in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

location good, wifi good

you can have 5 in 1 room 3 kids 2 adults

parking is available, and the place looks safe to me

no car parking

very clean and comfortable with great staff great bar and food inc breakfast

excellent stay as always. very comfortable hotel. lovely cooked breakfast.

one responded on the room service internal number despite several calls, but reception sorted out my dinner

car parking is a little toght

very clean and comfortable with great staff great bar and food inc breakfast

no laundry services no cleaning room service

the lancaster laundry room was very dirty .

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

services as laundry and the location

efficient staff and excellent location only a 15 minute walk to ruislip maori where there are bars,shops &

great value for money highly recommend great bar and restaurant offering amazing

very bad room service

love the bar area here.

service and arrogant staffs they dont have any room service or housekeeping service other than their reoutine

laundry services

gym - was small but quiet, well stocked with treadmills, some other cardio machines, a cable

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

available facilities including gym, reception and early check in (for a fee)

no chance to visit the gym, maybe next time

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

wifi, bar facilities, flight information, central location.

although we didn't use it, liked the late check out option

bed was hard and had a small duvet on for 2 adults

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

the world, staying in ibis hotels in multiple countries is always a blessing you know you have wifi, bathrooms

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

food in bar downstairs was delicious

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

no laundry

the pool area could do with better heating

hotel was clean and a good gym room

very spacious and comfortable, great food and gym!

cleanliness, the pet smell in the room, the flooding of the shower in the bathroom

nice design and good rooms. facility s were also good and the late check out was good.

rooms good wifi cool bar with good drinks and decent food good gym chromecast on tv was a great

great pet friendly hotel

cpm in advance but was charged a pet surcharge on arrival it would have been better to include this in the

very friendly the rooms where lovely u couldnt hear anyone else had a great night sleep and for a pet friendly

no laundry facilities

room service pizzas 10/10

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

breakfast free local bus

think 50 to check in early is over the top when she said there were rooms ready

the wifi was also great

the bar area was pleasant and the restaurant food on offer varied but in both we found the staff to be

room service was efficient and delivered with a smile

the gym area was adequate although lacked in nutritional supplements

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

it also has a gym, pool and spa which are available to guests

great receptionist and great gym staff

large modern hotel, good restaurant. kids eat free with adults eating.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

limited options for kids on both the breakfast and dinner menu.

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel close to the airport, staff were very helpful, parking was very easy, and the small gym was a great benefit

food in the restaurant is reasonably priced and nice, includes a kids menu

it was the absolute perfect place to rest, and really late check out time

no hair dryer. no laundry bag.

everything that he ordered from the kids' menu was free: starters, main dish and dessert

but not the end of the world, as the wifi was very good

restaurant and bar service was great and food tasty

very helpful as i was traveling with my elderly grandparents and young kids

great to be able to use the laundry for washing

more laundry facilities would be helpful.

had a self laundry as well

the property also had a well stocked gym, laundry facilities and decent restaurant on site

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

would be great to have a guest laundry for travellers.

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

great view to runway. silent. ev charging

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

we brought a pet and they were so accommodating, and the team were incredibly helpful.

check in, quite room late check out, shuttle bus to and from hotel to airport, tea and coffee with biscuit, good

the room was clean and the wifi was wonderful

got given two rooms with a door between the two which the kids loved

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

good facilities like bar, restaurant, gym and laundry room

easy to access, a self-service laundry, price was great.

self service laundry facility is a plus

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

helpful staff at check in and when i asked for a late check out which was agreed to without charge

also they should have explained how to access the wifi using the code

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

nice people nice bar can see the view of planes

to charge 40 for early check in

having the on-sight laundry was also a bonus

just tiny details like laundry bags, being given bottled water daily, shower cap.

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

guest laundry facilities available. good bathroom amenities & shower.

walk from terminal easy has a guest laundry self serve

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

stay 8 nights but every morning i met room service people or reception people in the area but they never said

addition of swimming pool spa and gym is

new hotel in a great location for heathrow and london pool sauna gym are very beautiful everything in rooms is

pool was great room very enjoyable access to heathrow easy good value

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

i requested early check in, which was confirmed prior to arrival, and when we got there at 2pm, we were sent

wifi was a little hit and miss to get it set up

the bar could do with a few extra snacks. as the variation is very minimal

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

i think it slipped through from the laundry company and just got missed when making the bed up and probably

no menu in the hotel room to order room service had to find the menu online.

parking was thankfully easy and free

, location , staff , rooms, early check in was just so accommodating best ever overall value for money hotel i

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

he politely and diligently responded to my requests for room service

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

the massage, the pool, the receptionist, the sauna, the jacuzzi, they were all splendid

just wifi signal

and room service is perfect

the only thing missing was the shoe horn and laundry bag.

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

kids tv channels did not work and took 2 hours to unsuccessfully resolve

spa facilities overpriced

everything got late check out every one happy and helpful nice atmosphere

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

unfortunately we weren't able to access the gym as it was closed for renovation.

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

location is fantastic too as was the very late check out we were able to have

the hotel also operates a 24 hour gym, which is wonderful for those who enjoy working out at ungodly hours

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

not enough tea. watch out for laundry service ,excellent but expensive.

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

s there a laundry service available or a laundromat nearby? i forgot to ask!

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

ordered room service on arrival and the food was delicious

complimentary drink! massive comfy bed, nice shower, good wifi

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

no hot water in the shower - breakfast not very assorted - no laundry service

quirky touches laundry room with iron. 10 early check in suited our needs :)

no laundry

a laundry room is available, but that feels like it s creating extra effort for the traveller

breakfast was great.

everything you could want was available from a small menu, bar snacks and a local

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

i told the bar staff but they were disinterested

wifi connection was not good

we had room service and that was very good

are small, the hotel is a bit far from the train station so it is challenging with kids

wifi connection was not very good, for a working trip is something quite needed

i wish i had a little table in the room. wifi was sometimes off or not strong for zoom meetings.

nice hotel, conmfotable rooms and great restaurant and bar

on reaching there we found out our kids couldn't use

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

internet/wifi kept dropping off

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers

we used the spa facilities

food at todiwala restaurant, good value kitchen menu and really helpful, friendly staff

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

i ordered room service breakfast and received overcooked eggs and tasteless avocado toast

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

gym facikities were amazing, as was the spa

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

nice quiet little room to stay, good a facilities. good parking and left alone,

enthusiastic staff, free parking, free wifi.

free wifi

good price, comfortable , nice, clean with free parking

maybe the loud laundry vehicle under my room at 4

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

and breakfast was amazing the whole staff from the front desk to the hospitality staff in the bar and restaurant

bit noisy in the corridor first thing with kids running up and down

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and ruined

laundry needs for long stays

and then my laundry which i left in the bathroom they all got soaked and

being kept awake all night with laundry

as soon as i booked the hotel and queried an early check in, it was so nice to receive a phone call letting me

; excellent parking; good shower; outstanding breakfast; free wifi; flexibility (let me park there even after

value for money, staff friendly and comfortable for my kids

has free onsite parking

very good location in harrow with good parking area

same breakfast everyday laundry services expensive

bar had light meals

room service is excellent and professional

breakfast was lovely,all the staff were really friendly and helpful

wifi was very weak and amenities were not so good

kids received complimentary treats.

the wifi worked well

quiet and very clean wifi work well for my business activity coffee machine with pods was a nice

holidayinn forgot to mention that there is a gym inside house, and ist ok, with

s not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic