and leaving crates of dirty laundry in the corridor

pool and spa

lovely staff members, enjoyed the spa and gluten and the most comfy beds ever.

place to stay, very comfortable and excellent value for money, wish i had the chance to use the spa facilities

spa facilities was quite good

the view from the room looked out to the laundry

beddings are very clean, only laundry service is working properly

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

free wifi

all the staff were attentive. they were very nice and friendly to the kids especially.

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

room was above the laundry room i think could here some machine all night long room 201, i think the halls were

35 am by a member of staff banging doors and rolling laundry trolleys across the carpark outside of my bedroom

efficient management of laundry requirements

5 per person charge for room service on top of meal! shower head doesn't come off the wall.

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

deluxe for its large bed, room as huge with superb view to london in the distance, plenty of parking, pleasant

nice to have access to a basic gym too and would have happily sat outside in better weather or in the bar

hotel bar could have been open for longer

there is no laundry service available

you also hear the laundry stores and delivery s on the office block side with the staff parking area

the wifi is very poor

reception, restaurant and room service - the same person on an evening shift served us and checked us in, she

i ordered room service i wasn't told how much the charge was i was only told of price of food but this price

shower appeared to leak, every other holiday inn that i have stayed at has had a guest laundry you can use for

saied was very helpful in organizing our early check in

clean, breakfast was great, location next to train station

good wifi staff and food

good breakfast

ve liked if they had more information on the services they provided and the costs, such as laundry

room was basic but met all needs, tv and wifi very good

was too small, extremely dirty, no good value for the money, wifi didn't work, long distance to the room

kitchen stank and looked like it hadn't been cleaned in years

was generally dirty, but worse was when i found my luggage in the shared kitchen instead of my room after i got

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

was fine nice breakfast, was visiting strictly and it is the perfect venue studios are 2 minutes away and parking

late check out, great location, only 15-20 minute walk from train station

good free wifi in room and around the property

little jem with a beautiful garden bar at the back, loved staying here

unbelievable bar restaurant area

area can be a bit sketchy at night especially with there being a bar in the hotel, but not something that would

also the bar and restaurant downstairs is exquisite and sincerely underrated i had a great night

staff was very helpful and ready to assist and provide room service at odd hours of night

excellent pool and gym is a bonus at this

the gym, the pool and the great big breakfast!

everything - excellent hotel (thai green curry on the room service menu was especially good).

clean, 24 hour gym, fantastic breakfast, great staff, wonderful value for money

only thing i wish breakfast finished at 10am as not all customers just want mega early start

engaging our baby -the mini landies experience - no wonder it's their most popular activity for kids, so cute

too many noisy kids to enjoy that part

the outdoor swimming pool, complete with bar and small beach, is a real highlight

golf carts aren't easily available

-the children's pool open daily 10am-6pm

very good location in harrow with good parking area

at reception did not come across as friendly given me the keys to the room and walked away the room service was

wifi can t reach the first floor, i had to buy extra data for my travel.

free parking which is always a bonus

both the open and secure wifi kept dropping.

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

and the sheets had a mark on which probably laundry rather than housekeeping

i had the pool to myself for an hour

didn't bother us but it might have been worth telling people as there were alot of (legal aged) kids in the bar

no laundry room.

good position and parking

have a dairy problem so a little more help with that in the breakfast service would be helpful

ev charger was being used by someone not staying at hotel all evening

couldn't get wifi to work

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

free wifi and signal is strong

lovely people, parking, amazing location

parking was available outside the hotel and the owner/manager was very friendly and nothing was too

plenty of free parking around the hotel free wifi and can buy soft drinks from reception great little hotel,

was extremely friendly and helpful - going out of his way to improve our stay with early check in and a lovely

music in bar was terrible

breakfast food was a great spread and the facilities including the spa & gym were well kept

lift felt like it was going to break down , we went away for the first time in 9 years without kids and the spa

we used the cocktail bar which was superb

loved using the gym then into the sauna and pool

waited a long time to be served at bar ( we were shown to the bar because our rooms were not ready - see other

room service i had pre-ordered had not been prepared for my late arrival

seating in bar could be more interesting and comfortable

no room service available at all! which wasn t mentioned upon check in.

prices in bar slightly high

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

but they have laundry service

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

breakfast choices and free for kids

breakfast was also great loads of

rooms are not soundproof and there is no room service though it's advertised

staff were friendly and helpful, wifi was great and so was the location

also if you are looking for a pet friendly reservation this one was bit overpriced

everything was fantastic. clean room, wifi, very nice and helpful owner. safe parking space..

tv didnt work, no wifi

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

didn't have small bar fridge in room.

