- free wifi throughout, unlimited nb of devices and no password

no room service which is unacceptable for this level of hotel

hotel was extremely pet friendly and the place was full of dogs

the gym facility was off-site and was very good

wish they had room service but it was not a big deal.

it lacked facilities like gym/spa

from the design on the floor to the furniture and the room service

the staff to refill the mini bar if they are a bit pushy during morning hours.

room service forgot several items

) and was please that they offered day passes to a local gym until their fitness suite is up and running

gym was incredible, food , service, friendly smile

property smelt of weed and the staircases up to the rooms were covered with bin bangs and bags of laundry we

on top of that, every day there were laundry bags piled up right outside my room door, making it difficult to

the fact that there is no elevator, no laundry and i had issues with the wifi in my room

very clean, good wifi and friendly/helpful staff

the wifi was trash

room was in a basement next to laundry, housekeeping, etc

the gym was too small, the breaki was not being replaced often and there is no laundry.

location is very nice,but no laundry no parking,maybe that s nyc.

they initially gave us a room (#108) in the basement/next to housekeeping-laundry, etc

that floor smelled like laundry area

the wifi wasn t great, it was hard working the whole day from there

the bar was great. breakfast was good too

staff view location room service

gym, lack of a bar inside the hotel

ich was not available on our trip) which should be larger and fit a proper day bed in it for kids

our 1st get-a-way from sf, ca to nyc escaping from our hustle & bustle of kids, work etc

i also found the gym too small and cramped for my liking

not for kids or older adults

staff and hotel appearances and pool

better not with kids

gardens and times square, maddison square and new york in general staff were excellent excellent laundry just

they also lost items of my laundry and had i not noticed they wouldn t have sent me the replacements

gym was nice and clean

we also really enjoyed the heated roof top bar

a little annoying to have to log in to the wifi daily (as opposed to automatic connection)

we had a really loud laundry room-like noise coming and going, i have complained 3 times about it to the lobby

couldn t connect to the wifi

bar was nice

my biggest pet peeve, however, was the fact that the soundproofing is really bad - you can hear absolutely

breakfast hours did not correspond to the information we got at the check in, wifi did not work most of the time

breakfast was ok

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

breakfast service - this is something what has to be improved and than the hotel will become one

the gym is also

just awkward every time one wanted to use either toilet or shower breakfast finished already at 10am in the

were smaller than expected no laundry service within hotel but there was one around the

breakfast room service was such a treat

staff at front desk go above and beyond! clean, convenient and comfortable and pet friendly

great resturant bar on site

breakfast included in tariff and no serving of alcohol late at night either at the restaurant or room

guest laundry is convenient and well-priced, compared to other hotels in the area

convenient laundry facilities also

laundry service was not available

location, friendly staff, laundry facilities, free breakfast

on site laundry a bonus during a heat wave in nyc

laundry cart left in front of our room leaving little to no space in the corridor to pass

i would be great if it has a laundry

but as we were there for 8 nights, a laundry room would have been ideal in the basement

no laundry facilities

is expensive a laundry cart was left in front of my door the entire time making passage narrow and its ugly

stairs outside led to area where they are currently storing laundry and garbage

basics like tissue box and laundry bags not in room

everything was very clean and smelt like fresh laundry

the amenities it mentioned laundry service but there is no laundry room inside the hotel, you ll have to walk

there is no onsite laundry

hotel is extremely expensive, including the restaurant and amenities like laundry

was on floor 42, and i feel like in the next room or straight above there might have been a laundry room with

amazing views of manhattan, nice ground floor bar and restaurant, comfortable bed, good value for money

the bar and restaurant are just great!

i didn't get a chance to eat at the bar but the food i saw go out looked great and the breakfast options and

me twice for our stay, also sent out washing to their dry cleaners when we booked to have a laundry pick it up

breakfast offering was very basic, but since i did not have that included in my reservation, i was

great location very comfortable room cute bar lobby area and a nice sit out

gym could ve been bigger

as pet friendly but was charged with surprise $50 surcharge when i arrived with dog

have to pay for wifi

my stay, i noticed a strong odor in the room, no slippers were provided, the gym was very small, and elevator

the pool bar/club is the big draw, if i was younger without kids it would ve been perfect

gym was very small and busy

great wig hooks very nice soaps nice gym

next morning all other rooms dirty laundry piled in hallways

because it has a whole foods market and a laundry nearby, safe neighborhood

it smelled like sweat or unwashed laundry

items such as laundry detergent, snacks, dryer sheets, and water are available for purchase near the front desk

they have a visitor laundry room, which i found it very useful

the hotel does not have laundry

some problems with laundry - lack of sheets or towels on some days

they promise a rooftop bar, laundry possibilities, cocktails in the price, but there's none

wifi kept dropping and wasn't very fast.

