no laundry services no cleaning room service

when we checked out we asked help with our luggage and they had to use their laundry trolley

services as laundry and the location

there is also self laundry machines

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

wifi was free but weak breakfast better than fish n chips

arrived late-after the kitchen had closed and had ordered room service in advance

early check in, comfortable bed, decent breakfast, polite staff, water bottles in room.

room service dinners were a plus too

one responded on the room service internal number despite several calls, but reception sorted out my dinner

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know

had a single room that was probably converted from a kitchen room of some sort

they helped us with check in as it was little late

the location made me fear for my kids safety

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

my spa treatment was the best treatment i have ever had, and ruby took great care of me

amazing spa and outdoor pool

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

service and arrogant staffs they dont have any room service or housekeeping service other than their reoutine

wifi not working in the room, only works in public areas.

everything is just perfect, thank you. the resteraunt and bar are very well run and good value.

the wifi was bad, the continental breakfast bad, the room ok but the carpet was wearing off

in-house wifi still unstable.

free parking at the property was good convenient and plenty of room for kids to run around outside in the garden

i appreciate they didnt have to give us an early check in, just somewhere to get ready for 15 mins

facilities, ample parking, great location, exceptionally clean

attitude very poor, and mostly trainee kids

i would have liked room service for early breakfast - even if it is toast and fruit

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

couldn t help us with early check in

late check out

got given two rooms with a door between the two which the kids loved

no wifi in the room

would be great to have a guest laundry for travellers.

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

whoever is doing the laundry is not drying the sheets completely so it smells like pee

they were able to accommodate an early check in, and the rooms were spacious and the bed was very comfortable

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

full of kids

it also has a gym, pool and spa which are available to guests

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

super convenient to do laundry before the next flight

great to be able to use the laundry for washing

the property also had a well stocked gym, laundry facilities and decent restaurant on site

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

more laundry facilities would be helpful.

no hair dryer. no laundry bag.

we were able to get a room at 10am

d to pay)

excellent location for next-day flight. breakfast great. room impeccable. staff excellent. 5*

great breakfast and lovely bar and food area within the hotel

lovely food in bar and restaurant, reasonable prices

managed to get early check in, which was amazing

i was upgraded to a huge room! breakfast included. highly recommend

facilities were so clean, the pool and change room were fantastic and my husband loved the gym

the front desk staff and the bar staff were all professional and friendly

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

late check out was available if needed which suited me as had evening flight the next day

location, gym,

staff were not overly friendly and there were limited dinner options for kids.

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

wifi was excellent and consistent

kids especially enjoyed this

dirty laundry by room and breakfast some issues with sausages being overcooked

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

laundry service and our mini fridge was not very cold

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

lack of self-service laundry

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

our flight for terminal and ordered taxi for morning pickup to nearby airport; accommodating with early check

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

restaurant or the steak and lobster, both of which are quite heavy (and not a great choice for kids)

no laundry facilities

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

it s gym was open early

g available wifi gym pool restaurant and about what number to dial for reception

pool, sauna and steam room access

no laundry

equipped gym, nice restaurants, lovely area around the swimming pool

swimming opening at 4pm .. not obvious when booking , kids very annoyed

convenience , simple and easy stay dishes of room service are good rather than my expectation.

i incurred am additional fee from the hotel room service for eating utensils

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

my pint of simple lime and soda at the hotel bar cost me 5 or 6, a bit pricey for my liking.

although we didn't use it, liked the late check out option

excellent bar meal and very courteous bar/dining staff

laundry services

gym is too small for me but would be sufficient for most

small but adequate gym with high tech equipment

r a fee)

location perfect for early check in at heathrow

wifi and electricity went out

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

welcome, loved the gated secure parking at the rear

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

and then my laundry which i left in the bathroom they all got soaked and ruined

laundry needs for long stays

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

room service isn t available and there is no phone in the room

wifi did not allow me to work at 22:30 and tried again at midnight

no room service

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

room service, front desk and restaurant don't answer phone if busy at front desk or

wifi connection wasn't great to be honest.

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

very limited room service menu choices.

