poor wifi

proprietors were lovely and they allowed a late check out

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

early check in

beautiful property, friendly service, easy parking, clean and quiet with great rooms.

but it s obviously more of a bed and breakfast than chain hotel

bed & breakfast

breakfast was quick grab but other than that everything was beyond our expectations would

love the fireplace and decor

service was good and the gym was a nice bonus

then the third visit, i asked for a late check out at noon

overall property very nice and staff great. early check in was great and smooth.

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

the breakfast was delicious, with every nourishing food imaginable

i cooked in the room each meal, including breakfast

let s move on to the pool and hot tub

- it was clean, they provided breakfast, and the beds are so comfortable

a good range of breakfast options

mismatched furniture in suite 327 -- no chairs fit the kitchenette table

tons of parking & not far to go for restaurants or shopping

room service should not be per request.

i understand with having kids, that's why i requested a room on the first floor so we won't get a complain

nice bar and restaurant with patio

very pretty grounds, interior. comfortable, clean. excellent breakfast. good location.

the pool was empty for the kids and east access to several things

the room service menu was weak

i enjoyed how pleasant room service was and enjoyed the shuttle

fitness area and pool

friendly, plush bed and pillows, bar and grill, room service

thought the room was very clean and the option of room service was great

plenty of parking too

clean fitness center and swimming pool

of stay was a brief getaway to enjoy the pool , have a nice dinner and take advantage of the gym then close out

pool a little small

has a laundry room

the pool was chilly but still great, and the hot tub is so awesome i didn't want to leave

pool, gym, atmosphere.

also, maybe add a shuttle to the hartford amtrak station

breakfast was a bit of a disappointment

great location with a great bar and restaurant.

customer service , very informative and helpful hotel has bar , a place to eat , a pool and many other amazing

chlorine/ph in pool was very high and burned the kids eyes.

we had to order pizza from across the street and have our kids eat in the lobby while they wouldn t seat us

spacious rooms. free and frequent shuttle to airport.

the pool and laundry facilities are a nice plus

i liked that the shuttle service was available to and from the airport

the breakfast wasn’t complimentary. would have been nice to eat for free

the shuttle from airport was not available when we arrived

made the shuttle available to take us to chilis 3 miles away

also we were in rm 720 by the laundry

the room was exceptional, bar was great & breakfast was nice.

clean, cozy and spacious rooms. good breakfast. big parking lot. speed internet connection.

very clean facilities. ample parking.

that the pool close at 10 it should close at least 11:00pm

front desk clerk laundry shuttle

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

broken ice machine, one elevator wasn't working, pool was not open, bar was closed also.

for services not used such as parking and had $20 incidentals added for what i am not sure given i used

my carpet was soaked from a leak in the laundry room

was close to the laundry room so it was always very loud

perfect stay spot for a bicycle tourist: guest laundry

upon room change, i was placed directly across from laundry

the breakfast options were adequate. on-site laundry was a plus.

laundry from the prior guest sat outside for a day u til we said something about it and the body

suite size, fireplace, full kitchen, comfortable beds, hot shower, parking right at room

room with kitchen

breakfast selection

room was clean and the fireplace was a nice bonus during these cold winter months

having a laundry facility

the breakfast was great

the 2 level bedrooms plus having 2 bathrooms was the best and the complete kitchen ?

no plastic plates to be able to bring breakfast to your room

coffee was just ok and the photos didn't make me aware at the time i had a full kitchen i thought it was just

the breakfast and the pool were great.

parking lot needed more attention for snow removal.

parking was terrible. not enough parking. had to park at restaurant next door.

excellent customer service as well as a delicious breakfast buffet

the pool area, i can't think of nothing else.

also laundry facilities are listed when i booked it they have none

exterior is run down the parking lot is ripped up, there was trash on the grounds

cheap great wifi next to the airport and terrific food spots around here

literally across the street from airport parking

is no shuttle, and the cabs cost a minimum of $16 for a five minute ride from the airport, so what one

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

you have to take them to laundry room n waitvto they wash them

had considerable difficulty connecting to the wifi

have to pay for wifi and breakfast

free laundry

quiet, nice staff, free laundry, location

i like the rooms and access to the gym and laundry services

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

everything especially the guest laundry.

manager and staff were very professional, the room is very spacious, parking, and access to the gym

fault of the hotel, i was woken up very early by some folks in the next room with lots of small kids and a tv

i truly enjoyed and even took pictures for my kids

breakfast was adequate. staff was exceptional!

