the area adjoining the enclosed pool area was not inviting.

little kitchen with microwave and fridge

the friendly staff and immaculate condition of the room. the breakfast was good, too!

great staff and loved the breakfast

i had a lounge with tv, kitchen area, lots of storage space, tv in the bedroom, along with a lovely king-sized

we asked for room service no one came

possibly offer a set time and option for complimentary breakfast

the on-site bar was open late, which is great for late arrivals

room service was really good

the pool was very small and the hours of operation were too short.

i was in the very last room on my floor so i may have been below a utility or laundry room

i will not be going back to this hotel when i have kids

was clean and close to where we needed to be ; polite and helpful staff; parking was free and

continental breakfast

the breakfast hours should be extend to 10am. not 9am.

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

free parking was very convenient

breakfast was not what was posted on the pictures it was bag breakfast my kids only got to use the pool once in

the room, access to laundry room, and fulfilling breakfast.

also, the laundry facility consists of only 1 washing machine

lobby, wifi, breakfast, ice machine, laundry room, pool and room size

breakfast was good. coffee always available. laundry facility included.

- pleasant and easy staff full amenities including fitness center, parking and laundry

no laundry

room service is great the room actually gets cleaned very well

would have enjoyed free breakfast room service

guest received tickets for drinks at the bar and also a hot breakfast in the morning

expired yogurt for breakfast and got my kids sick

the bar had good hours and food

breakfast is ok for me but could be better in terms of the quality of products

our night caps were very delicious since the bar was still opened when i checked in

everything rooms, beds, kitchen, etc.

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a

in hallways plastic bags looked like someone left laundry in halls as well

laundry facility.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

ice machine non-functioning and no laundry bag in closet.

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

was a strong smell of cat urine by the laundry room

laundry is near the pool

the cleanliness and laundry site

also hot breakfast was good

huge room, king bed, couch, full kitchen, large bathroom. great room, great stay

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

in particular, gym, pool, laundry were all great

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

clean and spacious rooms, free use of laundry room

the fact the pool was closed that was one thing that made me go to this hotel and bring my two kids very

chose this hotel for the pool, so the kids could splash around in the evening

we did enjoy a snack at the bar one evening, and the bartender was a lovely guy

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

menu could be more extensive and and a real bar would be nice.

little tired. water bottle machine broken in gym.

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard

gym facilities were not available.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

location is not the best, breakfast sucks and no functioning laundry at time of stay.

self laundry

laundry was expensive--$2

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

great location, love the laundry room and gym top! ?

there is a gym and small inside pool that were open with some covid19 restrictions

nice rooms and indoor pool

a comfortable hotel with nice rooms, excellent staff, good restaurant, and a lively lobby bar with skilled

amazing so it was a non factor, the bed was so cozy i can't wait to come again, i had no idea the pool was open

location restaurant and on-site bar were excellent clean comfortable room staff was

we enjoyed the pool, gym, and in-room dining

i couldn't go to bar with my little tiny dog.

spa services are very limited and extremely expensive.

really liked the gym and the bathroom

pool, bathroom

small laundry facilities

the gym and small shops in the area compliment the hotel's amenities

in the hotel lobby and gym are non existent

small pool and gym

couldn't have room service

there is a brand new laundry room with many machines

there was a laundry in the building

parking is extra. no vegetables in breakfast. everything else was great.

no soap in the bathroom, no soap in kitchen sink

spacious in living and bedroom and breakfast was excellent

an hour in the pool with kids for towels

the bar wasn't taking cash and the atm was broken

breakfast buffet was great, the property is a beautiful old mansion.

nice breakfast included

a little far away from my grand-kids , but worth the drive t the north shore

that it would have been nice if laundry could be used by yourself as service costed a bit too

contacted the hotel a few hours after check out, they kept pushing me off saying that room service is the only

the wifi works pretty well and the shower is very spacious

the see through glass in the shower was terrible as we couldn t shower with our kids in the room so we skipped

gym, amazing beds, clean, beautiful design, safe

laundry on site and free

guest laundry washer

room was ready when we got there, nice bar area, nicely decorated for christmas

there was also not enough parking

well appointed room nice bar area convenient location

breakfast was great

wifi had some issues but this was later sorted.

i would recommend this hotel to pet owners and non pet owners alike

wifi did not work

pool for my kids

wifi very poor, kept on going out

ordered room service and took a while to get food

the wifi is never good. this should be improved.

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

(sadly no youtube) there s also a laundry next door and 7 eleven around the corner, and private parking

close to allot of stuff laundry rite next door best buffet a block away

but there is a laundry mat next door so parking can be challenging

the parking area is supposed to be exclusively for hotel guests, not for laundry services

parking difficult with laundry patrons taking many spaces

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

at the roof top was great, room was clean and spacious for a family of 4(2 kids under 18) and was a walking

wifi took a while to connect but when it finally did it was fine.

newly renovated with an airport shuttle was a huge bonus!

placed on the 3rd near the laundry or maintanence area it was very noisy along with the very loud and inconsiderate

-this hotel is in the middle of a very horrible neighborhood - a lot of noise - many people with kids, i couldn

gym far away on 2nd floor

the gym was nice with treadmills and weights

free parking (first come first serve) and free breakfast was a great add on for guests

visited the bar twice

needs more parking. my room was in putnam but had to park far away.

cozy bar and restaurant in historic building

it offered outdoor fitness as the gym was closed due to covid-19

ample parking

room service not being available.

and the room service was good also, the room was clean including the bathroom

pool was great the people at the desk was very nice

breakfast options were not that great but manageable. coffee was great though

was not clean as it should have been , this a pet friendly hotel which is fine but you shouldn t place guest

parking and the hill

clean, ample parking, nice complimentary breakfast. staff friendly

it was huge. the manager in the bar was excellent and helpful when we were trying to find sodas.

the omelet was made to perfection, i mostly used the room service, and it was very good.

