however if you choose to do laundry the hotel does not provide required change to use their

used to be a smoking hotel and had heavy odors of stale smoke.

other people kept interrupting my sleep and kids yelling hitting doors walls

comfortable, clean beds in a nice big room. wifi strength was surprisingly good.

parking

laundry room was not well maintained

laundry could have opened earlier

the property had a laundry facility

the laundry facility was very good too

a surprising gem! clean, cozy, updated, parking right next to room, desk in room

loved the laundry facilities and room

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

only laundry was broken but accepted money

black out shade even with the double layer in the window, it still let in too much light from parking lot

the parking spots were scarce because of the construction equipment taking up spaces

terrible noise from laundry till 12:39 p

kitchen and laundry facilities

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

there was a laundry facility onsite which was convenient

the location, the cleanness, the staff, the parking, and the big space in my room.

liked parking on premises that was free

the food bar soso

staff accommodated our requests with courtesy and speed, even providing a pass to a nearby gym

comfy bed and room. great location. free parking.

burglary of multiple cars in parking lot made us feel unsafe in the area

no laundry bag in room

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

nice suite with kitchenette area

is an important feature because it can be difficult to sleep ) also had a little trouble with the wifi

clean and spacious, free parking, wifi and breakfast, pool, hot tub and gym. competitie price

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

location and we got an early check in

the breakfast had a lot of choices and was tasty

pool was not working.

very clean nice size pool for the kids and the breakfast was great

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

pool was clean and warm

kids loved christmas decorations and crafts

was similar to being ' home ' living room, kitchen/dining room, bedroom, bathroom two tv's; it was very nice

room clean, like guest laundry, staff friendly

the rooms were very clean and neat , nice pool area, nice hallways, free parking, nice staff..

chose this hotel for the location and the ev charger

breakfast was great, the room was beyond clean and the entire hotel was spotless

there was a clean and clear indoor pool

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

bed was comfy. loved the kitchenette!

pool was closed which was a major disappointment for my kids

it was very noisy with kids revving their cars and going fast down the street

pool not in service.

i loved the pool. the rooms were clean and the bed was very comfortable.

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

pool and room

good location and breakfast. comfortable room, good parking. good rate.

the laundry carts were in the way of the doors

and dryer were broken gym machines didn t all work building and room were so hot upon

gym exercise bike was broken

very good breakfast!

staff very nice, breakfast was great

i like that there was a guest laundry facility on site

didn t eat breakfast but it was relayed information

bedroom love it can have my dog he loves all the company they have a dog park in the back good parking walmart

we unfortunately missed the breakfast

hotel didnt know i had a pet despite booking a pet room

hotel smells really good, affordable laundry that works great

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

clean facilities, free breakfast, and the vending machines and laundry facilities are very

they have a laundry and machines are reasonably priced

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

had an exercise room and a laundry room to use also

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

really no complaints it had a refrigerator microwave and coffee maker in the room and breakfast was

was never told or given breakfast

wifi service; would lose connectivity often; very noticeable.

paid laundry

is located in many restaurants stores and laundry facility in walking distance

didn't like that we had to go to the laundry room to get our own towels and rags

official especially the management they were always fair they work with you with payment onsite laundry cool

bed was hard & tilted to the side, everyone s laundry was outside room on floors for housekeeping

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

they have laundry onsite, we didn't need it this weekend, but that's good to know

so i just walked to the laundry/room service room and grab towels

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

& gym was closed at the time, i think due to covid

the wifi is horrible

the second one had silk flower petals on the floor and crumbs on the chair

the laundry room was unbearly hot. ran out of tp one day.

and a hook for your laundry bag

different levels that confused us as to where we parked, which floor to access for the rear parking lot

kids making noise at all hours of the night, running through the hallways and knocking on all the

noisy. could hear people in other rooms. kids running hallways early

place smell bad and other guest were loud.... laundry is not clean

there were laundry machines

looked like the laundry just got done

wifi terrible.

no wifi, although advertised. noise level very high early evening.