the gym area was clean and serviceable equipment

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

proximity to family, cleanliness, size of room, great breakfast choices, pool, comfort of bed

in it ud83dude35 ud83dudcab and we were disappointed with no workout area not even a small gym with some

free airport shuttle

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

parking parking parking to xl center .

old and abused furnishings. strong smoking odor in non smoking room. towels stained.

also my car was hit by another car in the parking lot

wifi is worse the dail up

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

sometimes the smell of smoking outside comes in

convenient parking and friendly staff.

clean, comfortable bed and friendly staff. plenty of parking ud83dude0a

smoking room

laundry facilities were closed

pillows were uncomfortable and due to subpar cleaning of the rooms and laundry services, would not stay in this

dated, laundry was laughable, breakfast offering was terrible

the pool is never open , the facilities lack ice , laundry ,,often etc.

across from the laundry; desk clerk not friendly; only ice machine in hotel not working (reported to front desk

close to rail & buses not far from city centre laundry facilities

had a laundry room available

the laundry room is still out of service

lost some point because of the laundry room

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

free breakfast

pool wasn't available

pet friendly and very convenient.

skilled at efficiently handling any questions or concerns (i had not booked the room option e the breakfast as

why charge for the breakfast when it should be free for all guest that stays at the hotel.

also not being able to do laundry on site same day is a little annoying

very unfortunate for the price that the hotel does not offer any type of breakfast offerings or room service

the website showed a fireplace in the room' there was no fireplace in our room

your hotel, especially the fireplace in my room

fireplace is lovely to have but the blinking candles were just wierd; if they had just stayed on it

from the front desk staff, to the housekeeping staff, to the amazing woman who set up the breakfast buffet and

i like the complimentary breakfast

the loft room was incredibly spacious and comfortable and the kitchen was well-equipped

kitchen, living room & bedroom on different levels

breakfast could be a bit more imaginative but was fine, overall

no pool no laundry room no workout room like it said

the maid service. the laundry facility and the fact that we had ants and encountered a roach

laundry onsite is convenient but you'll need to bring quarters

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

laundry and exercise equipment in operational for indefinite time

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

kids love the pool

everything was clean the kids loved the pool

kids love the pool

was traveling with my son and we were very disappointed that the pool was closed for repairs during our stay

also disappointed there was no room service for breakfast, only dinner room service

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

friendly bar also

staff were great and the restaurant and bar were amazing

the rooms were spacious, and the hotel had an adequate continental breakfast

breakfast was poor. same old stuff but no fresh fruit. poor choice of cereals.

good variety of breakfast, kids and adults were satisfied

it was a smaller inn which made it so much nicer with parking and getting breakfast

biggest issue was the wifi was terrible

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

free parking, laundry, and a bar attached to it!

pool

the hotel has a large parking. staff were very professional.

the kids enjoyed the pool so much

sink was clogged in bathroom. gym is not very well appointed.

no breakfast, no pool & no fitness center ud83dude1e

early check in, location

the water pressure in the shower was good, according to some of my family the gym and pool were good

the water pressure in the shower was good, according to some of my family the gym and pool were good

were never given the wifi password

we had a no-smoking room, which was fine, but two nights of our seven-night stay, there was a lot of tobacco

would have liked wifi password

the smoking rooms smelled really bad not like cigarettes bad

there was plenty of parking

no laundry bag in room

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

pool was great

i liked the free breakfast and gym.

clean and spacious, free parking, wifi and breakfast, pool, hot tub and gym. competitie price

terrible noise from laundry till 12:39 p

there was a laundry facility onsite which was convenient

kitchen and laundry facilities

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

like thelocation,price,service and great amenities (free breakfast,internet,,parking and they are pet friendly

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

hallways had a lot of dirty laundry all over floors

the dryer in the guest laundry room tore 4 of my

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

continental breakfast was extremely disappointing

they didn't have breakfast or a gym

they didn't have breakfast or a gym

the breakfast wasn't even worth going too

the hotel is dated. needs cosmetic work. no pool gym was closed

sauna was broken and very small laundry room

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

laundry washer and dryer was dirty

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

thing that could have been better was the snow removal in the parking lot in the parking spaces, i had to enter

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

i loved it and would definitely go back again with the kids

right beside the bed, the bed was comfortable not to soft nor to hard, my 16 year old enjoyed the gym open 24

breakfast included was great for the kids

wifi is fast

it has a pool, fitness center and laundry

everything was great. comfortable bed. clean. pool area great

i like that they are pet friendly and it is easy to stay with a dog.

comfy beds! very quiet, appreciate the gym and pool areas!

