no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

parking at times very busy and hard to patk

staff, location , parking.

would have been nice for the bar to be open, but it has no effect on the stay we had.

location of my room 417 - view of the laundry carts!

lovely little bar area - the decor of both inside the lobby/restaurant area and outside garden area was beautiful

very comfortable. perfect location. responsive room service if any issues. good restaurant.

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

the later checkout time was also helpful and allowed me to come back and shower post race without

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

loved the hotel bar area, a nice place to sit and relax

great breakfast the next morning

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

could hear kids in the family room upstairs

room service close at the same time of the restaurant so i don't see the point to have room service

we stayed at this hotel to attend the pga golf championship at wentworth

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

the hotel was in a completely different building to the hotel there was no stream room , swimming pool one of

breakfast was excellent

also love the fact you have 24 hr room service if you want

wifi not great

pool was handy great for the kids

:) it would be nice if parking was free and breakfast less pricey (there is also a charge for wifi, but we didn

we had a curry meal, what kitchen cooks a curry and doesn't have mango chutney to serve with it

pool which is open until 9pm, great for the kids to splash about

polite, professional and very friendly room size was terrific room service very

laundry cage crashing past our room at 6

noise from laundry during the night

staff very helpful and accommodated an early check in

had a room near the kitchen so could be noisy

the staff were very friendly, the breakfast was lovely and what topped it for me was the welcome drink you get

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

the private doors for laundry/house keeping are worth avoiding

lovely he.foul and friendly staff, great location, 10 minute walk into town. free wifi.

also we ordered from the bar menu some samosas and spring rolls

we were allowed to have a late check out which was really helpful

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and ruined

laundry needs for long stays

being kept awake all night with laundry

no accessories such as room slippers, shower cap or laundry bag were available

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

:) free parking and my room was very quiet

wifi and electricity went out

enthusiastic staff, free parking, free wifi.

my daughter had a kids mac and cheese which was on point and well executed

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

great to be able to have a room with ample space for me and my pet

the free cocktail, location, breakfast, decor, staff, room and gym

room service was exceptional and the breakfast was also very

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

was able to do laundry and younger guests could play playstation upon request

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

laundry room facilities were great

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

think we may have been above the laundry which had machines going all the time

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

large laundry trollies living in the hallway less than attractive

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

no laundry service or clothes washing machines

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

welcoming staff, found us a room as promised with early check in

girls working in bar were very friendly

was clean and the room service breakfast was lovely, staff friendly, executive room very nice

nice pool area/hot tub. excellent choice of breakfast. friendly/ helpful staff.

stay loved the hotel and would definitely return to stay again only thing is the restaurant and room service

yes it’s ok the kids really love it

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

did not stay for breakfast

breakfast was great

all ok just the swimming pool water a very cool but wonderful stay

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers

friendly bar staff and great breakfast

it also disrupted their electronics and their wifi, which

wifi is intermittent, not reliable

very helpful desk staff, early check in

excellent breakfast, good wifi

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

bar lady was amazing helping us with a video we wanted to film in the bar

amazing spa and outdoor pool

the wifi in the room was poor and didn't work in the bathroom

i'd also expect someone coming around by the pool taking food/drink orders, but there is no service in the spa

our meals were 5/5 and the continental breakfast had the most extensive amount of options to choose from -

easter activities for kids, lovely live music accompanying dinner and well maintained swimming pool and facilities

the breakfast in the hotel is absolutely first class, the abundance of variety and also if you have a

room service on the other hand was

in the evening in the 1215 bar and restaurant was pretty chaotic

for two nights - the two breakfasts were excellent ( full english ) and the lounge area and bar were good

- there wasn't a kids menu anyway (we were going to get an adult meal for him) - the breakfast staff were rushed

room service breakfast

especially with kids/family

were accommodating for early check in after long flight from canada

negative was the fact you couldn t pay for anything with cash, as i tried to get change at the bar for the

location, free parking, and entrance to park very convenient.

really nice entertainment for the kids in the bar too

the whole hotel was very clean and the breakfast buffet was lovely

the breakfast options were fab and the facilties including the play room and pool were

- no laundry service over the weekend

no laundry service over a weekend and no effort made to make the guests have a superior customer

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

kids dinner menu is good

the team was very service-friendly; i had an early check in which was very appreciated and despite the kitchen

the only thing missing was the shoe horn and laundry bag.

we had an amazing stay. the breakfast package is a definite must!

soft bed and ease of getting to terminal at airport bar restaurant is great

excellent with room service that is efficient breakfast offering general store items for back up spa was

the staff in the restaurants, reception, bar and shops are very friendly

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

sometimes the wifi required to open 'www.google.co.uk' web page to work properly.

kids especially enjoyed this

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

staff were accommodating and did manage to find me a room and check in early for which they also waived the

wifi is limited to 45 minutes and only available in the hotel lounge

and helping with an early check in too

restaurant was closed, but the bar meal was delicious, and very well presented

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

nice spa and swimming pool, well equipped gym

the spa was very nice

it was out dated and the room service staff had difficulty speaking english, which made some requests regarding

plenty of parking available, the grounds very nice by the river thames

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry facilities

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

pet friendly

having to pay extra for hotel parking, and wifi in the rooms

laundry, crockery left outside our room on arrival at 3pm

during the day when we were by the pool, we were told that the kitchen wasn t working which was disappointing

car parking. when other functions were on it made it very difficult to find space to park.

