the property had a laundry facility

the laundry facility was very good too

laundry could have opened earlier

laundry room was not well maintained

time different room itchy itchy bed and sheets couldnt sleep, someone was in front outside smoking weed, sink

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

loved the laundry facilities and room

only laundry was broken but accepted money

no salsa on the continental breakfast

only thing i would say is you should offer salsa at the continental breakfast everything else was

however if you choose to do laundry the hotel does not provide required change to use their

no wifi

the ppl next to me and asked for another room they were just loud and screaming they had little kids

no refrigerater,poor late parking

other people kept interrupting my sleep and kids yelling hitting doors walls

room clean, like guest laundry, staff friendly

apparently, only some room types come with free wifi

the rooms were very clean and neat , nice pool area, nice hallways, free parking, nice staff..

the breakfast was good

only thing might be parking was full.

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

the pool was open , plenty of breakfast options

kitchen supplies like mixing bowls were lacking

gym.

pool was closed the lights in the parking lot were not working breakfast could have been a bit

pool was closed but i understand why

morning coffee was a nice treat. bed was super comfortable. hotel bar and restaurant is great.

liked parking on premises that was free

location, room, late check out possible

bed was hard & tilted to the side, everyone s laundry was outside room on floors for housekeeping

is located in many restaurants stores and laundry facility in walking distance

late night activity around the laundry and vending machine. drug activity

-paid/laundry and vending room

could have used a third pillow and an iron in the laundry room .

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

breakfast was excellent

our only problem was the wifi

convenient, clean, descent breakfast options and great customer service.

laundry bag or pad and pen in the room

they have laundry onsite, we didn't need it this weekend, but that's good to know

so i just walked to the laundry/room service room and grab towels

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

terrible noise from laundry till 12:39 p

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

kitchen and laundry facilities

there was a laundry facility onsite which was convenient

full kitchen. beautiful property, quiet. close to the highway

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

gym near pool was clean and appreciated

plenty of free parking

indoor swimming pool is adequate; too small to swim laps, especially if others are in the pool

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

laundry washer and dryer was dirty

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

sauna was broken and very small laundry room

staff was soo friendly and the pool was nice

there very nice staff and lots of things to do fire pit bar dinning and swimming

the bar next door

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

the pool

i love the location and many gym facilities

to overpay for laundry detergent only to see that the machines were quarters only

yes, the laundry room by our wall and being used at 7am while we're resting

the pool was a great size for the kids

good wifi

kids love the pool

i like that there was a guest laundry facility on site

the room above us had kids running and jumping of all hours of the night even during the day

the room above us had kids running and jumping of all hours of the night even during the day

we already paid $92 pet fees

free parking, wifi and breakfast

had an exercise room and a laundry room to use also

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

it was a little hard to get out of the parking lot if you needed to go left and there's traffic

it was a nice stay, and our dog was great! it was very pet friendly.

breakfast just carbs. scrambled eggs not provided.

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

my kids enjoy the pool, restaurant had live music and ok food.

kids enjoyed the pool, and the breakfast

pool/spa area was moldy, esp by spa. our room was kind of noisy from traffic on highway.

my kids enjoy the pool, restaurant had live music and ok food.

the bar was not open except for in the evening

gym closed to early at 10pm

bed was comfortable, room service was decent, bar was decent

kids were partying all night and the staff wasn't very responsive in fact they knocked on my door

building is a brick building with a big parking lot

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

the toilet get clogged really easy and the wifi is very slow

pool arrangement need more explanation and be monitored by limiting access to people that s have

location handy, easy to walk around, found parking

the laundry carts were in the way of the doors

staff and the king size suite was tiny with a living room the size of a closet and fireplace was as big as a

breakfast customer service clean room pool was fun

the hotel has an indoor pool, gym for working out, offers wifi and has parking

friendly kitchen staff, very attentive and helpful too

the gym and pool facilities were also very nice and clean

spa bathroom should have shampoo/soap dispensers

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

pretty lobby, restaurant on site, pool and starbucks

food options were too highend if traveling with kids

also not being able to do laundry on site same day is a little annoying

i wish there was room service and a restaurant

donut bar for breakfast

chosen bedroom did not have a fireplace in it

we did have the service elevator but needed to travel thru the kitchen area several times a day

