no wifi and no instructions for parking if arriving by car

friendly staff with 24 hour reception and room service

kids loved

no bar open in the evening that i could see.

hard pillows but i m used to feather, no room service but it s not a massive hotel

no pen,laundry bag, any toiletries

our room apposite laundry room, bit noisy.

liked the room and the bathroom and had all facilities our bed was decorated for us with red petals n swan made

modern property room service ohh my god quick gorgess and fantastic breakfast

modern, clean, wellness / spa access added bonus

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

but they have laundry service

wifi having decent size tv screen close to tube security at lifts good breakfast little biscuits in

it was perfect for us and had a small kitchen, of which we only used the fridge and kettle

also if you are looking for a pet friendly reservation this one was bit overpriced

rooms are not soundproof and there is no room service though it's advertised

staff were friendly and helpful, wifi was great and so was the location

wifi extreemly slow unable to stream, no regular tv channels only thing i could find was someones

criticism is the wifi wasnt to good in the front room i stayed in maybe a signal booster might help apart from

ample parking across road

is not comfortable, two mattresses tv has poor connectivity to wifi and h3nce hardly channels to watch

parking, clean, staff was very friendly

free parking, wifi and nice touch with tea, coffee and biscuits in the room (really nice touch)

lovely people, parking, amazing location

maybe the loud laundry vehicle under my room at 4

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

bed was very comfortable we had a great sleep, there are tea/ coffee making facilities, a mini bar should you

friendly helpfull staff great breakfast plenty of choice .

room was located in the basement near the laundry room so when we checked in (4pm ish) and we were shown to our

no wi-fi, no restaurant, no laundry, no room service , no kitchen

room was an exclusive king room with spa bath and tv in bathroom

staff really friendly and helpful, and food in the bar was excellent and breakfast was amazing.

wifi wasn't connecting saying i had to put in some username and password which i didn't understand

same breakfast everyday laundry services expensive

, 2-3 pounds one way by tube using contactless), unstable but satisfactory wifi and

wifi was insecure, i could not connect my work laptop, thats how unsecure it was.

had no record of my booking at 11pm and when i eventually got the room keys and dragged the kids around there

had no record of my booking at 11pm and when i eventually got the room keys and dragged the kids around there

not a large variety of drinks at the bar however its what you expect.

the breakfast is buffet style hot english and waffles for the kids

great staff, great wifi.....nice and clean

nice style and design details, very welcoming staff ‘kids friendly’ breakfast was incl

did not have item on room service menu available

high laundry price.

a very comfortable stay, the room, breakfast and overall service is superb

it was welcoming, room service was excellent and it was quite luxurious

i just wished we had enough time to use the gym etc

room size, room service, cleanliness.

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

free parking and wifi

free parking which is always a bonus

wifi can t reach the first floor, i had to buy extra data for my travel.

both the open and secure wifi kept dropping.

large tesco right across the road and the free parking on hotel grounds is always a great addition in

had hoped that the bathroom would have heated equipment to dry laundry or towels

laundry would be a nice option and perhaps rotating the breakfast options

the lack of self-service laundry facility

was the same no on-site laundry front desk could have a list of restaurants available in the

didnt find much to conplain about, wifi could be more stable and faster for video calls

there was dirty laundry in the corridor as you had to walk to your room

they will charge you fortune for laundry

kids were treated so well

i liked that the property offered breakfast and that is free for the kids also the hotel was clean and the

room service food not that great

laundry fee is high

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with

bar staff also very friendly with excellent service

clean gym 24 hours available, good breakfast

room service was fantastic and the room was very clean and comfortable

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

we had a continental style breakfast, and it was just right

breakfast was good, the location is good too,you have lots of shops nearby and good transport, the

wifi and location

wifi did not reach my room, so i had to use my mobile data connection, which could be an issue for

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

wifi was bad. i think my computer got a bug from using it

parking. overall it was not that bad.

beautiful rooms lovely fresh cooked breakfast and free parking

wifi not very strong/stable

the wifi in the room was not stable enough for a zoom meeting

love the town. staff was nice. hotel was quiet. accommodating with kids.