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the only bad thing i have to say is that their laundry facilities were not working.

was very friendly it was my 6 yr olds little pool party and the gentleman at the desk brought the kids warm

i love my stay with kids we enjoy are self

sauna was broken and very small laundry room

laundry washer and dryer was dirty

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

the breakfast was great! management was very helpful and accommodating.

bugs, laundry was dingy, called about a bug being in bed

floor sticky and stained and unidentified debris in tne kitchenette

the cleanliness, the pool/spa facilities and hours of service, awesome parking space

the pool water was very murky

my kids loved the pool. it was an overall wonderful experience

clean, comfortable, welcoming staff, easy parking. bar & restaurant has amazing food and drinks.

only dislike, which is really only an issue of convenience, was the pool/hot tub and restaurant they offer their

too), you can t pay for those chargers in the garage)) but, you have charging stations on a parking lot

excellent breakfast. clean room. good pool.

the pool is next door at the double tree. not a far walk, but not in the same building.

no laundry facility. towel service every other day unless you made a special request

the only thing i missed was laundry facilities

no pool and the gym was lame.

the grab n go breakfast was very good as grab n go's go (bottled water; granola bar; yogurt; and apple)

wish breakfast was included in the rate.

laundry room exceptionally clean

we also used the laundry room, which was very convenient and efficient

one washing machine out of order in laundry room

light from the parking lot made it too bright as did the 5 am sunrise

my stay i walked around the facility twice (covid-19 had me afraid of using the gym) and i was pleased that it

, and i like the fact the hotel have a pool and my kids was able to play basketball ðŸ

kids allowed alone in pool

the small kitchen is good and can check in earlier.

breakfast was very nice, with several healthy options, plus a mini waffle maker for the kids.

kids looked forward to this and wasn't super fun

lost some point because of the laundry room

had a laundry room available

the laundry room is still out of service

close to rail & buses not far from city centre laundry facilities

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

also not being able to do laundry on site same day is a little annoying

cool decor, very nice gym

great location, friendly staff, nice gym

good location downtown. nice design and good bed. good wifi.

the bar and restaurant were both closed and there is no room service

room was comfortable and room service food was nice

we booked to break up the journey for the pool and the pool was incredibly overcrowded by 30 kids plus their

friendly staff. great location. fun bar downstairs where we could watch the world series.

pool and spa were clean and enjoyable but could use some updating.

bar has a crummy wine list and mediocre snacks

the gym equipment is out of date and does not work probably

pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was top

location, gym, and pool

pool wasn't available

skilled at efficiently handling any questions or concerns (i had not booked the room option e the breakfast as

the wifi was also very slow

could be more pots, pan, and other needs for the kitchen more insulation on the big windows

great breakfast buffet offerings

i like the complimentary breakfast

no pet sounds either and the hotel was reported full

the room it self it was nice and clean, everyone fit it wasn t uncomfortable, and mostly the pool, it was a

called for someone to get all my bags and bring them around when i asked where the handicapped parking was

elevator didn t work .. kids were out if control in hallways

nice room service but too $$

the pool was nicely cleaned and heated

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

free parking, laundry, and a bar attached to it!

i highly recommend this hotel for family with baby and kids

clean room, friendly staff, excellent breakfast, plenary of parking

was awesome the kids enjoy the waffles

the laundry room was clean and very useful

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

wonderful selection for the grab and go breakfast

location handy, easy to walk around, found parking

really liked the full kitchen setup

social service residents took up entire laundry for entire weekends

dirty all rugs were never vacuumed the vending area in the laundry area was filthy never saw stuff wiping down

expensive to do laundry but the machines all work and actually hold a large load of laundry

laundry on site

had to ask staff to clean the laundry room snd washer before i could use it

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

drug dealers and addicts wander about and the parking lot is a scrapyard,as cars are broken into with no resistance

everything worked fine in the bathroom. the wifi was very good.

clean, comfortable bed and friendly staff. plenty of parking ud83dude0a

the personnel kinder (i wasn't informed as usual about check out time, when is breakfast, what's wifi

we plan on going back when the pool is open

the game room was a nice opportunity for the kids to play and unwind

kids had to sleep on floor in lobby till they found a

nothing except no tea at the coffee bar or in room

tons of parking & not far to go for restaurants or shopping

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

we were tired and thankful for the room. we loved that it offered smoking. the room was clean.

i asked for a smoking room and the room he rented put to me had a non-smoking sign with a ashtray inside the

biggest thing is that this non-smoking room has a residual smell of smoke

it's within walking distance of a few eateries and parking is convenient and secure

love tea and coffee service laundry is great

laundry facilities could have been in working condition

laundry room old and was surprised machines only took quarters- also very out-of-date

desk did not have quarters for change for the laundry

convenient location, comfortable bed, gym, friendly staff.

