wifi was good, breakfast was excellent and it was close to station

good parking

car parking was good with sufficient spaces even though there were non residents at the

team generous size room and very clean freshly cooked breakfast value for money evening meal good parking

fantastic bar service from amy and her team, great food clean and also a wonderful breakfast the following

room service was excellent too

wonderful building and surroundings nice bed excellent food and room service helpful staff

the hotel was fabulous, our room was great, and breakfast was amazing!

they forgot to bring our extra fan and kids activity packs.

wifi poor made doing work in the evening quite tricky

room is very comfortable, the bathroom is large enough, the wifi is fast, the food in the restaurant is delicious

really liked the olde worlde pub, nice bar area and plenty of parking

the staff were welcoming. the room was comfortable. the menu in the bar was good.

good parking,good wifi,decent food at reasonable cost.

good parking,good wifi,decent food at reasonable cost.

there was mountains of dirty laundry outside our room window

no laundry facilities

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

room service extension number wasn't being answered

facilities were brilliant, staff very helpful, easy parking and good value for money.

with no view, very low ceiling, noisey location above service area, health and safety issue laundry stored in

the room was lovely but was a shame that the laundry bags were just outside the door

on arrival offered a bike rack in the high street and then an unsecured space in the laundry room

staff, cool design room, big tv screen, parking close to the room

clean room with great facilities and easy parking

the floors (old carpet and vinyl in the bathroom), the beds needs an update/new mattress and the wifi needs to

the breakfast room and bar are big, open and it was quiet when i stayed there so it felt like i had the place

can happen but stayed here with 2 kids (1,5y and 4y) in a room with 28+ degrees and staff did not take it very

the kitchen is very slow and the waiters forget your order from time to time

a slightly shaky start as they lost our room service breakfast request

love playing in the swimming pool and game room

relaxation and refreshing moods as the hotel was - very clean - very big room - restaurant and bar menu was

room service and housekeeping are incredibly fast and the concierge organized so much for me to do

facilities for kids , happy baby = happy mummy =happy husband)))) only thing i would change is plastic cups at

i wish i could remember everyone's names, but mehdi at the reception, faye at sharkie's pool and sangeeta, who

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

me and the partner enjoyed our room and our spa bath was wonderful.

room service was excellent and restaurant food was delicious

we got the wifi to work but up at the top of the hotel it probably needs to be investigated a bit more

room service was prompt and quite reasonably priced

all over the floor, definitely not me as last time i had long hair i was 14, note also to hotels laundry services

on the way to our room after check in, there were still dirty laundry, bedding, towels lying all down the

breakfast was fantastic, the pool was warm and nice!

incredible sports facilities. modern compared to many spa hotels. outdoor lounging.

front desk manager - outstanding service nice bar and able to sit outside.

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

the bar food was good for the children for dinner

they made sure we were able to eat in the bar with him and gave him extra sausage for breakfast

no bar open when i arrived

it s a group booking rooms should be near will not be staying again and no late check out even when we called

laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

meals excellent quality very comfortable breakfast top notch again excellent quality food and well prepared and

parking

breakfast was good with plenty of choices. staff were friendly and helpful

we managed to negotiate for a late check out easily

wifi not enough powered

i have asked for an early check in and they wouldn't tell me if that would be possible

room service was on 2 per tray

good bar food and friendly staff

no room service turnaround on second night

laundry service limited availability on weekends is a problem as well as limited restaurant

the laundry collection van driver was rude.

excellent service at reception, in the bar area, and in the restaurant

excellent customer sevice delivery via the staff - staff prepared to go the extra mile - room service second to

parking was a bit of a trek with suitcases from the overflow parking (there was a wedding),

the hotel offers laundry service, but we were told no service after we arrived, sending an email to management

when i asked about launderette or laundry service, i was told we would need to find one nearby

the pool as fab for small kids with lots of pool noodles etc to play with

, room, pool , restaurant and the food was great

lovely hotel with friendly staff. room clean. bar was very nice.

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

stated a restaurant and room service there were none

the warm reception was also matched with the comfort and class of the room, bar and dining facility

us and made us feel really welcome , she asked if we would like a drink (hot or cold ) in the bar area after

it s cozy the bar area is well decorated and the ambiance is great

grounds, suitable accommodation for kids

very comfortable room in the mansion excellent breakfast good gym ev charging

n/a maybe later check out would allow a bit longer morning stay at the spa facility

it's not near to anything, no phone signal but the wifi connection is good enough.

and friendly staff clean rooms good breakfast lots to do for the kids free water fill ups for your bottles well

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

room service food was prompt and very good

were able to have a nice, quiet chat with friends in the bar area having just tried a very noisy cafe nearby

we thought our stay was good value for money as the hotel has a pool and spa area

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

i was racking my brains, then some garlic bread was missed off my room service order

member of the bar staff wasn t very welcoming, we didn t want to sit across from each other with a table in

small gym facilities, unable to drink on outside terrace

nice clean laundry and towels

the wifi was not good at all, very difficult to connect and most of the time not available.

warm friendy staff. bar prices resonable and a huge english breakfast

wifi requires a convoluted log-in where you have to fill in lots of boxes and share personal

wifi isn't great, but sufficient for surfing/emails.

the free wifi and their pet rates were way beyond those offered at any other hotel or chain

lovely staff, we had a quiet new year s eve in the bar and they looked after us really well.