good location but that was about it. only stayed there because it was pet friendly

wish property had laundry facilities

later they informed me they hadn t found them, but they were checking with their laundry provider

the hotel comfortable with good facilities (we liked the gym) although the hotel plan showed laundry facilities

24hrs coffee would have been excellent(especially in winters) and in hotel laundry room can help for people

no laundry facility on site

is narrow, and small, elevators are always busy with the cleaning cart and corridors full of laundry, sheets

it did not have a laundry facility on the premises.

the hotel does not provide a laundry room

one busy afternoon during check-ins both elevators were occupied by staff with hotel laundry and the other with

some floors had a bad odor like dirty laundry

laundry facilities

guest laundry service in the hotel

we were able to do our laundry in the hotel

the blankets were also thin and to our liking * laundry possibility is great

we liked that the hotel had a self-service laundry room

didn t like the bins/ recycling/laundry carts etc right outside the front door, gave a really bad first

laundry, subway, groceries and breakfast/lunch/dinner just a quick walk away

and laundry bins were stored outside near the entrance which made the hotel feel shabby

location: rubbish and laundry bins at the front entrance (all the time

the location is great. the bed was very comfortable. the gym is small but adequate and clean.

there is no laundry and the gym is very small

great breakfast too

friendly and service-oriented, also tina at the breakfast buffet was amazing with our little kids

was really small for family with small kids, the covers was not confortable, not soft covers room bed are not

friendly and service-oriented, also tina at the breakfast buffet was amazing with our little kids

location, laundry available, nice stuff

spoke to several people at the front desk to get help concerning the laundry room

in addition there s laundry facility in basement, which is important for long

the wardrobe space is not so spacious but there is a complimentary laundry with a dryer which is very efficient

the room was clean. the laundry facilities were a life saver.

every day there was a $30 food credit, $40 laundry credit

we were not told before arrival or upon check in that we got credit towards laundry and the cafe per day - this

it was amazing that they gave 30$ to redeem to breakfast/laundry/drinks

the view was exceptional, and rose petals had been arranged on the bed, adding a thoughtful touch

in room which is usually standard at this level and price range went for us open and tv since wifi signal did

no kettle in the room to make own tea or coffee, laundry service was expensive.

charged us for service they haven t done (overnight, expedited laundry)

rooftop pool, rooftop bar overlooking the city, and rooftop saishin sushi omakase restaurant

friendly helpful staff who facilitated our late check out

beautiful hotel , nice pool , and the restaurant was good . great location to explore the city

do not even try the mini bar food

it was worth for me, because i used the gym and spa; few rooms with bathtubs

s a detail but they make you pay a delivery fee of 10$ for the room service, which is a bit exaggerated

location is good nice pool and spa terrace bar is wonderful

the welcome from staff at the entrance, hotel front desk, gym reception and spa reception were all always

is great, as are the facilities generally, the roof top bar, the bathroom amenities, free laundry for gym use

standard king room was a good size, and the gym had phenomenal views including free laundry for gym clothes

very nice gym with free laundry service

expensive for what you get, the peleton s in the gym didn t work, the laundry benefit was great but 4 items

free wifi is stable but not super fast

in our room at the second floor ( i believe it came from the washing machines of the hotel's laundry)

perfect wifi, 24/7 gym but it is small, large rooms for nyc, comfortable beds

perfect wifi, 24/7 gym but it is small, large rooms for nyc, comfortable beds

great bar and gym facilities

wish there was room service option. carpet could ve been cleaner.

no laundry service, just dry cleaning

laundry service only available for some guests.

staff on check in didn t tell about laundry room

very small room, no coffee maker, no on-premises laundry

return of laundry clothes came just slightly later than expected on one of the days

no laundry, but there was a laundromat around the corner that had great service.

