wifi is not very good in the bedroom

very expensive for lack of facilities + catering room service only

and parking were superb, the hotel itself was beautifully decorated, clean and spacious, fantastic

great room at a good price, parking right out the front.

very nice location, scenic area with some good walks. would be good for kids or a dog.

very busy staff need a boost,mistakes with room service order.

one a nswered the phone for room service and we had to call front of house

arrival kids were given cookies and lolly ices from the front desk

daughter had the kids buffet for dinner, which was recommended by the staff, however when we visited there wasn

lovely clean hotel in a good location with free parking and friendly staff

and sticky laundry labels on the bed sheets

gives adults some privacy if needed and sves you having to go to bed at the same time as the kids

room was nice and modern, free wifi, parking outside the hotel

staff were very friendly on all areas of hotel, bar staff really family friendly

location, fantastic facilities and services lovely feeling about the place swimming pool and gym ideal and free

and friendly member of staff on reception, clean, fresh towels , free car parking, great

large family room, clean, easy check out process and good parking access.

towels didnt get changed and when we arrived on the first night at 6 the bar and restaurant was closed for

there is a nice modern bar and also a restaurant that serves a choice of asian dishes

appear to have any bar or restaurant

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

king henry the 8th hunting lodge, great food in the bar and lovely hot drinks beautiful

excellent room service dinner and great buffet breakfast

very accommodating the late night we arrived, ordered pizza and a drink as room

very clean room, lovely bathroom, comfortable bed. kids loved pool.

great rooms, comfortable beds, food showers and nice facilities such as the gym, bar & spa

the spa itself is comfortable, although 55mins full body rejuvenating massage feels a bit short to me

parking was a little tight (at least it got us practicing our parking skills!)

and the spa is fantastic

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

hotel, bar and restaurant really

comfortable and well appointed (superior) room. very convenient for golf courses and ascot races

close to ascot golf club

great food at the bar and a good breakfast, really enjoyed ourselves

also got our laundry done for a great price in one day

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

wifi was not working and there were no batteries in the remote for the tv

the menu in the restaurant and for bar meals was vey

room, the facilities in the bar and restaurant, breakfast, the

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

here before - good location, with clean rooms and good wifi

the pint at the bar was good and the walk around the 121acre grounds was really nice too

plenty of parking, room was clean, spacious and well equipped

liked the style of the buildings and there was a lovely bar area and the grounds were beautiful

basically it is room service, with all the

during the booking, however the hotel does not open restaurant for breakfast and they offer room service free

tired, no tea making facilities and no room service

in the warm and welcoming restaurant with the amazing menu but i was too tired but even then the room service

- wifi just didn't work at all - ended up using a 4g dongle.

on site fitness suite and free wifi

food was great both the bar meals and cooked breakfast were made

the room provides all the tools you could find in your kitchen

rooms come with a fridge, microwave and even a hob and gym facilities

the wifi was free and was more than adequate for finishing my work emails and some downtime on youtube

up at 7am as laundry was being delivered outside our room

late check out and friendly staff

told room service on until 11pm, went to order food at 9

could not excess the wifi

front of house staff in particular where excellent and are clearly used to having kids in the hotel as my 5 year

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

pool restricts children from using it apart from between 8am-9am/ 4-6pm which are right on kids meal times so

we enjoyed relaxing in the lounge area by the fireplace, it felt very cosy

plenty of parking

room service rather pricy.

no laundry room

expected, from the drinks and items provided, huge bed, very clean, huge tv, nice bathroom items, room service

spa really good and check in they were really helpful

enjoyed the facilities swimming pool steam and sauna rooms

the location the serenity spa staff are such a welcoming bunch of people and annie is by far their best masseuse

birthday and they even put a happy birthday message on the table with chocolates and rose petals on the bed

close to station and there's a lovely wine bar called veeno about a minute away

spacious, friendly staff, beautifully decorated, comfy beds, very clean, it was my partners

i noticed that the fireplace had bits of coal that had fallen onto the floor and had what looked like it had

we would have liked breakfast room service but it did not seem available on the menu

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

good parking, smart reception, great well fitted room with all amenities

breakfast was amazing

air around the pool is a little cold as you can swim outside from the jacuzzi so bring a dressing

no laundry service during my stay as it was suspended due to covid-19.

couldn t get great wifi with our room log in,

and large room, shower and bath combo, bar and restaurant if required, free parking, walking distance to food

free parking and excellent breakfast

you do have to pre-book use of the pool and 45 minute time slot but this is just if they are busy but the pool

laundry service is too expensive

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

small rooms laundry availability

location free wifi staff

just had toast and coffee for breakfast

bath towels - laundry was too busy, so hand towels had to do

nothing in the room that explains the wifi, room service, tv/radio etc

the vegan room service options.

our kids loved the pool

liked the swimming pool & although we didn't use it this time they do offer a really late check out

lack of mini bar in room no laundry services welcome

no minibar in room , no laundry service and reduce standard all round

hotel lost my wife s laundry, she is distraught

proximity to reading train station, allowed a early check in after travelling from canada

was large and spacious and had great room service and so clean and comfortable especially for the price

nice late check out- 12pm standard

it was christmas but the room service food options were limited to a selection of just one!