the laundry room is still out of service

had a laundry room available

close to rail & buses not far from city centre laundry facilities

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

lost some point because of the laundry room

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

hotel smells really good, affordable laundry that works great

clean facilities, free breakfast, and the vending machines and laundry facilities are very

they have a laundry and machines are reasonably priced

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

kitchen, living room & bedroom on different levels

the loft room was incredibly spacious and comfortable and the kitchen was well-equipped

the wifi was also very slow

the convenience of having a full kitchen stocked with cookware and dishware/utensils is wonderful for those

no dining other than breakfast

the bed was comfy! there were food samples in the lobby area. bar was great!

the bartender was very nice and social! love that the gym is 24 hours!

pool was cold and not appealing to swim in but the hot tub and sauna was great

pet area is needed

restaurant for dinner and breakfast was very good.

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

free parking, laundry, and a bar attached to it!

gym was down due to remodeling, so that was unfortunate

the staff was friendly, ample parking, and in addition to the breakfast buffet they provided to go breakfast

everything was great and the breakfast was a nice added bonus

the only bad thing i have to say is that their laundry facilities were not working.

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

bathroom need to be cleaned specially the shower pool and the gym really small the building is in need of

i liked the comfortable room and fridge and microwave. the pool was great for the kids and i.

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

sometimes the smell of smoking outside comes in

shower good. bed good. wifi good.

accommodating attentive staff, clean room, basic amenities, great parking, quiet neighborhood, price/ value -

location not that great, some shifty characters in parking lot at night

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there

the hotel is dated. needs cosmetic work. no pool gym was closed

missed breakfast because it ends at 9am. not even any coffee in lobby.

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

old tv- included continental breakfast was lacking' little to no food available - stated it was 1 mile from

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

the door handle to the room broke when opening the door, no wifi no tv

it's within walking distance of a few eateries and parking is convenient and secure

for a room that was supposedly no smoking and no pets that's what it smelled like

past 8pm, everything starts to smell like weed from people smoking in the stairwells

hallways had a lot of dirty laundry all over floors

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

a kids cereal, muffin, milk and yogurt if it was even available

no indor pool or any kids attractions

cleanest room i've stayed on n all year. breakfast was hot and delicious!

place smell bad and other guest were loud.... laundry is not clean

looked like the laundry just got done

there were laundry machines

that it s a pet friendly hotel

pet friendly service was good no issues

the parking is a little sketchy, the lot behind the movie theater

they have a pet tub by the pool

the parking was a little too far

$20 per night for free wifi (how can it be free if you are paying a destination fee

i enjoyed my stay tremendously and the pool was never too busy and could be enjoyed in the most simple setting

from kids playing football in the stairway,and running up and down the stairs

parking is ample

horrible service probably due to staffing issues with kids back at school and the fall out from the pandemic

so no bath if you have small kids

great breakfast except the croissants were as good as they were last time

bugs, laundry was dingy, called about a bug being in bed

parking was not convenient

room service it was cold when arrived

the pool was great for children and the lobby was very inviting and relaxing

the pool was nice and much time was spent there

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

the breakfast it was convenient, the breakfast restaurant staff were friendly always had a smile

family down the hall with unruly kids tuning up and down the hall hollering.

wish breakfast was included in the rate.

was good, hotel is spotless as it was opened only this spring, nice staff, great warm pool and hot tub at the

we were also able to use the pool and exercise room in the double tree next door

brand new. nice gym. big rooms. clean.

the price the breakfast was sufficient

parking

we also used the laundry room, which was very convenient and efficient

one washing machine out of order in laundry room

laundry room exceptionally clean

the pool was a bit cloudy, the chemicals seemed to be a bit off (probably ph).

parking was convenient and location was good for my family gathering

social service residents took up entire laundry for entire weekends

expensive to do laundry but the machines all work and actually hold a large load of laundry

laundry on site

had to ask staff to clean the laundry room snd washer before i could use it

dirty all rugs were never vacuumed the vending area in the laundry area was filthy never saw stuff wiping down

extremely clean, nice and helpful staff and indoor pool

breakfast and customer service

1 elevator so sometimes you had to wait; because there are kitchens, hallways can smell like

they also had kids, little ones in the not working hot tub

the pet charge.

