room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

the pool it should ve been bigger

kids enjoyed the pool, and the breakfast

surveillance of the large parking lot might be be better (a car was broken into overnight and the driver told

was on 2nd floor facing parking lot

bugs, laundry was dingy, called about a bug being in bed

facilities pool and gym was safe

the pool water was very murky

parking lot is far from the front of the hotel so a hike to get to car and bike every day

the bar has great food as well as the breakfast menu

there were laundry machines

place smell bad and other guest were loud.... laundry is not clean

looked like the laundry just got done

wifi wasnt free, and it was slow connection.

or puke on the wall from the mirror down the wall on the molding and on the door and on the carpet

was good, hotel is spotless as it was opened only this spring, nice staff, great warm pool and hot tub at the

if i had to say something- it would be you need to use the pool next door at the double tree.

maybe breakfast.. fresh fruit? not bad though.

spacious room and all the amenities both at the gym, nice breakfast and the room were all throughly enjoyed

we were also able to use the pool and exercise room in the double tree next door

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

parking spots are way too tight

swimming pool and gym

the room,bed , pillows and the pool

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

indoor swimming pool is adequate; too small to swim laps, especially if others are in the pool

we loved the size of the room and the breakfast.

strong wifi

one washing machine out of order in laundry room

laundry room exceptionally clean

we also used the laundry room, which was very convenient and efficient

very clean...staff was friendly and helpful. breakfast was delicious!!! pool was awesome!!!!

the room was so nice the kitchen area was a plus !!! the pool was very nice as well.

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

would love to have found the bar and restaurant open when we arrived at 10:00pm

reasonably functional gym

was no reliable wifi connection

kitchen and laundry facilities

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

terrible noise from laundry till 12:39 p

there was a laundry facility onsite which was convenient

like thelocation,price,service and great amenities (free breakfast,internet,,parking and they are pet friendly

however if you choose to do laundry the hotel does not provide required change to use their

they also allowed these kids to ride their bikes up and

early check in

hallway had a bad odor, very strong smell of dogs, i understand it's pet friendly but it doesn't have to smell

wifi was non functional - even e-mail had trouble loading

pet fee. i can see pet deposit but not a fee

even the kids said they enjoyed the stay, the pool, and they mentioned how fast room service was when they

, and i like the fact the hotel have a pool and my kids was able to play basketball ðŸ

the small kitchen is good and can check in earlier.

didnt warn us about making a reservation about using the pool.

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

everything was clean the kids loved the pool

that breakfast was available and built into the price

the pool was a great size for the kids

the water pressure in the shower was good, according to some of my family the gym and pool were good

morning coffee was a nice treat. bed was super comfortable. hotel bar and restaurant is great.

the food bar soso

i think the bistro was falsely advertised along with the pool

liked parking on premises that was free

the property had a laundry facility

laundry could have opened earlier

the laundry facility was very good too

laundry room was not well maintained

no one was in the office the few times i went over to try to talk to someone and the free wifi was garbage

the laundry carts were in the way of the doors

the hotel has an indoor pool, gym for working out, offers wifi and has parking

than expected; area well tended to keep everything fresh; prompt clearing of ice and snow from parking lot and

husband said breakfast was great too

there is a lovely sitting area in the lobby with couches and comfy chairs and a fireplace

the front desk at 7 pm, they said there all out of towels, that i can come in the morning when laundry is done

no solutions given as guest started laundry at 4 a

high traffic area, right next to the elevator and laundry room so it was very noisy

wanted to do laundry but dryer was broken, lots of friends sitting at bar when we walked in very loud bartender

the pool was closed and under maintenance, and there was not a free breakfast.

only laundry was broken but accepted money

loved the laundry facilities and room

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

i love the pool time with my fam.

friendly staff, well-lit parking, strong free wi-fi. excellent water pressure

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

they have a laundry and machines are reasonably priced

hotel smells really good, affordable laundry that works great

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

clean facilities, free breakfast, and the vending machines and laundry facilities are very

