booked hotel specifically because it had a spa tub - did not work for last 4 days of my trip

requested an early check in and got one after speaking to the manager of the front desk

room service actually surly and aggressive

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

there was a used bar of soap in the shower when we checked in

clean and comfortable. very friendly staff. nice bar lounge area.

little tired. water bottle machine broken in gym.

the l2 ev charger on the non handicap spot is broken.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

great location for shows at cap theatre. decent bar food.

great location, love the laundry room and gym top! ?

laundry was expensive--$2

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

self laundry

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

clean, great parking, easy to get back on the highway but tucked in a nice little area on the water with a high

parking convenient

the spa is great too

bathroom was good, the robes were comfortable , the room service was amazing & (free i might add) , asked if we

and they have a nice bar outside

overall very good. shuttle very good. i d return. only suggestion is drain in tub/shower slow.

amazing so it was a non factor, the bed was so cozy i can't wait to come again, i had no idea the pool was open

in the corredor with kids and people talking late night , dog barking and kids running in

we stayed on a non-pet-friendly floor

need to request room service

small laundry facilities

there is no room service during the day/night or full service menu during midday

due to covid-19 there was no room service, but staff was on call if you needed anything like extra sheets and

the front desk staff was great, they accommodated my early check in request as well as my late checkout request

wifi suck

great location and pool was awesome!

everything great the spa could be better

the swimming pool and gym were a great addition.

really liked the gym and the bathroom

we enjoyed the pool, gym, and in-room dining

there is a brand new laundry room with many machines

there was a laundry in the building

kitchen old and outdated and unclean. no kitchenware.

breakfast, nice hotel, wifi, fridge, microwave, big room, 2-tvs, husband slept on the coach

room nice a lot of space with a kitchen

small room no laundry service

tony at the restaurant is great rooms are spacious clean and the kids love the toilet functions

the restaurant is great, the pool (just steps from out suite,) clean and inviting, and the room is fantastic

room on the floor we were on is right on the parking lot

gym bijou size but had what was needed as a

also for a long stay which mine was, i would have appreciated a laundry room, which there was not

loved the ambiance of nature indoors! the salt water pool and hot tub exceeded expectation.

we also enjoyed the indoor pool with the kids

the pool and whirlpool were a hit with my kids

no breakfast was provided

no free parking, no free continental breakfast, no laundry room.

the room was missing an ice bucket bag, a laundry bag, a bar of soap and had only one skirt hanger

no place to do laundry

gym and pool facilities were good and utilized during our stay

have a refrigerator or a microwave and i have kids which it's a bit difficult to heat the babies

also, appreciated the guest laundry facility but not the terms and conditions for accessing 'free' wifi

breakfast internet free and people very nice sweet shop laundry and restaurant very

the laundry facility was clean

breakfast was not that great

kids really enjoyed the breakfast; it was not overcrowded so they were able to take their time and

coffee bar needs a small light, it's a little too dark to see inside the cubby

staff didn t give a run down of facilities that the hotel had to offer - gym, breakfast arrangements, bar

i liked the spacious room and large bed. the gym was nice as well.

the bar wasn't open.

wood floors & nice lobby needs a bar so u can hang out !

pool was small but well kept. same goes for the gym was very clean but small

restaurant and bar area were fabulous

the hot tub and pool were fabulous! good restaurant.

kids were knocking and then getting in the elevator

the gym could be a little better. limited space and equipment.

no pool or fitness center on site. no free on site parking.

great property in the middle of the downtown, free breakfast

is great, room is spacey, clean, and has everything we needed, refrigerator and kitchen island

i was allowed to check out a little later with no extra charge, because my son wanted to use the pool

all aspects of the stay were made very convenient by all that the property had to offer - breakfast, fitness

very clean, lots of room. kids loved the pool. appreciated having the laundry available.

lobby, restaurant was closed and no breakfast and i had to check out earlier than intended to get kids

i would have gotten breakfast the next morning, but they don't provide room service until 10 am

free breakfast.