for instance the bath towel bar was slightly loose

i was disappointed with the pool

nice room & bathroom. good pool. great location.

was not cleaned on the only day when i was returning there that evening (perhaps a maid mistook a room service

we used valet parking and that was efficient, however, there was not very much parking

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

said breakfast online but there was none

they didn't have breakfast or a gym

of marijuana when i went for breakfast in the morning and shower curtain was torn which permited water to go on

missed breakfast because it ends at 9am. not even any coffee in lobby.

hallways had a lot of dirty laundry all over floors

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

the dryer in the guest laundry room tore 4 of my

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

the room was spacious and the area was quiet, there were good options for breakfast

it was also set right on the parking lot, not very pretty or relaxing

staff and feeling of home and kitchen

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a

the room design was good with a small kitchen and a sofa bed

wanted to do laundry but dryer was broken, lots of friends sitting at bar when we walked in very loud bartender

high traffic area, right next to the elevator and laundry room so it was very noisy

no solutions given as guest started laundry at 4 a

the front desk at 7 pm, they said there all out of towels, that i can come in the morning when laundry is done

yes they had kids on floor and was loud during quiet time

no laundry facilities on site and no continental breakfast even though some websites indicate these

parking was close- that's the upside.

complementary parking

no frills are available, like breakfast, spa or pool but the rooms are clean, neat and comfortable and the

the place is tired looking. the lobby and parking lot and hallways have zero ambiance.

wifi did not work in the rooms. fixtures were somewhat antiquated.

then the third visit, i asked for a late check out at noon

close parking

was clean and comfortable and the food in twiggs (the bar restaurant upstairs) was terrific

love the pool needs some attention

bar had draft beer assortment along with bottled

the bar closes 10pmud83dude15

that there was no continual breakfast. and kids were playing in the hallway.

had a family medical emergency and they gave use late check out upon request

was cold -first room smelled of smoke -pet friendly means barking dogs and dogs running loose in hallway -booked

convenient, coin-op guest laundry

have gym and pool

building is a bit dated and they need more parking

location was ok and price a little high for the location and amenities. gym was ok

friendly staff, good breakfast which the kids enjoyed

location, kitchener, laundry facilities and staff

pool wasnt heated.

convenient,great check-in good parking, pool was open. good breakfast

nice kitchen area and good layout/size for our family of four.

clean, great location, helpful staff, free wifi, free parking, pet friendly, and an awesome free hot breakfast

location, laundry facility

for a weeknight, the breakfast was disappointing, bar hour was short-lived for those who have a difficult time

pool was occupied by one family for hours (they ate pizza in there as well and kids running all over the place

the pool was small and full of kids which isn t really the hotels fault

clean room and the pool was great!

having a laundry facility

the pool was closed!

breakfast was amazing

friendly accommodating staff and kids loved the pool

the pool is outdoor ud83dude2d

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

they gym did not have hand sanitizer or water

i loved it and would definitely go back again with the kids

the pool opened at nine am but on our first day the kids arrived ready to swim at 9 only to be told they were

everything was clean the rooms were nice and presentable pool was great for small kids.

breakfast was continental and was plentiful.

location was great. hotel had lots of character and parking seemed ssecure.

wifi was a bit iffy and video had to buffer frequently

outdoor facilities, we took advantage of the privileges at the sister property (tennis and indoor pool)

didn t really matter to me, but i don t think there s an on site pool or gym

no hot cocoa for the kids

the pool was great

there were kids in the hot tub jumping and splashing

many young kids in the pool screaming for the whole stay

so many kids on the floor i was on running up and down the hallway from 7am to 10pm .

once we brought piled up used towels to hotel laundry

the hallway outside was squishy wet (from the laundry room)

i had to purchase a vacuum to clean my suite even the laundry washer was nasty

the room had a slight tinge of dirty laundry on a hot summer day

the t v was a decent size, and i love the breakfast and the different variations that they had

other than the laundry facilities and the ability to get some breakfast, it's a miss

laundry close to my room

friendly staff, breakfast buffet, laundry

laundry on site

good location, parking right in front of the room, clean, well-priced.

also we were in rm 720 by the laundry

t thrilled with the complimentary breakfast buffet, but other than that i was very happy with my 5 day stay

the kids had a blast at the pool

friendly staff, great room, nice continental breakfast

space of rooms and the bar and food were good

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i loved the laundry facility as

front desk clerk laundry shuttle

too much to like - shuttle was unavailable to airport - which is why i booked this location

paying for parking.