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

beds. pool area chlorine way to strong

there really wasn't anything not to like. the location was perfect, parking lot was humongous.

hotel has a bar and pool and good breakfast

breakfast offerings were limited

i understand with having kids, that's why i requested a room on the first floor so we won't get a complain

the only problem we had was that the wifi was very weak and pretty much useless.

rest was closed - no room service when we arrived at 9:45pm

staff was pleasant, breakfast was decent and pool was big.

pool and room

the swimming pool was open during this corona virus felt good getting in a pool for the summer!

there very nice staff and lots of things to do fire pit bar dinning and swimming

staff members disrespected me in front of my kids swearing knocking on the door very rude never

i like that there was a guest laundry facility on site

bedroom love it can have my dog he loves all the company they have a dog park in the back good parking walmart

the parking lot was easy to access

not ideal place for kids

dog barking in room kids running around loudly

room clean, like guest laundry, staff friendly

the pool area and pool was very nice and clean. the gym was as well.

the room and pool was really nice

comfy beds, friendly staff, nice pool,big rooms, adequate gym

very comfortable room , a big bad and nice shower ' free parking

the gym was small but efficient

breakfast spread is very good.

breakfast was scaled way back, supposedly for covid, but did everything have to be disposable

let s move on to the pool and hot tub

staff and feeling of home and kitchen

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

also, they use regular plates and utensils for breakfast instead disposable ones

pool was closed which was a major disappointment for my kids

the pool was working perfectly

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

it was a nice stay, and our dog was great! it was very pet friendly.

the hotel is not truly pet friendly as described. the linens were all stained.

easy access, parking

laundry on site

had to ask staff to clean the laundry room snd washer before i could use it

expensive to do laundry but the machines all work and actually hold a large load of laundry

dirty all rugs were never vacuumed the vending area in the laundry area was filthy never saw stuff wiping down

social service residents took up entire laundry for entire weekends

is located in many restaurants stores and laundry facility in walking distance

paid laundry

vending machine along with ice and laundry

didn't like that we had to go to the laundry room to get our own towels and rags

late night activity around the laundry and vending machine. drug activity

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

convenient, clean, descent breakfast options and great customer service.

the wifi is horrible

free parking, good free breakfast

suggest that move the ice machines on first floor out to make it a laundry room

they have laundry onsite, we didn't need it this weekend, but that's good to know

so i just walked to the laundry/room service room and grab towels

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

desk did not have quarters for change for the laundry

laundry room old and was surprised machines only took quarters- also very out-of-date

laundry facilities could have been in working condition

love tea and coffee service laundry is great

the gym on the same floor as my room was a plus

laundry close to my room

other than the laundry facilities and the ability to get some breakfast, it's a miss

laundry on site

friendly staff, breakfast buffet, laundry

shampoo, conditioner, table, the room was very clean, plenty of towels and wash clothe, tv, good breakfast

sauna was broken and very small laundry room

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

laundry washer and dryer was dirty

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

the gym is available 24/7 which is convenient when you have a jet lag

the laundry room is still out of service

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

had a laundry room available

lost some point because of the laundry room

close to rail & buses not far from city centre laundry facilities

also not being able to do laundry on site same day is a little annoying

i also liked the wine bar restaurant attached to your hotel

no kids running up and down the hallway, no slamming doors, no adults talking excessively loud

we did have the service elevator but needed to travel thru the kitchen area several times a day

your hotel, especially the fireplace in my room

pet area is needed

and pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was

didn t get to check out the pool but i suggest you do

why charge for the breakfast when it should be free for all guest that stays at the hotel.

it should have a free breakfast (at least continental) for the price you pay for a stay.

the gym needs maintenance, machines are jot working

no breakfast because of covid

boxed breakfast items only included very high calorie and high sugar items like packaged apple danish,

the wifi was also very slow

breakfast was not really good, but oh well.

i ordered room service. it was in plastic napkins, plastics holder.

they still did room service

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

location was good for new years activities. pool was great for the kids. room was comfortable.

