staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

wifi a bit slow

tea while waiting, dining room was lovely and bright and a great view of the garden, small bar area was nice

really lovely property and very clean, good parking and beautiful surroundings.

parking very easy

had some laundry done and it came back in a terrible state

the spa access is quite expensive per person but the spa itself is very good

easy to find, p,entry of parking, and in a quiet location

plenty of car parking

better wifi as some dead areas even in hotel

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

room was above the laundry

laundry delivery truck outside my room added to noise, but was quite brief

room service food needs better food taste

the newly refurbished bar downstairs is cosy and elegant at the same time - loved the ambiance.

during our stay, the room service attendant who brought drinks to our room had a strong unpleasant odor, which

great for families with young kids

all was perfect, we have picnic for breakfast and it was amazing!

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

excellent location and excellent breakfast, helpful staff

especially kids coming down with their pyjamas

barges room had food all over the floor kids throwing it and it hadn’t been cleaned up - and they ran out of

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

breakfast, lovely staff, ev charger was a bonus, good mattress, great shower, nice toiletries, bar area lovely

scored extra points with my wife and will return with the kids

convenient, parking. gym is adequate.

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

we always pick the ancells suite(spa bath) as it is my husbands favourite

the breakfast was awesome and my friend, who is gluten intolerant, was given all the info about her

visited before and this time the wifi was actually working

large car park, free wifi

nice clean laundry and towels

wifi requires a convoluted log-in where you have to fill in lots of boxes and share personal

breakfast was cooked to order, so always hot

wifi isn't great, but sufficient for surfing/emails.

no real ale in the bar but hey it s down south so.....

there is lots to do at the hotel and spa - i wish i'd stayed longer

very peaceful. beautiful grounds. spa was lovely good therapists.

no tea / coffee making facility in the room. no mixed spa area - men and women kept separate.

for health spa food was very good, wine was available if you wanted it. treatments were good

on arrival offered a bike rack in the high street and then an unsecured space in the laundry room

with no view, very low ceiling, noisey location above service area, health and safety issue laundry stored in

the room was lovely but was a shame that the laundry bags were just outside the door

have stayed here multiple times - sadly we were placed in the annexe in the carpark - we had no wifi - the shower

the restaurant, for both for dinner and breakfast, cut no corners

lovely home made food and homely bar to relax after work

some nice cask ales on the bar and lovely beer garden outside

friendly staff, especially at the bar and restaurant

on a busy night in the bar or garden it would be quite noisy

parking was ample and right next to the pub

the staff at the bar and kitchen were extremely polite ,the vegetable sandwiches which i requested ,though not

nosy - there was a 'christening' which went on very late, lots of fighting, shouting, swearing, kids running

the pizza we had in the bar/lounge in the evening was similar to what we’d buy for the kids from tescos

if you have a pet, you can ware them out just walking around the extensive grounds

quiet location easy to find with really good safe parking

i couldn't get the wifi working

staff where excellent especially the guys working the bar over the darts friendly and helpful

the spa and pool, the view of the lake, the food, the room service, the smiles of the staff.

room service came knocking on my door wanting to clean the room well before checkout time

the room service and breakfast was great

comfortable, welcoming, ideal location, lovely breakfast and free parking. very good value.

could do with a larger area with sofas for bar area / socialising / meeting up etc

plenty of parking

pet charge says 10 per dog

comfy bed room service at 4am a binus

miffed to have to give my contact details to sky in order to access the wifi, as i have avoided that company my

car parking was good with sufficient spaces even though there were non residents at the

team generous size room and very clean freshly cooked breakfast value for money evening meal good parking

the only thing that was a negative was that the bar staff evicted us when we were trying to relax and catch up

clean good parking friendly staff

no laundry facilities

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

there was mountains of dirty laundry outside our room window

swimming pool and breakfast was great.

clean, central location, enough parking lots

we did check in we went to our room only to find the hallway filled with plates, trays and dirty laundry and

room which was 500 for two nights was opposite the laundry storage cupboard

30am by what i m assuming was laundry trolleys constantly going past our window as we were based on the ground

we enjoyed every moment especially the spa facilities

the spa treatments were excellent and the kids enjoyed the

food room size laundry

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

used the spa and had an amazing

kids get free cookies and milk on arrival, an activity pack and there is a kids play

breakfast - queue at the 0930 sitting

the dinner we had at the bar was delightful and was really good quality (the main restaurant was fully booked

small gripe - kids around the pool, but nothing that shouldn’t be expected from a weekend stay at family

golf course next door

ample parking

everything spa and food

ambiance of being able to wander around in a bath robe and flip-flops (provided) including for breakfast

the spa and gym was perfect on friday evening and a lot busier on saturday (to be expected)

always a relaxing stay as the spa facilities are brilliant.

swimming pool is olympic size and loved the improvements

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

we used the bar, the pool and spa and room service and all were absolutely faultless

the spa was particularly good. shout outs to katie, ti, abi and joseph

not enough disabled parking close to the entrance only 2 spaces

professional competent staff. clean smart hotel. parking.

wifi was a major issue

no playground for kids

food absolutely outstanding we had the roast beef of sirloin and so much choice at breakfast time

everything, very lovely place to be with kids

at all - if i was pushed it was an outdoor walk to the pool/gym block only because it was raining that day

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

we wake up every morning with the cleaning lady knocking the door asking for a room service

wifi was very weak in the block we were in we expected to be staying in the house as per website

here before - good location, with clean rooms and good wifi

pretty good wifi

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

the wifi reception was not good at all. it was on and off and fairly inconsistent.

the long bar they did not have magnums of whispering angel, which we were drinking in the

i tend to ask for rooms near the back especially if staying at weekends as bar is open late and could ne noisy

laundry left outside my room for 24 hrs

staff really pleasant, breakfast & bar food excellent

the gym is rather complete for a small hotel like that

staff very polite and pleasant .meal in the bar was delicious. barman very friendly and chatty.

above the shower over bath fixed price for breakfast- we can eat out at a local restaurant for lunch or dinner

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

no hot food for room service

room service; reception

on how good the room service food was we were expecting breakfast to be the same, but it was a little disappointing

on the way to our room after check in, there were still dirty laundry, bedding, towels lying all down the

all over the floor, definitely not me as last time i had long hair i was 14, note also to hotels laundry services

friendly staff great spa lovely room would stay again

spa, gym and sports facilities

had a swimming pool, floats in the kids swimming pool.

the laundry collection van driver was rude.

laundry service limited availability on weekends is a problem as well as limited restaurant

was disappointed none of the fireplaces were lit especially on a cold snowy evening

excellent service at reception, in the bar area, and in the restaurant

parking very friendly staff in every department they can never do enough for you

laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

paying 5 extra for food to be delivered as room service seems unnecessary and not my experience of other

great location, free parking at the property as well

wifi was slow - i was using for business and 4 to 5 mbps was not adequate

room service food was rubbish and i complained.the soup was inedible.

would like a small bar of soap for when i was in the bath

the dining room and bar was very pleasant and had a nice atmosphere

my refurbished room on the third floor was very comfortable, as was the dining and bar area

you had registered a card at check in and even if you had you couldnt get it at the bar but room service only

taking underage kids is not recommended

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

excellent room service dinner and great buffet breakfast

very accommodating the late night we arrived, ordered pizza and a drink as room

the bar team are brilliant too, you feel welcome and looked after

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

room service knocking at my door when i was sleeping after booking to leave hotel at 2 pm .

i had a nice relaxed stay.. had a few nights and was nice to have the gym

kids loved the breakfast