room service not being available.

and the room service was good also, the room was clean including the bathroom

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

didn't like the fact that i was unaware of the pool not being open and there was a to-go bag breakfast instead

fully functioning kitchen in our suite

location, breakfast, comfortable.

clean and spacious rooms, free use of laundry room

the place was clean. they offered pet treats.

we were able to early check in and late check out

the gym was ok, the rest didn't have anything special

a limited continental breakfast would have been nice. kids should been able to eat free.

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

laundry is near the pool

was a strong smell of cat urine by the laundry room

the cleanliness and laundry site

free parking and wifi is a plus

pool was throwing i was so much chlorine my kids was throwing up and their eyes was burning even mine and i didn

laundry facility.

in hallways plastic bags looked like someone left laundry in halls as well

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

ice machine non-functioning and no laundry bag in closet.

outside terrace overlooking the pool had food containers strewn all over

sweet smell in lower level room that must have been intended to mask pet odors

cozy bar and restaurant in historic building

the gym was impressive

our requests for adjoining/connecting rooms and all on the same floor as we were there with our kids and their

the parking, the beds, the location

wedding took up the whole lobby and entire to the pool area

the high point of our one-day visit was dinner at the bar

com explicitly states that there is an active swimming pool and hot tub as well as breakfast - all of these

large room, comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities (gym, swimming

no laundry

convenient to the elevator, outside door, gym and bottled water

there s no surveillance outside the parking lot

night there we were walking to the gym and the hallway smelt like someone was smoking weed the entire hallway

downstairs i have never seen anything like it i will never stay in that hotel again for my kids were terrified

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

room too close to laundry and pool. chemicals smell too st

floor by the laundry

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

clean comfortable rooms, bar area, friendly staff

the ours the bar was open (no coffee after 9:30?)

i like the little bar that you had in your lobby and the staff was awesome

would have enjoyed a kids menu or some kids options, and or microwave in the room

that near by there is a supermarket, and the laundry room.

not happy about only having one microwave per floor in the laundry room

somewhere between too much fabrize and dirty laundry

the dryer was not clean and the microwave was on the laundry room.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

laundry facilities

there kids were jumping in

way too many kids in pool and hot tub

staff are friendly, rooms are clean, kids can enjoy the pool and convenient location with sufficient parking

noise by kids running up and the hallway and no one did nothing about it there was noise saturday night and

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

to find, close to town, spacious, outdoor pool, nice decor all around, pet friendly, amazing staff, great

breakfast ordered from the menus was wonderful and worth the price

had the offered breakfast, bagels not the best and hard

the gym is really poorly equipped and maintained

also, the laundry facility consists of only 1 washing machine

lobby, wifi, breakfast, ice machine, laundry room, pool and room size

laundry room and bed comfortable

staff rooms breakfast laundry

we were able to use the laundry which was practical as we'd been travelling round new england for four weeks

the breakfast was great

might i add you have to pay to join they re rewards program just to get the wifi i think it s like $5 or

parking is all outside on a big hill which can be treacherous during snow and ice season.

clean, ample parking, nice complimentary breakfast. staff friendly

the gym good use some more dumbbells and a few machines

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

the pillows, pool, hot tub, gym and comfort

room was clean and comfortable; gym was good - looked new. staff was friendly.

the first evening we could hear a group of lone kids screaming and yelling in the hallway for about 25 minutes

and microwave in the room shuttle bus offered by hotel to the wedding was only good for 20 people there were

i was in the very last room on my floor so i may have been below a utility or laundry room

the breakfast hours should be extend to 10am. not 9am.

gym small but pleasant and parking was good

loud in the lobby up until 1am in the morning - and then again a few hours later at 5:45am in the kitchen as

i was hoping that they have functional pool. kids were expecting

laundry on site and free

guest laundry washer

location, and ample parking and 1 block from town with different stores and eating options

it was a good value and the room service meals were excellent.

we were permitted late check out

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

there was a bad smell over near the pool and gym areas.

we did not use the pool or the workout area, or the bar and food service

awesome lounge and bar on premises

nice staff beautiful room. great bar and food.

good location and hotel had good amenities like a gym ,indoor,outdoor pool and restaurant.

the indoor pool was great for kids.

