did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

free parking was very convenient

the gym and pool were unused

no laundry

there was no bar facility

loved the restaurant food though, so good and filling and offers room service

free tasty breakfast, free parking. spacious, clean, nice

a lot of free meals, gym, free drinks and night life and attentive staff

laundry room and bed comfortable

we were able to use the laundry which was practical as we'd been travelling round new england for four weeks

the room, access to laundry room, and fulfilling breakfast.

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

breakfast was good. coffee always available. laundry facility included.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

ice machine non-functioning and no laundry bag in closet.

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry facility.

in hallways plastic bags looked like someone left laundry in halls as well

i was in the very last room on my floor so i may have been below a utility or laundry room

continental breakfast

our kids were hoping for pancakes or waffles

plenty of parking

breakfast was good and had a good selection

the cleanliness and laundry site

was a strong smell of cat urine by the laundry room

laundry is near the pool

smooth, early check in with joanne

many times didn't have yogurt, or milk for the kids

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

gym is small but good life fitness equipment

pool closed.

i would definitely stay there again:) also, free hot breakfast

breakfast in the morning was basic but perfect for what i needed

i had a lounge with tv, kitchen area, lots of storage space, tv in the bedroom, along with a lovely king-sized

breakfast was not an option. at least free breakfast was not offered.

online it states the pool was closed but when we arrived it was actually open.

fun bar with dance lessons. tasteful renovations and decor.

desk said pool was closed due to emergency

breakfast was good!

clean and spacious rooms, free use of laundry room

spacious rooms, good coffee maker, nice little gym and friendly staff

the place was clean. they offered pet treats.

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

a limited continental breakfast would have been nice. kids should been able to eat free.

laundry on site and free

guest laundry washer

room service staff didn t recognize that we are four in the room even we informed them several

location, and ample parking and 1 block from town with different stores and eating options

there was also not enough parking

the water pressure is amazing and the morning breakfast was a free surprise

the breakfast was excited and enjoy drinks at the bar as well

loved the fact that there's a kitchenette

breakfast amazing. betsy at breakfast bar is super helpful

nothing went wrong and the complimentary breakfast really good

that it would have been nice if laundry could be used by yourself as service costed a bit too

also wifi is a bit sketchy and not secure

the 'free' drinks tokens were a great bonus and the hotel bar was vibrant with a great selection of drinks

a redflag, i connected from my work pc only to find out later something had downloaded from the wifi network

there is a metal bar just above the sink that is quite dangerous and considering the fact that there is no

room service not being available.

and the room service was good also, the room was clean including the bathroom

ice machine and laundry out of order

restaurant was severely limited and laundry was not in service.

bathrooms are ok, mold in grout and laundry facility, dryer did not work

free parking and wifi

very inconvenient if you are traveling with family and kids

no microwave in room no room service no laundry

no laundry

breakfast not included garbage under bed some room service absence

parking was ok

a 10 minute shuttle bus from manhattan, this doubletree is double everything i look for

fact that it offered pet friendly accommodations, i liked the beautiful grounds and space, the proximity to my

room service is terribly over priced

pool and staff are wonderful

hotel is a little too kid and pet friendly

sweet smell in lower level room that must have been intended to mask pet odors

there's convenient on-site parking and a laundry room for guests

incomplete info about laundry i wasn t told i d need my own detergent

second room we discovered that the 2nd room is on a different floor (it was supposed to be the kids room) so we

did not like that the wifi was out and although the staff let me know upon arrival there was no accommodation

low cost and the expensive service ud83dude09 and comfortably room with a gym and swimming pool all together

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

second leg of our stay some kids were running through the hallway

weekends kids ride free

in the kitchen would encourage better exhaust

parking and ev charger

room service, housekeeping and the front desk gave us excellent service.

