plenty of parking my only issue was taking out for incidentals was quite high 201$ to be exact

location, breakfast

room aren t clean and parking lots people smoke marijuana

breakfast

pretty good breakfast - standard fare. room comfortable and price reasonable.

some kind of breakfast could have been provided. also, the towels were not very high quality.

breakfast looked good! smelled delicious!

the parking lot needs redone

another breakfast option would be nice.

they had to go to the laundry to obtain supposedly clean pillowcases

fitness room was nice

kids liked it and i was pretty impressed

rooms was nice and clean breakfast was great location right by the highway restaurants on site gas station next

friendly staff, location, breakfast,

so we just went down for breakfast and followed the crowd and due to a remodel they had it in the bar so still

did not vacuum, take out trash or room service dishes or bathroom cleaned, dirty towels were left

breakfast was not included with the price.

pool was nice and heated

swimming pool the water was warm so you can go swimming

friendly, always clean, always enough parking, always accommodating, always able to sleep well, always able to

large rooms. plenty of parking and conveniently located.

it was alot of people driving through the parking lots when it got late about 9ish.

breakfast was ok , staff was nice,room was clean.

wifi was terrible and had no ice machine

pool couldn t be used

there was no breakfast available nor the pool, the rooms need more outlets.

front desk clerk was rude, the pool was ice cold, the room was musty smelling, the breakfast buffet had only

really nice rooms, a pool and breakfast. really should be more than 1 star

pool was cold

guest laundry room

parking was ample.

the pool area could be a little cleaner but was still very nice

no pool slow wifi and didnt work with laptop

i thought that the wall of the pool didn't look clean and was over endowed with bleach.

amenities free laundry

free laundry, convenience store, nice size rooms

little store, free laundry, kitchenettes

complimentary laundry

the free wash/dry laundry is gr8

breakfast was ok staff was excellent room was nice and quiet not a lot of outside noise

front desk rep (man, 30's around 2 pm on june 17) was very friendly and accommodated our early check in request

friendly staff and good breakfast

the pool is still closed

convenient, comfy bed, plenty of parking, tasty breakfast, no noise, enough electric connects.

laundry hours were only until 8pm, we could have used another hour or so.

i know some things might get overlooked (especially when doing bulk loads of laundry) but that was the only

i wish breakfast would last longer and more tea variety

pool was great for the kids with a great breakfast selection

website did not disclose additional charge amount for pets

after the kids went to bed the drunk parents took the

paint in the pool room needs rethinking

the breakfast in room service

lounge and bar area

even though the pool and fitness center were closed (we weren't going to use them anyways) we appreciated that

i also liked that the wifi is fast since i need internet for my phone

the motel also offers luggage storage space, and free wifi, which made my stay even more convenient

there is a gym and laundry room available to guests, which is nice

location, laundry room, the size of the room

they also have a couple of vending machines in the laundry room, which is convenient in case if you forgot to

you need cozy staff is absolutely wonderful free coffee downstairs sometimes snacks workout room laundry we love

laundry was clean, hallways did not smell weird(like other places) and was also very clean

location, breakfast

beautiful hotel and room great breakfast staff was nice

i also had a hard time connecting to the wifi

the gym was well equipped, the pool was heated and clean, and the hot breakfasts in the mornings were

access to the pool, big parking

no laundry facility

bathroom was really small. no laundry room

nice room and excellent breakfast

wifi was nonexistent on the 5th floor, we were able to use only down at the lobby

went to the hotel just to take the kids to the pool

pet fees

location is close to everything you need, there s plenty of parking, and even an outdoor pool

nice and small, liked all of the breakfast options for picky kids :)

the pool had kids spitting and coughing couldn t get in cause covid-19

location and hot breakfast

i asked to not have my rm on the 1st flr (because by myself and window right on parking lot) was told to just

drove 4 hours to reach this hotel, which i had booked days in advance, only to be told that my pets weren t

parking lot minimal in front, with back lot utilized by trucks, buses, uhaul trailers

was charged $--- for 7 nights for a pet fee.

