after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

didn't like the fact that i was unaware of the pool not being open and there was a to-go bag breakfast instead

fully functioning kitchen in our suite

location, breakfast, comfortable.

room service not being available.

and the room service was good also, the room was clean including the bathroom

plenty of parking

elevator was grimy and slow, the bar needs a bit of music

large room, comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities (gym, swimming

convenience to our location for weekend and fab pool for kids

tried the pool on our last day and we were hoping for a hot tub soak, but it was being repaired

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

wished there was an indoor pool for the kids

to find, close to town, spacious, outdoor pool, nice decor all around, pet friendly, amazing staff, great

parking. but it wasn t even that bad.

love the location, the property, garage parking, pet friendliness, and the food from the hotel

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

free wifi was fast location was great - could drive to a variety of places within 10

great location hotel was clean nice bar and restaurant. would definitely recommend and come back

it s pet friendly, & i didn t bring my dog.

no room service

they had a pool, and plenty of room to be outside

wish the old bar was still open....more casual..

parking, even though it was free parking, it’s a bit of a walk if you have kids and asleep, makes it a bit

free wifi and

the bar is great and loved the house special cucumber gin infused drink

clean and spacious rooms, free use of laundry room

no room service

gym

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

they don t have room service

floor by the laundry

room too close to laundry and pool. chemicals smell too st

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

it also has laundry, which is very convenient to have

was nicked up pretty badly and they put us in the room straight across from where they did the laundry and the

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

clean, comfortable, quiet. nice bar in lobby area.

i loved everything. this is the best place to stay in the area, bar none.

pool was a bit too small to try . good for kids

pool only on the inside

the pool was great and so was the hot

room service food was terrible...had to return it all

only complaint really had to do with the covid precautions and the coffee bar was not

our child hugely enjoyed the swimming pool

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

had to go to the hilton garden inn next door to do laundry

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

had pool and guest laundry

to exit parking lot

breakfast was a clever, safe selection of breakfast items because of the covid restrictions

breakfast was modest but ok

the hotel is relatively new, peaceful, and very clean with a functional kitchen with all the amenities and

the gym had really expensive equipment

the studio king room is super clean, including the kitchen amenities, as well as the bathroom, which comes with

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

the dryer was not clean and the microwave was on the laundry room.

that near by there is a supermarket, and the laundry room.

not happy about only having one microwave per floor in the laundry room

somewhere between too much fabrize and dirty laundry

breakfast was good. the room was comfortable and the pool was sufficient

the next day i realized it might have been one of the kids staying at the hotel

room had an odor smelled like a gym

not sure what the problem was but my wife and kids were woken up and we had to evacuate

had nothing false advertisements no gym no pool no vending machines ice machines didn't work and smelled and

in particular, gym, pool, laundry were all great

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

laundry is near the pool

the cleanliness and laundry site

was a strong smell of cat urine by the laundry room

also hot breakfast was good

also, if you have young kids it's best you request a room on the first floor as someone below us complained of

laundry facilities

way too many kids in pool and hot tub

was feeling hungry at night and it was nice to be able to go to the bar at night and order food and watch the

staff are friendly, rooms are clean, kids can enjoy the pool and convenient location with sufficient parking

rooms, staff, and the crossings bar and lounge made for a delightful experience

the pool was a really fun experience! would book again in the future

property was in a nice location, kids enjoyed the pool.

pool, jacuzzi, balcony, outside area

the indoor pool was great for kids.

nice, clean and comfortable hotel with a pub, restaurant, gym, swimming pool and more

laundry facility.

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

in hallways plastic bags looked like someone left laundry in halls as well

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

ice machine non-functioning and no laundry bag in closet.

the only complaint i had was they advertise a swimming pool and it was closed.

the breakfast was great

kids were hysterical, begging us to leave

pool area is not clean, the floor is falling apart

clean, ample parking, nice complimentary breakfast. staff friendly

the fitness room looked really nice, and the onsite laundry was an added bonus

& oak need to open for breakfast

the fitness room looked really nice, and the onsite laundry was an added bonus

you got there after breakfast service ( which i did) there was nothing to eat until 3:00 p

to relax, i put the do not disturb sign on the door, and room service did not knock

no laundry

rooms are beautiful...very clean. breakfast was great.

