lack of proper room service and proper laundry service

good, simple access to wifi and shower and bathroom clean, water hot - all a*

we had a lovely meal in the bar area and the breakfast was great

a car it's a very good location near to major road links and plenty of parking

location, great price and value for money, good parking and general layout, polite and helpful

lovely room, great location. good facilities for bar and food

unfortunately the bar was closed when i came, which was not great

same with the bar - it closed at 8pm so although we absolutely loved it - just consider what is important to

the accommodation was clean and very comfortable, parking right outside

wifi

quiet, nice room, plenty of parking, nice breakfast.

room service was excellent

location felt a little dodgy. no room service after 8pm so had to get a pizza delivered.

plenty of free off road parking

very quite location. easy access to the bar and facilities

no laundry room.

needed a steam clean in bedroom this time , wifi seems to not be as good as it used to be

free wifi, free parking and free breakfast

breakfast was lovely. my bed was really comfortable and the shower was lovely.

noise from the bar area as we were the nearest to the reception on the ground floor, so some loud men could be

good car parking

the breakfast was delicious and the spa facilities excellent.

loved the privacy of the mews suite but how swift the staff accodate when you order room service

the cocktails in the bar were really terrific and i'm quite fussy when it comes to a whiskey sour

toby the barman in the terrace bar went above and beyond and actually made the stay better

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

breakfast could have more on the buffet. cold meats, cheese and more pastries

were the beds, keep hurting our legs on the bottom were it over hung and the put up bed for the kids wasn't the

no room service etc

rooms do not have a bar fridge to store cold drinks, and no room service available

kids were extremely happy and staff is so helpful and friendly we could not wish for more after

on complaining was told that they could not keep up in the kitchen when they had a wedding and the hotel was

fabulous room, lovely grounds, real feel of relaxation and a brilliant breakfast.

very well breakfast set up in the restaurant

quiet location and massive grounds well tended very good kitchen - dinner was exceptional

to control heat noise from the kitchen right into early hours room must have been next to laundry all we heard

disconcerted to find them already hung on the towel rail as they did not look so fresh from the laundry

christmas was all around the territory of the hotel - cool apres ski bar and lights path

breakfast in the cow shed was superb and our room was perfect

also, there s loads of wall space, it would have been good to have one shelf along the kitchen wall to put

there was a halloween party going on in the bar area which we went to and had a great night

access to the rooms is via a rear exit with bags of dirty laundry stacked outside and black bin liners of

i thought the bar and restaurant prices were more inline with the west end then hertfingfordbury

excellent parking

room, great bar and great food in a quiet location but very close to my meeting the next day

the bar service and restaurant were very nice with excellent service

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

were friendly, room was spotless ,location was great, wifi was great our dog was welcome will use

the breakfast is superb and delicious,,lot's of choices and variety

as a family with 3 small kids, they should have took that more seriously, they pretty much wanted to give us

cooked english breakfast was really good

i only filter on free wifi and air conditioning for hotels in europe

breakfast choice was excellent as was the dining area

breakfast was very good quality

wifi signal not great

to keep the doors to service rooms closed - opposite our room door we kept being faced with dirty laundry and

evening bar meal very good, quick friendly service from all staff

food and room service top quality

went smoothly, found room fine and clean although near kitchen extractor fan, so it could have been a bit quieter

i left feeling very uncomfortable also, my room was above the kitchen and the kitchen staff were outside smoking

ve liked if they had more information on the services they provided and the costs, such as laundry

free wifi didn't work

the wifi didn't work half of the time and there was dust underneath the beds even though it was cleaned

inn is going through a refurbishment and i found it clean and had no other issues, except the wifi was almost

was generally dirty, but worse was when i found my luggage in the shared kitchen instead of my room after i got

wifi issues

parking, check in, eating and drinking

nice outside area good parking facilities and tv had great connection so didn t keep freezing which in some

additionally when we ordered room service (toast and butter) it took an hour to arrive and didn t even have

the bar didn t have any bottled water could only offer tap water.