i could also see into rooms across the parking area

the staff also keep directing me to the laundry facility when i asked for clean sheets

their laundry room is convenient

saw employees doing laundry and folding with no gloves or mask

the stairs were was filled with overflowing housekeeping bins of garbage and extremely soiled laundry

the gentleman working the laundry folding towels and such also had a cigarette dangling from his mouth

small pool

we asked about the bar if we could get a drink when we came in a friday night, st patrick's day, mind you

the bar was closed during my stay

was taking forever to come up and down, room carpet smells bad, didn t get room service next day

the pool was small and ice cold. my kids were freezing.

was strange that the pool closed before the gym

breakfast was excellent, great choices for food selection

clean quiet and good breakfast

breakfast were great and close to our final destination

no room service for second night.

everything was within walking distance and having a laundry on the premises was super helpful as well

easy parking

pool. 3 am breakfast bag. coooooomfy bed. quiet.

pool was cold.

breakfast was amazing but the front desk service was amazing especially ms.gladys

food bar for breakfast.

gym had everything i needed.

they took out the hot tub and the pool was small.

free parking complimentary coffee

good location for business in st charles. free parking. good wine shop close by!

ac worked really well, they had a little store and laundry microwave fridge, quiet, nice area, and the hallway

i was disappointed with the laundry facilities. the washing machine and dryer were old .

spotty wifi

clean, apparently refurbished building seemed to be in excellent condition. pet friendly

nice bagged breakfast and snacks

couldn't give me quarters for laundry when had washer/dryers also had a pool was closed and booked because of

the laundry facilities were clean & the beds were comfortable

parking was a bit expensive

the pool area was superior, lobby was beautiful; they even provided business and exercise rooms

the location and that it had a pool. also the pool was very clean!

nothing!! the only thing i would recommend is having the bar open every night.

the kindness and helpfulness of staff and great breakfast!

was close to our business site and it had everything that we like including a gym and a pool and breakfast

cleangreat breakfast options

friendly staff, easy parking, nice accommodation

staff was friendly and accommodated our late check out

easy check in. laundry on site.

allotted time for breakfast, maybe pushing it back an hour

pool,clean,kind

first floor was smoking so you walked into smoke

nice facility, nice pool, quiet and i enjoyed a nice peaceful room with a spa hottub, would definitely recommend

on-site laundry, kitchenette in every room.

no quarters available for laundry

kitchen was decent sized, the bathroom was clean, the room was large

on-site laundry, kitchenette in every room.

the kitchen and the tv

very friendly staff clean room very good breakfast

breakfast was fine. i would recommend having juice set out for guests. the machines were not on.

could have used some more parking spaces

gym by the pool was nice

free hot breakfast

money got stuck in the guest laundry dryer and it would not work

pool & laundry not available

the gym, all machines broken

the pool did not look very clean and it was not very busy.

this is a great hotel if you have kids. the pool area is awesome for them to enjoy.

wifi doesn't work

great bed! blue heron bar attached was fun and had good food.

laundry room

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

i stayed a month & the laundry facility came in handy

laundry is chargeable

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

laundry not working, construction in the middle of the lobby

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

friendly staff and allowed early check in

we truly enjoyed the pool and the staff was helpful

breakfast was limited due to covid restrictions

quiet european flair in with an excellent breakfast

service and dinning room breakfast were both terrific

nice continental breakfast

continental breakfast could be better.

only thing i did not like is the fact that the hot tub in the pool area was closed

first time i used the pool, there was no clean dry towel available at the pool

location. free parking.

breakfast was good, and there was plenty of parking

pool temperature was perfect

the bed was king size and it smelled like fresh laundry

was nice hot tub was down and the water wouldn t work in the gym

little happy hour, nice pool for the kids

room and breakfast

breakfast was bland.

maybe a sign saying that you can get change for laundry in pop machine

i could do my laundry easily. the staff was also excellent.