room service which in reality was a takeaway that was simply inedible - absolute disgrace the room

plenty of parking

loved the restaurant food though, so good and filling and offers room service

laundry room and bed comfortable

- pleasant and easy staff full amenities including fitness center, parking and laundry

also, the laundry facility consists of only 1 washing machine

the room, access to laundry room, and fulfilling breakfast.

we were able to use the laundry which was practical as we'd been travelling round new england for four weeks

laundry on site and free

guest laundry washer

was great - i needed an early check in and late check out, and they were very accommodating

nice low key quit hotel. ample parking. diamond in the rough

location. overall value. plenty of parking. boutique style. bath and body products.

there was laundry available, gym was nice, room was spacious.

the breakfast in the morning was fresh and had a lot of variety

all we got was a paper bag with a bottle of water and a nutrigrain bar and a package of breakfast cookies there

there is an indoor pool and gym

it was exceptionally clean and there was plenty of parking

it was close to shopping and restaurants. ample parking was available.

my favorite part is always the breakfast; also the coffee/tea bar all night long.

breakfast bar was great

breakfast & lounge

new clean and interior design beautiful. restaurant and bar connected to hotel.

were bags laundry in the halls

their were bugs in the kitchen and bathroom. they did not offer to discount our stay.

nice to have kitchen facilities - and i was upgraded to suite, which was a bit more comfortable.

and we had ants in our kitchen area

no gym no free breakfast etc

i was in the very last room on my floor so i may have been below a utility or laundry room

i was hoping that they have functional pool. kids were expecting

solid breakfast, easy parking and very helpful staff

the breakfast hours should be extend to 10am. not 9am.

breakfast was good and had a good selection

there is a brand new laundry room with many machines

there was a laundry in the building

parking is extra. no vegetables in breakfast. everything else was great.

the place is very pet friendly

breakfast was ok

really liked the gym and the bathroom

i couldn't go to bar with my little tiny dog.

spa services are very limited and extremely expensive.

everything great the spa could be better

great location and pool was awesome!

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

i saw a coachroach in the hotel laundry room

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

free wifi

spacious room, lots of restaurants and coffee shops around, there is a gym and spa area

small laundry facilities

i'm only still typing until the bar below here gets to green

due to covid-19 there was no room service, but staff was on call if you needed anything like extra sheets and

couldn't have room service

the gym and small shops in the area compliment the hotel's amenities

it has self laundry spacious bedroom

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

we needed to have early check in to prepare for a funeral and they were very accommodating

the gym was a nice surprise too

bad service customer service, bar service

is right next to the laundry room, which generates a noise (although not big) during day time

i also was right across from laundry room very loud

good breakfast, small gym, dumbbells up to 45, high end bike, elliptical and treadmill. two

there was a small gym if you like to exercise

the breakfast offered was great

this hotel its clean updated & nice the staff is also very accommodating & the pool stays open until 11pm

is great, staff was friendly and helpful, shuttle service from airport was perfect

a comfortable hotel with nice rooms, excellent staff, good restaurant, and a lively lobby bar with skilled

love the gym have all the since that i need to do exercise

nice rooms and indoor pool

also was surprised there was no laundry room available

no wifi works

great continental breakfast with plenty of choices

the gym, coffee machine all day, and bed! friendly staff too

the staff those girls are polite helpful very sweet the breakfast was excellent

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen

they should put a bar in the shower for seniors.

nothing i didn't like at this location,i can only speak for the spa tub room never had any other

spacious rooms with all toiletries, parking, good breakfast and friendly staff

no pool and no elevator

parking is a little far from entrance

comfortable accommodations. great fitness facilities.

not enough parking

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

parking lot is a walk from front door

i like the fact that you had a little bar and i love your standards and rules

my husband went to the gym and he said it was good

included breakfast and gym

breakfast changed daily, and the parking was ample

difficult to turn off highway and get into or to get out of parking lot

restaurant was severely limited and laundry was not in service.

ice machine and laundry out of order

bathrooms are ok, mold in grout and laundry facility, dryer did not work

the pool was the best!

