property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

pool was out of order during my visit

i called to do an early check in at 11am

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

assumed our kids were the ones not drying off when there were

close to many restaurants if you wanted to eat out and free shuttle to and from airport if needed

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

the pool was very clean!

clean, easy check- in/check-out, nice selection for complimentary breakfast, and an on time shuttle to the

no laundry facility on site

quality free breakfast, great airport location

the gym facility was good. nice space & equipment.

most importantly we are traveling with our 3 kids and two dogs and they put us in a room with an exit door just

had to switch room at midnight due to the people and kids screaming and banging around

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

room, friendly staff, parking, location, clean, family friendly, wifi

the food we ordered from the bar was very good

the breakfast service was limited to granola bars, muffins, and granny smith apples.

no laundry

i loved the breakfast, and the dove

room, the free shuttle service from the airport, the breakfast

i love the shuttle service and it a clean hotel and close to the airport.

i called beforehand and she set up a shuttle for us let us know where to go in the airport and let us know our

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

comfortable room good food in the morning the lady that ran the kitchen was very helpful

positive attitude and helped with early breakfast

all of the facilities that were usually available were closed and no one was allowed to use the gym or the

the gym was lacking in equipment and variety.

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

roomy, nice bathroom, room service, glass glasses.

some rowdy kids that were running around middle of the night around 2am.

the temperature of the pool

location, cleanliness & the bar downstairs.

love that they had a laundry room for guest

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

was disappointed because i didn't have access to laundry services

access to a guest laundry room

location was good, close to the airport. i had room service and it arrived in time and relict.

advertise pool more.... and offer continental breakfast.

the pool was closed due to covid restrictions.

want the kids to swim but they want 50 dollars

room by the laundry was not

they charge for everything parking food laundry

very friendly and helpful, the rooms clean and well stocked (toiletries, towels, etc), very good shuttle service

i wish the pool space and the pool could have been bigger. it was nice but it was only up to 4'6

00 a day for breakfast for myself and the kids

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

got a nail in my tire and parking

was located just across the parking lot from the soccer field

the bed was extremely comfortable i didn t want to leave. mt husband enjoyed the breakfast

no onsight laundry like many other places have

room service not always on time, and tray often incomplete (no bottle opener), once i used in room

broken elevator, stuffy hallway, no kids menu at restaurant, long drive to city center.

expensive, unable to get shuttle service when needed.

there was a large amount of guest noise on the hallways.(kids)

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

no fridge or laundry facilities

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

had to put towel in space to keep the air out as well as the strong smell from my weed smoking neighbors next

wifi connect all my electronics continue to tell me avoided poor connection

room reeked of smoke and was non smoking room

pool service and comfortable bed

it was nice the kids enjoyed themselves

know how to talk to people the the talk black men was ver disrespectful and i will never bring my kids or my

lot of unsupervised kids all over an strong smell of pot all around the hotel.

worth the stay was to expensive for everything to be closed ( pool, gym) closed the water in the room you had

no laundry!

no proximal laundry cleaning station

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

we stayed for a week and where told that there is no room service due to covid

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the fitness center and free laundry usage was super handy

the gym was alright and they had a laundry room you could use for free

close to rate field. very clean and great breakfast!

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

we were also across the hall from the laundry room

location, free breakfast and parking and laundry facility

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

cleanliness & breakfast bed was comfortable

location, swimming pool, laundry, and gym facilities

guest laundry is free and fitness center has everything you need

the staff room pool laundry everything

in one,pool, fitness, laundry, breakfast, staff, uv

no free wifi available

really appreciated the free use of washers and dryers for laundry

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

the pool area was nice and clean and always stocked with towels

was basic, whilst fresh, there was no buffet bar for small selections you'd normal

there where a lot of kids in there at the time so i attributed it to that

the gym and laundry room were very useful

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

gym was also nice

place was clean and the gym was well equipped

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

parking pass a big plus

attached bar was also good with a good menu

love the old charm, the fantastic location, and parking lot for our car

the wifi password didn t work but it wasn t a big issue.

i couldn t order laundry . probably not in time.

the rooms are new, the breakfast is amazing, the amenities, the gym, all very good

did not like that every person who joined the wifi was charged $15

was very courteous and helpful (except lady on the phone said room wasn't ready for early check in when it turned

food is expensive . the menus are different from the room service and restaurant. not sure why.

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

nice area to do laundry with tv and vending machines

used laundry slip in closet

location is great. clean and comfortable. laundry facilities.

breakfast was that of an expensive restaurant without the taste

my toe on a sharp corner of tile getting out of spa tub, not that big of a deal, no stitches needed just bleeding

great morning buffet, comfortable bed, good water pressure in shower and good wifi .

i didn t stay for breakfast

the gym was pretty small and the pool was not available for use.

the pool could have been better, the ceiling was leaking and it was very unpleasant.