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a

- it was clean, they provided breakfast, and the beds are so comfortable

a good range of breakfast options

breakfast was over when i got there; thought i had until 10; ended at 9:30

was of the parking lot from first floor

laundry facilities could have been in working condition

love tea and coffee service laundry is great

desk did not have quarters for change for the laundry

laundry room old and was surprised machines only took quarters- also very out-of-date

serve hot breakfast until 9:30'but i couldn't get my lazy but up lol i have 0 complaints and the staff was

no laundry facilities on site and no continental breakfast even though some websites indicate these

the place is tired looking. the lobby and parking lot and hallways have zero ambiance.

big room. good parking. location was great. service was great.

complementary parking

no frills are available, like breakfast, spa or pool but the rooms are clean, neat and comfortable and the

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

beautifully done. great breakfast. nice pool indoor.

i loved it and would definitely go back again with the kids

first room was across from the gym and the guests began to open and shut the door at about 5:45

like the location the swimming pool and lovely comfortable gigantic room

no solutions given as guest started laundry at 4 a

high traffic area, right next to the elevator and laundry room so it was very noisy

the front desk at 7 pm, they said there all out of towels, that i can come in the morning when laundry is done

wanted to do laundry but dryer was broken, lots of friends sitting at bar when we walked in very loud bartender

was super clean, everything is easily accessible; room location, pool, gym, ice machine, and the beds are really

having a laundry facility

elsse was great the pool even doe the grill needs replacement we were able to use it but we also let the staff

the room had a full size kitchen in it. and was clean when i arrived.

location was perfect for our trip and wifi was good

mon-wed complimentary beer, wine, and dinner. breakfast selection is wonderful

of the better breakfast buffets we've had

didnt like how small the gym was and that the stuff in there didn't work

many young kids in the pool screaming for the whole stay

the pool, beds, pillows, breaksfast, staff on the desk.... everything was clean!!

there was use orange juice drink in the fridge every time i try go in hot tub there was little kids in it then

once we brought piled up used towels to hotel laundry

i had to purchase a vacuum to clean my suite even the laundry washer was nasty

the hallway outside was squishy wet (from the laundry room)

the room had a slight tinge of dirty laundry on a hot summer day

the gym

indoor pool

very nice stay at a very nice place. pool and hot tub were great along with the food and staff!

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

our kids loved the pool and we all enjoyed the food at the restaurant

more gluten free options on continental breakfast please please

the 3 machines in the gym, one treadmill was not working

the pool and jacuzzi was also perfect

pool and jacuzzi were warm and made the stay so much better

the location and friendless and the pool area

very clean and staff was very pleasant. the pool and hot tub was great

very clean considering it is pet friendly

everything was clean, the staff was friendly and breakfast was good.

room was also comfortable, queen studio suite with kitchen supplies, flat stove top, fridge and freezer, and

there wasn't any channels to watch for kids

the gym

also we were in rm 720 by the laundry

a staff decided to escort me to the gym l, which i felt a bit uneasy about

the kids had a blast at the pool

didn't like that people had pet and there seemed to be no restrictions for those pets, as i am allergic

know it s pet friendly, but i didn t agree with having pets allowed while eating breakfast with others

front desk clerk laundry shuttle

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i loved the laundry facility as

front desk clerk laundry shuttle

i do not recall the drivers name( airport shuttle)however, he deserves an honorable mention as well

the pool and laundry facilities are a nice plus

breakfast was adequate

they also had yard games for the kids to play

would have loved free breakfast

location and comfortable bed and breakfast was great.

wish they had a hot tub. also the bar service was terrible they need more staff

spacious bar and lobby areas

i didn t like that it was so late in the night & some kids were racing up & down the halls.

i didn’t like that it was so late in the night & some kids were racing up & down the halls.

pool could be bigger to handle the people. but the property was nice overall.

was cold -first room smelled of smoke -pet friendly means barking dogs and dogs running loose in hallway -booked

there were kids running in the halls banging on doors

called before arrival to request early check in

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

a grab bar would have helped immensely

* you can't beat sitting in front of the cozy fireplace

kids sofa bed had a blow up on top of the mattress so no lumps or springs

but it s obviously more of a bed and breakfast than chain hotel

warm staff, home feeling but with all amenities of a hotel, sister hotel close by with the huge pool and most

beautiful property, friendly service, easy parking, clean and quiet with great rooms.

