laundry left outside my room for 24 hrs

tv in the room glitched on every channel and despite being a smart tv was not connected to the wifi

was absolutely exceptional, very welcoming and warm reception, excellent bar staff including the main portuguese

arrived when it was dark - i found the signage to reception/car parking hard to see and decipher

good parking ability

no food on weekends apart from sandwiches at the moment, for room service.

close to zero phone signal meaning no 5g internet (there is free wifi which requires personal credentials)

though we were staying there and stopped our guests booking own room as it was late so said no to room service

bar found it cold no back ground music the receptionist was the bar man so everytime you required a

location is great, room comfortable with adequate wifi

nice clean laundry and towels

could do with bigger mugs instead of tiny cups in the room and at breakfast

room quite dated and wifi poor

breakfast was brilliant the room service was also easy free parking and free wifi will be staying there

wifi isn't great, but sufficient for surfing/emails.

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

kids are only allowed in the pool until 11am, and the bar is a little expensive.

when i arrived i was a little worried there wasn't enough space to park, but keep going all the way around the

kids are only allowed in the pool until 11am, and the bar is a little expensive.

park from hotel is a fitness facility with a good size swimming pool for lengths , small weights gym on ground

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

plenty of parking

we went for cocktails at the sky bar which were excellent although if going on a weekend would recommend booking

night stay so only got chance to visit the bar for food and drink's, service and food very good, ev charging on

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

pc didn`t work in bar area and wifi was poor

why put a couple near noisy kids banging all night

plenty of free parking and customer service was really good.

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

food room size laundry

free stay for kids

kids get free cookies and milk on arrival, an activity pack and there is a kids play

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

the wifi didn t work

the bar wasn t well stocked

was extremely comfortable, welcome cookie was much appreciated by my son and the late check out time for the

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

laundry delivery truck outside my room added to noise, but was quite brief

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

lovely spa and gym facilities - my wife was raving about her 70 minutes body massage

comfortable, staff are helpful and friendly, i had a facial done during my stay with them, the spa staff are so

would be nice to be able to swim in the pool as a guest without paying for the spa

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

corridors had food and drink (most, but not all from room service) on the floor for long periods of time

gym was dull. went once - it was not -bodyworkwest gym. will give it 3 stars.

the bar meal and breakfast tasty and the staff were well

plenty of space , good breakfast, lots of parking, decent pool and spa

wifi is unsecured, which while not a showstopper isn t brilliant when the location means phone

golf courses make it a very beautiful site, although we are not golfers we were inspired to perhaps

took a long time to be served drinks in the bar as i think there was only 1 person making

it's a fantastic hotel for families with kids

laundry carts being moved 10pm and 5am

no laundry facilities

good wifi

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

building, nice clean rooms, friendly staff, nice bar and restaurant

the laundry was not returned, bad service.

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

spa and pool amazing and kids

the steam room was under renovation. so we didn't really use the spa as it was just a pool.

the gym and pool areas are nice, but not exceptional compared with other luxury hotels

the bar feels a bit stuffy (old fashioned)

ample parking

vibe of the hotel and bar area, we attended an event at cowarth park in the evening so came back after and had

location near to wentworth for the golf and ascot for the races good atmosphere very good room with a good view

good for my golf course. food. car parking. room size

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

breakfast was nice, had room service due to covid but it came bang on 8am

wifi could be better.

large car park, free wifi

room service sandwiches were delicious

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

is good to golf course and ascot races

good parking spaces and ideal location

so nice to have a bar and restaurant in the facility

bed was supportive and air conditioning helped me sleep as i am usually too warm breakfast was so good too full

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

lovely clean room, helpful and polite staff abs pet friendly

wifi was very poor in the room.

choice for bar food as the restaurat is now very expensive and out of my price range & 5 room service tray

sadly it was not clean either although the bedding laundry was perfect

parking

inside bar area was lacking, mostly restaurant eating

parking provided onsite

my 10 year old daughter had 4 chicken nuggets in the kids large main meal

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

more food options for kids.