also our room service order was wrong, but i was too tired to correct it

they have laundry room

laundry facilities

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

laundry room was clean

staff at the bar was so welcoming and nice that we ended up staying a little longer than planned just hanging

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

free parking, laundry, and a bar attached to it!

staff was very friendly, wifi worked with no issues and breakfast in particular was very good

choices for breakfast

kids enjoyed all the fresh cookies at check in

lovely location. staff very courteous and efficient. breakfast was delicious

a simple grab bar would be a great idea when getting in and out of the shower tub

was clean and comfortable and the food in twiggs (the bar restaurant upstairs) was terrific

loved the breakfast

we ordered room service and it arrived in good time

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

convenient parking and friendly staff.

had to call and ask for the wifi password and told us to come to the front he wasn t giving it thru the phone

the door to the room clearly said no smoking and they warned us but when we got to the room their smell was

wifi, a/c, minifridge

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

parking parking parking to xl center .

old and abused furnishings. strong smoking odor in non smoking room. towels stained.

cockroaches, broken glass, dirty rooms, drug dealers, car caught fire in parking lot.

i didn't like the big potholes in the driveway and parking lot

the pool is nice

later they held the pool open 15 extra minutes, bless their heart so i could relax after a 5

no room service unless requested and someone before me smoked in non smoking room

called for someone to get all my bags and bring them around when i asked where the handicapped parking was

the bar staff was awesome and the front desk clerk was the best

the laundry room was clean and very useful

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the only thing pool is outside but we didn't mind,we enjoy the hotel and breakfast.

wonderful selection for the grab and go breakfast

friendly staff plus good breakfast!

unkept lady sleeping in laundry room

no laundry room

the parking lot was full of construction equipment.

only thing wrong was the wifi in the entire hotel went down over the weekend during our entire stay

parking lot is not secured

gym is from the last century

the parking was a little too far

hard to find on gps. parking not clear.

food and bar on premises

no restaurant, no room service, no tea in the room

i liked that i could do my laundry, the room was clean and up to date

no breakfast, no laundry bags in room, heavy odor of stale cigarettes and pot smoke.

wifi was spot on

parking spots were limited

would be nice if more parking available or numbered lots for each room.

a grab bar would have helped immensely

was cold -first room smelled of smoke -pet friendly means barking dogs and dogs running loose in hallway -booked

that there was no continual breakfast. and kids were playing in the hallway.

bar had draft beer assortment along with bottled

had a family medical emergency and they gave use late check out upon request

convenient, coin-op guest laundry

its super clean, staff is very friendly, breakfast is not basic or boring, great location

very friendly staff, good breakfast.

had to pay for parking.

lady taking care of breakfast was so sweet

they accommodated all requests i had and being able to order room service from the restaurant was a pleasant

there were also three couches cozily ringed around the fireplace, but they were occupied by guests who were

plenty of parking on site

breakfast was quick grab but other than that everything was beyond our expectations would

the lounge /breakfast room is gorgeous with a gas fireplace, very cozy in december

location, kitchener, laundry facilities and staff

the gym was clean and well-equipped

pool was a bit cool, and loud

was good, gym facility was pleasing, the peloton bike was a great bonus, room was

we especially appreciated and enjoyed the complimentary warm breakfast with the wonderful options

missed breakfast because it ends at 9am. not even any coffee in lobby.

old tv- included continental breakfast was lacking' little to no food available - stated it was 1 mile from

continental breakfast was extremely disappointing

bed was very comfortable, continental breakfast was no good, staff was exceptional

they didn't have breakfast or a gym

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

the dryer in the guest laundry room tore 4 of my

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

hallways had a lot of dirty laundry all over floors

location, laundry facility

plenty of parking space

rent to families with kids on the first floor

the bar was closed earlier than expected.

free parking

no laundry facilities on site and no continental breakfast even though some websites indicate these

provide secure wifi. the smell of the carpeting. lack of breakfast. not much more to say.