2 hours to check in the line was extremely long and they only had 1 staff member had 2 small kids that were

beds were not made up; no fresh towels were provided; no laundry bag in closet

they even had guest laundry facilities which was very helpful for solo travelers like me who pack light

cheaper parking. more servers at the restaurant. free wifi in the room.

service at both breakfast and the bar were very friendly and served good food and beverages

would have welcomed a complimentary breakfast bar and a daily room cleaning.

the guest laundry facility was helpful

laundry cards were not during our stay --> we left the third day

we had occasion to use the laundry - it was complicated and expensive

not alot of options as far as breakfast. trust me thats it

we had a full kitchen, dining room, living room and a killer view

no room service.

i asked was station cnn was on and the room services had no idea

temperature was perfect, all clean and i liked the gym, too

they had a gym and indoor pool

pool wasn't working went we were there

free parking, free wifi, free premium cable channels, continental breakfast (fruit, bagels, muffins, coffee,

the front desk peoples are nice and helpful even have a shuttle to the train station

there are buses from the main road three minutes away and a shuttle in morning hours

breakfast was 7.out of 10...not much more than carbs.

location, reasonably priced, free parking, very friendly staff - patricio at front desk is wonderful

to have a good breakfast provided

gym is having literally 90s instruments with rust and half not working, building is old, and

hotel is built on a hill and parking was a little different but nothing they could do about that

the breakfast was great

it close to i-287, and is pet friendly

laundry facilities

the gym was of a good size with numerous machines and weights

no pool or spa anymore.

noise by kids running up and the hallway and no one did nothing about it there was noise saturday night and

early check in

i was in the very last room on my floor so i may have been below a utility or laundry room

the only thing we did not like was that the snow in the parking lot was not removed

pull out style bed was very nice for the kids

i will not be going back to this hotel when i have kids

the parking was free

is water available in the lobby, but no continental breakfast or coffee/tea service

wifi was sometimes weak.

did not know there're spa services available??

the pool should be open during the week in the

no food or room service in the entire hotel monday thru friday.

not happy about only having one microwave per floor in the laundry room

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

somewhere between too much fabrize and dirty laundry

the dryer was not clean and the microwave was on the laundry room.

that near by there is a supermarket, and the laundry room.

i would definitely stay there again:) also, free hot breakfast

i had a lounge with tv, kitchen area, lots of storage space, tv in the bedroom, along with a lovely king-sized

i felt like home, the design layout was design of comfort to make the customer feel like home, kitchen, bathroom

little kitchen with microwave and fridge

i requested a early check in due to a health condition and they knocked it out the park

was nicked up pretty badly and they put us in the room straight across from where they did the laundry and the

it also has laundry, which is very convenient to have

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

the laundry room was a few doors way from us and early in the morning we could hear every word they

floor by the laundry

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

also this room only came with one bed instead of two since we had kids traveling with us which i listed out

clean, comfortable, quiet. nice bar in lobby area.

clean comfortable rooms, bar area, friendly staff

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

clean and spacious rooms, free use of laundry room

on vacation with my kids seven of them but the pool was closed

kevin at the bar was phenomenal

was a condom in the pool i told front desk after removing my kids from the pool

we were able to early check in and late check out

a little far away from my grand-kids , but worth the drive t the north shore

the bar wasn't taking cash and the atm was broken

the bar is fun and has games which isn't totally a selling point

the wifi was the worst, room

we had breakfast included in our stay and it was very good

we walked over to the bar/restaurant and enjoyed a game of pool in the adult game room

i also appreciated that this was a pet friendly hotel

beautiful property. front desk staff wonderful. bar in hotel lovely and fire pits amazing

noise coming from kids jumping on their bed at 7am the level above us....

it's impossible to remove pet dander

the room, access to laundry room, and fulfilling breakfast.

laundry room and bed comfortable

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

- pleasant and easy staff full amenities including fitness center, parking and laundry

also, the laundry facility consists of only 1 washing machine

no laundry

the food room was very small, for such a large size hotel there was only a small bar eating area

free breakfast and wifi

room service which in reality was a takeaway that was simply inedible - absolute disgrace the room

rooms are not the cleanest bar was closed

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

in hallways plastic bags looked like someone left laundry in halls as well

ice machine non-functioning and no laundry bag in closet.

laundry facility.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

the cleanliness and laundry site

was a strong smell of cat urine by the laundry room

laundry is near the pool

parking was always congested, desk staff shared with courtyard marriott across the way so sometimes

loads of parking available also

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

free breakfast

they have a bar, kitchenette , snack bar and a area where you can eat

room service not being available.

