housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

and the sheets had a mark on which probably laundry rather than housekeeping

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

we didn t get to use the swimming pool/gym but i m sure it would be as good as anything else we experienced

wifi unfortunately wasn't great in the room that i was staying in as it was either slow or kept

the gym and indoor pool facilities were very good

rooms were comfy/ warm/ beautiful/ quiet best breakfast we’ve ever had

gym was well equipped with modern equipment

really great entertainment for kids

the staff, the spa and the skewd restaurant

shower appeared to leak, every other holiday inn that i have stayed at has had a guest laundry you can use for

us booked us in explained what time dinner was breakfast, how the parking worked what time the bar would be open

good breakfast

however i knew i d have to walk up 4 flights of stairs when i went to the bar 4 times in the evening so that

wifi was not great in my room in particular but the team went out of their way to ensue i was

there is no laundry service available

you also hear the laundry stores and delivery s on the office block side with the staff parking area

you had the option of room service, or you could dine in the restaurant

the bar staff where also very accommodating helping me out with a bottle opener and buckets of ice for

problem giving us a very early check in after a long flight

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

the view from the room looked out to the laundry

beddings are very clean, only laundry service is working properly

wifi didnt connect properly

the half term and were absolutely delighted to find the room was decoratedwith towel swans, rose petals and

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

he could be seen later helping out with the bar/room service - having worked in a hotel myself i know how

lovely location with plenty of parking. rooms very comfortable.

parking

doesnt do laundry

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

b fast good,bathroom better than travel lodge and prem inn. wifi excellent tv also good

amazing free wifi, very clean and really quiet. will recommend and use again

perfect location by plenty of bars and restaurants. ideal for night away from kids!

and leaving crates of dirty laundry in the corridor

health club and spa .breakfast

enjoyed the spa a lot

with heating but the rain we had didn t work for us the staff where brilliant and gave us free room service

the food was nice and room service was good

pool amazing kids absolutely loved it

breakfast was excellent great choice, all fresh food and kids ate free

comfy beds adequate gym and pool with spa pool and sauna/steam room a bonus

were clean, swimming pool and gym was clean and food was amazing, there's just nothing bad to say about this

also with regards to breakfast pastries were not restocked for later breakfast siting

poor wifi signal in my room

room service

bed was very comfortable and the wifi worked really well despite being away from the main building

delicious beers in the bar too

it had character lots of parking comfortable bed

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

gave us everything we wanted for a fab weekend away good parking

bed was very comfortable and the breakfast was amazing

use the lodge,room service last night delicious food,breakfast always good this morning,bed comfortable,room

could be more updated kettle,tv could have been bigger, the decor could be updated too,and the wifi isn t that

lift felt like it was going to break down , we went away for the first time in 9 years without kids and the spa

there was a nice selection for the breakfast buffet

no disabled parking spaces free

would have enjoyed a later option for room service.

lovely breakfast with good selection, as was meal in the brasserie restaurant

35 am by a member of staff banging doors and rolling laundry trolleys across the carpark outside of my bedroom

room was above the laundry room i think could here some machine all night long room 201, i think the halls were

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

efficient management of laundry requirements

accommodative staff - including our pet dog. clean. tidy. excellent breakfast !

room overlooked the kitchen courtyard and the kitchen's ventilation droned into the night

wifi in the side building was weak

huge rooms, wonderfully presented with bath robes, tea and coffee maker and room service available friendly

service in the bar area was slow

room was adjacent to the extract vents from the kitchen - which was quite noisy during the evening (and into

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

a room service menu in the room would ve been helpful

komfortable, friendly staff and a fantatic breakfast

the bar area was comfortable with a good selection of drinks

the breakfast was the best yet- fresh and delicious ingredients that were cooked and seasoned so well

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

the library and bar are in beautiful settings

beautiful location, good indoor pool, pleasant outdoor terrace. great value for money.

swimming pool was a little cold. steam room too hot.

team were very accommodating nothing was too much trouble restaurant food was spot on, the gym facilities were

com site said they had laundry but i received a message the day before saying this was no longer the case

card was preauthorised for room service, having been offered exactly that

i had organised a blokes golf tour for 2 night so was ok for us

wifi internet was

parking wasnt an issue although would have thought there would be a zebra crossing between the

no laundry room.

3 miles away from the city centre free parking clean friendly staff bar available good

wifi in the reception area wasn't always reliable (although in the room it was excellent) and the

to walk past a large group of people drinking through the bar area to get to the elevators to my room

more tables in bar area

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

there is a decent size gym as well (covid restrictions apply)

room service wasn t great as they forgot my cutlery, not a great service when it s 5 cost on

had to run my room service order down to reception on a piece of paper as they weren't answering the phone -

ve liked if they had more information on the services they provided and the costs, such as laundry

kitchen stank and looked like it hadn't been cleaned in years

tv kept flashing up a message about the wifi dongle every five minutes so i couldn't really watch tv

the wifi was good

room was basic but met all needs, tv and wifi very good

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

comfortable room with good wifi and pod style bathroom

going up to the sink, the hairdryer nozzle wouldn't stay on, the entry card didn't work, the wifi went off and

the breakfast is superb and delicious,,lot's of choices and variety

no spa facilities room smelt damp

beautiful country location. quite with ample parking

the wifi was patchy and dissapointing.