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

requested an early check in and got one after speaking to the manager of the front desk

room service actually surly and aggressive

laundry facilities

nice hotel with good facilities. bar in the hotel is good. staff very friendly and helpful.

early check in

way too many kids in pool and hot tub

we booked a double bed room but was given a single bed room for four of my kids

breakfast could be better. lol

it was clean, the staff was wonderful, and the breakfast food was pretty good.

breakfast was ok

it was nice that they had the opportunity for room service

is no room service, there is a restaurant in the lobby but it's not part of the hotel, not much choices

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

that near by there is a supermarket, and the laundry room.

not happy about only having one microwave per floor in the laundry room

somewhere between too much fabrize and dirty laundry

the dryer was not clean and the microwave was on the laundry room.

breakfast was great. waleed the breakfast cook was great.

everything. parking, food, staff, room, location

a pool, for kids

breakfast and the staff working there super kindly

shuttle times should be closer

com advertised that there would be (additional cost) laundry facilities, and there was not, none we could access

with answering my questions & directing me to a nice welcome package (roll of paper towels, laundry items, coffee

kitchen was well-equipped and the bed was comfy too

emailed the property several times regarding an early check in they responded and i confirmed the time

few minor maintenance issues- bathroom door lock didn t work, there was no kitchen sink plug, no kettle or

were so pleased with everyone and everything - even the parking area

room was comfortable. staff were cordial. room rate included breakfast.

i love being able to walk into the village for dinner or just relax by the fireplace in the lobby

were forced to park at the basement because parking spaces in front of the hotel were roped off for an event

expected room service to be available. front desk said

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

room too close to laundry and pool. chemicals smell too st

the laundry room was a few doors way from us and early in the morning we could hear every word they

it also has laundry, which is very convenient to have

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

ice machine and laundry out of order

bathrooms are ok, mold in grout and laundry facility, dryer did not work

restaurant was severely limited and laundry was not in service.

clean and accept pets

food is good, plus the room service is pretty quick

no laundry

no microwave in room no room service no laundry

shuttle to the city. closeness to the highway.

breakfast not included garbage under bed some room service absence

they allowed a late check out so that i could fit an unexpected call

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

check in was pleasant staff very helpful offered late check out

also this room only came with one bed instead of two since we had kids traveling with us which i listed out

clean, comfortable, quiet. nice bar in lobby area.

i loved everything. this is the best place to stay in the area, bar none.

there are no laundry facilities and microwaves are available if you ask, which i learned only upon checking

no inhouse laundry facility.

lift and parking area doors had seen better days no laundry facilities

my kids had to get an airbnb

good location parking a plus other places charges an arm and a leg for parking.

few facilities were not functioning properly, such as the atm machine on the lower floor near the laundry area

laundry on site

the hotel s laundry facilities were out of order when we tried to use them

separately for laundry and the gym isn t well stocked very barebones

i did laundry - $3 for wash, 3$ for dryer - no soap was provided so it should have been free

friendly staff always went the extra mile and free breakfast was surprisingly good.

great location. convenient parking. friendly staff

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

spa tub jets and water pressure underwhelming

had a gym and restaurant on premises

due to the rainy weather during my time in flushing, it was really convenient that there was a laundry room in

changer at guest laundry did not work and they did not fix it after my complaint

bigger room and kitchen ( what i didn t use) they have laundry

hotel has self-service laundry room which is convenient for long stay customers

bigger rooms more than expected, italian connection, polite staff, nice lobby, facilities of gym, laundry,

location and cleaniness, downside is no free breakfast. i would definitely stayed again

better breakfast menu

the next day i asked for a breakfast item on the menu, they did not have it either

lady at the front desk wanted to trick me to pay breakfast for my two kids

accommodates late check out for free

breakfast was ok but could have a few more choices for breakfast

need like a bar or snack area

wifi no working inside the room.

breakfast could be better.

the guests from upstairs have kids and they were making too much noise.

the wifi was great, and the proximity to the port was convenient

the room service menu was very limited with regard to food (no breakfast for instance)

and they have a nice bar outside

breakfast, no coffee machine and mini bar in the room, room service menu

the spa was excellent as was the restaurant l escale

decor is fun and pool table and games were a hit with kids

there's a mini fridge, plentiful outlets, and decent wifi

clean and friendly. easy access to laguardia. the gym is nice.

shuttle service could have extended to cover the subway station - rather than just the airport.

convenient to airport, shuttle was on time and made an early flight easy!