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

proprietors were lovely and they allowed a late check out

poor wifi

early check in

the pool and laundry facilities are a nice plus

breakfast was adequate

breakfast ended too early

the hotel shuttle was very good

bar / bistro was only on a limited menu when i arrived , so i was disappointed as this was one of

& resturant staff, ample space in room and atrium, good parking, close to highway 91 but no noise

not good, all basic food , the swiming pool was not clean especially after it got used by alot of kids

the pool was to small

was woken up at 6am to kids screaming & running up and down the halls

plenty of parking too

i liked that i could do my laundry, the room was clean and up to date

no breakfast, no laundry bags in room, heavy odor of stale cigarettes and pot smoke.

parking right by the room was a plus and no steps

would be nice if more parking available or numbered lots for each room.

we were allowed a late check out, which was a big help for my group

i brought my kids to swim for their birthday, pool and jacuzzi could've been cleaned better

24 hour gym, 24 hour snack store

we did pick a bad day since there was a bus of kids for playing sports so didn’t get to use it

pool is open, but you must reserve ur time time slot

services not available, bar closed due to staffing.

much for the kids to do

breakfasts were delicious the outdoor pool was fun for our kids

there wasn't any channels to watch for kids

didn't like the fact there wasn't an option of an indoor pool

only thing was the pool hours just wished it closed a little later to give us more time but other than that,

laundry room was clean

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

they have laundry room

laundry facilities

ordered room service took a long time to be delivered and when he did, i did not have any utensils, and no

has a laundry room

nice room, great breakfast. thankful for the shuttle to the airport.

the taxi man said he would call the hotel to ask the shuttle bus to come and that i

shuttle driver 10/14 was exceptionally friendly and helpful with suggestions of where to eat

the airport shuttle was the key for us. the front desk staff were very friendly and helpful.

had to pay more for shuttle and parking. didn t know it wasn t included with booking . com

though we were a family of four (two adults and two kids), there was only enough toiletries and towels for two

by the airport, shuttle service

customer service , very informative and helpful hotel has bar , a place to eat , a pool and many other amazing

only complaint is that the pool was closed and it was not disclosed at booking

laundry from the prior guest sat outside for a day u til we said something about it and the body

very clean!! i love how many restaurants,gas station, pool hall etc that is 2 mins away!!!

waking up to a hearty and delicious breakfast each morning was an added bonus that made the stay even more

we paid for a room with a fireplace, did not receive a room with a fireplace.

are in separate buildings so walking to the lobby/breakfast area could be a problem in bad weather

was close to the laundry room so it was always very loud

my carpet was soaked from a leak in the laundry room

the breakfast options were adequate. on-site laundry was a plus.

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

there was an annoying noise from the laundry room that adjoined my room

unkept lady sleeping in laundry room

no laundry room

with the wifi called for help spent about 1 1/2 hrs with tech

the handicap parking was limited.

super clean, professional staff and pet friendly.

the gym

we enjoyed the location - and the breakfast and the pool.

clean. breakfast was very good!

the cleanliness of the hotel n the use of the pool

had a good variety of hot and cold items, and the free airport shuttle every 30 minutes and free parking were

also laundry facilities are listed when i booked it they have none

the shuttle was not operating because of a storm and when i asked them to call a taxi for me, they

cheap great wifi next to the airport and terrific food spots around here

pool was close

had trouble with wifi from our room. had to move closer to office to get it.

i like the rooms and access to the gym and laundry services

thank you for free laundry machines

laundry room and gym facility downstairs

close to airport, very clean, room was very nice with nice chairs and kitchenette, free laundry

free laundry

i enjoyed how pleasant room service was and enjoyed the shuttle

the room service menu was weak

noisy banging scared my kids

atmosphere depressing in bar and food poor

the kids were very disappointed to learn there wasn t a pool

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

you have to take them to laundry room n waitvto they wash them

staff was extremely friendly, shuttle service was great

very good wifi and pleasant staff