the pool was gross and the staff did not check in on it

bartender/service and hotel staff were outstanding

breakfast bar was delicious and our young grandsons were most pleased with their breakfast choices

the breakfast was not included

the shuttle that could be scheduled to reach local places was easily

you can do laundry for free.

the property had complimentary laundry room, gym and pool

the grill and free laundry

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

evenings feature some type of live musical entertainment on the outdoor patio overlooking the golf course

view of the parking lot, no couch and tiny desk

situated on a golf course

beautiful room with awesome view of the golf course! loved everything of the glen club

golf course view

the bar is a draw card. the breakfasts are first class. with ruth's chris a joining wow!

really appreciated the shuttle to the ravinia pavilion

free parking, good pillows, good breakfast

great gym facilities and we used it quite a lot

i was charged for wifi and it didn t work

rooms where clean an just wished they did a better service in the food for breakfast in the morning but overall

the grab & go breakfast sandwiches were tasty along with the yogurt

the breakfast should be a little better but overall everything is great

kids slept on the fold out couch, no complaints

gym is nice with good equipment

kitchen, bathroom (soaps/ shampoo)

location, amenities and nice breakfast offerings.

gym small

the breakfast was exceptional

there were 15 kids in the pool all weekend, so we didn't have any chances to get a relaxing

guest laundry

plenty of free parking

no restroom near the pool.

evening service in the bar area was slow and the food was not delicious

the pool was a great hangout spot for hanging out with family and friends.

the pool was closed and no notice or reason was given, but no big deal

gym is so basic it hurts, but if you know how to train you'll do something with it

excellent breakfast. could have used a refill on the coffee, though.

nor do they have a fitness room, yet gym next door

customer service, housekeeping, parking and location!! outstanding!

we didn t have enough linens we have 2request them, +aremote control, the bathroom outside the pool by the

free parking in a large lot adjacent to the building.

breakfast was just okay. would have preferred a real restaurant with a menu and room service.

very loud. kids running around being disrespectful of property.

buffet breakfast also available at the time of our stay, $15 for adults, $12 for kids

the laundry eo was centrally located

also liked the fact that facility choose milnor washer extractors for their laundry

could have more available laundry machines and have earlier and later laundry hours

clean, affordable, free parking, free wi-fi, free breakfast

bedding, parking, gym, breakfast

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

the room was clean, the shower was awesome, parking was easy, and it felt safe there

morning staff seemed friendly, the room itself was very clean, there was easy parking access

wifi was not free for costumers.

even after i provided the laundry list of issues endured during our stay

parking was very close to entrance of our room

there was no breakfast at this location ... and no restaurant or bar open!

the safety bar in the shower wasn t secured to the wall

rooms on the first floor lack of sun light. cold pool. tiny fitness room

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

my room didn't have a fireplace

we din't have breakfast but everything was lovely, clean , and comfortable

the laundry room should be better signposted on the corridors.

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

it would have been more convenient if i had a car. but they offer shuttle service if you need.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

i went for a swim but felt the pool area was a bit outdated.

too many parties kids running all over

gym is fine business room is good , you can take printouts of you want shuttle service for near

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

* this particular location does not allow the playstation to connect to the wifi

parking was very limited.

wifi inthe room was useless

the pancake maker was not working, the wifi went out at one point in the room and was going slow when it came

laundry room was small and congested

i feel the road can be in better shape ( parking lot )

never visited the bar before but we decided to this time, there was an excellent bartender he did his thing

pool temperature was warm

extensive gym with a good variety of equipment

also a laundry room

this is the first time i was at a hotel without a microwave or laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

s no microwave in the room and no laundry facilities

hotel employee at the front desk was helpful and knowledgeable and in the bar area was very efficient, fun and

breakfast nor bar sue to covid-19, but the cleanliness was outstanding

i couldn't swim in pool and go exercise at all cause of the cornavirus and the dining area was close to

of drinks in the bar seemed a little high

traveled with our little dog and pet relief areas were limited

love the wifi service

no change for laundry room

laundry room was out of order

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

good location for my needs, free parking, guest laundry,indoor pool and workout room

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

needs a quarter machine or have laundry that takes debt

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

it is like swimming in the laundry room

beds ; clean & comfortable rooms; very attentive and friendly staff ; great cleaning and room

bell captain and staff were very helpful. room service was tasty. housekeeping was good

the desk is roomy and wifi is decent

very outdated bathrooms. no room service.

wifi didn't work half the time.

need to install laundry vending machines in your laundry room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

the breakfast selection. and the laundry machines were broken down.

they even had laundry facilities upstairs

then we asked for a late check out the same day we arrived

for example we were unaware that there was laundry facilities in the hotel

free laundry

laundry located in second floor accessible by payment which is ok but the washing machines and

more seating in the breakfast area

nice location. nice staff. i love the kitchen there.

like that the room is very beautiful, the white with the purple, and there was nice kitchen area and doors into

not like that there wasn't at least a continental breakfast and that the pool area was closed and it was 80

mini fridge was in poor operation, kitchenette area needs updating, faucet needs a new aerator

the outdoor pool. wish you had a year round pool.

no facilities open. bar restaurant etc closed. mask should be optional.