big bar area and car park

could do with a larger area with sofas for bar area / socialising / meeting up etc

friendly staff and close to train station, good parking and close to all bars restaurants and shops

up at 7am as laundry was being delivered outside our room

told room service on until 11pm, went to order food at 9

staff are super friendly, really cater to kids and look after you

kids running up and down the corridors slamming doors

good wifi comfy rooms

though we were staying there and stopped our guests booking own room as it was late so said no to room service

could only get wifi on 1 device

no food on weekends apart from sandwiches at the moment, for room service.

the room service and breakfast was great

i couldn't get the wifi working

no laundry service during my stay as it was suspended due to covid-19.

well run hotel with clean rooms, excellent breakfast and great customer service

parking bays next to the hotel entrance and plenty of them (i have ms and struggle with my

bar was comfortable and again very good service

full english breakfast was excellent, we all including the kids enjoyed the leisure pool and sauna( no steam

no laundry room

extremely fast wifi & convenient car park

bar staff and manager very friendly and approachable

no biscuits in rooms, lol kids!

spa resorts was nice

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

all staff including 'new boy' behind the bar all very pleasant.

room service meal not piping hot

the bar staff were very attentive and chatty and couldn't do enough to make our stay a good one

wish we checked in early to take advantage of pool, sauna and steam room as went in morning so relaxing

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

king henry the 8th hunting lodge, great food in the bar and lovely hot drinks beautiful

good wifi

gym

the wifi did not work but this may have been due to the building work going on

spacious, comfortable room with spa bath in large bathroom

think it was just for him as we were away for his birthday) the bath was amazing and we ordered room service

wifi is not very good in the bedroom

handy hotel parking

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

laundry delivery truck outside my room added to noise, but was quite brief

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

restricted timing for kids for swimming pool

charged a ridiculous amount for pet friendly room 45 but absolutely nothing given for this and that amount

free wifi included which seemed pretty tight dinner was disappointing we had to take two dishes back as

very busy staff need a boost,mistakes with room service order.

mix up with the type of room i booked which was a twin and when i called the evening before re early check in

our bed was comfy and the kids really enjoyed their stay.

access to gym and pool big selling point for us

good gym and pool, well maintained hotel (that is unusual) as most cut back on this

staff were very helpful, room service is amazing

the swimming pool good for kids he loved every minute

quite homely, staff were friendly helped me find my room okay, parking is ample, perfect for business trips or

room had kitchen facilities. mini-gym on site. staff very helpful.

small kitchen and bathroom

bar area was reasonably priced offering food and drinks

food was great both the bar meals and cooked breakfast were made

and sticky laundry labels on the bed sheets

ordered room service, service was excellent and food was delicious

entrance area was bright warm and welcoming, good looking bar area was busy on check in and made me want to have

bed was extremely comfortable and spacious

aspen bar has been refurbished, very comfortable area with the big fireplace in the middle

had some laundry done and it came back in a terrible state

pool not free and small. didn't get time to use anyway.

had room service which was prompt and courteous with good food great breakfast - good selection - good

would have been nice if there was a pool.

we used the gym facilities, which is connected to a large open terrace

cheap, good parking, my single bed was comfortable.

wifi didn't work and the tv didn't work properly and i though i was getting breakfast but i didn't

good parking facilities

friendly owner/staff and excellent wifi and tv in the room

free parking

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

i was hopeful it was laundry powder

great breakfast and friendly

close to town centre, free parking

family room was big enought for our stay with two kids and two dogs

you have a small kids with you and need a bottle of milk at night do not expect the night receptionist warm it

they were busy with the wedding and yet they accommodated my request for an early check in with only an hour

good to have free room service for breakfast under the current circumstances.

plenty of places to relax peaceful great friendly bar man special treat in the room for 70th

wifi was weak

food, and bar drinks prices a little high

the bar was literary locked

there's nothing we disliked. we can't comment on the breakfast or the bar as we didn't order it.

appear to have any bar or restaurant

were very friendly and attentive, ample free parking, safe and quiet area, good wifi, hot showers, very clean,

there is a nice modern bar and also a restaurant that serves a choice of asian dishes

no in-house or nearby laundry service.

the gym was

a good breakfast selection. an excellent room service meal, quick and still hot.

the food was fantastic from the restaurant (room service) it was nice that they have a restaurant, bar and a

excellent welcome at check by young man. room service staff very friendly.

late check out and late breakfast

power shower and the car parking

very clean throughout and private parking

parking for a long wheel based van was a bit of a challenge but the staff helped us find somewhere

wifi barely worked and because of lack of signal we couldn t use our hotspot very well either to

bar food very nice

bar and seating areas great, games, books and tv on offer

late check out was a welcome addition so that we could wander around reading

range of free sport activities to use and gym facility

not recommend the chinese next door , disgusting , after our late check out , had to buy imodium

then it was for my fiance's birthday and they done some little sweet things in the room, petals and card etc

spa facilities needed to be booked in advance (gym, sauna etc).

one for the guests to the rooms and the other to the kitchen and service areas

the bed was decorated with rose petals, there were complimentary chocolates and a birthday card for him - so

room was excellent love the bath in the bedroom the spa facilities was awesome the treatments we had was on a

bath towels - laundry was too busy, so hand towels had to do

the vegan room service options.

the food from room service was amazing

swimming pool, breakfast, great family room for kids

were lovely, centre of the town was perfect, and the spa and gym downstairs was up the a great

laundry service is too expensive

small rooms laundry availability

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

everything breakfast was brilliant already booked for august

wifi connection could be stronger, luckily could do some things remotely.

no minibar in room , no laundry service and reduce standard all round

hotel lost my wife s laundry, she is distraught

lack of mini bar in room no laundry services welcome

i was able to order room service after 10pm

amazingly quiet given it was first floor and all the reading festival kids were roaming the streets all night