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

size, laundry facilities, delivery of food &/or packages to front desk

parking included, good size room, clean, and in a reasonable budget

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

i loved that it was quiet and had it s okay parking lot.

wifi is the worst it takes forever for a whatsapp audio call

wifi never worked for the entire stay room cleaning was o. request

wish the bar was open more. would have enjoyed a bloody mary with breakfast

wish the bar was open more. would have enjoyed a bloody mary with breakfast

but had another queen room down the hall and gave mr the keys but that was also a king so my 3 kids wound up

would have liked a continental breakfast included for --- dollars.

easy to navigate, clean, friendly staff. kids loved the pool.

only that there were no waffles at the breakfast offering.

breakfast to small limited choices and no coffee maker in the room.

service and attitude were very friendly very nice , breakfast was rich ,the room very

breakfast was ok

cars on jack's in the parking lot

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

mention of a $100 nonrefundable pet fee

they did say that they allow pets

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

breakfast was good and convenient

best thing about this hotel is the breakfast buffet

free breakfast. nice clean room. indoor pool and jacuzzi. wonderfull hotel staff.

pool and breakfast

the spacious, clean room with a really nice kitchenette!

you could only have two devices on the wifi

pet friendly does not mean letting a yippee dog never shut up and keep me up all night

the location was great and my room had an induction stove kitchenette.

new sheets and towels every time, they don t provide cleaning services during your stay ever, wifi is spotty

prices and comfortable parking, good for me

the pool and rec area was open with restrictions

breakfast food was good, ask if they could turn up the hot water for or room

breakfast was very good and the whole hotel was clean

the pool!

clean and friendly staff, and great breakfast.

laundry room was affordable and convenient

room with a sofa bed and lounge area; hot tub and pool, guest laundry, and above-average hot breakfast

the breakfast was delicious and the pool was open late.

into my kids they made us feel like we were home this was the best hotel i ever been in the breakfast was amazing

the staff are to nice and helpful the areas in the hotel are excellent kitchen,lobby, gym good service and

tesla charging stations in the parking lot were not working - i told the nice front desk lady when we checked

i thought it had an indoor pool. i should ve double checked.

its like a little apartment complex with pool and basketball court

during check-in was excellent, the rooms were accessible for elderly travelers, and it was pet friendly

we reserved a room with a fireplace and when we arrived the rooms were sold out.

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

staff offered to give me quarters at the front desk for my laundry

the breakfast was good. warm and fresh. area was clean.

where very clean all good things to say took my daughter here for her birthday nice game room for kids about 6

room was nice, clean, bed comfortable & the best part of 3rd floor was not loud with kids

free breakfast had a good variety

also the website said it had laundry facilities, it had one washer and one dryer and the washer was out of

nothing else. it was dirty and no working laundry facilities as promised.

breakfast was excellent, guest laundry, staff support if there was a problem.

and breakfast had our favorite waffles

breakfast was excellent, guest laundry, staff support if there was a problem.

our wifi did not work.

both in the room and the common areas, good breakfast (included in my rate), much better wifi than on a previous

my kids loved the pool and they room

parking is good

not enough parking.

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

beautiful view of forest preserve behind hotel - beautiful property and great location with free parking

breakfast that they offered really wasn t the best

the pool area needs work too, my kids were swimming and i

clean and nice. classy decorations. great parking. friendly staff.