the breakfast was excellent, with a good variety and high quality

everything. comfortable, clean, friendly...great food.... kids adored the pool...

comfy beds adequate gym and pool with spa pool and sauna/steam room a bonus

pool amazing kids absolutely loved it

and could not do enough to organise or arrange our stay to make it stress free facilities are the pool and

laundry in corridor biscuits well out of date overall musty smell need major upgrade way over

no laundry service

had the most warm welcome and the bar menu was really good

wifi the first day was slow in the room, but after reporting it was improved.

cleanliness of room.... no wifi access

beddings are very clean, only laundry service is working properly

the view from the room looked out to the laundry

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

we were unable to order dessert as the bar man had been left on his own so we we re sat for a long time after

all staff , great breakfast and steaks

and leaving crates of dirty laundry in the corridor

big room , clean pool

pool and spa facilities difficult to find (bit of a maze), for a 4* expected more variety with breakfast,

swimming pool

one answered the phone when i called for room service or reception

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

get any wifi, some of the bulbs wasn't working, the kettle had limescale, not much water pressure in the

wifi works well in all

no gym, pool etc. this was known before booking so it s not really a fault.

housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

and the sheets had a mark on which probably laundry rather than housekeeping

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

parking was not close to entrance

bed was uncomfortable, room was tiny. tv in room didn t work wifi wasn t great.

drinks at the hotel bar were very expensive

do arrives bit cold waiting outside bar to use intercom friendly enchanting g

a real resort feel. excellent bar and food

the bar menu had more choice than the restaurant

the bar menu is limited and repetitive. drink prices are slightly high.

of clean towells / laundry / cleaning is a pain but tough times for everyone so understand why there is none

my room next to the laundry shoot carried the sound to my room

room spacious with extras, iron, hairdryer and option for laundry to be done made the stay very

no guest laundry

sofa bed had sharp metal exposed on its sides constituting injury risk especially for kids.

shower appeared to leak, every other holiday inn that i have stayed at has had a guest laundry you can use for

location close to train station breakfast rooms were warm and very comfortable

staff so helpful housein i think allowed us early check in and a room with train views for my son

and sofa bed for 2 teens not perfect, but done for one night) staff very helpful, managed to get early check in

junction station is a few minutes walk away, the rooms were clean and the staff are helpful, the breakfast has

room was excellent, the pool and gym facilities were great

or so and that s right in the middle of the day when i would have liked to take our daughter - kids nap in

i had trouble connecting to wifi on all days.

spent a lovely night at the hotel. the kids loved the pool.

the bedroom was very comfortable, and the bar was a great place to relax and watch the golf

doesnt do laundry

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

they allowed me late check out

wifi and breakfast included. very close to harry potter studios.

good parking for my van , the restaurant and bar was a bonus good food a bit basic but still good , i would

india behind the bar very knowledgeable about products

room service ordered something to eat said it would be 15 minutes 45 minutes we telephoned and

room service was quick, comfortable bed

i had a last minute booking and they could accommodate early check in

wanted, and got an early check in, 10am

always kids menus never cater for celiacs, and even the chickpea lentil dhal has wheat in the sauce which

we were travelling with two kids aged 8/6

the room was pretty small, especially once the sofabed was out (i was sharing with my kids aged 3 and 6), but

nice small bar in the lobby with drinks and snacks with reasonable prices

breakfast included and close to the airport. very good price.

someones leftover(clean)laundry hanging wardrobe door not

someonelses cleaned laundry still hanging on wardrobe

good design, great breakfast, great gym

limited menu. expensive bar. extractor in bedroom not working. poor wifi

the staff were also so friendly and great with the kids

were they not fresh, or was that the smell of the laundry soap

10 parking charge, no actual reception and worst of all the room above us must of been a laundry or something

wifi is just not reliable if you want to do any work while having a rest before early morning

close to the airport, within walking distance, excellent facilties and breakfast was good.