good wifi

the bar menu food and breakfast were excellent

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

was grate but we was dissatisfied with no swimming pool at the spa also we was told that the spa was included

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

and i was happy i could get an extra bed at no cost since i was travelling with husband and two kids

bed extremely comfortable and fantastic breakfast

easy access, secure parking, spacious and comfortable room

no wifi in our room. we had to go to the restaurant for a signal. no mini-fridge in the room. :(

on one of the two nights we stayed the wifi dropped out and didn't get resolved until the morning

why do you have only kids cereal cornflakes rice crispies and coco pops

why do you have only kids cereal cornflakes rice crispies and coco pops

walked round for hour s highly recommend this hotel to anyone the grounds are incredible we had room service

the pizza we had in the bar/lounge in the evening was similar to what we d buy for the kids from tescos

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

struggled with wifi continually

location close to wentworth for golf

the room was lovely and really nice having snacks and a mini bar but very pricey.

was no room in the restaurant for guests to have dinner, all guests had to order room service due to christmas

laundry, crockery left outside our room on arrival at 3pm

the menu in the bar is a little bit restricted - but the burger is really good!

the gardens, the extras in the room, friendly staff and easy parking.

setting is nice, walking around the gardens and personally loved sitting by the fireplace at night

the wifi is excellent

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

spacious, clean and well appointed modern bathroom; nice room and bathroom aesthetics; efficient wifi; the

especially loved the alarm on the door so if the kids got up and tried to escape in the night it would go off

the shower is over the bath, which would be my only criticism but the bath is a spa bath which i didn't use

the staff were very friendly and helpful, free wifi and parking

the pillows and room situated over the laundry room. the road works and diversion.

love the spa facility s this hotel has and the welcoming vibe you get as you enter this hotel

shame spa was out of order

the pool could be biggerthe

they provided a lovely pet bed plus bowls and treats

bed very comfortable. good gym and pool

it also said free wifi but found out it was only free in the lounge areas and to have wi-fi in the rooms, we

room service was a nightmare

the reception staff were very welcoming and were clearly happy to meet our pet

plus pool was out of use (which is probably town to corona virus) but kids were disappointed

and sticky laundry labels on the bed sheets

room service could be a bit more extensive

fabulous hotel and excellent breakfast.easy parking too.

location, fantastic facilities and services lovely feeling about the place swimming pool and gym ideal and free

kids loved the fish tanks and the pool

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

nice big comfortable rooms. nicely decorated. good sized bed. sofa bed for kids which was great.

was great, especially breakfast but not being able to work in my room due to poor wifi was extremely

gym, pool, food was amazing indeed! very comfortable place.

we didn t use the spa but had a look around - it looks lovely

the hotel grounds were beautiful and the staff were very welcoming and great with the kids

utilise it fully with the kids (i will come back for me one day) but the kids had a blast in the pool- they woke

the environment , employees , facilities , gym, spa, welcoming , the food ud83dude0dud83dude0dud83dude0d , the

gym & outdoor heated pool were fabulous

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

being quiet the bar area was being used not the dinning room this was not a problem

plenty of parking and the young man on reception was really personable

plenty of space parking lounge room..good food

a pet hate is the taking of 25 on a card on arrival and being informed that it could take 5 to 10

there's nothing we disliked. we can't comment on the breakfast or the bar as we didn't order it.

appear to have any bar or restaurant

no room service was available but help was given to us for ordering a take away

whilst a small additional fee was applicable for parking, there was plenty of spaces, each space having plenty

also could do with more variety of beers at the bar for the

love playing in the swimming pool and game room

the kids' swimming pool is brilliant

very very nice. breakfast unreal and service outstanding

menu could offer more choices especially lunch menu which was the bar benu

for families with kids, our 4-months old was loved by everyone in the hotel, could swim in the pool for the

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

the wifi worked a treat you get a timed connection, but we were able to stream video content easily

really nice garden, lots of space for kids to play and generally quite safe for the kids

we had dinner and breakfast in the bar and both meals were of a high standard