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

pet friendly

had like 4 younger kids playing hide and seek till 11:30

the parking lot needs to be fixed.

gym, customer service

pool water to cold and to much chlorine in the water burn your eyes while watching your children

very frustrated since we have little kids who wanted to swim

hotel was clean, our room had complete kitchen, wine glasses, etc

interior courtyard, spacious, comfortable and safe feeling rooms, good facilities (gym and pool)

i didn't make breakfast but the location was great!

they also have a guest laundry where i could wash my clothes

the pool was very nice with plenty of lounge chairs and a neat water feature

pool closed time. to early.

the hotel overall was wonderful from the service, rooms, breakfast, and pool.... and so on!

pool was warm and my kids kept wanting to go

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

the only ice machine was located on a lower floor in a laundry room

the location, room space, breakfast, and open pool design

breakfast was typical (nicer but nothing exciting) and easy and the pool and hot tub were great

24 hour fitness room and laundry room are close to each other

room, laundry room available, cleanness, friendly staff, morning free coffee

laundry mat, dollar tree and target across street

the laundry room was very high

just a lovely clean spacious hotel with a gym a d cheap fast laundry. friendly staff.

has laundry

breakfast is terrible, no dishes, expensive laundry, expensive stay

it does not have an exercise/weight room and laundry is very costly.

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

having access to laundry is good too

there is coin laundry on site

laundry was cheapest i have ever seen

laundry service

room spacious room good breakfast laundry area clean and all machines working friendly

like a musty smell, they put me next to the laundry room where there was noise all the time

it had a small pool and no jacuzzi

there was not enough disabled parking.

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

the room price, parking and location.

laundry on site was very convenient

breakfast

highly recommended. clean, good breakfast

polite my room was clean restrooms where clean no smoke smell we had enough tails the swimming pool water was

, the pool was open with 1 hours block reservation spots

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

it was easy to get to with plenty of close parking.

there is no hot tub and the pool is a little small and the water was a little cold.

the pool made my son and my skin red and very itchy.

the laundry facility and the non working hot tub

not a lot of parking close to the hotel

the breakfast was awesome

and gym are under renovation which i am told only when i was checking-in with my family and with all my

atmosphere just beautiful hotel period the breakfast buffet and the cocktail hour was also very very good

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

they said it would be fixed in the morning but the next day it was still too cold for my kids to go in

location and the parking space

he enjoyed the pool with other kids

no sufficient information about parking lot. is the parking lot insise the hotel enough?

complimentary breakfast, friendly staff, and great facilities

he enjoyed the pool with other kids

pool area was clean and had clean towels

you need a couple shuttles

the kids loved the pool and hot tub

parking is far away from the main entrance.

was no microwave in the room and the pool hours were kind of early

even though the executive club was closed they gave my 2 kids free breakfast

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

complaint is the swimming pool was too cold to get into

this is a wonderful hotel with a superior breakfast

we weren't able to enjoy the pool/hot tub this trip due to time, but have stayed before

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

parking lot is used by customers of other business

wifi was average even being 2nd room from the front desk

big room with fridge, clean, free wifi

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

breakfast is great, close to the airport, well maintained and friendly.

for breakfast location is good is near by malls and restaurants, and easy access on pool s and gym

the room was also near the laundry with very high humidity

there is no guest laundry

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

under construction, no breakfast pool or laundry facilities

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

didn t drive and weren t able to get a shuttle to the city

i loved the free shuttle, the friendly staff, and the updated rooms

close to retail and restaurants, near to the climbing gym where my daughter was competing

the pool & hot tub were a great addition for the kids

best hot tub and pool ever!

property during our stay, we entered a dirty room and had the air let out of our tires in the parking lot

pool area was clean

fitness center, pool and spa were top notch

the facility my kids loved the pool area very nice a clean the breakfast buffet was really good loved that you

restaurant and gym area under construction

pool open early and close late, free wifi, free breakfast.

the bar staff was great and it was an overall peaceful retreat.

the pool and the gym

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

big parking lot

staff and 24/7 pool

clean and easy parking

clean, staff was great, breakfast was good

sheets smelled strongly of scented laundry soap

breakfast great and room

the pool was at the correct temperature and very clean

including, front desk, managerial, breakfast, housekeeping very personable and helpful with complicated matters

pool

laundry room on premises

big lot. comfortable rooms. fridge & microwave. laundry.