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome

lovely staff at the kitchen market section too

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome

the waitstaff at the bar was so friendly that you would have thought we were regulars there

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

the only thing missing was the shoe horn and laundry bag.

breakfast wasn t included in the price wifi wasn t great

the bar was rather dated.

my mommom and i loved having breakfast in bed, and the hotel s layout made traveling through heathrow smooth

room and the photos made it look like this was a seperate room that you could close off when the kids go to

kids bed was hard and not particularly comfortable

food at todiwala restaurant, good value kitchen menu and really helpful, friendly staff

despite our 4:30am departure they arranged a takeaway breakfast for us

geothermal pool and saunas were really clean and relaxing

very comfortable and the gym and spa were great

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

- no laundry service over the weekend

no laundry service over a weekend and no effort made to make the guests have a superior customer

friendly staff, lovely bar area and great outdoors

room service was great staff amazing lovely hotel.

the staff were friendly, and the bar area looked amazing

maybe could add something like a kids area to play and a playstation fifa football corner

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

we had wanted a pet friendly hotel and so this was perfect

maybe could add something like a kids area to play and a playstation fifa football corner

just tiny details like laundry bags, being given bottled water daily, shower cap.

room was very comfy and there is a laundry for guests

clean & tidy & also had a guest laundry

proximity to heathrow and it had laundry facilities.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

breakfast is generously and comprehensively provisioned

the staff were very welcoming and as the bar was still open we were able to relax with a quick beer before a

you are traveling with lots of luggage (or a golf travel bag as in my case) it is quite a challange to get to

in general the hotel was nice and bed was comfortable. wifi worked well.

more varied room service menu

laundry room - so useful. really easy to walk to from the tube.

easy to access, a self-service laundry, price was great.

with self-service laundry facilities

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

there is a laundry with washing machines and dryer available for a small fee which we found

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

addition of swimming pool spa and gym is

english breakfast was available for around 17 pounds, but we opted for regency cafe for a richer experience

hotel was advertised that kids under 12 could use swimming pool up to 6pm but under 18 could use it till 8 pm

the pool, spa and gym attendant was exceptionally helpful in the morning of sunday, 30th june 2024

laundry room facilities were great

was able to do laundry and younger guests could play playstation upon request

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

the small store inside from which you could buy laundry etc , the cleaning staff was good

staff amazing room amazing great location. amazing for kids.

great to be able to have a room with ample space for me and my pet

we didn't feel safe walking through with kids so ate dinner at the hotel

finally, there was a small gym, another rarity

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

really great other than the add-on of 5 pounds to my room service meal for something they called tray

love the short walk to the terminal staff were so friendly room service very tasty

perfect position and great breakfast

no self serve laundry facilities, charge to use the fitness center

not enough tea. watch out for laundry service ,excellent but expensive.

place had an unusual smell, a combination of wet laundry and incense(

couldn t do own laundry and would have liked more tea selections

s there a laundry service available or a laundromat nearby? i forgot to ask!

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

nice to see a hotel no longer charging prohibitive amounts for wifi

food was over priced, not enough options on the room service menu either

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had

bed was comfortable and room service was very nice.

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

a refurb basically you just get the room no bar no food no breakfast no 24/7 room service

enough parking

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

every one inc bar staff, restaurant staff, concierge

one we booked for 2 adults and 2 children also did tell them about kids age

no laundry service or clothes washing machines

as a family of 2adults, 2kids and a baby this was much appreciated

the facilities were great whether you were dining or using the gym

nice lounge with free food for kids which is really great

value for money. pet friendly and good size room.

stay loved the hotel and would definitely return to stay again only thing is the restaurant and room service

nice pool area/hot tub. excellent choice of breakfast. friendly/ helpful staff.

we needed, good location very helpful reception staff, fantastic indian restaurant, pool for the kids

the location was perfect, breakfast was delicious and the staff was friendly and helpful

kids loved the pool and hottub

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

room service spot on food amazing even had gluten free options for myself spoke to the restaurant

on the booking it was our anniversary so wanted a quiet room, when we arrived we had lovely petals on the bed

spoke to a receptionist on the phone who didn t know what time breakfast finished on a sunday and told me it