wifi wasn't great but other than that is was all perfect - very friendly staff and good food!

lovely cosy room, bar was handy, great receptionist

even though the room allocated was near the parking lot, there wasn't any noise from late

location with plenty of parking

music from the bar did come through the floor of my, otherwise, excellent room (john russell)

our massages and the spa as a whole were a definite highlight

had great fun at the axe throwing activities, kids enjoyed mini off road explorer

the staff, the spa and the skewd restaurant

find the bar area a bit hit and miss

ordered room service for myself and my daughter and housekeeping took our food away before we were done

dirty laundry by room and breakfast some issues with sausages being overcooked

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

laundry service and our mini fridge was not very cold

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

there is no laundry service available

you also hear the laundry stores and delivery s on the office block side with the staff parking area

the wifi is very poor

reception, restaurant and room service - the same person on an evening shift served us and checked us in, she

i ordered room service i wasn't told how much the charge was i was only told of price of food but this price

shower appeared to leak, every other holiday inn that i have stayed at has had a guest laundry you can use for

saied was very helpful in organizing our early check in

clean, breakfast was great, location next to train station

good wifi staff and food

good breakfast

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

quality good gym / sauna / steam / pool

30 pet fee

when the pool is open to children are too long and at prime times, so usage of the pool and spa area to relax

the room was adequate,breakfast was superb,particularly the crumpets

and the sheets had a mark on which probably laundry rather than housekeeping

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

trust pork so don't eat it ) this was not the fault of reception as the gentleman had told the kitchen this

really enjoyed the grounds, the swimming pool and the breakfast is great

service from all staff great location _ easy transport links into london room service through the night comfortable

chips were 10 on room service!!!!!

you are traveling with lots of luggage (or a golf travel bag as in my case) it is quite a challange to get to

close to my mother s house great bar with excellent barman

in general the hotel was nice and bed was comfortable. wifi worked well.

beddings are very clean, only laundry service is working properly

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

the view from the room looked out to the laundry

hotel was quiet and relaxing, the beds where comfy, even the sofa bed that the kids slept on

staff were great! gym was great, breakfast was the best i've had in any hotel, london based.

and leaving crates of dirty laundry in the corridor

big room , clean pool

ordered room service, the breakfast arrived cold/lukewarm

pool and steam room were lovely

has an indoor pool which is also an added bonus

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

35 am by a member of staff banging doors and rolling laundry trolleys across the carpark outside of my bedroom

room was above the laundry room i think could here some machine all night long room 201, i think the halls were

efficient management of laundry requirements

a lovely stay, we had an event at the golf club 5 minutes away, room was lovely shame there wasn t any air

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

except the wifi wasn't too great yet everything else was really good and the place is set in a beautiful

pleasant walks through countryside with the occasional sound of a golf ball being struck if you were near the

and a special mention to tom who we watched work so hard last night managing reception, the bar and the restaurant

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

lovely rooms, great food, good bar & staff!

the swimming pool and the breakfast

room service food was delicious and prompt and poppy the dog on reception was a gorgeous

the wifi in the room was a little weak.

wifi in the room was not very good and the room i had was really tiny but had all the necessary

we arrived, charlotte made us feel very welcome and was very helpful with the check in and car parking directions

i'm extremely surprised this wasn't reported by room service

the kids loved the bath in the room

laundry only changed after i asked (1

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

wifi was not easy to use and needed help

lots of free parking

having to pay for unsecured wifi

doesnt do laundry

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

staff were helpful at check in, room was a little bit dark but comfortable. breakfast was great.

rooms, soundproof, clean, good nights sleep with kids too, breakfast good, staff very welcoming

the breakfast was really good and parking was absolutely spot on.

the location is good and the reception + resto bar has a great ambiance very british .

restaurant on site, room service, location with many amenities close by, price and

efficient staff and excellent location only a 15 minute walk to ruislip maori where there are bars,shops &

breakfast was an absolute delight—a lavish spread of freshly baked pastries, fruits

out of date breakfast very very basic for the price, they even hid the little tubs of nutella, kids recived 1

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

the continental breakfast served a short walk away in the conservatory, and included with the room price, was

rooms are loverly and spacious plenty of parking and they do a really good breakfast staff friendly and

they should have offered room service or a meal collection service

great staff, great breakfast, would definitely recommend

you have young kids there are a lot of stairs and no lift

very good location in harrow with good parking area

staff friendly, clean hotel with parking in front of tesco

; excellent parking; good shower; outstanding breakfast; free wifi; flexibility (let me park there even after

wifi was not working.