the breakfast accommodations are also excellent, the hotel was very clean, and i felt safe

ordered room service for just cheese pizza that was an hour over the expected wait time for tired and

great location, nice breakfast, kind staff...everything was great

the girl behind the desk gave us some breakfast coupons which were adequate compensation

placed on the 3rd near the laundry or maintanence area it was very noisy along with the very loud and inconsiderate

the cafe area was nicely stocked with delicious breakfast and the kids had a wonderful time

key card access to the gym it didn't work

gym far away on 2nd floor

the cafe area was nicely stocked with delicious breakfast and the kids had a wonderful time

charge for wifi service

everything great the spa could be better

i couldn't go to bar with my little tiny dog.

spa services are very limited and extremely expensive.

really liked the gym and the bathroom

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

kids enjoyed the pool, until 10pm a plus

fully functioning kitchen in our suite

nice breakfast the next morning in a nice room

there is a brand new laundry room with many machines

there was a laundry in the building

no soap in the bathroom, no soap in kitchen sink

great suite, fantastic wifi and sumptuous breakfast!

kitchen old and outdated and unclean. no kitchenware.

is great, staff was friendly and helpful, shuttle service from airport was perfect

great shuttle service to and from the white plains airport

pool was very clean and nice to have

need to request room service

awesome property. staff friendly and very accommodating. pool was so clean and warm

kind, helpful, the best front of desk iv ever experienced, hotel, was lovely, nice rooms , good breakfast, great

new and clean hotel, location is close to the subway station, daily room service

environment was amazing the staff the bar in the back food and music

it was clean, the staff was wonderful, and the breakfast food was pretty good.

this is a bit strange that a hotel that provides gym, doesn t provide any healthy food options - at least

small laundry facilities

i'm only still typing until the bar below here gets to green

the wifi is free and is surprisingly fast for a hotel

the front desk staff was great, they accommodated my early check in request as well as my late checkout request

many restaurants within walking distance, a mall next door, a nice lobby for lounging , a full bar and convenient

clean, friendly, nearby, nice breakfast set up

pool was great the people at the desk was very nice

the breakfast was great

kids were hysterical, begging us to leave

pool shoulda ? ? ve been open with regulations. gym being closed is necessary due to covid .

with answering my questions & directing me to a nice welcome package (roll of paper towels, laundry items, coffee

com advertised that there would be (additional cost) laundry facilities, and there was not, none we could access

the room was stunning and the sauna and gym downstairs were great addition

the kitchen a

and i could not go online with their free wifi

laundry facilities

room was spotless enjoyed bar area

rooms, staff, and the crossings bar and lounge made for a delightful experience

loved the facilities- the pool and gym- and the room was spacious and bed was very comfortable

the view was of the parking lot/other building.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

not happy about only having one microwave per floor in the laundry room

the dryer was not clean and the microwave was on the laundry room.

somewhere between too much fabrize and dirty laundry

that near by there is a supermarket, and the laundry room.

was nicked up pretty badly and they put us in the room straight across from where they did the laundry and the

room too close to laundry and pool. chemicals smell too st

floor by the laundry

it also has laundry, which is very convenient to have

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

the bar and lounge and breakfast. the staff was awesome.

would have enjoyed a kids menu or some kids options, and or microwave in the room

clean, comfortable, quiet. nice bar in lobby area.

also this room only came with one bed instead of two since we had kids traveling with us which i listed out

on the morning of our departure, we expected to pay for laundry once

we took our holiday with kids ,booked fixed time exhibitions,but too many person waiting service on breakfast

breakfast time changed i was told no room service and when i went downstairs to order i was told i had 15

it s fantastic to have such a great bar and gathering spot on site to invite friends to at the end of long

i addressed room service the first night, but it was never rectified

laundry convienence

the facilities were good,laundry ,intrent,and business center open 24hr

hotel was well-maintained and had great amenities like a pool and gym, plus they welcome pets, which is a nice

one of the room had pet

the pool was closed.

laundry detergent scent but better than smelling cigarettes i guess

love that there s parking and parked right in front of my

unfortunately i got a smoking room and i don't smoke

like how clean the room was and the fact that there was free parking

wifi didn't work in the room for 3 days

hotel staff used guest elevators for laundry collection/disposal while guests were in the elevator

also that the laundry facilities were available to guest

wifi, floor was clean

location, the gym, the front desk. staff was very nice and helpful.

wifi wasn't great

location is not the best, breakfast sucks and no functioning laundry at time of stay.

