the laundry carts were in the way of the doors

that the pool was closed for maintenance

gym exercise bike was broken

breakfast was great. pool was a great addition to our stay.

the cable tv was not good. a lot of channels were not working and wifi kept going in and out

clean facilities, free breakfast, and the vending machines and laundry facilities are very

hotel smells really good, affordable laundry that works great

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

they have a laundry and machines are reasonably priced

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the only bad thing i have to say is that their laundry facilities were not working.

was very friendly it was my 6 yr olds little pool party and the gentleman at the desk brought the kids warm

i love my stay with kids we enjoy are self

i like that there was a guest laundry facility on site

bedroom love it can have my dog he loves all the company they have a dog park in the back good parking walmart

the shower water was so noisy i couldn’t wash my kids

pet friendly

be residence for some, kids unattended/running in hallways

pool not in service.

parking in front can be challenge at night, there are some parking available in the back but

no free breakfast for the kids.

location, pool, close to shopping and several dining options. nice, cleam and quiet rooms.

good location and breakfast. comfortable room, good parking. good rate.

had an exercise room and a laundry room to use also

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

close parking

the hotel is not truly pet friendly as described. the linens were all stained.

there is no much time fir breakfast

however if you choose to do laundry the hotel does not provide required change to use their

of cigarette from just walking in, hallways, rooms everything smell like pure cigarette and my kids were coughing

there were very noisy families with multiple kids making constant excessive noise

no refrigerater,poor late parking

we able to go back into the room the alarm was still on and didnt go off until 7am me and my kids got no sleep

laundry on site

social service residents took up entire laundry for entire weekends

expensive to do laundry but the machines all work and actually hold a large load of laundry

dirty all rugs were never vacuumed the vending area in the laundry area was filthy never saw stuff wiping down

had to ask staff to clean the laundry room snd washer before i could use it

room clean, like guest laundry, staff friendly

complementary breakfast & the times that the pool was open

complementary breakfast & the times that the pool was open

cold water in the pool, but they fixed it quickly.

apparently, only some room types come with free wifi

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

hotel rooms are big with kitchen amenities. pool great for kids.

room was spacious and clean, having a kitchenette is always a added bonus

cleanliness, friendly staff, great breakfast and comfortable suite.

laundry facilities could have been in working condition

desk did not have quarters for change for the laundry

laundry room old and was surprised machines only took quarters- also very out-of-date

love tea and coffee service laundry is great

parking lot full of garbage a couple times

laundry could have opened earlier

laundry room was not well maintained

the laundry facility was very good too

the property had a laundry facility

time different room itchy itchy bed and sheets couldnt sleep, someone was in front outside smoking weed, sink

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

loved the laundry facilities and room

only laundry was broken but accepted money

pool was empty and always available for the kids

breakfast gym and pool were nice. bed was comfortable.

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

rooms did not have darkening drapes to keep the lights from the parking lot out.

2 rooms next to us had kids that were running the hall for hours banging on the other rooms doors

cleanest room i've stayed on n all year. breakfast was hot and delicious!

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

pool was cold, not able to use but things happen

we couldnt enjoy the pool with our kids bc there were about 20 kids in the miniature poor acting like wild

fantastic irish bar attached

no soap in the bathroom just a bar for body and face.

place smell bad and other guest were loud.... laundry is not clean

looked like the laundry just got done

there were laundry machines

pet friendly service was good no issues

wifi terrible.

i was disappointed with the pool

they have a nice bar and the breakfast wasn't bad at all

there is no room service

gym is from the last century

i enjoyed my stay tremendously and the pool was never too busy and could be enjoyed in the most simple setting

parking

the room and pool kids loved it as well

wish the pool could have been warmer. too cold for my 4 year old.

and daughter loved the breakfast

pool was closed and fire pit outside wasn t working

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

that breakfast was not included

would love to have found the bar and restaurant open when we arrived at 10:00pm

no pool and the gym was lame.

no laundry facilities on site and no continental breakfast even though some websites indicate these

parking was close- that's the upside.