a gym and or pool would have been wonderful but of course the price would be greatly increased

the free wifi was excellent and didnt drop out once

dirty laundry by room and breakfast some issues with sausages being overcooked

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

laundry service and our mini fridge was not very cold

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

we had room service for breakfast, which was excellent

the fire alarm going off at 5.10am and the location of the ev charger. i m

cooked english breakfast was really good

inside the room is all you need ,free strong wifi :) enough space for 3 people.

the staff are very friendly and welcoming. very clean hotel. a lovely breakfast

facilities that were offered are not actually their e.g. room service, was none

little jem with a beautiful garden bar at the back, loved staying here

location was great, staff friendly and welcoming & the restaurant/ bar area is an absolute

the restaurant and outside bar seemed busy each evening but the noise didn't bother us up on the top floor

there s a popular bar right below and it a 10-minute walk to the train

value for money, staff friendly and comfortable for my kids

has free onsite parking

early check in with parking was a bonus as we could park the car, drop our bags in & spend the

improving wifi

private parking, walking distance to bus station, underground and taxi ranks, plenty of food and bars about

nothing but we couldn t get wifi to connect.

tv was on the small side and wifi was a but slow but that's the only improvement i can suggest

right next door to costas for breakfast and wifi

hotel does not have a bar or restaurant so you have to go out elsewhere

wifi not simple to log into, more than the password was required gave up on it, tv and air con

bar was shut sadly, but we had a lovely drink at the neighbouring pub just a few doors along

parking at the hotel was easy, our room was absolutely beautiful, the bed was comfortable and

wifi in the room was not very good and the room i had was really tiny but had all the necessary

there was no guest information in the room, so no way to get the wifi, no upselling of the restaurant and no

needed room service after midnight, no trouble at all

laundry only changed after i asked (1

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

location car parking great breakfast nice and warm

nothing although parking was a minor problem

one from bar staff to taxi drivers were exceptionally friendly - worth staying just for breakfast - nb other

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

lack of proper room service and proper laundry service

plenty of parking

location, great price and value for money, good parking and general layout, polite and helpful

good value for money on a friday night quiet, no noise or disturbance so had a great sleep free parking

parking is free which is great and it s easily located

very good staff and the bar lady was excellent

the location is good and the reception + resto bar has a great ambiance very british .

thought they will be serving a full breakfast, but we had cereal and toast and coffee, orange juice, blackcurrant

in-house wifi still unstable.

not sure if it was because we were in room 1 and close to the restaurant or if someone had had room service

chips were 10 on room service!!!!!

staff, very helpful especially in opening the bar when we returned from a party

wonderful bar and food

lovely gardens. staff good and hotel clean and good breakfast. no problems with parking.

we had super service, food, parking and a comfortable room. would stay here again.

handing for secure free parking too

very welcoming staff, the accommodation overall very satisfying. wifi good service.

lovely people, parking, amazing location

ample parking across road

where friendly bed where comfortable shower was powerful there was parking good value for money will definitely

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

room carpet had not been vacuumed

the bedside lights in our room didn t work and the wifi in our room wasn t great.

complimentary mini bar, 24hr bar and room service and overall best werkend ever

but they have laundry service

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

breakfast choices and free for kids

kitchen counter wasnt properly cleaned

lovely staff, very friendly. fantastic breakfast.

after spa we got back to the room and tried to get through to room service and reception for over a hour there

i didn t want to sit in the restaurant for dinner so tried to order the advertised room service

booked quite last minute and was surprised that there was availability in this famous spa hotel

didn t like when we told the receptionist we couldn t stay for breakfast she told us we lost our availability

my husband and two kids were in the same room and had a bed

rooms are not soundproof and there is no room service though it's advertised

staff were friendly and helpful, wifi was great and so was the location

also if you are looking for a pet friendly reservation this one was bit overpriced

tv didnt work, no wifi

staff, comfy bed, great food offered as room service - felt safe and comfortable as a lone female traveller

room service dinners were a plus too

parking is a bit tricky, but they can't do much about that - and when we couldn't get a space on

very clean and comfortable with great staff great bar and food inc breakfast

wifi was free but weak breakfast better than fish n chips

no pen,laundry bag, any toiletries

our room apposite laundry room, bit noisy.

to wembley stadium greeted with glass of prosecco comfy bed and pillows nice bar on 9th

everything was ok, i didn t check the spa i didn t have time

the pool/spa could be alot warmer. thats the only issue we find

no room service available at all! which wasn t mentioned upon check in.

waited a long time to be served at bar ( we were shown to the bar because our rooms were not ready - see other

the decision to close the hotel later this year facilities have declined - no room service, very restricted food

was no restaurant or room service

room service i had pre-ordered had not been prepared for my late arrival

very clean and the kids loved the tv in the bathroom

the hotel has free wifi which you are given the password to when you get your keycard for the room and for

need to get away from the kids for one day

room service very fast, food excellent

excellent room size with all expected toiletries plus tea/coffee making facilities and free wifi