no onsight laundry like many other places have

not enough towels at the pool

i ordered room service it was late and wrong they messed up my order and then didn't answer to fix

wifi & lots of towels

the guest was very loud kids running in the hallway could not rest.

i wish it had a pool

shuttle service from midway

all of the facilities that were usually available were closed and no one was allowed to use the gym or the

my kids love the swimming pool and how easy it was to access the swimming pool 10 out of

kitchen, it was wonderful

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

was disappointed because i didn't have access to laundry services

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

24 hour airport shuttle

nice breakfast options

breakfast was ample ,the pool hours great (indoor heated pool),the bed very comfy

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

free shuttle to the airport

access to a guest laundry room

i liked the large rooms, comfy beds, excellent service and top gym.

having the sports bar on the premises was convenient.

location was good, close to the airport. i had room service and it arrived in time and relict.

the pool was closed due to covid restrictions.

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the shuttle to the airport ran like clockwork

pool was out of order during my visit

pool was small and cloudy, away from most attractions

was close to the midway airport, had a shuttle that would get me there in time for my (very early) flight

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

we didn't use it, but there was also a pool and a mini put-put area with 4 holes

kids liked the space also

it was really clean, and pet friendly.

no laundry facility on site

the room was nice location was great. breakfast was good, i enjoyed my stay.

an inconvenience to charge for parking and pet fees are ridiculous

emotional pet isn t allowed but i talked with the frontdesk and she told me to call before stay and give

had to switch room at midnight due to the people and kids screaming and banging around

they charge for everything parking food laundry

room by the laundry was not

staff was very friendly and extremely helpful with the getting the airport shuttle.

the pool needs to be open later

good wifi and nice room

no laundry

people having sex in their car in front of our kids

good room service, complementary airport shuttle, and complementary breakfast

covid 19 shut down, no room service, no dining breakfast ud83dude12 no discount ud83dude22

i also enjoyed the continental breakfast as well

location and shuttle to the airport

pool was freezing

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

the pool was also at capacity or beyond all weekend

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

no fridge or laundry facilities

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

not the best wifi

wifi in rooms is horrible

i paid for a smoking room and there was no ashtray we had to go buy one

pay for room service, just buy your own food, it was way too expensive to be that

know how to talk to people the the talk black men was ver disrespectful and i will never bring my kids or my

it was nice the kids enjoyed themselves

lot of unsupervised kids all over an strong smell of pot all around the hotel.

closed gym closed no breakfast all those things should be stated on the site page that was disappointing

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

pool water could have been checked and mopped more regularly with frequency of use along with

breakfast was good, loved the location

the pool was sooooo warm and amazing

location, free breakfast and parking and laundry facility

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

we were also across the hall from the laundry room

wifi signal needs to be stronger

there were people in parking lot smoking marijuana

the 24-hour gym was a nice added bonus

staff, comfortable bed, breakfast

love the clean rooms and areas. pool was perfect. great breakfast. friendly staff

friendly help, free parking, price, easy to make reser

no issues other than maybe having change for laundry room

room service ate my food while i was out

parking was free, mc donalds, wendy's, burger king very close, and it was about 25min drive from

lot of prostitution in and around the building as security had to breakup a group outside in the parking lot

the fact you could buy beer in the lobby, looked condemned, weird smells, loud music in the parking lot, did

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

kids were in the pool area up until it closed

clean,,safe, the staff, the pool, and the room were all a 10

whether it s breakfast or a drink at the bar in the evening, they are fantastic

kids were in the pool area up until it closed

pool and hot tub were a hit for both the adults and kids

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

breakfast and the overall atmosphere

updated, very clean, friendly staff, good breakfast.

the pool is way too small and there is no hot tub!

clean, spacious and laundry facility

things like the pool being busy, but i was disappointed with the number of unsupervised kids in the pool area

did their best to provide early check in

no breakfast, no gym , no pool

pool great

night the pool was closed so my kids couldn’t swim but it was back open sunday morning and the kids got to

i loved the salt water pool.

my kids were definitely disappointed in that

comfy bed and pillows. restaurant and bar onsite.

was nothing i didnt like only that there was somepepole that were loud and hanging out in the parking lot but

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no laundry!

no proximal laundry cleaning station

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

parking is free, the staff is really amazing, there is a great cafe in the hotel with some great

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

the fitness center and free laundry usage was super handy

the gym was alright and they had a laundry room you could use for free

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the staff were amazing and helpful. they also allowed me late check out.

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

flowers out front, parking, bananas and cereal, king bed

free continental breakfast was a real plus

pool, people

clean, clean pool

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

was clean, comfortable, and close to all sorts of food, shopping, and right across from a huge gym

but totally unexpected was the kitchen

not enough handicap parking

liked that it was pet friendly and the room was a suite with a small kitchen.

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

parking was also abundant and easy

room service during our stay despite several requests

location and room set up; pet friendly

location, swimming pool, laundry, and gym facilities

guest laundry is free and fitness center has everything you need

in one,pool, fitness, laundry, breakfast, staff, uv

the staff room pool laundry everything

was no room service and the deposit was too much they don t clean the room reasoning the covid-19 wich

really appreciated the free use of washers and dryers for laundry

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

breakfast was appalling and lack of room service as well

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

terrible service; staff is unhelpful; gym substandard.

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

room service

nice gym, good breakfast, nice pool (i did not use it but seems nice)

was kind of disappointed with the room service

used laundry slip in closet

nice area to do laundry with tv and vending machines

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

location is great. clean and comfortable. laundry facilities.

did not eat breakfast

i couldn t order laundry . probably not in time.

gave me a corner room and wifi upgrade when i told them the friends that i had thought were coming to the

the kids loved the hotel and loved their time in chicago

better food choices for kids.

better food choices for kids.

just didn t like how people was outside partying and drinking in the parking lot those are big red

the room serves, the breakfast

the parking wasn't great had drive around until someone left to get a park.

breakfast was suppose to be included according to making the reservation. none!

when we were trying to sleep people were hanging in the parking lot loud

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

my only disappointment was that the washer in laundry area was out of order

vagrants sleeping on the laundry room floor

continental breakfast

it was during covid the breakfast was suspended so i would of like a coffee pot in my room

there was an on site laundry which was very useful

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there is laundry, which is key when on a road trip

room service was not up to the mark

it is impossible talk with room service

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

parking can be questionable, but we had no problem in their private lot.

is located in a great area, just steps from other restaurants, shops and bars

wifi did not work on the 4th floor

greatest location, and great bar for drinks off the lobby.

the second hiccup was when i had to do laundry

laundry facility is outdated

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

i went down and asked for more, they told me they were doing laundry

no change available for use of laundry machines.