they didn t have laundry facilities

are no ice machines or laundry services, like what is listed online

but i feel that any blood stained bedding or towels that isn t able to be removed in the laundry should be

there was no breakfast and no laundry room

we got back the 40 usd that we paid for the kids, but we lost the 40 usd we paid in the reservation

would have liked a more traditional restaurant and bar when we didn't feel like venturing out

healthy breakfast and snack options fantastic

large volume room; very clean and original; breakfast; staff very friendly and accommodating (early check in

my kids loved the game room

breakfast was included. laundry facilities to wash and dry your own clothes was very handy.

loved the laundry facilities

the shelf above the laundry machine was a bit dirty

everything! friendly staff, fantastic view, clean room, nice breakfast, and laundry!

kitchenettes, laundry facilities and free breakfast make this a great option for families, especially for longer

hotel staffs were not helpful when i asked about coin laundry

they don't clean the rooms every day and there are no in-house laundry services

elevators are very small and are shared by staff (often with laundry carts) and guests

the location the rooms are spacious and they are fully equipped and clean, with a good bed and wifi too

loved keycard elevators are a nice feature for privacy and safety when traveling with kids the continental

having personal goods stolen. breakfast and laundry service too expensive

great location food and bar are amazing

we ordered for food through room service and was pleasantly surprised by the excellent quality - the tablet

the gym is nice, but a bit small with older equipment

as always kimpton offers a great experience and their bar makes amazing cocktails!

when i reached my room, there were no towels at all because the hotel s laundry had apparently arrived late

they had a safe when they did not, said they had a roof top bar but it was never open

didn t have laundry bag at first in our room and the its price tag

wish they didn't put the dirty laundry by main lobby in front of the elevators

the room service was ok. the food we had was expensive and not really worth the price.

superb staff; large and updated gym; size of room.

i'm guessing this is also the reason you use the place down the street for breakfast, however when i went the

facilities not working - ice machine and laundry coin change

also, there is a laundry room where you can pay 2 dollars to wash and 2 to dry, very convenient for long trips

we also liked the laundry room and caught up on some washing

good gym and laundry ac worked well in rooms rooms were very quiet and we could not hear street noise or

laundry facilities onsite was convenient

waiting time, always busy and the staff had to use it for their needs like laundry and

the hotel was great too - decent breakfast, fast elevators, gym, even laundry room, which we used

free breakfast, laundry facilities, close to penn station. nice staff.

the laundry room was very small for all those rooms

liked most things about the hotel especially that they had laundry and gym facilities

could use a basket to place dirty laundry or towels and the bathroom floor could use a rug,it was cold

no laundry bags provided even when requested

the lobby is just a 1/2 basement entryway where they have all the laundry for the building being

good wifi, password and how to access is printed in keycard envelope

wifi is really bad, didn't wifi for a all day

being by the exit door and staff laundry shoot. very loud slamming of doors.

laundry service is a disaster- opted for re express service for the clothes be returned by 9am and

the staff, the decor, the affordability of the room service (even though i didn't order anything), the bed and

pet friendly, not an issue until a dog barks into the night because its owner has left the premise

good to find hot water kettle by calling the room service and slippers in the room

also customer lifts used by staff with dirty laundry and

no pool and no laundry

laundry service - if there is an exclusive agreement with the provider of the service it should be

laundry service arrived more than 2 hours after the listed

we were always waiting for elevators to arrive, and so were the staff, with big laundry baskets

rooftop bar is exceptional with incredible views

which entrance is located is not nice some of the staff were still new and needed some training bar area opens

i think the gym is small with less equipment.

room service was solid but uninspired

think the gym is small for such a hotel with high standards and cost

how the elevators worked and would have liked laundry service on sundays.

the rooms smelled and hall smelled not fresh like old dirty laundry

amazing from staff to the bar to the food up to the room service, i would come back one day if i could

rooftop restaurant and bar were amazing

we have requested for early check in and they gave us rooms.

lack of laundry room facility in the hotel.

slow and can take sometime to arrive, occasionally you can find stuff using it to transfer dirty laundry with

rooftop bar with amazing view

in addition to this the wifi was not the greatest

wifi in room was patchy at times, but everything else was amazing

it was advertised as having a laundry, it was 2 blocks away

the two elevators in the hotel were very slow and rickety and there were no laundry facilities within the hotel

system, not enough space in the room and the location where they accumulate the things for laundry and garbage

and no longer available the room was dirty and had used face masks on the floor and the laundry service

to 4pm (well after the 3pm check-in time), the hallway on my floor was cluttered with trash and laundry bags

there's coin operated laundry, which i found helpful

did some laundry and there was an odour which we passed onto the staff, possibly a drainage problem

gym was convenient, and we appreciated having access to the laundry machine and dryer

the price for laundry machines expensive! 5 dollars to wash and 5 for the dryer.