close to shopping at montvale and wagmen s supermarket, nice staff and next door access to life gym ( the best

there is a brand new laundry room with many machines

there was a laundry in the building

breakfast was not great but everything else was really good

the staff was nice,room was clean and comfortable. breakfast was delicious.

there is no room service and the wifi is very slow unless you pay $5 per day

treadmills in the gym were broken

was no complimentary 24/7 coffee bar in the lobby its very disappointing considering it is offered at all other

doors close automatically, breakfast buffet is pricey, hard to get from the main road to the parking lot, grounds

i loved the property they had a bar, spa, and pool on the premises

clean pool and spa

had to go to the hilton garden inn next door to do laundry

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

had pool and guest laundry

hard to get in and out of hotel parking lot due to traffic congestion.

the swimming pool and gym were a great addition.

really liked the gym and the bathroom

clean large room quite modern indoor pool excellent spa

spa services are very limited and extremely expensive.

pool, bathroom

small laundry facilities

the bar opens at 5. i wish it opened a bit earlier and had a happy hour. maybe 3 instead?

clean, nice accomodation, gym and restaurants and food market close to the hotel.

was no room service due to covid-19, but that is not the hotels fault

in the hotel lobby and gym are non existent

the breakfast and pool room was neat and clean

music in the lobby and then heard more loud music while in my room coming from either the gym or somewhere on

clean, comfortable beds, room space, kitchen

had to call the front desk at 11pm and again at midnight to stop kids from playing and screaming in the hallways

the gym had really expensive equipment

the fitness room looked really nice, and the onsite laundry was an added bonus

breakfast was a bit pricey

breakfast service was slow. no pool.

to get breakfast

the fitness room looked really nice, and the onsite laundry was an added bonus

parking was convient and the staff was all very friendly

i enjoyed the breakfast

pool, room, location

the next day i realized it might have been one of the kids staying at the hotel

not sure what the problem was but my wife and kids were woken up and we had to evacuate

great shuttle service to and from the white plains airport

parking, very professional staff and great room service

in retaliation for my objection to their hotel's $75 pet service fee they downgraded my room and called security

kitchen closes way too early on a saturday night

overall very good. shuttle very good. i d return. only suggestion is drain in tub/shower slow.

there was laundry available, gym was nice, room was spacious.

the breakfast in the morning was fresh and had a lot of variety

it was nice with a great breakfast

eat breakfast, as i was with my service animal, did grab a coffee for my ride home sunday

i like the pool the gym room and the cafeteria the bar section

the breakfast was also better than most hotel breakfasts

very clean room good location good parking the lady in the front desk gave me a good service

it was convenient to have the hotel in the parking lot of a mall. the breakfast was very good.

cleanliness and the quality of the room. breakfast was very good as well.

free parking, free breakfast, cleanliness.

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

it has self laundry spacious bedroom

we needed to have early check in to prepare for a funeral and they were very accommodating

wifi is fast

great lobby and back yard and the staff was pleasant. my kids enjoyed the pool.

also was surprised there was no laundry room available

comfortable and breakfast smelled great but couldn t stay to eat

there was a simple but free breakfast

the staff those girls are polite helpful very sweet the breakfast was excellent

wifi was good, room was clean

bathrooms are ok, mold in grout and laundry facility, dryer did not work

restaurant was severely limited and laundry was not in service.

ice machine and laundry out of order

clean and accept pets

the kids loved the pool

clean, good service, good breakfast.

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for

room service was really good

breakfast was only served on weekends, which seemed strange

you order room service it takes awhile for the food to come

great location, love the laundry room and gym top! ?

location is not the best, breakfast sucks and no functioning laundry at time of stay.

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

self laundry

laundry was expensive--$2

i felt like home, the design layout was design of comfort to make the customer feel like home, kitchen, bathroom

i would definitely stay there again:) also, free hot breakfast

i requested a early check in due to a health condition and they knocked it out the park

little kitchen with microwave and fridge

they have a functioning outdoor pool

were bags laundry in the halls

expecting to be too late to get anything to eat, so i brought my own and used the kitchen facilities

pool needs work , there s to missing tiles, and makes it look shady

wifi stopped working the last night

the convenience of having a kitchen really cute studio

not much. gym was filthy. no towels. two cocktail lounges. none open all weekend v

limited room service options. no wet bar.

super easy to travel into nyc, the complimentary breakfast was delicious, staff was so kind and helpful, hotel

the girl behind the desk gave us some breakfast coupons which were adequate compensation

friendly and helpful staff'.and the buffet breakfast at the restaurant!