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

mini fridge, microwave, tv, laundry room, ample parking

laundry not working and i really needed it

room service was quick. the spa was lovely

everything is clean, the soaking tub is amazing, the beds comfy and room service is always a plus

the suite was beyond plush!!! the gym and spa were beyond great!

beautiful hotel, very clean throughout, comfortable beds, nice parking garage, great location, and all staff

the staff at the hotel and the bar were personable and outstanding

our room to be cleaned, the staff members had bad attitude when asked for a reimbursement for the laundry facility

price/value, very clean room and the room comes with a very convenient kitchenette(sink,fridge,microwave)

thin towels in the shower, no lights in the kitchenette{had to move a lamp off the nightstand into the kitchenette

although i didn't use the kitchen facilities they were outstanding

i ordered a room with a kitchenette and got a hypoallergenic room

parking was ample; even for the big rig we rented

after long day on course we love meeting in the pool and jacuzzi

also it's hard to get out of the hotel if you want to take a left turn out of the parking lot

great breakfast options. nice pool with pool towels.

plenty of parking

breakfast was really good

pet friendly, location

breakfast was

there was more parking at the front of the entrance, had to park in back one night and it was dark and had to

breakfast was very nice, lots of choices and everything was stocked and fresh

my kids loved it

fumes from the chemicals hurt kids eyes and unable to swim

the kids had fun in the pool while my husband and i enjoyed the hot

fumes from the chemicals hurt kids eyes and unable to swim

everything breakfast was good daughter enjoyed pool

large room, good location, great wifi and price is good.

breakfast, free coffee anytime and nice rooms

the wifi connection was decent

trucks running their motor all night in parking lot and secuirty compromised with one exterior door propped open

very comfortable & clean. the fitness room was also clean. staff was pleasant & helpful.

in the laundry there were about 5-6 washing machines, but only 2 were working and 1 of the 2 that were

free laundry

convenient location, big parking, clean big rooms, helpful staff, free gym and laundry

the workout room and being able to do our laundry was great

in the guest area (gym laundry food) was stocked after a breakfast rush and i was starving

i loved that i could do my laundry too

had a suite so i cooked breafast in my kitchen

with a dishwasher in every room you d think they could have a few in the kitchen area so that proper silverware

but i was disappointed there was no oven as in other full kitchen rooms we've stayed in

would have preferred a little more variety for bar food and breakfast options.

having guest laundry and a snack bar was convenient

staff, the free laundry for guests, the room, the location

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

go there super early at first the front desk girl was going to charge me the extra fee for early check in, i

loved the spacious room, the delicious and varied breakfasts and very friendly staff

quiet. good breakfast. windows that open. good sized room.

lobby carpet remained dirty

location and having a kitchen

room was full of dog hair, the room stink of pet urine, the bedframe was broken at the head and the pool was

the free breakfast is great with lots of options, and the evening socials on mon-wed are great

microwave, fridge, secured back and side doors, front desk was friendly, there s a guest laundry facility on

the ground floor smelled as if someone was smoking marijuana right outside the elevator

is scary to be on and feels like it s going to break down any minute, cig butts all over parking lot, floor

breakfast was good. fresh fruit, coffee available all day, cereal. friendly staff also.

there acceptable items were: the toilet flushed & had a grab bar. parking.

i also don't like that there was a bunch of people that hung out in the parking lot at night

no breakfast

nice breakfast.

i loved how they had breakfast and the staff was very nice very kind and caring i would go again

pool as indicated on line

liked how it had a kitchen which made it pleases for traveling with an infant and the laundry room was a plus

the free laundry facility was extremely helpful

was a little humid next to laundry

complimentary coffee and laundry was free

free laundry service

kids everywhere, noisy at

high class, we got it for the pool but we didn t even get to swim (not the hotels fault, the kids were too

indoor pool for the kids

the kids love the pool area, too

breakfast bar was very good for my 2 girls and me