very quite and spacious. excellent wifi. convenient with coin laundry.

the laundry facility could have had more washers / dryers, but served its purpose

there is a laundry and gym on c level

liked everything about the hotel, location, gym, laundry, breakfast including the take away option as breakfast

a laundry room and gym were also available which we didnt use

there is a pay laundry in the basement

with laundry service option thought lost the return of but after chasing up 4 times

laundry service was ridiculously expensive, $35 u

bit strange being charged that separately and the only facility that we could really use was the gym

at everden restaurant and the food was great, we also had a reservation at riff reff club rooftop bar and it

amazing hotel, very nice staff ! recommend the spa 1000%

room service was hit and miss, on one occasion we had them knock in the evening when we were

room was a little small leaving no place to put room service.

the hotel bar is one of the best in

- very pricey room

be sure to have a cocktail in the back library bar for hotel guests only

although we hadn't requested an early check in, the person at the front desk said our room was ready, which we

there is a self laundry space available that was very convenient

the hotel overall appears refreshed, as the room, bathroom, elevators, and laundry facilities all look newly

central to everything. helpful staff. laundry onsite. clean and fresh.

when i called the front desk to inquire about laundry, they answered on the first ring and

they had a laundry where we could do our washing and there was a starbucks downstairs.

laundry service was unreasonably expensive

no laundry room to do laundry myself

i also find it difficult find rooms that are workable for me and my two kids who are older

wifi in the room kept dropping

wifi very slow but not a massive issue

lovely housekeeping and laundry

there s no laundry but they do have dry cleaning but they added a 50% markup to my bill without any warning

hotel is in a great location close to the subway and it's very pet friendly

great gym/stretching yoga area

hotel has a retro charm with really cool artwork comfy bed room service wet bar and was centrally located to

no onsite laundry and exorbitant laundry prices; though you can find self service laundromat 10min walk away

the bedsheets smelled of laundry soap.

bigger gym.

bar tender who was a young greek girl with long white hair was amazing

it needs a lounge bar to relax and have a drink

laundry room on property

external laundry service offered was astronomical in cost

the room was missing amenities kit and laundry bag.

the hotel offered to sort laundry but it was an external service and we were concerned the shirt wouldn't be

had a slight issue regarding the laundry which got solved well not sure if this is a thing i didn t like but

the laundry services a bit expensive, and the a/c system seemed dated

of the lights would not turn off fully at night, same-day laundry service advertised with 9am pick-up deadline

position, breakfast and rooftop

you for accommodating our request for early check in

the sofa bed mattress is a bit springy but it was ok since our kids are young

no self laundry facilities

having your laundry done was super expensive, so we chose to wait to do laundry somewhere else

no laundry service in the building. external service is available but i don't like those.

and you have to bring your laundry yourself to the undeground floor

laundry was closed

quality of the services provided is very low, the breakfasts at the hotel are limited, and the laundry services

was no laundry machine, the bed room snd wash room were very small

laundry is nearby and a great mexican (small) restaurant was across the street - taqueria diana

accessible to your needs - terminal, subway, food establishments, laundry shop etc

it would have been good to have laundry services available

there is no room service and there is no self laundry service only

reception friendly and helpful and breakfast was always topped up

location, value, style, common areas, staff, wifi.

good variety of continental breakfast

breakfast was weird. tossed salad? no bagels or pastries?

hotels since i moved out--the service in this hotel (front desk--special shoutout to paola,--room service,

not being able to just run into the bar or restaurant bar for a quick cocktail was ridiculous for what we paid

restaurant and bar are amazing, and for as long as the inhouse gym is not fully functional (there are a few

i order room service bagel on sunday, it was delivered 30 mins late

hotel, restaurant and bar were very pretty

no fridge in room! lack of laundry facilities.