they comped our breakfast, settled us in fast and took responsibility

room across from noisy laundry room

laundry facilities, urinals, water fountain, even the room next to me was out of order at one point

only a single laundry location on the facility is inadequate

laundry and gym room can be better

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

pool and gym not open due to coved. other hotels in the area have them opened.

breakfast. parking. size of room. bed.

the parking was limited do to trucks parking in the lot.

i was expecting a pull out sofa for our oldest son so we had to book a second room for our 3 kids since all of

they had peleton bikes in the gym

also, the laundry center was be helpful

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

the room consisted of a living room, kitchen, bedroom and bath

the kitchenette was well equipped, the pool was clean and the gym was great

extremely helpful staff, good room service menu

parking: i waited 40 minutes for a parking spot on arrival

it was convenient to where we needed to be. it had a pool and a small gym.

location to the mahwah office was great using the shuttle service arranged by the hotel

was maintenance work on carpark which was disruptive to parking

self laundry

great location, love the laundry room and gym top! ?

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

laundry was expensive--$2

location is not the best, breakfast sucks and no functioning laundry at time of stay.

laundry for guests but no laundry detergent available i understand brand new management this week,

warwick, ny and chose this location because the rooms were a good size and there is a very clean laundry facility

very hard to get into the parking lot coming off the highway i drove by it several

friendly, effective & accomodating,e room quiet&comfy despite facing parking lot, next to mason jar casual,

good breakfast

clean and nice place to stay. laundry machines are nice to have available

no soap in the room at the sink or laundry bag in the closet 2

love the layout, and pool/laundry/ alcohol purchasability at night.

beautiful pool indoor, and, last but not least, a laundry

was one washer and one dryer in the laundry room

terrific gym, nice breakfast

the room is spacious and comfortable the gym is well

great location, nice breakfast, kind staff...everything was great

love the water bar downstairs the property is just beautiful

not much. gym was filthy. no towels. two cocktail lounges. none open all weekend v

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

great stay. kids enjoyed the pool. breakfast was good.

tv had many options and free wifi was pretty good

it s hard when you travel with kids and an elderly parent to have to leave and try and figure out where to

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

don't have utensils to cook or eat with in the kitchenette and only 1 frying pan

i just wish they serve other meals besides breakfast

pool was a little cold but clean

parking and ev charger

is water available in the lobby, but no continental breakfast or coffee/tea service

the on-site bar was open late, which is great for late arrivals

room service was really good

no free breakfast for the price.

the pool was very small and the hours of operation were too short.

location is awesome, kitchen in room

ruining us using the pool, limited gym equipment (would've liked maybe some strength training machines like ab

literally given the furthest away room from elevator and denied late check out

my kids went to ask for sugar for tea as it was not away in room the front office denied and when call

friendly staff, like the late check out, roomy suite.

clean towels the keys barely worked we had to pay for the wifi which they advertised as free the laundry was

hotel hd a nice ambiance, a nice little bar that i didn't get a chance to check out, but it seemed pretty nice

i like the bar in the lobby and the staff was nice.

gym was under renovation, the hallways reeked of bleach near headache giving levels the icemachine

the gym

indoor pool, small room size, no bed sofa, no microwave, no laundry, no fridge, not smart tv, funny smell, dirty

also, i think i was hearing the laundry staff talking from the basement three floors up, because of the space

very clean and skyline restaurant and bar has excellent views.

the parking is very good as well as the location

room service were always available if we needed anything

no microwave in room no room service no laundry

no laundry

furnishings/ building somewhat dated, gym was very basic, but covered enough with dumbbells.

able to leave my car and get a shuttle to the city put this hotel over the top

there is free onsite parking and close enough to nyc, they are right in fort lee which is right over the george

wish there was room service though

room was big and beautiful, there wasn t cheap hotel bar soap but actual pump bottles in the shower as well

our bags to the new room was very problematic for us as we were travelling with our young kids and elderly

the single bar of soap for the shower, so had to use my own travel back-up soap to keep near the sink

could not get room service

that it would have been nice if laundry could be used by yourself as service costed a bit too

i was there taking the bar exam and they wished me luck and asked every day if my room was ok and if i needed

everything was clean and tidy. the room service made sure of it daily.

the rooms are real nice like really nice. next time no kids ud83dude09

and gym is part of hotel