i could not get to their wifi because it prompted me to become a member, and i chose not to.

clean and spacious room, mini gym, restaurant, very friendly staff. will definitely stay again

everything clean and kids got to eat for free

couldn't find mention anywhere on the hotel site, that there were a couple of ev charger points

we did not have dinner or breakfast due to our late arrival and early departure, but the bar was open until 0

the gym has got extra functional machines

there is no laundry service available

you also hear the laundry stores and delivery s on the office block side with the staff parking area

problem giving us a very early check in after a long flight

man on reception said yes at cost of 30 for early check in so not to come back too soon

food and drink was very expensive for what it was and i think the 5 room service fee is extortionate on top

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

was not enough bar staff at the function i attended

nice golf course

lovely lobby/sitting area. great bar and staff

awesome, great variety of choice for breakfast, which the kids loved, and non dairy and gluten free options

bar prices were ridiculous - and small bottles of water 1

we dined there both evenings and breakfast was lovely

kids friendly

the internet didn t work at all. worst wifi ever experienced at a hotel.

to covid precautions the kitchen in the lodge was discounted, there was no laundry room, so ended up using a

parking, cleanliness, breakfast

that the wifi doesn't cover the bedrooms, only inside the reception area, weird!

was no wifi outside of reception so i ended up trying to do an interview in a stairwell with automatic

the lodges were spacious with a separate kitchen in each and all double beds were spaced out to give plenty of

ordered room service for myself and my daughter and housekeeping took our food away before we were done

my stay was excellent as always and the breakfast had great variety

golf, good choice of restaurants, staff very friendly/excellent attention to guests well-being

golf course features an expansive open space complemented by serene water fountains and lush plants

breakfast l, grounds and things to do with kids

very near to public transportation and restaurant and bar facilities, as well as a gym

brand new hotel with great parking and ev charging.

stayed in a king suite so plenty of space and loved the kitchen area; very handy

i loved that it had a gym

wifi was rather fast

this visit we were put right next to the laundry room so early in the morning we were woken to thre sound of a

nice bar and food served in the hotel was great

good parking facilities and located on a good high street opposite a tesco express and various other

only complaint was we got the last parking space and couldn t reserve a space but there was a function on

staff, lots of parking, clean and very comfortable in a great location for station and old town

no breakfast or cosy bar as advertised

wifi very good

location and limited parking bit at the price i paid it wasn t a problem as i expected it.

good wifi, good shower

breakfast because of covid-19 was a packed lunch sandwich pancakes breakfast bar and water

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

35 am by a member of staff banging doors and rolling laundry trolleys across the carpark outside of my bedroom

room was above the laundry room i think could here some machine all night long room 201, i think the halls were

efficient management of laundry requirements

wifi signal is very poor and could be made better

little jem with a beautiful garden bar at the back, loved staying here

area can be a bit sketchy at night especially with there being a bar in the hotel, but not something that would

facilities that were offered are not actually their e.g. room service, was none

free wifi although signal wasn't always great

the bar and restaurant are truly amazing

free wifi and charging ports breakfast was great

couldnt provide room service to two very hungry guests who had an early start with no breakfast

excellent room service and good facilities. close to town.

great bar and restaurant

from reception to bar staff to cleaners

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

unfortunately the wifi is not good from the rooms which makes it difficult for work

wifi is perfect and the room had everything we needed

very clean and within walking distance to train station a very good breakfast

great staff, great breakfast, would definitely recommend

room #10 is by maids workstation- laundry. very noisy! pillows were hard.

would have been great to have had a mini bar in the room

breakfast was amazing, gorgeous setting and lovely choices

i checked into my room around 9pm and was still able to order room service

gentleman on the bar at night was funny and generous with drink