the location of the room within the building and in the corridor is also place to park the laundry carts, the

the laundry room

they lost my laundry although they were very helpful in retrieving it

my kids were also full of bites and i can t help but wonder if there were bed bugs

no laundry facilities on site

elevator, which means guests regularly share the lifts with housekeeping staff, garbage carts, laundry trolleys

had to wait till midnight to get towels,still didn't have any washcloths-and that was after laundry

there was a crowd of people in the lobby some had laundry like bags with belongings

there was a crowd of people in the lobby some had laundry like bags with belongings

provided me with thin bedspreads instead of comforters because they had all been sent out for laundry

customer service, no daily room service (they only do it after the 4th day), towels took 2 hours to arrive after

wifi could have been slightly better, was not strong enough or may be the hotel was full due to

free wifi and breakfast options, and very friendly and attentive front desk service

breakfast was crowed but decent quality, location was awesome, a couple blocks from times square, wifi was fast

i loved the free laundry, and the workout room

cooking facilities and free use of laundry which was

good price compared to another hotel i saw and a plus-plus for the kitchen inside the room, the laundry room

very convenient having laundry facilities on site

having a laundry room for free was so convenient

is near times square and all the essentials are close by: seven eleven, laundry, restaurants, etc

and would have liked a guest laundry

asked if there is a laundry room in the hotel and an employee told me yes (by text message)

no fitness center or guest laundry

in the hotel we had to ask twice for our room to be made up at around 5pm and on another day our laundry was

no eggs. management reception. laundry

provided to guests about the amenities would be awesome - i didn't realise it even had laundry facilities until

laundry room in the basement

i was there for 3 weeks and used the laundry room as well

i found the guest laundry facility very useful (it is in the basement, next to the gym and costs 2 dollars for

it is a proper room for a good rest with gym, cleaning and laundry, but not the most comfortable bed or the

no laundry at site, no breakfast

only two elevators, which are also service elevators so a looong wait and frequent rides with the laundry basket

laundry service very expensive

no laundry and no refrigerator.

laundry wasn t delivered to my room - it had to be requested at the front desk

only thing i can think of that would have improved our stay is if the hotel had replenished the laundry bag in

location is great and laundry was fine.

the laundry service does not do wash and fold

right beside the museum of sex (a bonus for some, i suppose, but we were traveling with two small kids who were

wish they had a rooftop bar or sitting area where people can enjoy a view and fresh air

so i had to order room service from front desk and when i did so i was made to take up the 1l glass water

we did not have our rooms cleaned by room service for 3 days despite requests to have our room cleaned

the wifi in the room worked only on one device

from the front desk, to oswal, to the cafe and bar and restaurant, everyone was just amazing

even though there appears to be people living in the building, there is no laundry room

not 4 starts as advertised. no laundry service. no filtered water.

the wifi was difficult to access and the instructions didn't help

tv and wifi

we had to pay a compulsory fee upon checkin for the use of facilities including wifi and breakfast (which we

no laundry/dry cleaning 3

the room service meal i ordered (lobster tagliatelle) was perhaps the best dinner i had during my 5-day

lighting and wifi could be improved

enjoyed murray's bagels and bar 6 restaurant a few doors down

although the hotel doesn t have room service, he suggested a mint tea with honey and promptly brought it to

no laundry facilities

i wish there was a guest laundry to be able to wash our clothes

late after a long trip and there was no room service available nor was there any option for a light snack

wanted a night away from my kids after being cooped inside for months

everything else was good. have not tried your breakfast yet.

four elevators, but one seems to be regularly unavailable to guests as it is used by staff for laundry and other

laundry charge was outrageous

i walked past it several times because the entrance looked like the place they take out the laundry and trash

didn t like that cleaning staff with large laundry carts etc was using elevators with hotel guests

cold and 25 december everything is closed so they send it somes cloths ,most important throughout laundry and

your room in the middle of the day it can take awhile to get an elevator without it being full of laundry,

only thing i can mark the hotel down on was the lack of laundry facilities

valet/laundry bags in rooms and plastic cula

lack of laundry service was a minor issue but didn't impact our stay.

they put us next to a service room, i think laundry with a door that kept banging

the location of the hotel, few amenities close by eg lots of eateries, nearby laundry service.

no self service laundry breakfast time to short, a microwave would have been

no guest laundry

in a queue for up to 30 minutes in the morning for breakfast, the charges for laundry very expensive

short staff barely any laundry and i had to vacuum my own floor