and the room service was good also, the room was clean including the bathroom

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

the room service never answered the phone and there is no

very clean ,showers are wonderful room service is swift ,food was good

it had what i needed for the one night with my kids

i went with my kids to enjoy pool and they were not able to enjoy it because the amount of outsiders

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

be aware that the wifi is very poor, and there is very poor cell phone coverage.

very untidy pool and lounge area with a nice fireplace but all filthy and run down

very comfy bed, loved the fireplace and terrace

a night expect 5 star accommodation and service cheapo products toilet paper was cheap single ply wifi didn

availability of microwave and place to wash laundry was nice

having a laundry room was something i really liked

room service tried to come in the room in the morning 3 times despite telling them we were sleeping

had dogs staying across that hall that howled at all hours of the night for our first night then kids screaming

was boiling hot day and pool not

lady who does the laundry for the facility is also very accommodating

from the ladies that clean the rooms , to the lady that does the laundry and especially vinny at the front desk

laundry next to our room

noisy room i was next to laundry room place needs a total renovation

nice size room with a fully functional bathroom and high quality towels and amenities, decent wifi and restaurants

the staff went above and beyond bringing our kids a goodie bag for their trip to the zoo

unfortunately there were some renovation works so didn't hsve access to their gym

breakfast was nice and a particular lady in the kitchen was

she was helpful, easy to approach and talk to and helped my kids make waffles

the breakfast was excited and enjoy drinks at the bar as well

breakfast and guy at front desk

i was disappointed that the bar was not open daily

the room comfort, breakfast.

spacious. living, kitchenette separated from bedroom

the bar is nice, but i'd like more options for eating dinner

wifi doesn t really work

excellent buffet breakfast, easy parking, could not have been better

not getting room cleaned not having gym opebef

wifi unsatisfactory . breakfast area too small for number of guests and many items not available

a lot of parking space, clean room, comfortable bed

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

long walk from parking lot to hotel.

parking the car was difficult

comfortable accommodations. great fitness facilities.

not enough parking

and professional, especially at the front desk i received an upgrade w/ out even asking got an early check in

the kids just constantly ran and jumped so i didn’t get any sleep

clean and spacious room, convenient location, walkable to food, fine gym although i requested sanitizing wipes

the wifi was nonexistent

loved it my toddler kids just loved the place

location, overall aesthetics, provision of laundry room

the adults stayed in one room and all the kids in another

the bar was very cool

the kitchen/ bar area will never have success if you keep the staff you have there

the hotel is situated on a beautiful piece of property with a amazing outdoor pool plenty of free parking and

breakfast was very tasty but the bagels were very hard and stale the day after new year's eve

location, right on a very trendy happening block, near train, great park for kids one block

the room stinks and they have pets so the room was also noisy

breakfast was convienent

was no breakfast or room service

it is right next to the laundry and maintenance rooms

friendly staff, clean, things were up to date. our kids loved the pool.

it has a starbucks small espresso bar with terrible croissons and mediocre coffee

gym was great. hotel is well-kept and staff are very friendly.

it smelled like dirty gym socks

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

the gym was a little small

wifi did not work in room and in business center

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

s very hard for me to understand how you would have a hotel with the kitchen and not serve meals or even coffee

taped off exit doors by front desk, hot tub out of order, flickering or non working lights in laundry and room

a great pool, whirl pool, laundry facility, excellent location right off of rte 95

i was able to do laundry which was great since we stayed here in the middle of a 16 day trip

the gym and restaurant were shut down, and the concession area was empty

very small pool and gym

laundry

i like the laundry room and continental breakfast was great

the parking was a bit challenging. the bar was in the lobby, but not opened.

a star off because although it was very clean, the room kind of smelled like someone had their pet staying with

parking, wifi, & breakfast were included /free

no pool no continental breakfast

didn t have room service for fresh towels

room was very clean, room service staff very nice and friendly

really loved the wifi best internet access i've expirenced at any hotel sometimes a little buffing but overall

months advanced booking and i was assigned a room opposite the staff laundry area and meeting rooms where desks

breakfast and laundry

a computer and kitchenette

wine bar and restaurant beside the lobby

enter toilet height and parking.

property charged my card before i reached the property, and the room did not have a sink nor laundry services

really, really, really weird that someone else's laundry ended up in our room

did not like that there was no on site laundry area

there was no breakfast and laundry room was out order

pool was nice for the kids to splash in