room was non-smoking but stank of smoke....:(

like a casino when you aren t in the smoking section

parking was next to entrance and manager did help with bags

one washing machine out of order in laundry room

we also used the laundry room, which was very convenient and efficient

laundry room exceptionally clean

the room is spacious with a small kitchen with appliances, dishes and cookware! !

the room was great, pool was alittle cold but none the less a great stay over

kitchen and laundry facilities

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

terrible noise from laundry till 12:39 p

there was a laundry facility onsite which was convenient

like thelocation,price,service and great amenities (free breakfast,internet,,parking and they are pet friendly

so i just walked to the laundry/room service room and grab towels

suggest that move the ice machines on first floor out to make it a laundry room

laundry bag or pad and pen in the room

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

vending machine along with ice and laundry

late night activity around the laundry and vending machine. drug activity

official especially the management they were always fair they work with you with payment onsite laundry cool

-paid/laundry and vending room

didn't like that we had to go to the laundry room to get our own towels and rags

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

like that the room has a refrigerator, that it has a pool, sauna and a gym

in breakfast if can replace egg and ham with just egg

our only problem was the wifi

no laundry bag in room

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

the full breakfast is the best

there is a small kitchenette (fridge, micro, sink) in some rooms but no dishes, glasses or silverware

the gym was very nice also

location. bar food was good value

the water pressure in the shower was good, according to some of my family the gym and pool were good

pool was closed the lights in the parking lot were not working breakfast could have been a bit

) pool area was very small

was no hot tub it was concreted over the pool was a lot smaller than the pictures showed the food in the bistro

high traffic area, right next to the elevator and laundry room so it was very noisy

no solutions given as guest started laundry at 4 a

the front desk at 7 pm, they said there all out of towels, that i can come in the morning when laundry is done

wanted to do laundry but dryer was broken, lots of friends sitting at bar when we walked in very loud bartender

my kids enjoyed the pool very much and the complete staff was very friendly and attentive the whole

carpets were clean, the gym was newly renovated and nice; it felt clean

had a family medical emergency and they gave use late check out upon request

bar had draft beer assortment along with bottled

air conditioning in the gym was not too good

that there was no continual breakfast. and kids were playing in the hallway.

convenient, coin-op guest laundry

breakfast was better than expected from a few breakfast hotel

free parking and the breakfast had bacon

it's my daughter's 6th bday and my three kids were really looking forward to the pool to the point that they

it's my daughter's 6th bday and my three kids were really looking forward to the pool to the point that they

location, kitchener, laundry facilities and staff

we especially appreciated and enjoyed the complimentary warm breakfast with the wonderful options

our boys enjoyed the indoor pool a lot and that they could watch cartoon network before bed

the breakfast was excellent each day.

the gym was clean and well-equipped

bugs, laundry was dingy, called about a bug being in bed

love the gym and the fast wifi. really liked the food & drink options in the bar at night.

much that can be done but it s a long walk from the parking lot to the front desk with multiple bags and

gym, pool and bar area

the food at the bar was convenient and very good

location, laundry facility

free parking

staff is always professional, the comfortable bed, loved the heated pool and the delicious breakfast

the customer service the dining area bar area was excellent

clean, friendly, room service was on point and quiet

plus, it s important to know they have ev chargers (level 2)

great room with everything you could want, great breakfast, great staff (except see below)

if i had to say something- it would be you need to use the pool next door at the double tree.

excellent breakfast. clean room. good pool.

kitchen was stocked with plates, silverware, glasses, etc

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

didn't know the hours of breakfast and the food seems to have down scaled from my last visit (about 15 years

liked the location, the warm pool, the size of our room, quiet at night, breakfast was great

wifi wasn't working in the building for 2 days

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

sauna was broken and very small laundry room

laundry washer and dryer was dirty

pool, room,breakfast

there was ample parking and it was conveniently accessible to the hotel's entrances

bed was comfortable, room service was decent, bar was decent

food and service at breakfast and at the bar were excellent

the pool was nicely cleaned and heated

we had a great server at the bar who was on his first shift ever

the laundry room was clean and very useful

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

loud noises in parking lot

lots of parking available

room seemed clean and was comfortable and liked it was pet friendly

i liked that i could do my laundry, the room was clean and up to date

no breakfast, no laundry bags in room, heavy odor of stale cigarettes and pot smoke.

only area that i have observed that could stand room for improvement is that the parking area could use more

parking spots were limited

but i believe the issue was with my laptop, not their system as my phone had no issue with the wifi

it was great to be able to swim in the pool and enjoy the hot tub

great location, nice to have starbucks in hotel, 20 floors could use two gyms, adult pool....