pool spa gym

the laundry room wasn't free to use and only had one washer and one dryer for the whole block

it s quiet, good location, had laundry room

machines broken coffee machine broken laundry broken bathroom door broken first room had standing water puddles

no parking spaces due to no snow removal

room was very small. wifi didn't work.

the location has handicapped ramps, an interior courtyard of sorts, and a laundry room

the motel has a guest laundry room, with some vending machines

close proximity to restaurants and stores. laundry worked great.

pet friendly

work, management came up pshed a few buttons worked till zi changed the channel then nothing no wifi i could

the hallway outside was squishy wet (from the laundry room)

i had to purchase a vacuum to clean my suite even the laundry washer was nasty

once we brought piled up used towels to hotel laundry

the room had a slight tinge of dirty laundry on a hot summer day

location, excellent design scheme, friendly staff, great continental breakfast

staff the facilities the heated pool the rooms breakfast all perfect can t wait to do it again

there was use orange juice drink in the fridge every time i try go in hot tub there was little kids in it then

kids running and yelling in hallway saturday night until 12am!

the guy in the breakfast was so rude.

of the better breakfast buffets we've had

it was clean. had a pool. had a small bar in the nice, up to date lobby.

the equipment in the gym didn't work, tvs didn't turn on and peloton adjustment screws broken

there was ample parking and it was conveniently accessible to the hotel's entrances

bed was comfortable, room service was decent, bar was decent

kids were partying all night and the staff wasn't very responsive in fact they knocked on my door

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

complementary breakfast thumbs up

the bed was so comfortable and the breakfast spread was yummy!

so just the bathroom was my main pet-peeve and also the carpet

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

very clean nice size pool for the kids and the breakfast was great

she was extremely friendly, bringing coloring pages for our kids and always willing to check for alternative

after snow/ice storm, not even salting the walkway nor the lot behind the cars, to the handicap parking

no soap in the bathroom just a bar for body and face.

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

loved the laundry facilities and room

only laundry was broken but accepted money

friendly staff, well-lit parking, strong free wi-fi. excellent water pressure

tons of kids in the gym area just playing around so that was off limits to anyone who actually wanted to exercise

pool

indoor pool, coffee in room, nice size bathroom.

the location and friendless and the pool area

very clean and staff was very pleasant. the pool and hot tub was great

easy check in, pool was warm and clean, facility was very clean,

guest laundry available

the laundry room was clean and easy to use for my daughter's field hockey gear

wifi was also slow

my kids enjoyed the poor

perfect place to sleep when you have a flight at bdl. clean and quiet and great breakfast!

was about 30 minutes from my venue but i didn't mind much because the room and breakfast were fabulous

kitchenette, easy access to shopping and eating places

suite allowed for 2 separate bedrooms. full kitchen was nice.

dollar dog fee hotel said pet friendly but did not say the charge per animal is 100 dollars that is very expensive

was not informed that pets welcome

however if you choose to do laundry the hotel does not provide required change to use their

other people kept interrupting my sleep and kids yelling hitting doors walls

some reason somebody was smoking in another room and it penetrated the cigarette smell in our room from the

no refrigerater,poor late parking

comfortable, clean beds in a nice big room. wifi strength was surprisingly good.

the property had a laundry facility

the laundry facility was very good too

laundry room was not well maintained

laundry could have opened earlier

poor wifi. light in the room not enough. in 2nights the room was not cleaned

could have used a third pillow and an iron in the laundry room .

didn't like that we had to go to the laundry room to get our own towels and rags

pushed up against the wall and very cramped to walk between the two beds laundry equipment was broken

official especially the management they were always fair they work with you with payment onsite laundry cool

is located in many restaurants stores and laundry facility in walking distance

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

the wifi is horrible

the pool and gym were in disrepair and it was not relayed to me by booking.

breakfast was fine location was also fine

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

bugs, laundry was dingy, called about a bug being in bed

very friendly and accommodating staff, very clean facility and pool area, room was perfect

the pool was great for children and the lobby was very inviting and relaxing

also they had a nice little sports bar on site

com reservation was incorrect they helped straighten out my reservation - the hotel had a great gym and pool

clean, comfortable, welcoming staff, easy parking. bar & restaurant has amazing food and drinks.

but in garage doesn t work internet (no wifi too), you can t pay for those chargers in the garage)) but,

parking garage was nice but no surveillance made me very uneasy

the price the breakfast was sufficient

our room was very large and provided the extra comforts of a small kitchen and living rm area

room clean, like guest laundry, staff friendly

only thing might be parking was full.

the free breakfast offered many good options

i even went the gym and its was spotless, with disposable cleaning items to use on the equipment

excellent location, clean, quiet, hospitable and plenty of parking.