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

kids wound up throwing up in the hotel room and we requested to have some cleaning supplies, and

and the breakfast bar is above average, the staff member tried hard to keep things fresh and clean

amenity's, (gym,pool,and hot breakfast,) were great along with the very helpful staff ready to help at all

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

although in some states is legal, i didn't feel comfortable seeing that with my 3 underage kids

wonderful breakfast options

free breakfast had alot of variety of food

the pool door wasnt functional and i couldn''t access it

the parking lot is somewhat dangerous because you have to enter a lane of traffic where cars are doing

the breakfast ( 6 to 10am) was fantastic with lots of fresh choices

our kids were happy and comfortable

i did not use the pool, sauna, gym or any other amenities so i can't comment

desk really good, i request early check in and she help me , and its really pet friendly hotel

room across from noisy laundry room

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

laundry on 3rd fl, unlimited good coffee

laundry facilities, urinals, water fountain, even the room next to me was out of order at one point

only a single laundry location on the facility is inadequate

no microwave in room no room service no laundry

no laundry

is not in line with a 4 stars hotel, the man who serves in the bar is so rude, we ask for towels that they didn

able to leave my car and get a shuttle to the city put this hotel over the top

clean room service

i also was right across from laundry room very loud

is right next to the laundry room, which generates a noise (although not big) during day time

breakfast was even great

clean, good breakfast, helpful staff, 24-hour coffee and herbal tea.

hot breakfast was great

that it would have been nice if laundry could be used by yourself as service costed a bit too

beds super comfortable and hotel near the tube really clean and modern. good gym. great price

there is a metal bar just above the sink that is quite dangerous and considering the fact that there is no

amazing gym equipment, good area for the price and close to the subway line 1 (very direct line)

restaurant was closer, no breakfast available, no room service very poor service at the

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

long walk from parking lot to hotel.

parking the car was difficult

parking lot is a walk from front door

comfortable accommodations. great fitness facilities.

gym

the kitchen set up

was easy to cook what we wanted because of the kitchenette

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a

she was helpful, easy to approach and talk to and helped my kids make waffles

night at the end of our trip and they had no problem with us doing that which saved us money for parking

it was listed under pet friendly it was not!!!

called room service for 2 hours and all i got was a busy signal

restaurant and bar connected.

spacious rooms with all toiletries, parking, good breakfast and friendly staff

the workers in the bar area and pool.

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

the omelet was made to perfection, i mostly used the room service, and it was very good.

booked hotel specifically because it had a spa tub - did not work for last 4 days of my trip

room service actually surly and aggressive

clean towels the keys barely worked we had to pay for the wifi which they advertised as free the laundry was

hotel hd a nice ambiance, a nice little bar that i didn't get a chance to check out, but it seemed pretty nice

next door banging on the common wall at 10:04 pm due to my kids arguing

breakfast pay more 170 dollar no breakfast no breafast kids in the pool to most took in the morning no can sleep

not a great place for if you have kids

the facilities were good,laundry ,intrent,and business center open 24hr

laundry convienence

i called the lobby and they said there was no one available for room service, so i had to come

parking was in site which is nice

clean room , spacious, great parking.

also, i think i was hearing the laundry staff talking from the basement three floors up, because of the space

indoor pool, small room size, no bed sofa, no microwave, no laundry, no fridge, not smart tv, funny smell, dirty

no choice but to deal with refuse to give us a refund was 2:30am and the music was still going kids running the

initially gave me a room that wasn t cleaned (bathroom towels in floor, bed wasn t made, old room service

the parking was full so i had to walk too far to park a car.

one big problem we had was that the room service didn't clean the room when we left and i haven't seen any

the single bar of soap for the shower, so had to use my own travel back-up soap to keep near the sink

no wifi

large room with comfortable beds, gym was ok to be a hotel gym

our room was very nice, the staff were great, and the bar was great!