laundry only changed after i asked (1

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

wifi was not easy to use and needed help

good safe parking area

plenty of parking

very convenient good parking

lovely atmosphere and quiet, good facilities, superb breakfast and excellent location

breakfast included was lovely

plenty of parking

also never know a residents bar not to be open or room

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

the kids loved the swimming pool and the lavish breakfast

monotored and git very busy, with people throwing a ball around with kids swimming, a bit weird of them, but it

think at the very least the spa facilities need an upgrade as are very basic and tired for such a lovely hotel

the charge for having a pet dog was excessive for one night, at 30

poor wifi throughout the building.

would be wonderful if there could be an outdoor pool

the spa is amazing. staff are also really really good.

wifi in rooms is terrible.

room service (breakfast and almost one hr late with missing bits) the bathroom area needed

difficult to find dark, dingy room no wifi connection poor heating poor television connection

no breakfast poor wifi tired decor lumpy bed insecure car park air conditioner broken

tv was on the small side and wifi was a but slow but that's the only improvement i can suggest

no bar in hotel

wifi was very slow.

wifi was slow, room was a little warm (we could have opened window

wifi soft mattress dirty carpet no heating when we arrived noise from next door room and cars in

clean , comfortable room and bed , excellent tea and coffee and good wifi

wonderful staff, strong wifi

plenty of parking

com site said they had laundry but i received a message the day before saying this was no longer the case

wifi could be quicker

clean room, great bathroom, nice view of the canal, great breakfast, lovely staff and free car parking

super clean tidy rooms, ample parking, nice venue, good staff.

he explained about parking facilities, breakfast and also told us about two pubs just across the road from the

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

staff really lovely , room clean and comfortable and the breakfast was delicious

bed was very comfortable and the breakfast was amazing

use the lodge,room service last night delicious food,breakfast always good this morning,bed comfortable,room

being able to see my car from my room ,good parking facilities

end of the corridor overlooking the dirty laundry store

situated opposite a cleaning store cupboard, which was regularly open and unattended with bedding laundry and

basic necessities supplies, such as no slippers, no laundry bag, no phone charging socket for loan to guests,

but unfortunately we had the laundry skips at the back of us & was woken 8am monday by the trolleys being

were by the laundry machines below our room

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

umm if i had to pick something i'd say that our sandwiches when we ordered room service were a bit stale

food was cold, small burger and a few fries 15 - breakfast was a full english or a choice of kids cereal or

parking

room, no desk to work at, shaky wifi, laundry service produced still-wet clothes with a strong odor

well decorated and clean. plenty of car parking

plenty of parking, nice and comfy room, good wifi and tv reception.

really lovely bathroom! great parking, lovely staff.

wifi was stronger and spot on this time, room 7 at front of hotel

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

doesnt do laundry

fire alarm got set of and the hotel staff was amazing with what happened made sure me and dthw kids was ok and

the canal next to the hotel was a lovely for a little early evening walk, the kids could burn off some energy

clean. lovely staff. good breakfast. parking. near a restaurant. lifts. facilities.

spacious, plenty of parking, very quiet, dog friendly.

booked, what i thought was an annex room/apartment with kitchen/bathroom, but found we had been put in the main

car parking out front & to the safe rear area through a barrier

room hot so opened window to gut the full output of the kitchen greasy cooker

leaking radiator broken shower cracked walls terrible wifi

good location and good parking as i have a large van, good price and friendly staff

off road parking was good, room facilities were basic but absolutely fine and clean.

parking was a problem

price, lots of parking, easy to find location, friendly and helpful staff if there was something missing or you

could also do with more parking spaces

check-in was easy enough and with the additional off road parking was one thing less to worry about

charged extra 10 for accompanying pet

the pet poo

upon arrival, the 10 pet fee was paid, however, the person at reception very clearly had a huge dislike of

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

really nice pool with good swimming times for kids

good breakfast, comfy room, nice pool, good deal for 1 night

hotel is excellent, lovely spa & pool

free parking, clean rooms, bar to use if desired, very accommodating

proximity to station. friendly staff free wifi cleanliness

it had a bed and shower and they were happy for me to have a pet in the room

last time we stayed you didn t have to walk in to the hotel bar to get to your room

hotel and staff were great, the bar was open to outside business which gave a very cosmopolitan ambience,

facilities are top notch and breakfast was amazing.

it also had many events on that day and parking was limited, guests staying should be prioritised

the bar menu is limited, the glasshouse is extremely expensive

there is no support bar that one can use to get in and out of the shower in the bath

room view was a parking lot

the bar is quite expensive. car park is not secure - vehicle was broken in to.

i liked that it had a gym i could

corridor to rooms was cold. it would be good if there was a gym.

good (free) wifi in the room and in the public areas of the hotel

room service charge of 5 for 1 floor up given how expensive food was.

i had a special request for early check in and the hotel was quick me to help with me options

excellent breakfast. free ev charging

plenty of car parking spaces

i think there was a hard floor above as had as noise of running kids etc early morning

rubbish wifi long walk to room for me .have breathing problems and heart condition

