bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

the swimming pool and the breakfast

could do with a bit more gym equipment

the bedside lights in our room didn t work and the wifi in our room wasn t great.

lovely gardens. staff good and hotel clean and good breakfast. no problems with parking.

room service food was good too

who greeted us at breakfast was pleasant enough and told us we could sit anywhere we liked

poor wifi , a very long walk to the room

wifi was excellent

friendly and helpful staff very beautiful and clean rooms with a surprise hot tub and outdoor pool was lovely

kids allowed in the bar at 1030 so didn t want to get a drink, only negative

the clock chiming every 15 minutes when your trying to have a snooze by the pool ud83dude02

absolutely everything!!! breakfast and dinner!!! love the hot tub

i would have liked to have seen a better selection of wines on the room service menu

room, no desk to work at, shaky wifi, laundry service produced still-wet clothes with a strong odor

friendly staff. clean rooms, parking on site

room excellent, food first class price of b&b good plenty of parking.

at reception was so lovely and friendly, location was excellent and the hotel has plenty of free parking space

early check in even so i didn't request it beforehand

we had no wifi for most of the stay

i'm extremely surprised this wasn't reported by room service

fabulous breakfast.

the atmosphere and ambiance in the bar and restaurant was very relaxing.

also never know a residents bar not to be open or room

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

laundry only changed after i asked (1

on site parking

the breakfast was good plenty of food and a nice large pot of tea and coffee happy days

there was therefore no formal evening meal available, but there was room

superior double and everything about it was lovely and the bed was very comfortable the swimming pool and sauna

the room decor was gorgeous, but the massive let down was the stains in the carpet, the chipped woodwork, and

pool area was very warm and the chlorine levels were too high - kids had red rashes after using the

i liked it all. maybe a more varied kids menu

had a treatment in the spa and the specialist was awesome

the guys behind the bar were very friendly

wifi was strong and easy to connect to, so overall it was good value for money and i would stay

breakfast pricing £14.99 - not the best value for money

wifi signal strength was very weak - it kept switching off which was frustrating

just had room service once, prices reasonable

no view other than the laundry rooms

the room smelt of damp laundry and the windows couldn't be fully

wifi was virtually non existent

the hotel is amazing but the lesuire facilities they have are excellent for adults & kids

welcoming staff great location clean rooms lovely breakfast

laundry service and our mini fridge was not very cold

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

dirty laundry by room and breakfast some issues with sausages being overcooked

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

parking plentiful

friendly staff, lovely bar area and great outdoors

good sized clean rooms with microwave and fridge. nice bathroom with bath. wifi

hotel, great staff, 24/7 check in and had a fridge and microwave in the room, and free parking

was a single female traveller and felt slightly uncomfortable walking through a bar filled with men in the

have stayed here 5 times have to say the service is fantastic however they have a parking system the is appalling

free parking, clean rooms, bar to use if desired, very accommodating

comfortable, warm, everything you need, staff exceptional, and breakfast brilliant, loved it

ok, good breakfast comfy bed and ok wifi

kids loved the food - evening meal and breakfast

staff very nice. polite and great with the kids. delicious breakfast. plenty of choice.

didn't make use of breakfast of room service, but there was a great choice on the menu

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

easy parking.

the room was lovely, bed was comfortable and breakfast in the morning was fantastic

room service after hours would have been an added bonus.

d say the spa area was small with only a hot tub outside and a sauna

good location and good parking as i have a large van, good price and friendly staff

off road parking was good, room facilities were basic but absolutely fine and clean.

parking was a problem

price, lots of parking, easy to find location, friendly and helpful staff if there was something missing or you

parking right outside the hotel free of charge

was not told i would have to pay extra for the pet when booking

first i thought they only had car parking at the front which looks limited but they have a big car park behind

was very good , except parking

charged extra 10 for accompanying pet

spacious, plenty of parking, very quiet, dog friendly.

staff, clean, friendly and easy parking

nice room. parking was included.

room hot so opened window to gut the full output of the kitchen greasy cooker

clean and presentable, great value for money and staff allowed us access to the kitchen to heat dinner and

there was also parking

room service excellent in cleaning etc

kids menu would have been nice

only kids cereal,, no side plates for toast the room was a deluxe twin for 93 a night

trish on the front desk and breakfast staff all brilliant

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

they have a large bar area, a great position on the river and a nice outdoor seating area

room service

room service should be 24 hours

location is good for henley regatta. they provide a good laundry service.

couldn't get wifi in the room without standing at the door

we thoroughly enjoyed the room service and the view of the weir from our room.

room service menu small and expensive for what you got

woken by kids (and adults) shouting at 6:45 am this morning in the room next door

the laundry is piled up in the hallway

laundry looked clean but not the appliances

plenty of choice for breakfast, cosy breakfast room

flexible with check in and check out, and helped us along the way, including with booking the spa service

good breakfast choices, gluten free bread and granola

could extend the bar to give it its own space

plenty of parking with lighting

had to go for room service and then had to pay the tray charge

the wifi in our room siding work and the jacuzzi bath was working

room service breakfast

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

wonderful staff, fantastic spa facilities. commutable clean rooms and plenty of parking.

