was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

wifi could be better.

we always pick the ancells suite(spa bath) as it is my husbands favourite

need new chairs in breakfast conservatory very rickity

spotlessly clean, comfy beds and very good breakfast

if anything parking but that s a push to find anything

could have had the fireplaces working as it felt cold

our drink order wasn't taken, we had to find somebody in the kitchen

quiet location easy to find with really good safe parking

receptionist and kitchen staffs were very sweet and helpful

great for families with young kids

breakfast is delicious and has variety of different options to choose from

kids love playing in the swimming pool and game room

kids club could be bigger.

the resort was luxurious and was lovely that they offered a kids tailoring

room is very comfortable, the bathroom is large enough, the wifi is fast, the food in the restaurant is delicious

good parking,good wifi,decent food at reasonable cost.

the staff were welcoming. the room was comfortable. the menu in the bar was good.

room with free wifi, close to a railway station

on a busy night in the bar or garden it would be quite noisy

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

i asked, i never got a laundry bag

plenty of car parking space (free of charge)

good strong wifi signal.

room service was great

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

i was racking my brains, then some garlic bread was missed off my room service order

lots of free parking, with lots of available spaces when we arrived at 5

gym is too small - would be good if they had a proper fitness studio.

nice clean laundry and towels

the wifi was not good at all, very difficult to connect and most of the time not available.

to be able to have breakfast again in such a beautiful dining room with exceptional staff also the selection

lunch availability no dinner availability no room service very little breakfast choice other than fried food

excellent value, staff very helpful, nice rooms, and great breakfast.

on arrival offered a bike rack in the high street and then an unsecured space in the laundry room

the room was lovely but was a shame that the laundry bags were just outside the door

with no view, very low ceiling, noisey location above service area, health and safety issue laundry stored in

breakfast was excellent and the staff pleasant and helpful

the mattresses on kids bunkbed were really uncomfortable

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

the bar food was good for the children for dinner

lovely setting, decent sized comfy bed. good room service. very friendly professional staff.

food not available on monday and not providing room service

lovely breakfast

easy to find, easy check in. parking, wifi, kettle, comfortable beds, clean rooms

a little run down. beds very old and light. need replacement. wifi rather unreliable.

easy check-in, free parking in public car park if you

good parking

the bar should be a pub and pub prices and menu

lakeside views, good wifi, warm and spacious room

no room service

i couldn't get the wifi working

check in/out was straightforward and the hotel also has an on-site restaurant and bar which i did not use so

the spa and pool, the view of the lake, the food, the room service, the smiles of the staff.

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

the staff were excellent, superb breakfast, great bar area, and the rooms are lovely

instead they upgraded my room to a massive four poster bed with a larger en-suite bath with spa jets

setting, full of character four poster bed was fabulous and spa bath was a real treat

about the bar closing time, informed by reception on arrival that bar is open all hours only to be told

the kids were allowed all the time which was a huge plus for our 4 year old

it was lovely to have a spa and gym to unwind

room service was excellent too

the additional bonus of being upgraded to one of the garden suites which was very comfortable and spacious

brilliant in and out door pool

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

there was mountains of dirty laundry outside our room window

no laundry facilities

wifi was slow but we did find parts of the hotel where we could pick it up fast, so wasn't a

was lovely having a refreshing swim after a long drive the lady at the bar was a scream, so funny and

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

laundry delivery truck outside my room added to noise, but was quite brief

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

ordered some room service and the food was delicious

beds were comfortable and the gym, pool, sauna and steam room were very good

nice swimming pool

kids are only allowed in the pool until 11am, and the bar is a little expensive.

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

gym

the bar menu food and breakfast were excellent

was a good breakfast

had some laundry done and it came back in a terrible state

room service selection needs widening and include healthier options

lower rate for spa facilities

good parking area and free wifi

had room service which was prompt and courteous with good food great breakfast - good selection - good

bed was v comfy. gym was well equipped but spa was a but tired.

the kids loved the pool and my the gym was also used by us

i would also say that 35-40 is far in excess of a reasonable amount for a pet in room stay

ordered room service which arrived promptly

nothing really. parking was very full, but not their fault!

on the way to our room after check in, there were still dirty laundry, bedding, towels lying all down the

all over the floor, definitely not me as last time i had long hair i was 14, note also to hotels laundry services

had a swimming pool, floats in the kids swimming pool.