room service

are small, the hotel is a bit far from the train station so it is challenging with kids

quirky touches laundry room with iron. 10 early check in suited our needs :)

a laundry room is available, but that feels like it s creating extra effort for the traveller

no hot water in the shower - breakfast not very assorted - no laundry service

no laundry

we arrived to the room and was greeted with happy birthday spelt out in rose petals on the bed and home made

along the corridor few meters away from our bedroom door the hotels laundry/storage room was always wide open

the bar, we couldn t drink their, beer terrible, corridor, bags of laundry in the corridor, from when we got

the hotel forecourt was blocked upon my departure by a skip and a laundry truck unloading and loading linen,

a four star hotel we expected their to be a laundry service and room service

no one had a solid answer on price and operations of laundry service

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

liked the quality of the room, the friendliness of the staff and the excellent breakfast

wifi almost never works very bad signal

the wifi was a bit slow, some rooms are near the ac units and it can get a bit loud

the only difficulty i had was that there is no early check in option and i arrived at the hotel 6 hours early

really friendly and helpful service. staff in the bar and club were really lovely

rooms are above a busy restaurant/wine bar

the restaurant and outside bar seemed busy each evening but the noise didn't bother us up on the top floor

also the bar and restaurant downstairs is exquisite and sincerely underrated i had a great night

there s a popular bar right below and it a 10-minute walk to the train

ample free car parking on site and only 5 mins from the m1

kitchen to offer even sandwiches

have stayed many places over the globe and in london, easy to get to, easy to use as base, great parking, very

heritage setting with no traffic noise but so easy to commute and ample parking

location, plenty of safe and secure parking, beautiful hotel and building

the decision to close the hotel later this year facilities have declined - no room service, very restricted food

seating in bar could be more interesting and comfortable

great wifi, nice breakfast

room service i had pre-ordered had not been prepared for my late arrival

prices in bar slightly high

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:4

it was down stairs and was dark and the stairway and hall was littered with laundry etc

laundry room was a bonus too

was next to the laundry which gave it a chemical odour the entire time we were there

thw wifi signal was very weak and oftean disappeared.

lovely wee terrace to sit out on just off the main kitchen, which is available to use for guests and everything

clean and tidy, secure, well equiped kitchen, easy and free street parking at weekend.

the beds were comfortable, and we particularly enjoyed the shared kitchen and sitting area for breakfast

the room was tiny, you can barely walk next to the bed and there's just enough floor space for one suitcase

the kitchen and outdoor dining area are very nice, too

reachable to underground & railways station south ruislip 2-housekeeping 3-free wifi 4- check in:check out

the location is good and the reception + resto bar has a great ambiance very british .

very bad room service

breakfast because was included and i didn’t got egg or some kind beans toast .

breakfast is what you would expect for a continental breakfast

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

think the only thing i would say here would be the gym

great laundry facility right next door

staff were friendly, but the rooms became very stuffy with no windows, and being placed under the laundry room

i was sleeping at 6 am start a really bad noises i think from laundry i couldn t sleep

location with tesco, starbucks, and laundry services just right at the doorstep

there is a laundromat 'next door' or use the hotel's laundry facilities bathroom

we immediately asked about laundry service when we arrived, as we would be in europe for two weeks, and the

board good amount of hangers all in reach close to train station o2 empire, 2 lovely pubs near bar westhespoon

room service was only drinks & snacks

very clean, staff were very helpful and friendly, and there is a small bar to meet up with.

they even offered room service for a small fee and even though we didn't use it, i thought all the prices were

we didn't eat there but the bar area looked great

shower, cleaning the pool, breakfast was amazing

i asked for some cutlery and the waitress informed me there wasn't any then disappeared into the kitchen

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but

family room all laid out well and kids beds made

a very modern facility. gym. free laundry facility.

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

laundry in basement - 5 to wash and dry a load

wish there was laundry in unit

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

a lovely location and so a green area; kids loved the breakfast and it was really a lovely room!

kitchen of family room and other facilities we liked

chose it as it had 2 double beds so perfect for the kids to share rather than an uncomfortable sofa bed

great staff, use of pool and gym at bannatynes gym next

we were there for liesure and have 3 kids, teen and pre-teen age

very comfy bed, great shower, free laundry, friendly & helpful staff.

laundry room was a bonus

excellent position and cleanliness, laundry fantastic!!!

too short for partner who is 6 ft 1 being next to laundry room - noisy some staff very flakey but not all 5

it s very comfortable to have a kitchenette in the room and the laundry facility on site