would have liked room service but it wasn t an option and so we ordered at the bar and brought it back to our

there was absolutely no catering for children and it made the mealtime very stressful and the kids hardly ate

beds sooo comfy all clean parking awesome too thank yous

they offer spa services by appt

the wifi signal is challenging.

good staff breakfast excellent

the kids loved their 'kids checkin' area too

though didnt know how to connect to the wifi and what the wifi was called

it had character lots of parking comfortable bed

the staff also went above and beyond getting us an early check in so we could get ready for a wedding nearby

wifi not working well in room 18

location with plenty of parking

delicious beers in the bar too

was able to do laundry and younger guests could play playstation upon request

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

the small store inside from which you could buy laundry etc , the cleaning staff was good

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry room facilities were great

little selection of breakfast for all, kids entertained with football table and various games around the lobby

proximity to the station. value for money. lovely too. lovely breakfast. lovely staff.

breakfast was really nice everything was cooked perfect, there was also a good selection of cereal

fantastic, making it a great base for a little getaway, loads of local restaurants but also hotel bar and food

spacious and playful hotel for kids

no laundry service or clothes washing machines

staff were very friendly and great with the kids, room was very clean.

nice lounge with free food for kids which is really great

kids eat free too

closeness to legoland. kids eat free. parking available

the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

gym facilities are the best i've ever seen

i ordered room service breakfast and received overcooked eggs and tasteless avocado toast

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to

had trolleys of laundry outside the window which ruined the view

thanks a lot to everybody including russel at the bar and all the amazing staff that have made this experience

the spa and comfortable beds, plus hotel decor

bed was comfy if a little small, nice big pillows, bed robes, nespresso machine, ample parking

nice that there was free wifi which actually seemed to work

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

music in the bar and communal areas, the bar facility closed too early at the weekend, the breakfast was pretty

downside is gym wasn't open and they were fully booked in spa so you couldn't book a

there was wifi but no notification of the password so it was unusable

plenty of parking

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

isn t kids friendly place, we have 20months old son, couldn t find any suitable food for him, and other

room service menu limited and rooms a little dated, but still very pleasant.

free parking a great feature too

dinner quite pricey! but portion sizes for kids excellent!!

the position of the hotel breakfast was good

hotel could be clearer about the breakfast policy that only continental breakfast is included in the price

also having live music and dj at the bar area was so fun

didn t like the layout of the bar area

enough space if traveling with large suitcases room service not available all day until 5-6pm and limited choice

laundry cage crashing past our room at 6

noise from laundry during the night

turns out the hotel take your bank details incase you have any room service, i didn t feel comfortable with

mentioning our 3 year anniversary, upon arrival in our room was we greeted with rose petals in the shape of a

staff very helpful and accommodated an early check in

one young man barged through the front door coming towards me of the hotel carrying laundry as i was walking

a laundry room would be good for overseas travellers

i arrived the top of the stair well was partially blocked with a hoover a fan and dirty laundry, they were there

awoken at 4am by a laundry

night due to this and the room window was by the road, which although not busy had a very noisy laundry delivery

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

due to covid there was no room service which was fine but already very limited tea and coffee and had to request

dining and bar area very good with great views

no pool

wifi didnt require a password but needed to be connected to our email, facebook etc accounts and im

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

room service menu wasn't great

mini bar was empty

the laundry is in the same building, very simple and understanding operating by coins

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

there is also self laundry machines

the lancaster laundry room was very dirty .

services as laundry and the location

location of my room 417 - view of the laundry carts!

the bar was really well decorated and the staff were very attentive

had asked for room service breakfast at a specific time as i had to reach somewhere in time

the location is fantastic, breakfast good , the bar and service fantstic

i know it s windsor but for the price i expected the room to be smarter. also, wifi useless

no free wifi to guests not booking direct with the hotel

the gym is outstanding, i was really impressed with the amount of equipment and how well the gym was

pool which is open until 9pm, great for the kids to splash about

they were so kind and even offered kids pizza on thursday

pool was handy great for the kids

they don't seem very family friendly and don't allow kids under 5 on the property

bar and restaurant fantastic

exceptionally beautiful grounds and building. helpful staff. free parking.

great health spa and pool, not busy. food was great. bar manager was fantastic cocktail maker.

all meals were excellent steak cooked perfect and eggs at breakfast just right.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

better when the bar opens if it ever will

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

breakfast, food was running out but not replenshed quickly- probably to the volume of people that

i had to keep entering my email every day to access the wifi.

i'm not a breakfast person but what i saw and had, everything was

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

the wifi in the room was so unstable i could not access my emails let alone do anything else on the

and welcoming staff, great location, lovely breakfast with lots of options

excellent breakfast

with a complimentary mini bar, great coffee, comfiest bed ever, free parking onsite and excellent wifi, all at

bar at the front of hotel, bar staff friendly, billy served us and was polite

early check in, comfortable bed, decent breakfast, polite staff, water bottles in room.

location for wembley stadium parking free facilities excellent and accommodation very

very clean and comfortable with great staff great bar and food inc breakfast