free wifi

a room service menu in the room would ve been helpful

if you want to reduce your expenses then it would be better to do so by reducing the room service frequency

on the downside, many people commented that the wifi was not great

great value for money highly recommend great bar and restaurant offering amazing

breakfast was very good

lovely continental breakfast

out of date breakfast very very basic for the price, they even hid the little tubs of nutella, kids recived 1

no pen,laundry bag, any toiletries

our room apposite laundry room, bit noisy.

easy access, great swimming pool, gym, steam room and sauna

great location beside wembley for peace of mind with the kids after the concert than trying to get on the

the pool was clean and had all the facilities

kids enjoyed the tv in the bath

the hotel needs to offer room service or even cold snacks out of hours

very clean and the kids loved the tv in the bathroom

room service served

it is a 5 minute walk away and has wonderful food, bar and rooms

wifi a bit patchy and not secure

lovely lounge area with fireplace, as well as a cozy bar with friendly service

unfortunately the wifi failed part way through our two-day stay

robes, tea and coffee maker and room service available friendly and helpful staff free parking wifi aircon lovely

friendly staff. great welcome. excellent breakfast and bar food. room very comfortable.

kitchen to offer even sandwiches

location, plenty of safe and secure parking, beautiful hotel and building

have stayed many places over the globe and in london, easy to get to, easy to use as base, great parking, very

great room and lots of parking

plenty of free parking.

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

kids sized chairs that were almost on the floor they were that low, it just looked really tired it

we played 9 holes of golf on a well manicured golf course

we had a spacious tasteful decorated room with a large tv, free wifi, that was spotlessly clean

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

doesnt do laundry

the breakfast was tasty and plentiful

the room was a little tight with a dog found it a bit small for the pet as well

clean. lovely staff. good breakfast. parking. near a restaurant. lifts. facilities.

to keep the doors to service rooms closed - opposite our room door we kept being faced with dirty laundry and

wifi not entirely reliable

evening bar meal very good, quick friendly service from all staff

it's a beautiful property and grounds. bar staff excellent and friendly with a lovely ambience.

not really pet friendly therefore

next to the wraparound outdoor seating areas - some of the young apple trees took a beating with kids throwing

ample parking

the hotel restaurant and bar are both tasteful decorated, great relaxing welcoming feeling.

wifi was slow, room was a little warm (we could have opened window

bed was very comfortable and the wifi worked really well despite being away from the main building

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

dirty laundry by room and breakfast some issues with sausages being overcooked

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

laundry service and our mini fridge was not very cold

debbie on breakfast a credit to the hotel made sure everything ran smoothly, food was delicious and freshly

the wifi was excellent

staff were very helpful and the health spa was extremely

bed, clean/good sized rooms, helpful staff, good evening meal selection, great breakfast

able to hear all the kids running up and down the corridors at night but that s not the hotels

no wi-fi, no restaurant, no laundry, no room service , no kitchen

room was located in the basement near the laundry room so when we checked in (4pm ish) and we were shown to our

dated and shower took a long while to heat up and using spa bath the water was very tepid

food was below standard room was tired & dated facilities was minimal bathroom was dirty smell in room service

the phone in the room wasn't working very well, either to call the reception or to ask for room service

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

maybe the loud laundry vehicle under my room at 4

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

friendly helpfull staff great breakfast plenty of choice .

and breakfast was amazing the whole staff from the front desk to the hospitality staff in the bar and restaurant

the bar, we couldn t drink their, beer terrible, corridor, bags of laundry in the corridor, from when we got

a four star hotel we expected their to be a laundry service and room service

along the corridor few meters away from our bedroom door the hotels laundry/storage room was always wide open

location very close a supermarket, fastfoods, laundry, and rail line

the hotel forecourt was blocked upon my departure by a skip and a laundry truck unloading and loading linen,

same breakfast everyday laundry services expensive

room service was dear and i was charged 9 over

breakfast was ok, but not a lot of options, and the stuff, is helping in the buffet

wifi

i was surprised the restaurant bar doesn't have any cocktails on the drinks menu

lack of proper room service and proper laundry service

good value for money on a friday night quiet, no noise or disturbance so had a great sleep free parking

a car it's a very good location near to major road links and plenty of parking

we had a lovely meal in the bar area and the breakfast was great

the receptionist (and bar staff) were very nice and courteous

to city t understaffed at breakfast, so many tables not cleared

hotel and fab breakfast, staff from kitchen could be little a bit more helpful and friendly

facilities were good. liked the gym.

staff fantastic, hotels clean only good location .kids loved waffle machine breaks hot .

nice style and design details, very welcoming staff kids friendly breakfast was incl

high laundry price.

they gave me a complimentary breakfast and also a late check out which was very much appreciated as i want

bed very comfy and good size. breakfast very good. very good size smart tv

lovely breakfast, good scrambled eggs

the wifi did not work.