com site said they had laundry but i received a message the day before saying this was no longer the case

fact we couldn't order food for lunch anywhere in the hotel when the menu clearly stated 24 hour room service

to get an early check in

hotel was very dated, there was hair in my bath, no room service, broken pieces of furniture and uncomfortable

no room service or central air conditioning

very reasonably priced food and bar a lovely stay

always a happy, friendly encounter at the bar for a drink or two as well (get a drink on the house, and 10%

room service dinners were a plus too

complementary 1st drink at the bar (normal price = 20 )and freshly cooked english breakfast (prices vary from

staff, comfy bed, great food offered as room service - felt safe and comfortable as a lone female traveller

when we checked out we asked help with our luggage and they had to use their laundry trolley

services as laundry and the location

the laundry is in the same building, very simple and understanding operating by coins

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

there is also self laundry machines

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

nice friendly, very attentive staff, great food, super comfy accommodation, great shower, easy parking, very

deluxe for its large bed, room as huge with superb view to london in the distance, plenty of parking, pleasant

answered my several calls for room service

pool was clean and the customer service was good

free wifi, free use of pool and all essentials in the hotel room

made full use of the pool and spa

chap was great with the kids

fab breakfast, kids favourite and love the pool

- there wasn't a kids menu anyway (we were going to get an adult meal for him) - the breakfast staff were rushed

the hotel was comfortable and has plenty of parking

location plenty of disabled parking attentive staff clean room massive bed highly

especially with kids/family

attitude very poor, and mostly trainee kids

bar lady was amazing helping us with a video we wanted to film in the bar

amazing spa and outdoor pool

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to

gym facikities were amazing, as was the spa

the room service menu, along with so many hotels, is too complicated when more simple choices would be

staff was very helpful and ready to assist and provide room service at odd hours of night

the restaurant and outside bar seemed busy each evening but the noise didn't bother us up on the top floor

location was great, staff friendly and welcoming & the restaurant/ bar area is an absolute

facilities that were offered are not actually their e.g. room service, was none

and welcoming, i'd called a couple of hours prior to arrival and she was able to accommodate early check in

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

there was no info in the room (how to access wifi/room service menu/how to manage heating) some slippers with

booked a taxi for us to take my wife and pet when it arrived refused to take pet,and this is supposed to be a

ve liked if they had more information on the services they provided and the costs, such as laundry

free wifi didn't work

was too small, extremely dirty, no good value for the money, wifi didn't work, long distance to the room

wifi didn't work all the time and room could do with little tlc

room was basic but met all needs, tv and wifi very good

no bar or

wifi was not up to the standard i had come across when traveling around europe.

wifi was very slow.

no bar in hotel

it is an authentic perfect place for a good night sleep and a great bar next door

lift felt like it was going to break down , we went away for the first time in 9 years without kids and the spa

, well stocked mini bar and a hydropool that was available throughout the day

parking is always tight in the car park.

really good gym

everything staff the room service

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

connecting to wifi just kept taking to booking for more nights, so i never got to connect.

i just think for kids will be good if have tropicana juice or similar

breakfast was expensive for what it was.

i enquired about an early check in as we were going to see a gig at wembley stadium which wasn't a problem,

free wifi and signal is strong

location and parking

location for getting to wembley to see harry styles with free parking which is a bonus in london

parking, clean, staff was very friendly

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

the kids hated it and it was a bad experience for them

had a single room that was probably converted from a kitchen room of some sort

no good behaviour towards kids

when we need extra plates and cutlery doesn t hesitate to get these items for us from the kitchen

parking and a lovely large lakeside garden

no lift. wifi was difficult to access initially but once on password protected wifi it was fine

didn t love the room service choices

gem, set in beautiful surroundings, great room service & breakfast

loads of parking too

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

the bar area was lovely and served a good selection of drinks and snacks

if you want to reduce your expenses then it would be better to do so by reducing the room service frequency

staff and they offered an early check in (which was greatly appreciated given my 0300 start to the morning)

mini bar fridge to keep water and milk

reception on arrival from mohammed - was upgraded to a room with a gym

breakfast was lovely, noise from party in the hotel was an issue including noisy kids of said guests running

clean, 24 hour gym, fantastic breakfast, great staff, wonderful value for money

the corridors were always loud, usually kids screaming or people talking

the room service food was fantastic, especially the curry! fully compliments to the chef!

no laundry room.

and other receptionist went above and beyond to get us an early check in

wifi could of been stronger & more cooked breakfast options made available.

has an ev charging point in the car park which is very helpful

to walk past a large group of people drinking through the bar area to get to the elevators to my room