nice room, decent bed - the gym is outstanding

no room service due to covid 19

room service was good and i liked my room which was well located on a floor i had asked for

free parking

value for money, able to walk into city centre and free parking on site

onsite parking was brilliant as hotels closer to the centre didn't offer that

parking, easy check in, good location, close to centre and caversham bridge area, which is what i

room was cleaned daily tv, wifi,kettle

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

a menu of what is available via room service would be good to have in the rooms

unfortunately no spa and gym facilities

dangerous with the kids because everywhere open windows

really good room service given, had everything we needed for the few nights

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

been nice to have option of brekkie in future did notice they had kitchen and dining area and 5* health and

very clean throughout and private parking

bed was not so comfortable. wifi was slow on the top floor

very comfy bed. great parking a great stay.

late check out and late breakfast

a pool and spa would be a great finishing touch.

location near to wentworth for the golf and ascot for the races good atmosphere very good room with a good view

how accommodating they were with my pet. beautiful grounds. friendly staff.

location for local golf clubs

we enjoyed a bar meal with a view of the gardens

i was hopeful it was laundry powder

easy fast early check in

comfy beds and could have a smoking room

information in the rooms about hotel , like meal times and what you can order eg room service

two additional chairs with small table makes life easy with kids /misc use

food in the skyline bar was a bit of a let down

we ate dinner in the sky bar which was the cheaper of the 3 restaurants but still very expensive

pool, the breakfast, the location and the staff

room was lovely and big for a family, kids loved that they had there

everything, from the theming, all the little touches, the staff so nice, kids loved it

easy to get to. easy parking. lovely location.

the kids behind the bar are lovely but under stress so had to wait to be served

quiet location easy to find with really good safe parking

if anything parking but that s a push to find anything

the pizza we had in the bar/lounge in the evening was similar to what we d buy for the kids from tescos

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

we loved the boat hire, free golf, bikes, gym and pool

so friendly nothing to much trouble especially door staff on parking car and sorting limo into and back from

the grounds are stunning in spring and the spa facilities like sauna and steam room are all free to

the building was beautiful and the pool/spa was a real bonus.

the position of the hotel breakfast was good

didn t like the layout of the bar area

the complimentary flowers and champagne in the room and complimentary champagne at the bar were very much

comfortable, high quality, great staff, nice breakfast of pastries and cereals

breakfast and room quality were really exceptional - it was one of the best hotel breakfasts i've

had trolleys of laundry outside the window which ruined the view

and whole setting, a spa on a barge

the kitchen was well equipped and we cooked dinner and breakfast there were several sitting areas where we had

the spa and comfortable beds, plus hotel decor

didn t have a gym

no food on weekends apart from sandwiches at the moment, for room service.

i couldn't get the wifi working

close to zero phone signal meaning no 5g internet (there is free wifi which requires personal credentials)

though we were staying there and stopped our guests booking own room as it was late so said no to room service

great room service

the laundry was not returned, bad service.

the spa, fitness, pool - is not in the main building.

breakfast

the steam room was under renovation. so we didn't really use the spa as it was just a pool.

somewhat similar has happened at the piano bar one evening when a person walked in

the laundry is piled up in the hallway

laundry looked clean but not the appliances

flexible with check in and check out, and helped us along the way, including with booking the spa service

an amazing riverview and excellent breakfast.

good breakfast choices, gluten free bread and granola

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

the spa bath was amazing.

reception staff and bar staff are always happy, polite and attentive, all the times we have stayed

room service was excellent and restaurant food was delicious

breakfast was nice, had room service due to covid but it came bang on 8am

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

funny: asked bar staff for luke warm milk for my 5 years old and gave me hot hot hot milk

hotel staff were great, allowing us early check in

requested an early check in as we had a funeral to attend and were allocated two rooms one single and one double

night due to this and the room window was by the road, which although not busy had a very noisy laundry delivery

awoken at 4am by a laundry

one young man barged through the front door coming towards me of the hotel carrying laundry as i was walking

a laundry room would be good for overseas travellers

i arrived the top of the stair well was partially blocked with a hoover a fan and dirty laundry, they were there

view of car park and laundry bags but not the river as advertised

laundry left on the floor in the hall

laundry piled up around bedroom in corridors

room was large and comfortable but we were right by where the maids prepared the laundry and stored all their

laundry left in corridors and didn't appreciate then another fee for use of hotel car park

kids menu would have been nice

no room service was available

breakfast was excellent

rooms were a little out dated but more than acceptable and comfortable, parking wasn't good but we were in a

very friendly and helpful, breakfast was excellent too

it had a lovely swimming pool and a nice gym

got a free early check in which was nice

wifi was none existent in the bedroom and temperamental elsewhere (i stayed ground floor, first few

spa was wonderful

the expensive bar prices

there were piles of dirty laundry in the stairwell too

room was near the laundry. so could hear the machines. bathroom was a bit shabby.

even though the bar area was undergoing refurbishment, there was no inconvenience or

room service was quick

great restaurant on-site and room service available

air con food / restaurant loses very early, including room service windows didn t stay open in room

we were unable to use the pool as it was booked up

facilities in terms of bars, restaurants and gym are all excellent

lovely swimming pool, friendly staff

breakfast was also great

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

d say the spa area was small with only a hot tub outside and a sauna

couldn't get room service for a full english breakfast.

clean and comfortable room. excellent bar person

the only real issue with the stay was that the pool - spa was not available due to renovations.