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

also our room service order was wrong, but i was too tired to correct it

spa bathroom should have shampoo/soap dispensers

also not being able to do laundry on site same day is a little annoying

your hotel, especially the fireplace in my room

our hotel room was a generous size with high ceiling, mini kitchen, comfortable sitting area and roomie bathroom

the style of the hotel was lovely, and the gym was spacious and clean

room service answering was random,

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

close to rail & buses not far from city centre laundry facilities

the laundry room is still out of service

lost some point because of the laundry room

had a laundry room available

breakfast was not really good, but oh well.

from the front desk staff, to the housekeeping staff, to the amazing woman who set up the breakfast buffet and

room with little kitchen. it helped me to take care of kids.

i like the complimentary breakfast

the convenience of having a full kitchen stocked with cookware and dishware/utensils is wonderful for those

free parking, laundry, and a bar attached to it!

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

my absolute favorite hotel to bring my kids for a little get away

my tv didn't work all-day i had to switch rooms at 8:00pm with 2 little kids alot of work.

the pool wasn t tiny so the kids loved that

the pool and gym

free breakfast

and pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was

restaurant for dinner and breakfast was very good.

the facilities were also great the gym an pool were spectacular my family enjoyed their time visiting an it

laundry close to my room

laundry on site

friendly staff, breakfast buffet, laundry

other than the laundry facilities and the ability to get some breakfast, it's a miss

there could of been for choices for breakfast and the coffee machine only gave a half cup .

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

they didn't have breakfast or a gym

the hotel is dated. needs cosmetic work. no pool gym was closed

they didn't have breakfast or a gym

said breakfast online but there was none

hallways had a lot of dirty laundry all over floors

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

the dryer in the guest laundry room tore 4 of my

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

was a weird insense smell in the room and burn holes all over the bed spread in our non smoking

i asked for a non-smoking room and got a smoking room with burnt holes in the bed spread.

value proximity to nice park and river friendly considerate staff lots of parking good tv selection pretty clean

people are smoking in the hallway

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

parking parking parking to xl center .

a group of men in the parking lot were jacking up cars and working on them, right outside motel windows

non-smoking room reeked of cigarette smoke

past 8pm, everything starts to smell like weed from people smoking in the stairwells

ordered room service, was good

service fee- staff said that it paid for wifi and breakfast

the bar is great and there s a pool table there as well

would have been nice to have a breakfast area set up in the main hotel.

very pretty grounds, interior. comfortable, clean. excellent breakfast. good location.

the breakfast is mediocre we miss the bar and restaurant

rooms were very accommodating, free continental breakfast in the morning was a nice bonus

the breakfast was great

hotel room was not 7 star cleanliness.missed having cocktails because bar closed 30 min early.

breakfast was good....room and bed was ok

the dryer neverworked right in the laundry too few laundry facilities

2 miles they allow smoking have smoking rooms, and the rooms smell of smoke - if you want non-smoking, request

the non smoking room smelled badly of smoke.

no hot water, no channel guide, no functional wifi, creaky bed, etc.

wifi connected easily and was, perhaps, the easiest and best connection i have gotten in any hotel

the staff. and breakfast was delicious! thank you

everything was good, the view and missing breakfast were minor.

breakfast spread is very good.

was very disappointed that the breakfast was not served by 8am

very nicely equipped suite with good kitchen facilities, ironing board and hairdryer

laundry room was clean

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

laundry facilities

they have laundry room

renovations to the bar since my last visit made the place really great

no laundry room

unkept lady sleeping in laundry room

breakfast not available...staff were personable....friendly and extremely helpful.heh

parking lot design.

the room was on third floor we booked a room here because they are pet friendly

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

cleanliness, decent size room, guest laundry

nice and clean. breakfast was good.

very clean place, and space enough for family with 2 kids

loved the full kitchen, couch, desk. very roomy and spacious and clean.