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

laundry was expensive--$2

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

great location, love the laundry room and gym top! ?

no pool, no spa, no laundry

room near laundry room

in other hotel, there is a room with computers, laundry room, beautiful landscaping, etc

is a bit hidden but everything you need is within blocks food, supplies, and shopping and spa at walking distance

the only missing thing is a pool and the breakfast menu is lacking.

everything was great! beautiful room and lobby.i did laundry and staff was so helpful.

the laundry room for guests was out of order and when asked if we could please use one of the maids

accommodate so we can swim in the pool and we had it all by ourselves very good with everything that s going

my kids and i loved the pool

easy to get to but hard to get into/out of the parking lot

there was no plastic laundry bag

no bag for laundry. no breakfast. loud people at1 am in the hallway. no full length mirror.

they have a very clean laundry facility right out the front door

parking difficult with laundry patrons taking many spaces

close to allot of stuff laundry rite next door best buffet a block away

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

when we called the staff was so supportive and said they would send a free shuttle to pick us up , that was a

no pool, spa or exercise room

also the shuttle / airport driver was incredibly rude and disrespectful

grill so there was not really a lobby where we could meet for drinks etc without going into the bar --ac --set

the energy bar at the breakfast and the waffles were extra tasty

modern, clean, helpful staff, great breakfast.

it was convenient to have the hotel in the parking lot of a mall. the breakfast was very good.

gym was adequate

there was laundry available, gym was nice, room was spacious.

limited parking

eat breakfast, as i was with my service animal, did grab a coffee for my ride home sunday

breakfast bar was fresh with big selection

the breakfast in the morning was fresh and had a lot of variety

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

it has self laundry spacious bedroom

i only used the hotel bar and restaurant for one drink

if you’re coming here to swim with your kids indoors during the winter months, find another hotel

great lobby and back yard and the staff was pleasant. my kids enjoyed the pool.

also was surprised there was no laundry room available

there was a simple but free breakfast

easy access, good location . friendly staff , breakfast included

comfortable and breakfast smelled great but couldn t stay to eat

free wifi, free breakfast, free parking

the laundry machine was convenient to have

was great and the buffet breakfast was amazing every time

location and the gym

breakfast was good and the staff extremely pleasant and

room service unless requested and only available 2 days or later upon request

t sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

the bar was subpar. food was not the greatest tasting.

the bar is cozy and the bartender is wonderful

my love the pool area.

had room service for breakfast

also disappointed the ev chargers were not working

little tired. water bottle machine broken in gym.

the l2 ev charger on the non handicap spot is broken.

great location for shows at cap theatre. decent bar food.

the breakfastand the bar tender the night i che ked in was very good..nothing

the janitor sent their laundry up and down the elevator with nobody in it so we couldn t use it

close proximity to basic needs such as laundry, pharmacy, subway and restaurants

there were no laundry facilities and the public one across the road was very busy and grotty

another thing is that you could see other people's laundry left in the hallways

the location. the availability of gym at 1 block away. the room and the

if a clean bathroom is a must, like it is to my wife and kids then you're at the right facility

room was big and beautiful, there wasn t cheap hotel bar soap but actual pump bottles in the shower as well

i asked to switch and they made me move my stuff with sleeping kids in the middle of the night even though the

free parking wifi

could not get room service

i like the laundry machine! ud83dude02

the elevator required a key card to access which is good for safety but also inconvenient, the laundry was on

their laundry in very nice

the on site laundry facilities were a bonus

no complementary breakfast