still have smoking rooms, so the hotel smelled a bit like stale smoke (with a hint of masala spice, which

like the location, very close to my work and there was always parking available

the owner is very kind and even let us meet his pet parrot and dog

proprietors were lovely and they allowed a late check out

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

early check in

poor wifi

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

having a laundry facility

great location, clean room, nice kitchen and kids loved the pool, nice eating and grilling area.

the breakfast was different everyday which was so nice

com, i searched for hotels with outdoor pools and breakfast included

location was perfect for our trip and wifi was good

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

lack of parking

breakfast was excellent

breakfast was not good.

cable tv did stations we wanted to watch, could not get on wifi. no microwave in room.

the laundry facilities.

there is a nice restaurant next door, but across the street there was some kind of homeless kitchen or something

close to food. well lit parking.

location and parking would good. the breakfast was adequate.

i couldn't find the pool yet

also we were in rm 720 by the laundry

nice breakfast, clean room

pet friendly

the pool sign up and the price of the rooms

friendly staff, great room, nice continental breakfast

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i loved the laundry facility as

front desk clerk laundry shuttle

the restaurant and bar were only open 6a to 10a and 5pm to 9pm monday through wednesday.

easy parking

the pool and laundry facilities are a nice plus

guess, it was room service but when i responded no one there

no free breakfast

am used to staying at marriott courtyard and was very disappointed that there was no free breakfast

i liked that the shuttle service was available to and from the airport

& resturant staff, ample space in room and atrium, good parking, close to highway 91 but no noise

front desk staff, staff at the bar area, room was and overall experience was great.

wish pool was bigger as it was filled with kids

the hotel was overun with kids that made the pool area unusable as well as the gym

no parking fee like hilton garden

has a laundry room

nice room, great breakfast. thankful for the shuttle to the airport.

parking was nearly full. i imagine it could fill up on a busier day.

not utilize/see pool or gym, but the room and rest of facilities were in very good condition

pool, gym, atmosphere.

staff are very nice and that includes the cleaning staff the room service crew and especially the front desk

fitness center and pool were nicely maintained

parking was limited

easy parking, big room, clean and also had decent bar.

couldn't sleep until 2am since there was a lot of noise because some kids were running around the

laundry from the prior guest sat outside for a day u til we said something about it and the body

breakfast was better than average, lots of choices and well maintained by the staff

the log for fireplace was a little expensive,and better directions on how to work it.

yes, the breakfast

all over the kitchen floor, the curtains did close well enough for privacy, the sink faucet was very loose

no laundry bag - gave me when asked a 30 gal trash

the breakfast options were adequate. on-site laundry was a plus.

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

was close to the laundry room so it was always very loud

there was an annoying noise from the laundry room that adjoined my room

breakfast bar was awesome as was the gentlemen handling it!

excellent breakfast, very comfortable beds.

wish i could have stayed for breakfast but i had an early morning flight

had a good variety of hot and cold items, and the free airport shuttle every 30 minutes and free parking were

excellent customer service as well as a delicious breakfast buffet

no restaurants were open. had room service for dinner and it was great.

liked that you had a little fitness area

atmosphere depressing in bar and food poor

room service was quiet and unobtrusive

friendly, plush bed and pillows, bar and grill, room service

also laundry facilities are listed when i booked it they have none

pool is great

wifi guest password wasn't posted anywhere in the room or on our conformation email

literally across the street from airport parking

the property itself was nice. pool was good. next to the airport a lot around you.

quiet, nice staff, free laundry, location

laundry room and gym facility downstairs

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

everything especially the guest laundry.

thank you for free laundry machines

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

you have to take them to laundry room n waitvto they wash them

wifi not working perfectly and cleanining need more improvement

the breakfast was served for 6 hours

parents letting kids handle the food spoons that's a no no

your mins from places to eat and entertainment, the pool is also fun for the kids

your mins from places to eat and entertainment, the pool is also fun for the kids

gym is minimal, but functional

pool water was warm great for small kids. ample breakfast options.