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

laundry units in the third floor, pretty good size

it would be nice to have the laundry room on every floor.

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

breakfast was good, hot tub was great, room was clean and staff was very friendly

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

a gym, also closed

just at the pool was not working

breakfast offerings were nice, parking was free and available, room was nice and as expected

i appreciate that the staff is accommodating to simple requests. i also enjoy the gym.

pool was unable to open , and there was no housekeeping , but it was because of the covid mandates

very comfortable and spacious room. superb pool

parking is a bit far in adjacent lots.

inconvenient parking

location laundry service printer services

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location, shuttle service, and tiffanys resturant located in the same parking lot as the hotel

gym could have been better equipped

i went in the pool and you could hear them before you got to the door 3 kids under 16, no adults to be seen

large pool, business area available, and good size workout room with a large tv

the fact that it was pet friendly but, it didn't appear to be overran by animals.

the room is so clean and big for a family. good wifi connection.

location location and fact that it was clean and had everything we wanted and an indoor pool

wish they had laundry in the building

onsite laundry room

laundry room and gym are good

i couldnt log in into the wifi

the food was good and the beer and bar

front desk staff and shuttle driver was excellent for kindness and service.

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

very clean very nice rooms nice layout, good pool

the gym was lacking in

comfortable room, proximity to airport, excellent shuttle service and free breakfast plan.

gym

breakfast could have had few more items to choose from and the parking fee could have been more

i m sure some kids are on a sugar high

could have a few spirits for sale for late travelers to purchase after the bar closes.

breakfast

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

liked the bar area & rooms were very clean, spacious &

the bar area was nice

early check in

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

microwave not very clean. nor the laundry

complimentary breakfast

i really like the kitchen area in the room, so handy to have a microwaver in your room.

no laundry

shuttle to airport 24/7 friendly, clean and helpful

however, their meal plan does not include the meal for my kids

the restaurant and bar was closed.

it was close to the casino and the breakfast buffet

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

the free breakfast was great with a wide variety of items to choose from

you were one of the only location that allowed small pets

clean and comfortable room. shuttle to the airport.

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

very quiet and comfortable rooms. close to the airport with free shuttle bus.

shuttles are new and had the name of the facility on two small signs taped to the windows

the pool and hot tub was still shut down.

delicious meal in their restaurant, nice bar and friendly

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

the breakfast selection was wide and delicious

the pool was clean and big the kids totally enjoyed it

is no restaurant or room service, it's also a bit in the middle of nowhere so i would have preferred to have

it was a good location for our purposes. it was also nice to have laundry facilities on site.

the dryer was broken, so i couldn't do laundry before i left.

pile of dirty laundry still in the room and no follow through from staff on another issue

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

i was right across from the laundry area room 339 it was a bit loud.

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

cleanliness...breakfast...shuttle service

very good breakfast and is pet friendly. and excellent location for concerts.

location ( right in front of the arena), it's clean and fresh. great vibe and great breakfast.

there is no coine laundry

no laundry facilities on property. no restaurant.

beautiful and so clean, the staff very friendly and helpful, convenient parking, and great shuttle (and driver

needed more green space for our pet to walk.

great breakfast, great staff.

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

fitness center was closed for health reasons, luckily they had access to a nearby gym.

the reason i chose this hotel was for free parking mainly

breakfast buffet in the restaurant in the hotel

not very many channels to watch for kids but you can sign into netflix with your account information

wings from bar downstairs and was disappointed in the fact that specifically ordered wings with sauce on side

was close to resturants, fast food, convince stores, and casino

no one came to get it and we did not realize this until the next am, too late to order room service and we did

room, had everything i needed, good breakfast, helpful staff, convenient for short stays when you need to be

handled the concerns with the kids running down the hall and slamming doors immediately

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

the rooms and the gym

great for kids though

very close to airport and offered very comfortable bed, a bar and restaurant.

laundry basket full of towels still over flowing and all over the floor

my kids really enjoy being there i will go back and visit love the place

almost immediate response time from staff, clean, excellent bed, suites are a wonderful addition, room service

excellent price for the quality. staff was very courteous. airport shuttle very available.

starbucks and restaurant & bar onsite

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

our room didn t have a laundry bag.

no laundry

kids running around slamming the door

good breakfast, nice pool and gym, pretty clean

the pool and the gym are good and pretty new. room was ok. lobby was clean.

i liked the guests laundry which helped out during our stay

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

advertized public laundry but only starbridge customers could use their keys to unlock door

staybridge guest had access too the laundry and breakfast

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

the musty smell others complain about is just the laundry facility in the hotel

laundry area looks like a dark dungeon, no lighting

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

facilities laundry room was out order

squeaky beds. old and dirty laundry room.