room service order was forgotten and was then very late, but not a major problem.

we had room service for lunch which was very good as was the breakfast

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

location for a stay before flying the following morning, and for our kids to relax before they flew out the

had trolleys of laundry outside the window which ruined the view

and whole setting, a spa on a barge

everything, great breakfast, comfortable rooms and the spa treatment was fantastic

bed was comfy if a little small, nice big pillows, bed robes, nespresso machine, ample parking

gym was sparse and a disappointment

great to be able to use the laundry for washing

great bed, space, laundry and facilities

the property also had a well stocked gym, laundry facilities and decent restaurant on site

super convenient to do laundry before the next flight

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

no hair dryer. no laundry bag.

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

breakfast was very good evening meal excellent, clean friendly staff.

very kids friendly. the staff were amazing. the location is wonderful.

excellent location for next-day flight. breakfast great. room impeccable. staff excellent. 5*

sadly it was not clean either although the bedding laundry was perfect

location was ideal and free parking was included

of breakfast clean and tidy room attendant and friendly staff great location free parking

wifi wasn t working properly

difficult to connect wifi

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

wifi system needs to be improved

is a connecting door between the two rooms which is super nice for family traveling with young kids

late check out available at a reasonable cost

parking area could be improved but was fine

indoor pool, jacuzzi and spa

staff was fantastic across the board. pool/spa/gym great

kept and love the fact you have a bees at work section, highly recommended, revived free late check out, can't

the room service was great and food very tasty

comfortable bed and good air conditioning plus a handy laundry

proximity to heathrow and it had laundry facilities.

room was very comfy and there is a laundry for guests

guest laundry facilities available. good bathroom amenities & shower.

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

by terrible wifi and over zealousness in shutting the bar to meet the 10'pm curfew

room service menu limited

the wifi was excellent and the breakfast really good and plenty of it.

close to terminal 2 (though not walking distance) 5 minute bus/taxi the pool & steam room really good ud

the comfortability and the fact that my kids were also pleased with it

were unable to use the pool because they had to shut it down due to someone probably having an accident inside

min before we got our dinner: a mini pizza and salad, which was rough with two hungry and tired kids

it says on the welcome letter room service till 2am when in fact it s 11pm

there is also self laundry machines

the lancaster laundry room was very dirty .

no laundry services no cleaning room service

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

when we checked out we asked help with our luggage and they had to use their laundry trolley

the laundry was not returned, bad service.

amazing decor, the kids menu was amazing, the breakfast was brilliant.

spa facilities and the barn restaurant along with the court stable rooms exceptional

spa is tiny and the gym more a fitness centre

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club which was

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

i requested early check in after missing my flight home and being taken to the hospital due to food poisoning

large bathroom, practical with kids

no spa facilities but priced like it does

how accommodating they were with my pet. beautiful grounds. friendly staff.

early check in

wifi was not good in my room, too weak to connect properly

food was great however we was expecting a buffet breakfast

nice looking building, not far from london, has its own small field, pet friendly, free parking

asked for an early check in as we were attending a wedding nearby, not expecting them to be able to accommodate

the check-in was pretty quick and grovefield hotel had accepted our early check in

wifi was strong and easy to connect to, so overall it was good value for money and i would stay

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

laundry room

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

service- the website advertises that room service is available- the room only had sparkling water in which i

nice tea and coffee options in the room as well as room service options available

plenty of parking space

breakfast was great

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

late check out for evening flight bathroom, rain shower, eco friendly products in pump bottles

the food was good in both restaurants and we enjoyed the bar in the evening

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

place had an unusual smell, a combination of wet laundry and incense(

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

couldn t do own laundry and would have liked more tea selections

no self serve laundry facilities, charge to use the fitness center

s there a laundry service available or a laundromat nearby? i forgot to ask!

no laundry facilities

accessible by short bus ride from terminal 5, it has a wonderful pool, sauna, whirlpool, 24 hr gym, great staff

excellent bar and staff

clean decent sized pool/jacuzzi sauna steam and gym

room service & food from in house restaurant

no laundry

swimming opening at 4pm .. not obvious when booking , kids very annoyed

spent 2 nights here (family with kids)

they sorted out my late check out quickly and the parking was convenient

good room service

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner

everything kids & me loved the fantastic food location & facilities as well as luxury

one down side was that there was no room service available when we arrived at midnight even though it said it

room service meal was a good sized serving and good quality. excellent vfm.

laundry looked clean but not the appliances

the laundry is piled up in the hallway

an amazing riverview and excellent breakfast.

parking

there's a tiny kitchen with an honesty bar and a fridge full of drinks and free tea and coffee but that's not

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

wifi, bar facilities, flight information, central location.

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

excellent bar meal and very courteous bar/dining staff

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

lack of daily room service.

very friendly bar & restaurant staff.

comfy beds let me order food! good wifi friendly receptionist

wifi went in and out for us but nothing too bad.

evening meal and breakfast were first class

very tasty dinner ordered in room service

i requested an early check in so we could get changed for the wedding after our drive and the staff made our

excellent stay as always. very comfortable hotel. lovely cooked breakfast.