in general the hotel was nice and bed was comfortable. wifi worked well.

chips were 10 on room service!!!!!

perfect location for our trip to this area. very good car parking . elegant hotel

mor parking space especially on saturday nigh

who greeted us at breakfast was pleasant enough and told us we could sit anywhere we liked

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

they are great with kids

kids loved the pool

room great, bar area was very welcoming

laundry service and our mini fridge was not very cold

dirty laundry by room and breakfast some issues with sausages being overcooked

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

room service needed to be on point

location and facilities gym

could extend the bar to give it its own space

bar was closed when we returned, which seemed quite early, but was probably due to a private

for stoke poges golf course is great

food stops at 9 and no room service so if you're going to see a show, eat before or plan accordingly

an issue with wifi in my room so they moved/upgraded me for the second night foc

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

gym facikities were amazing, as was the spa

dinner was not 5* - the outside pool was not clean homing a frog, dead flies, leaves & frog spawn - wobbly dinner

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

amazing spa and outdoor pool

services as laundry and the location

the lancaster laundry room was very dirty .

when we checked out we asked help with our luggage and they had to use their laundry trolley

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

kids enjoyed the swimming pool

the room service was great and food very tasty

were very friendly and accommodating, judy was very helpful along with the reception and bar staff

the room decor was gorgeous, but the massive let down was the stains in the carpet, the chipped woodwork, and

parking area and service road was poorly lit, uneven and rutted, the parking looked like an after

in the room, easy to find following sat nav, reasonable selection of beer, quiet rooms, free car parking

when we got back as we were staying and it could have been added to our room but we were told the bar was closed

very clean and comfortable with great staff great bar and food inc breakfast

staff were so friendly and helpful good evening meal and excellent breakfast lovely

complementary 1st drink at the bar (normal price = 20 )and freshly cooked english breakfast (prices vary from

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

laundry room facilities were great

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

the small store inside from which you could buy laundry etc , the cleaning staff was good

well geared up for kids

the food was good with a choice of eating in the main bar downstairs or the restaurant upstairs

as 2 adults with no kids we didn't know it would be thunderbird themed

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

music channels on tv, wifi dropped off and trued to reset it but didn't recognise my room number and surname

yes it s ok the kids really love it

lovely breakfast and room perfect.

drinks at the bar were outrageously expensive but apart from that, highly recommend

the kids loved their 'kids checkin' area too

the 7.45am room service call from the maid !

no laundry service or clothes washing machines

location was excellent - the rooms were clean and excellent wifi

lack of gym/swimming pool facilities

room service on day of departure knocked twice early on day of departure when check out was not

nice lounge with free food for kids which is really great

wifi, but mobile signal fine anyway

food was great however we was expecting a buffet breakfast

facilitated an early check in

the check-in was pretty quick and grovefield hotel had accepted our early check in

pizza arrived cold with room service

i would have liked to have seen a better selection of wines on the room service menu

staff were all friendly it was a beautiful setting the pool was gorgeous the gardens and estate were

public rooms, fantastic spa, excellent breakfast set in national trust grounds, the trees, walks and gardens

dinner and bar very vey good and great

beautiful junior suite cam with a gas fireplace which was an unexpected although welcome addition over the long

plenty of parking

clean , comfortable room and bed , excellent tea and coffee and good wifi

friendly helpful staff, wifi instantly available, no messing about

lovely big room and shower room plenty of parking

staff excellent restaurant and bar room was clean and large comfortable bed a great nights sleep breakfast was

location and the room was lovely - we had a duplex room hawkyns restaurant - food was excellent ev chargers in

room original allocated to me in the main inn had bad wifi and meant that i had to attend a webinar in the bar

breakfast was average

lovely hotel, very pet friendly and helpful staff. super breakfast....excellent stay, thank you.

wifi does not reach bedroom

laundry only changed after i asked (1

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

breakfast was also spot on: fresh, tasty, and a great start to the day

the breakfast was great

the breakfast was good plenty of food and a nice large pot of tea and coffee happy days

complete juxtaposition to those working in the kitchen, cleaning and concierge who were always very helpful

free wifi, it is so old fashioned to ask money for this facility

convenient location with easy access to london. excellent staff, food, facilities and gym.

kids logged on to wifi and cost me 12

all staff were very friendly (kitchen bar room service ) but reception needs to be more friendly

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

(there are several parking areas so do not park and unload luggage until you know where your room is

the wet wild days of our stay i wished the fires had been lit in the bar and library

the staff were a little flustered in the morning at breakfast due to the overwhelming number of people coming

i offered to pay for an early check in but they would not commit

no accessories such as room slippers, shower cap or laundry bag were available

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and

laundry needs for long stays

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

nice quiet little room to stay, good a facilities. good parking and left alone,

we had wifi and multichannel tv

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public

good price, comfortable , nice, clean with free parking

wifi

in-house wifi still unstable.