swimming pool and changing areas were very cold needs to be heated while getting changed

use of the pool , friendliness of the staff and that we could take our dog

and sticky laundry labels on the bed sheets

spa bath 5* the pool lovely

room was nice and modern, free wifi, parking outside the hotel

nice pool and gym area as well

bed was extremely comfortable and spacious

second night our son and daughter-in-law had room service which they said was good

very old could have phone chargers and a phone tbat worked also room service later hours

the child's put up bed being broken and then when the frame was taken my kids were expected to

very expensive for lack of facilities + catering room service only

free upgrade. spa bath, room was stunning and well equipped

appear to have any bar or restaurant

breakfast, cosy historic building with traditional furniture, pictures and ornaments, adequate parking, feeling

whilst a small additional fee was applicable for parking, there was plenty of spaces, each space having plenty

enjoyed the stay staff were accommodating and friendly and there was a lot of parking

no room service was available but help was given to us for ordering a take away

laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

plenty of parking with shops nearby open late

guests very noisy in the night / kids running up and down the corridor and shouting

had to sit by the window to get a good wifi signal

bed was very comfortable and the breakfast selection was wonderful

friendly, clean, good location and easy parking and free wifi one login per guest

location, room size, friendly staff, free parking.

room service food was piping hot and my dietary requirements were met in full

room service was excellent. very friendly helpful staff.

only able to use one laptop /ipad. two people only one could use wifi

laundry service limited availability on weekends is a problem as well as limited restaurant

the laundry collection van driver was rude.

there was a good selection of breakfast items

excellent service at reception, in the bar area, and in the restaurant

kids loved the milk & cookies at night

laundry left outside my room for 24 hrs

the hotel could have incorporated a spa on site, as they already had a gym

good,very nice building and breakfast, i don't know why in booking

was fine except getting through to room service took ages and i had to go down myself to place an order

you can swap room service for a glass of

taking underage kids is not recommended

here many times, so close to everything, free parking, 2 minute walk to main shopping area and many restaurants

wifi not enough powered

free wifi

you had registered a card at check in and even if you had you couldnt get it at the bar but room service only

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

food room size laundry

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

which makes it easy for me and my kids to find our things , has a very large heated swimming pool which makes

free stay for kids

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

little place tucked away in ascot, right next to a nice golf course

clean modern with plenty of parking

unfortunately i couldn t access the wifi , as i don t carry around my facebook password, i don t do

excellent, lovely room and good breakfast. would book again.

was told by staff they would let me know about dessert of the day via room service & didn't.

very friendley staff, reception girls nice communication with kids, my son get a little present bag from staff

parking at the front of the hotel

food was good, but the menu slightly limited for kids.

the hotel staff were very thoughtful as they decorated our room with the rose petals, happy anniversary

reed with reception

room service lots of choice from menu

very clean room, lovely bathroom, comfortable bed. kids loved pool.

loud kids screaming in reception and jumping over furniture, they were told to stop by staff and

poor wifi. a bit out of town.

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

the spa and pool were amazing

16 tray charge for room service

bar area nice

up at 7am as laundry was being delivered outside our room

could not excess the wifi

clean, spacious, modern good air con spa pool very nice

gym area is tiny, there was no one at the health club reception, there were five people waiting and

did not answer to room service

the hotel offers laundry service, but we were told no service after we arrived, sending an email to management

when i asked about launderette or laundry service, i was told we would need to find one nearby

our son said room was boaring. more look like grown ups not for kids

wifi wasn t always working and curtain didn t close properly.

spa lockers broken and gym/spa facilities generally a bit small and shabby

no laundry service during my stay as it was suspended due to covid-19.

family friendly hotel, kids even received an activity pack on arrival

good to see so many ev charging stations

wifi in room was not sufficient to stream well

breakfast was inclusive for my booking and the kids and i loved it

no laundry room

bar staff and manager very friendly and approachable

was perfect - a huge range, with healthy favourites and delicious treats and lot of options for kids

ordered room for 2 adults and 2 kids - 1 big bed and 2 small in the room was only 1 small bed

lovely ambience in the bar area and breakfast was great

there is lots to do at the hotel and spa - i wish i'd stayed longer

for health spa food was very good, wine was available if you wanted it. treatments were good

very peaceful. beautiful grounds. spa was lovely good therapists.

no tea / coffee making facility in the room. no mixed spa area - men and women kept separate.