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

, a tiny round bar of soap and that was it

we enjoyed going to the bar at night

wifi is not excellent, so that's problematic

wifi was on and off

pool and hot tub were a hit for both the adults and kids

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

and dinner menu, as well as bar provided great choices and exceptional service

pool and hot tub were a hit for both the adults and kids

i had a good hamburger from room service comfortable bed and quiet

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

one night there were kids running and yelling in the hall until midnight

pool is on ph level was great with a spectacular view

you for the upgrade and the pool temperature increase very much unexpected

like that i m able to bring my pet & it s still a quiet environment around me

our view was great the kids were so excited

the bar food was also really bad

comp breakfast with omelette station

no issues other than maybe having change for laundry room

i was there for my sister's funeral, there were liquor bottles outside on the parking lot near my car

the rates for pricing very reasonable an convenient wifi is great

too many random people hanging in the parking lot and weren t guests

it was very loud and the fact that someone tried breaking into my room pool apparently had a key card

never received room service to clean the room

also when calling for room service they were very fast, i can absolutely without a doubt say that the next time

because they don t have the staff yet they were not able to do room service every day

i checked in i was not given the wifi code, i had to ask for it later

no information about gym or pool area

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

it also has laundry room

laundry facility is outdated

the second hiccup was when i had to do laundry

i went down and asked for more, they told me they were doing laundry

there is a laundry machine in the hotel available for an additional fee

pool was cold

information on internet said a kids buffet was available

after we put our stuff away and kinda settle, i tried giving the kids a bath but come to find there are only

we were not given proper information about wifi

clean, spacious and laundry facility

the connecting doors opened right up to the kitchenette, so you could not use it while those doors were open

was not a hot breakfast just a grab and go even though booking

staff was very friendly and helpful. breakfast was great! i would definitely stay here again.

the only thing that was disappointing is the pool broke right before we got there

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

no laundry

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

the breakfast was done very well for covid

no pool and no breakfast bar

lack of cleanliness, paying for parking in a lot, watered down juice

com) but only a yoga studio, questionable laundry prices (8

multiple restaurants in house, room service, laundry, and there s a steamer

pool closes at 4? that s completely insane. really bummed about this.

i didn t try the restaurant or roof top pool

the shower was very strong. the free wifi was good.

loved the bar too

wished there was a pancake or waffle option for kids

a lot of young kids running the show makes for a disappointing experience

gym could have been bigger with addition of rowing machines.

decent gym

kids are not allowed in the pool and the younger staff members didn't seem too pleased to see them

booked there so our kids could swim when we got there they informed us the pool would only be open until 4 pm

very nice with great views. not a great place for kids.

this is definitely not for families traveling with kids

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

one dryer in the laundry was out of order

also the hotel bar and restaurant was not open on a monday night which was odd

clean room, comfortable bed, everything felt/looked very elegant/luxurious, even the little gym was not bad at

location, bar and breakfast were all great. the rooms were excellent.

wish there was coin laundry.

place, quited, nice room, attractive place for gym

were uncomfortable, tv is not connected to wifi - no apps, streaming, or casting -, poor

were greeted by a very helpful valet gentleman who then provided little stuffed animals for our kids

very early check in, gym view excelent, good motivation (skyscrapers) , all perfect, excelent thanks

the lobby bar was fun and very friendly

the only downside was that i had to walk downstairs for breakfast- there s no room service

the gym is extremely clean and has great cardio machines, weights and cables

the hotel itself served a more unusual breakfast range, with breakfast of the more traditional (british) type

i would have liked to have more equipment at the gym

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we arrived earlier than expected and they allowed us for early check in

we enjoyed drinks at the bar on our last night

rooftop bar is mostly inside and can be very loud and chaotic

bar not open, no room service or housekeeping that i could see

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

no room service available, so couldn't get a coffee brought up to the room in the morning

i wish the upstairs bar was open more

had to request to clean the room. out of the blue knocked he door 7am for a room service

there is no room service, the valet is very expensive, the water pressure in the shower was low that it took

t use like laundry

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

no washer or laundry dryer at the hotel.

food/ laundry credits don't roll over to the next day

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

the gym was great!!

the gym in on point, and they have those beds that you want to call after you leave and find out what

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in

we had a dog and were on the same floor with other pet owners

i called for an early check in they kept saying nothing available

free laundry facilities, good gym and pool

free laundry self service was super useful during my week long stay

the laundry room is very convenient too

laundry

hotel has great gym, swimming pool as well as a laundry room that is free to use

the laundry room was clean and appreciated

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

excellent with covid i was not sure if we would receive breakfast.

the breakfast and free wifi was good too

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

my view was lackluster. wish there was laundry facility.

great location. no laundry. no breakfast. no gym. barr basics

looks as old as it is, even that it looks like it was recently painted, (my kids mentioned it looked like a

to have little kitchen in room

i wish your pool would stay open a little longer, other than that it was the best stay ever

breakfast was not free.

night the pool was closed so my kids couldn’t swim but it was back open sunday morning and the kids got to

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

my kids were definitely disappointed in that