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

and the sheets had a mark on which probably laundry rather than housekeeping

housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

its in the middle of nowhere sockets are too far kitchen closes very early

we had room service which was lovely

i was asked to bring my laundry to the reaction for them to take it

the pool and gym

very clean comfy bed nice breakfast

plenty of free parking and good free wifi

the breakfast was extremely good with a really good choice on both the continental snd cooked breakfast

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

laundry service and our mini fridge was not very cold

dirty laundry by room and breakfast some issues with sausages being overcooked

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

of housekeeping was up within a few minutes and couldnt have been more helpful lovely pool that kids can stay

wifi good, 4 of us using in a room and no delay

it was clean, nice big open spaces with no clutter

bed, clean/good sized rooms, helpful staff, good evening meal selection, great breakfast

chap was great with the kids

shower appeared to leak, every other holiday inn that i have stayed at has had a guest laundry you can use for

comfortable bed, air conditioning, friendly staff, good breakfast

staff so helpful housein i think allowed us early check in and a room with train views for my son

location, clean and well organised room with iron, hairdryer, wifi etc and all that is required for an efficient

junction station is a few minutes walk away, the rooms were clean and the staff are helpful, the breakfast has

i swam in the heated outdoor pool and explored the spa

due to the covid19 curfew of 22:00, we ordered a pot of mint tea to the room for 6 via room service

the breakfast is one of the best i've ever seen in the uk

room service was little patchy - had to wait an hour for a simple lunch

dinner and bar very vey good and great

you also hear the laundry stores and delivery s on the office block side with the staff parking area

there is no laundry service available

overall it was ok. but nothing exception. thank you for the free wifi which was good for work

location wifi ok

40 for early check in, asked me to pay again when i'd pre-paid

no view other than the laundry rooms

the room smelt of damp laundry and the windows couldn't be fully

again for breakfast as you cannot eat in don t think it s fair to charge 5 each time for room service

sure you book any additional spa treatments you would look before you arrive as no availability when we

food gym and spa facilities and nice breakfast

clean and quiet. good location as well and a good parking spaces.

the gym in the property, although little, is very well equipped, with very well entertained machines

sofa bed hadn't been made up for the kids but was swiftly done when requested

nothing bar the paper towels in the gym ...

lots of facilities and room service available

hartwell house & spa is a hidden gem - a beautiful estate full of history.

the cooked breakfast could have been slightly better.

it has a whole spa facility right next door (well a few steps away) with a lovely, large indoor pool

spa was so busy, there was nowhere to relax by the pool

breakfast and dinner were excellent, the rooms were very large, staff was great, the spa was good,

location is good for henley regatta. they provide a good laundry service.

majority of staff were unmotivated kids who needed some training to shine, an example would be at breakfast when

location in marlow, a short walk to town and riverside walks, with good parking and car chargers

the wifi and internet connection are terrible

wifi is very slow, especially as mobile signal was weak inside

we used the gym, room service,

a bit of trouble getting checked in and the children were tired and hungry, the manager took our room service

only negative is that the gym could be bigger

but very comfortable bedroom, excellent bar service and food, great breakfast

there was no bin in main room only in kids room

was away for work and it was my 30th birthday, when i ordered room service i mentioned i was treating myself to

the room and bathroom size was massive, and the bar has awesome menu

the guys behind the bar were very friendly

tried two tables for breakfast,an both were used and not cleared, we had to ask for clean cutlery and crockery

pet friendly, quiet and comfortable

beddings are very clean, only laundry service is working properly

the view from the room looked out to the laundry

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

gym size was great( better than most in recent tines) and well equipped

disappointing when the kids have devices they would like to use

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

room and breakfast, also pet friendly. excellent value for money

staff - great location - good breakfast - free parking - peaceful - reception staff

location clean & comfortable gardens parking

understandable as there had been a function the evening before and i imagine the majority of the kitchen staff

lovely atrium-style breakfast room, with buffet items plus selection from hot menu, along with coffee and tea

breakfast and bar food was delicious and the staff were outstanding and nothing was too much trouble

the food was incredible and so was the bar and staff all included 10 out of 10 could not fault them

and leaving crates of dirty laundry in the corridor

need to improve on room service

with heating but the rain we had didn t work for us the staff where brilliant and gave us free room service

needs to up date the room service was good

has an indoor pool which is also an added bonus

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

both are lovely and new but i d expect more - like a steam room and cold pool

the only real issue with the stay was that the pool - spa was not available due to renovations.

no proper pool

nice tea and coffee options in the room as well as room service options available

more coffee in rooms and a laundry service

woke up kept awake by the laundry collection service from 9

room temperature frezzing. wifi kept goin dead. no signal.

plenty of parking and wifi good

was easy to find with plenty parking, friendly helpful staff, and a lovely room

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

a room service menu in the room would ve been helpful

in the photos, the fact that we didn t had a fridge in the room was not convenient, there were wifi issues

mini bar fridge to keep water and milk

the breakfast was the best yet- fresh and delicious ingredients that were cooked and seasoned so well