convenient, coin-op guest laundry

it's my daughter's 6th bday and my three kids were really looking forward to the pool to the point that they

its super clean, staff is very friendly, breakfast is not basic or boring, great location

the breakfast a little longer one of the days for my family and another family since we had kids

manager, assistant general manager, staff in the breakfast room, and staff is housekeeping all provided world

location, kitchener, laundry facilities and staff

to covid no access to pool, gym, and hot breakfast

we especially appreciated and enjoyed the complimentary warm breakfast with the wonderful options

location, clean, one bedroom suites, nice grounds with room for walking dogs, pet friendly, nice breakfast

we enjoyed staying here the service was great the kids enjoyed the pool and breakfast.

location, laundry facility

in getting to use wifi, not good

clean and comfortable, we had apps and drinks at bar on site the bartender kevin was great!

ample parking and easy access to highway

the pool was small and full of kids which isn t really the hotels fault

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

proprietors were lovely and they allowed a late check out

early check in

poor wifi

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

laundry room dryer was not working properly and we had to dry twice and then the whole room filled

also,laundry was two

payed to stay a week and there was no wifi they gave me excuses after excuses the room was dirty the beds was

lots of parking; nice staff. good color scheme in room decor - greenish beige.

abandoned cars and trucks parked in parking lot and inside reaked of marijuana

location, guest laundry and business kiosk.

cooled nicely while i did laundry and checked email

the laundry facility was useful

breakfast was good. staff was helpful. glad you had laundry facility!

laundry breakfast

has a laundry room

clean, attractive, well located, good shuttle service

shuttle driver 10/14 was exceptionally friendly and helpful with suggestions of where to eat

parking was nearly full. i imagine it could fill up on a busier day.

parking was terrible

it seems silly, but when you have kids this can be a deal breaker

in parking lot and limited parking

we had to order pizza from across the street and have our kids eat in the lobby while they wouldn’t seat us

staff are very nice and that includes the cleaning staff the room service crew and especially the front desk

i was close by the room service to much noise in the mooring.

laundry from the prior guest sat outside for a day u til we said something about it and the body

room with kitchen

several of the gym machines did not work at intended

my family loved the breakfast and more importantly, how clean the hotel was

we booked a room with a fireplace and that is all my wife talked about on the way there was how romantic it

the breakfast options were adequate. on-site laundry was a plus.

no laundry bag - gave me when asked a 30 gal trash

was close to the laundry room so it was always very loud

upon room change, i was placed directly across from laundry

there was an annoying noise from the laundry room that adjoined my room

very thin walls i could hear everything..souded like the kids were in my room

the gym

pool

damn kids were loud and wasteful at breakfast

the cleanliness of the hotel n the use of the pool

no breakfast, no laundry bags in room, heavy odor of stale cigarettes and pot smoke.

i liked that i could do my laundry, the room was clean and up to date

wifi was not very strong

but i believe the issue was with my laptop, not their system as my phone had no issue with the wifi

would be nice if more parking available or numbered lots for each room.

also laundry facilities are listed when i booked it they have none

the shuttle was not operating because of a storm and when i asked them to call a taxi for me, they

pool is great

room got a double bed with dirty stained comforter, extremely noisy parting and loud music in the parking lot

had trouble with wifi from our room. had to move closer to office to get it.

everything especially the guest laundry.

really liked that all the suits had a kitchen and that laundry was available at no extra charge

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

laundry room and gym facility downstairs

i like the rooms and access to the gym and laundry services

you have to take them to laundry room n waitvto they wash them

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

shuttle service to bradley was great with very extended hours

smoking hall way was very disgusting , gym was as small as a closet and there wasn t a

across from the laundry; desk clerk not friendly; only ice machine in hotel not working (reported to front desk

the laundry facility they provided was not ideal, the room was too small and no where to buy laundry

our room was next to the laundry! very noisy

laundry facilities were closed

pillows were uncomfortable and due to subpar cleaning of the rooms and laundry services, would not stay in this