breakfast was very good

reachable to underground & railways station south ruislip 2-housekeeping 3-free wifi 4- check in:check out

very good staff and the bar lady was excellent

it was quite funny, but if i were there on business, or had kids with me and therefore an early start, i wouldn

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

shared facilities are excellent but bar and breakfast not open yet

car parking - only a few spare places

enough parking

laundry cage crashing past our room at 6

noise from laundry during the night

good wifi

friendly helpful staff great breakfast and appreciated free drink voucher in the nice little bar good location

staff very helpful and accommodated an early check in

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

the treatments at the spa are divine

not enough staff to support restaurants and bar and front desk.

drinks were expensive and the hydro pool in the spa is shut, and no availability for

lovely clean spa area

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

staff were very attentive, friendly and professional in each department, chris in the spa looked after us all

disco beneath room until midnight, not great with kids.

it had no swimming pool.

as well as bar /restaurant staff the hotel reception was very helpful

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

wifi connection wasn't great to be honest.

great bar & restaurant

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

very central directly opposite the castle and close to all the shops and bars

ra or similar)

location of my room 417 - view of the laundry carts!

wouldn't/couldn't accept cash to settle my room service bill.

good wifi and sockets with usb ports - a plus if you don't have a converter

the location is fantastic, breakfast good , the bar and service fantstic

very comfortable. perfect location. responsive room service if any issues. good restaurant.

the book in the room said we could phone down for room service however there was no phone in the room to do

the bar was welcoming and had many local people using it

only dissapointment was sour milk at breakfast otherwise breakfast staff were very helpful and friendly

bar at location

area with two single beds which was a bit unusual but nice as it felt more spacious and our kids who are slightly

about this hotel is super, it's location, staff helpfulness, breakfast, wifi, airport transport, have stayed

geothermal pool and saunas were really clean and relaxing

only 1 of the 5 kids meals options available on menu

the gym is well equipped and the pool is nice if not a bit cold

it also disrupted their electronics and their wifi, which

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

restaurant was closed, but the bar meal was delicious, and very well presented

we brought a pet and they were so accommodating, and the team were incredibly helpful.

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

room service man was friendly, helpful and chatty

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

need of an upgrade, carpets dirty, rotten wooden window frame and the pull out sofa bed for the kids was dirty

wifi was slow at times which meant i ended up hotspotting from phone instead

sadly, we had to ask for room service

laundry looked clean but not the appliances

the laundry is piled up in the hallway

the beautiful bathroom, excellent breakfast, service, staff, iain s knowledge and helpfulness contributed to

free parking very useful

there is a nice kitchen to make your own coffee in though

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

they have very very reasonable late check out rates for the later flights

very easy to get to and from the airport in the early hours of the morning room service had lots of

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

excellent breakfast

kids cereals, overcooked eggs and unripe tomatoes

located a five minute walk from windsor high street. wifi a good connection.

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

the only thing was kitchen was not operating so had to get food from outside

my kids struggged to sleep on the beds

the kids hated it and it was a bad experience for them

bar is a good size and the drinks are very reasonably priced

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

the private doors for laundry/house keeping are worth avoiding

m) as we signed up for the intercontinental hotels group while checking in

some new curtains; it's not the hotel's fault but i had issues getting there as there was no free wifi at the

friendly helpful staff; car parking ; proximity to town ; reasonabley priced vending machine and bar; arrived

had trolleys of laundry outside the window which ruined the view

the kitchen was well equipped and we cooked dinner and breakfast there were several sitting areas where

and whole setting, a spa on a barge

gym was a nice

luke and harrison that work in the bar and restaurant and phenomenal

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

with luggage - although i must commend a female staff that saw me struggling with luggage and 2 kids and offered

the upgrade was amazing just slightly disappointed that we couldn't take our son in to the spa pool

could have done with more disabled parking

my stay was excellent as always and the breakfast had great variety

rooms were comfy/ warm/ beautiful/ quiet best breakfast we’ve ever had

the valet at the entrance was not welcoming, and service in the lounges and the stables bar fell short of

the only thing missing was the shoe horn and laundry bag.

great room service

convenient, with excellent room service

great wifi for the next day s early meetings

breakfast was one of best i ve had and the manager was extremely

the property also had a well stocked gym, laundry facilities and decent restaurant on site

super convenient to do laundry before the next flight

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

great bed, space, laundry and facilities

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i