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

especially with kids

the king pull out in the the living area came through clutch for the kids

the gym was great

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

the bar and restaurant attached to the hotel are lovely but the restaurant isn't cheap

and more fees they charge fees or call it resort fees ' gym and shuttle to the airport and etc ' i didn't use

large dirty laundry basket next to front desk all day

after room service was done we still had some dirty spots and missing towels

the parking lot

the kitchen very clean, the bed excellent, the bathroom and tub super clean, i liked that they had hand

it was clean nice good breakfast friendly staff large pool and a fire outside just perfect

little expensive especially when all the taxes and fees added on a few more selections for room

the lobby is very spacious with room for the kids to run.

wifi wasn't good

limited choices for room service steak sandwich at red was not good

didn’t like that there wasn’t much to do with kids around the area

covid, we thought the breakfast to go was an awesome alternative-great choices in the box and easy access

small gym and pool opening

i loved having the kitchen for dinner and meal prep

one treadmill in gym, wanted a room with double bed and sofa and got with two double beds and no sofa

of inside the pool could have been a little better

room service was fast and food was delicious!

pool was closed and no breakfast. the bar may have been a bit pricey.

we had no microwave or refrigerator in our room and the pool was down due to maintenance

the pool is always fun with a skyline view and skylights to help you feel like you re soaking up

shuttle to ord was prompt at 5 minutes after every hour

very nice excellent breakfast

no room service

many kids in swimming pool

the communication around the hotel shuttle.

many kids in swimming pool

cleanliness, friendly staff especially the bar staff!!

gym was inadequate, starbucks coffee was sub par and overpriced

convenient shuttle and uber isn't expensive either

shuttle bus runs at top and bottom of the hour

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

staff was very friendly and let us know about the airport shuttle (as husband was arriving separately)

the facilities are nice, the wifi worked fine, room was clean and organized in a good way

no room service

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

beautiful and spacious room and gym was fresh with plenty of equipment

airport shuttle, toiletries provided, good customer service, nice rooms

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was

the free beer and appetisers, the pool was small but lovely and warm

rooms on ground floor near the reception area/bar get a lot of noise from the bar in the evening

no shuttle to airport o'hara

no shuttle to o'hare.

the shuttle service was on time

gym and cocktail and bed

some guests not masked in public areas. room service was only in to-go containers

stayed at the hyatt rosemont two nights prior which was drab and restaurant bar closed too early

menu was delicious and the bar was a great place to unwind

location is convenient and next to golf course.

left us ordering room service

there was a starbucks, the perfect pool and overall clean environment

i stayed eight nights and enjoyed the breakfast buffet on saturday

side room was a huge bonus and has quick outdoor access to the pool area as well as the sports bar with beautiful

excellent gym, and nice clean hotel

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

this hotel does not have a restaurant or room service

no laundry .tv service is slow.

please also be reminded there is no laundry in the hotel

no guest laundry room

everything except no laundry for guest ! that s extremely hard when staying a week or more

good bar & restaurant onsite- very reasonable prices

dirty laundry carts left sitting in the hallways indefinitely

the pool area was very clean and well stocked with clean towels.

the person from breakfast eva is very kind and help and clean stuff

poor shower pressure - no whirlpool - it was listed as an amenity - tons of kids (soccer teams) playing ding

everything was beautifully maintained from the lobby to the pool to our hotel room.

the laundry room was a bit dirty

free laundry room, pool, gym, breakfast, and some

gym and laundry are

in-room amenities, friendly staff, comfortable pool, free guest laundry

the breakfast, laundry facilities, and staff are amazing.

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

connecting to the wifi sometimes is hard.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

reservation clearly said breakfast and wifi would be included

early check in was possible

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

room service didn't wait for response or announce themselves before opening the door

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

room service a little difficult, had a tag to do it later on my door, but they never did even later

and omlette options size of the room free car parking 24 hours free of charge filter coffee and fruit (banana,

excellent breakfast very nice staff very clean

four or five times and had no problem, this time my bathtub had no bar and in previous times never had a problem

the side door didn't open with a key card. the gym equipment should be more updated.

breakfast was excellent with lots of options

were never in the 5 days we stayed, able to get a wifi connection

i couldn't connect hotel's wifi.

very clean very friendly staff great breakfast great location highly recommend!

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

we were near the laundry room which we had to close the door since it was so dirty

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

laundry facility could use a little work

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

internet and phone work. they told me to come to the lobby to get wifi

the hotel is pet friendly and does not charge a fee

limited parking

called for room service never got a response