the laundry on the same floor

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the pool was working perfectly

staff room and pool

also, from our 1st floor window you could see all the midnight sex and make out sessions in the parking lot

it was nice having a full size table for meals and kids homework, too

parking from the restaurant on the weekends kind of had people parking close to my car, it also

didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something

parking was a little crowded

it was nice having a full size table for meals and kids’ homework, too

hotel has no laundry room, no gym, very dirty floors, old mattresses with urine stains, no dining room or

proximity to the big e, secure parking and manager was very hospitable and helpful

comfortable clean room with plenty of space. large free car park. very good buffet breakfast

close by and convenient to the mgm casino

it was located close to my final destination. also it was walking distance to a breakfast place.

place smell bad and other guest were loud.... laundry is not clean

looked like the laundry just got done

there were laundry machines

very comfortable place to stay with your pet at a great price. would recommend

was close to my house needed pet friendly to stay while selling our house

the laundry room was unbearly hot. ran out of tp one day.

and a hook for your laundry bag

2 rooms next to us had kids that were running the hall for hours banging on the other rooms doors

enforce the mandate wearing of the masks inside wasn't being cleaned after the large groups of kids where in

outdoor pool only (so closed in winter). could hear people in hallway.

parking

parking lot was tight.

nice place to stay. plenty of parking room. shoppin close by. well kept place inside and out.

pet friendly ;comfy king bed easy on / off i -90 mass pike

love the quietness the smell of clean bed was comfortable and breakfast was great

this is a relatively new hotel, they still haven't completed the laundry room

breakfast was great

my family loved the gym and the pool

pictures of pool area

room, pool and breakfast were the best we stayed at during our trip

laundry facilities weren t utilizable

laundry room came in handy

i think the bottles were put in wrong, but it wasn t a big deal there was bar soap to use

the tvs, pool/hot tub interior

the pool and food was awesome

brightness comfortable access to things like computer gym laundry breakfast quit no

the kids and i were asleep, but my husband was awake trying to use the bathroom when she just walked in

brightness comfortable access to things like computer gym laundry breakfast quit no

1st class; towel supply sufficient; clean; bed comfortable; travel bags nice touch; entry and kitchenette area

very good proximity to the new mgm springfield casino, just over a half mile walk

room service closes at weird hours, and getting a room service menu was impossible because we asked

didn t like the cost of breakfast, the service was slow and room service took so long my food was ice cold

pool was cold

room was comfortable and pool was great for the kids.

a $20 cheese plate via room service consisted of 6 crackers and 10 pieces of cheese

no laundry room.

the hotel lobby and bar were freezing

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

on-site laundry was a great convenience

a laundry machine for guest use (not free), the staff was helpful, the included breakfast was nice,

good parking, great laundry

laundry not available, soda machines and ice machines on 3rg floor. not convenient

hotel was well maintained. had a nice pool too. liked the laundry.

lastly the pool has a constant flow of staff going to laundry room looking in on me swimming

laundry is available for small price, very convenient

corner room next to laundry too loud

that we where next to the laundry shoot and you can here it early in the morning.

on this trip, i needed laundry service, which they do not have.

laundry facilities on premises

pool want open

clean pleasant room pool was very well kept

cereal was really good, pool was amazing!!

pool was looking very nasty and was closed

laundry basket if you needed to do laundry

great free laundry facilities.

laundry that worked properly

needed to do laundry, but dryers were not functioning well.

free laundry open 24/7

one washing machine out of order in laundry room

laundry room exceptionally clean

we also used the laundry room, which was very convenient and efficient

the room is spacious with a small kitchen with appliances, dishes and cookware! !

of people in the gym not following the mask regulation

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

i was not aware breakfast was not being served. so a little disappointed.

would love to have found the bar and restaurant open when we arrived at 10:00pm

were there during a snow storm, so i loved the fact that they had a restaurant and a bar in the hotel

all the towels were rather small and very thin perhaps this reduces the laundry burden and helps the environment

clean, modern, updated, pool, laundry facilities, nice breakfast

amenity s very comfortable great staff i was able to do laundry while my son swam in the huge pool, then we

they only had $3 worth of coins at the front desk so we couldn t let the kids do arcade or laundry

laundry facility on site

love it the kitchen in the room is awesome

extremely clean, nice and helpful staff and indoor pool

the room and pool kids loved it as well

parking

, and i like the fact the hotel have a pool and my kids was able to play basketball

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

room next to laundry

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

clean, easy to check in, pet friendly, comfortable

everything clean and neat. breakfast delicious and varied.