no fridge or laundry facilities

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

room reeked of smoke and was non smoking room

not the best wifi

the room location was near boiler room a lot of noise and no wifi all weekend

i have to give a special shout-out to john the shuttle driver

clean and nice bar restaurant area. rooms were nice and bed was comfortable

the front desk people did not explain clearly about getting the shuttle to the airport.

i used the pool, gym, and outdoor patio area

we meet, we believe he was the pool custodian

location, free breakfast and parking and laundry facility

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

staff all very friendly and helpful, room clean and plenty of parking, breakfast was ok

location and the free, hot breakfast.

dirty stained room, loud all through the night, lots of loitering in the parking lot etc

customer service was kind. the breakfast worker was polite, pleasant and helpful.

not care for all the people hanging out in the parking lot

the 24-hour gym was a nice added bonus

no onsight laundry like many other places have

pool

my kids enjoyed the pool and we all had a great time

the pool seemed a bit cloudy/dirty, but it didn’t stop my kids from swimming and having fun.

t,v,, fridge, gym, clean common areas, courteous drivers

no issues other than maybe having change for laundry room

it was very loud and the fact that someone tried breaking into my room pool apparently had a key card

the view is good and parking is good

parking was free, mc donalds, wendy's, burger king very close, and it was about 25min drive from

the fact you could buy beer in the lobby, looked condemned, weird smells, loud music in the parking lot, did

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

comfortable room good food in the morning the lady that ran the kitchen was very helpful

positive attitude and helped with early breakfast

all of the facilities that were usually available were closed and no one was allowed to use the gym or the

the gym was lacking in equipment and variety.

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

better access to laundry services.

was disappointed because i didn't have access to laundry services

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

close to airport, shuttle service was great

that kids was all over the place and pool with no adult.

that kids was all over the place and pool with no adult.

now i have to wait which is throwing me in a little bit of a gym

access to a guest laundry room

i liked the large rooms, comfy beds, excellent service and top gym.

that you have to pay extra 50 to use the pool.

enjoyed our stay, the pool was nice (but small) and the restaurant had good food for decent prices

location is 5 minutes from the airport, efficient shuttle system

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

, pool closed at 9pm

the pool area was closed.

for shuttle to airport to pick up son and was told to wait 10 minutes

my daughter loved the pool. i loved the fact it s connected to my favorite restaurant

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

front desk and other staff were highly considerate. also, it was pet friendly.

many kids running through the hallways from parents booking hotel swimming parties for their

elevator was confusing/card didn't always work for floor room service every other day

no laundry facility on site

rooms big and comfortable and the shuttle bus was a great added bonus at 5am

located in midway hotel complex, safe, clean, good breakfast, minute to costco, walmart etc.

was loud, kids screaming and running around, got a 530 am wake up call i didn't order, and wifi didn't work

close and convenient to airport and shuttle took us right to departures.

they charge for everything parking food laundry

room by the laundry was not

the pool was open and had schedule times

lkied the gym, the pool and access to a sports bar

my two small kids asked the wife and i what that smell was

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

wish pool was warmer !

friendly staff, clean hotel, warm environment, great heat for the pool area, and awesome breakfast food

the pool wasn t heated this time like it usually is which is what keeps me coming back

no laundry

awesome hot breakfast

noisey guest , no room service

free shuttle and extremely nice staff

location, convenient shuttle from and to the airport, clean rooms and hearty breakfast

some rowdy kids that were running around middle of the night around 2am.

the pool was gross

plus the proximity to midway airport was great as was the shuttle which ran every 20 minutes

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared

loved the hotel decor, lobby, staff, pool

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

everything and it was pet friendly

traveling with our family pet, was on the 3rd floor.

practices in place courteous hotel staff pet friendly comfy furnishings & bedroom fan a plus

staff/costumer service/clean/breakfast was good also

i booked this room i was informed that i would have free wifi, which turned out to be a lie

great staff good parking and clean

the parking wasn't great had drive around until someone left to get a park.

the kitchen with a fridge so that i could keep my soft drinks cold

everything was great i just wish the breakfast was back.