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

i missed breakfast :(

was amazingly friendly and accommodating when i mentioned my partner was coming in late and we wanted a quiet

pool was great and workout machines were high quality

the pool opened at nine am but on our first day the kids arrived ready to swim at 9 only to be told they were

not give us pillows because laundry staff was not there, all doors in room were difficult to close and open,

wifi connection worked very well and the breakfast is good

room was next to the gym and i could here people working out

we booked a pet-friendly room, paid the extra money, but the floor was super dirty with mud marks all over

gym was closed. random people at breakfast.

the bar and restaurant were enjoyable and the staff was very welcoming and friendly

we ordered room service and it arrived in good time

close parking

the restaurant staff was extremely kind and attentive and room service delivery was extremely fast

loved the breakfast

a staff member went to the breakfast area and hoarded all the sausage just before breakfast ended

the pool and jacuzzi were both clean and well maintained

no hot cocoa for the kids

heated pool

the guy in the breakfast was so rude.

the room had a slight tinge of dirty laundry on a hot summer day

i had to purchase a vacuum to clean my suite even the laundry washer was nasty

the hallway outside was squishy wet (from the laundry room)

once we brought piled up used towels to hotel laundry

kitchen area floor was sticky.

having a laundry facility

the breakfast was great

location was perfect for our trip and wifi was good

friendly accommodating staff and kids loved the pool

mon-wed complimentary beer, wine, and dinner. breakfast selection is wonderful

the family monopolized the entire lobby/ bar area leaving guests no space for enjoyment

indoor pool, coffee in room, nice size bathroom.

services not available, bar closed due to staffing.

very comfortable bed, the best i have had. very helpful friendly bar staff.

use the pool or hot tub because there was too many kids in it

it would be great if they could extend pool hours - open earlier and stay open late

hotel is not in a good location and they kept the pool closed when the kids wanted to swim.

ud83dude0a) and the kitchen was equipped with what we needed to do some cooking for ourselves

was good for our purposes and allowed some privacy between parents and kids with the separate room

the complimentary breakfast exceeded our expectation.

outdoor facilities, we took advantage of the privileges at the sister property (tennis and indoor pool)

overall, fantastic experience, great location, easy parking

stayed at simsbury house several times and it is a wonderful little inn that is convenient to my kids' school

* you can't beat sitting in front of the cozy fireplace

location was great. hotel had lots of character and parking seemed ssecure.

also we were in rm 720 by the laundry

the free breakfast was awesome. it was all very nice!

the staff was very friendly. the hotel was clean in the lobby and the room. easy parking

have the bar open all day. provide a wider range of food for lunch and dinner.

know it s pet friendly, but i didn t agree with having pets allowed while eating breakfast with others

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

front desk clerk laundry shuttle

i loved the laundry facility as

shuttle scheduled for 5:00 am left without me - before 5:00am, they did return to get me

of kids in the pool they were screaming to the top of their lungs

the pool and laundry facilities are a nice plus

the breakfast wasn’t complimentary. would have been nice to eat for free

bar / bistro was only on a limited menu when i arrived , so i was disappointed as this was one of

free shuttle to the airport and convenient breakfast place

we did like the location it was very convenient did not have breakfast

spacious bar and lobby areas

took 45 minutes and a 2nd phone call to get our breakfast from room service

was woken up at 6am to kids screaming & running up and down the halls

pool a little small

pool could be bigger to handle the people. but the property was nice overall.

proprietors were lovely and they allowed a late check out

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

early check in

poor wifi

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

has a laundry room

also, maybe add a shuttle to the hartford amtrak station

the airport shuttle was the key for us. the front desk staff were very friendly and helpful.

the pool was chilly but still great, and the hot tub is so awesome i didn't want to leave

breakfast choices were limited due to ongoing restaurant/kitchen renovations.