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think

weak and bad breakfast. no laundry

upon getting there no elevator was working and the vending machine took my money laundry facility was down and

received a room on the ground floor with parking outside my window and next door to the laundry which was in

nice big clean rooms. fantastic staff. extremely helpful. laundry machines an added bonus.

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

my only disappointment was that the washer in laundry area was out of order

vagrants sleeping on the laundry room floor

berter breakfast choices.

didn't eat their breakfast

laundry services were not available for regular clothes but they did gym clothes complimentary

i don t eat breakfast

notice of pet fee at time of check in would have been good. our dog did enjoy her stay, too.

they did not charge additional fees for my pet

booked a pet-friendly room through booking

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

and our room was across the hall from the laundry service area

i liked the breakfast and the gym

pool/hot tub area had issues with kids being in past the adult only time however security did come eventually

breakfast was great! everything was great!

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

too expensive for the value no guest laundry

the property was very clean/ kept up. easy parking.

comfortable bed, excellent wifi

the parking was to the back of the building and the doors were on the side and front, carrying things

very clean rooms. also breakfast was good

breakfast was nice and simple

early check in. room was clean and smelled fresh.

because of covid the breakfast was dry cereal and fruit. no room service because of covid

pool was super warm, i actually went in and swam around before going into the hot tub

was a convention going on, when we came back there was no parking - a food truck and semi had taken available

at breakfast he staff serving was not friendly at all

it was excellent but the breakfast stood out.

chlorine level in the pool was so strong

location, swimming pool, cleanliness.

no whirlpool and the dryer didn t work in the laundry room

was woke up to some man yelling in the laundry room

but the laundry room make noise from 12:12am till 6:15am

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

because you have to pay for everything and there are plenty of hotels offering free breakfast and wifi

pool was too cold , no breakfast included

wish the pool was open. pantry could have a few more sandwich options.

we would have been notified that the pool was closed

no indoor pool

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

gym was run down.

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

the pool place

pool and hot tub were a hit for both the adults and kids

kids were in the pool area up until it closed

booking site says there is a airport shuttle but the hotel cant provide service beyond 5miles

to reviewers who complain breakfast wasn't included - it's in the description

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

are very comfortable, rooms are clean, staff is very friendly, pool is warm and relaxing

microwave in the room and breakfast is not included in room price but was given a great deal by the host at the

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

the water in the pool

kids running up and down the hall

parking lot is small

clean, spacious and laundry facility

dirty, there was some chocolate/poop on the wall in the bathroom and boogers on the wall in the kitchenette area

breakfast was outstanding and pool was clean and not crowded

kitchen fridge not cold and light not working

kids indicated the pool was ok

room smell weird like old furniture or dirty laundry

breakfast

they should serve hot breakfast to all guests

location, clean and updated room and breakfast.no

i like the location and parking

the breakfast could have been better

the pool and exercise room were and added treat for me to spend time with my granddaughter

more breakfast variety.

staff was nice and friendly. breakfast was nice for the price.

pool

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

staff at night the woman that worked in the kitchen was touch my kids plate and food and it’s a nasty glove

this was my second time here, i love the free parking, breakfast, fitness center, and pool areas

if i had to pick, maybe parking

can't help this, but there were a lot of little kids in the pool

nothing they were remodeling so the pool and the laundry room was not available but

room was nice and clean,and the linens was clean. breakfast was good.

gym could have a machine

enjoyed the breakfast very much due to the selection of items to eat

the pool and breakfast

there are so many hotels that are close together in that area that i turned off in the wrong parking lot more

breakfast and fitness room

the swimming pool was closed

pool wasn't available but we really hadn't planned to swim during the stay.

breakfast was amazing

behind the reception desk was laundry room having door towards reception desk

the laundry facilities were just behind the front desk dirty towels in the machines, guests don

laundry, people

and hit the road home told the kids to put everything we took in the room i m the laundry

i also was able to do laundry before leaving, that was great

dumpsters were overflowing and there was trash blown all over parking lot

forget about breakfast because you can t to find nothing.

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

a little early check in

staff is nice, the breakfast is simple but good

it s location and having laundry room and everything i needed on the same floor

was kind of bummed that the pool was closed. my kids would have loved that.

kids are running from room2room slamming doors all night

modernise d hotel, room service

they have an out of service pool.