we were also able to use the pool and exercise room in the double tree next door

our room was very large and provided the extra comforts of a small kitchen and living rm area

parking

am a rewards member, but it wasn t told to me upon check in that i would have to pay for parking in the garage

no pool in building and breakfast was not that great

bugs, laundry was dingy, called about a bug being in bed

beautiful hotel. great bar and restaurant!

parking lot is far from the front of the hotel so a hike to get to car and bike every day

plenty of parking

com reservation was incorrect they helped straighten out my reservation - the hotel had a great gym and pool

looked like the laundry just got done

there were laundry machines

place smell bad and other guest were loud.... laundry is not clean

paid wifi. it took a long time to never to have a busted light bulb replaced.

pet friendly, clean and spacious rooms

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

i was there with my family including yound kids and i ensured that they weren't loud

kids making noise at all hours of the night, running through the hallways and knocking on all the

the pool was great had so much fun with

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

an easier way to bring breakfast back to the room.

very clean nice size pool for the kids and the breakfast was great

the security, cleanliness and breakfast were all superb

with two kids, one of whom is still in diapers, we needed house keeping daily

we also used the laundry room, which was very convenient and efficient

laundry room exceptionally clean

one washing machine out of order in laundry room

pool was super cloudy ....

the staff from front desk, cleaning and kitchen were very accommodating and approachable

no laundry facility. towel service every other day unless you made a special request

the only thing i missed was laundry facilities

the only question that i would have is why is the bar closed so early

only downfall was no pool, restaurant and bar close at 1030 on a saturday night.

and the gym was a disaster

breakfast was very nice, with several healthy options, plus a mini waffle maker for the kids.

pet fee. i can see pet deposit but not a fee

kids allowed alone in pool

the room and pool kids loved it as well

love it the kitchen in the room is awesome

no laundry bag in room

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

there is a small kitchenette (fridge, micro, sink) in some rooms but no dishes, glasses or silverware

the leg of the desk looked like it had been chewed by a pet

loved the beds and pillows, very clean and great breakfast.

there was a laundry facility onsite which was convenient

kitchen and laundry facilities

pet friendly, good location (safe area, near interstate), kind staff, facilities on site (gym, laundry)

terrible noise from laundry till 12:39 p

looks like a bit old. extended chain have a 25$ fee per pet.

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

i prefer hotel room without carpet. but it was very clean.

the suite was very nice with french doors separating the bedroom from the living room & kitchen

and of course there were other people there but i was the only one to have a complaint that my kids were too

however if you choose to do laundry the hotel does not provide required change to use their

parking does get packed

it wasn t too bad of a smell for a smoking room

they also allowed these kids to ride their bikes up and

i ask for a non smoking bedroom because i was with mi two kids but always the cigarettes smell get in the room

wanted to do laundry but dryer was broken, lots of friends sitting at bar when we walked in very loud bartender

high traffic area, right next to the elevator and laundry room so it was very noisy

the front desk at 7 pm, they said there all out of towels, that i can come in the morning when laundry is done

no solutions given as guest started laundry at 4 a

parking was also limited, but the front desk was helpful and removed the barriers so we could park

pool was closed the lights in the parking lot were not working breakfast could have been a bit

location. bar food was good value

the food bar soso

roudiness of the guests next to me and the kids sprinting up and down the hall late into the night

burglary of multiple cars in parking lot made us feel unsafe in the area

the view is to the parking

hotel has a bar and pool and good breakfast

there were people outside the room in the parking lot and area outside lobby door all night long

we extended for another night, just for us to enjoy more the swimming pool

perfect for a family with young kids who need big space to run around

it was also set right on the parking lot, not very pretty or relaxing

breakfast was a highlight.

the staff. and breakfast was delicious! thank you

mismatched furniture in suite 327 -- no chairs fit the kitchenette table

the room was spacious and the area was quiet, there were good options for breakfast

other than the laundry facilities and the ability to get some breakfast, it's a miss

laundry close to my room

laundry on site

friendly staff, breakfast buffet, laundry

a fight broke out in the parking lot in front of my room

the laundry carts were in the way of the doors

loved the comfort of the bed and especially the pillows great xfinity cable the pool was great and the morning

that the pool was closed for maintenance

it was quiet. rooms clean and tv and wifi worked

and dryer were broken gym machines didn t all work building and room were so hot upon

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

they have a laundry and machines are reasonably priced

clean facilities, free breakfast, and the vending machines and laundry facilities are very

hotel smells really good, affordable laundry that works great

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

they have laundry room

laundry facilities

laundry room was clean

kept my small kids up all

the laundry facility was very good too

laundry room was not well maintained

the property had a laundry facility

laundry could have opened earlier

wifi was very weak, often not functioning.

loved the laundry facilities and room

laundry not working and not enough washers and dryers the facility only has 1 of each on one floor

only laundry was broken but accepted money

parking was a issue.

the parking spots were scarce because of the construction equipment taking up spaces

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the only bad thing i have to say is that their laundry facilities were not working.

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the wifi connection was horrible.

i love my stay with kids we enjoy are self

unkept lady sleeping in laundry room

no laundry room

coffee all day and a pool gets no better than that

breakfast was good

the air conditioner unit made a noise started at night too bad the pool was not in use

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

everything pool people location over all beautiful place going back very soon

pool not in service.

good location and breakfast. comfortable room, good parking. good rate.

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

i like that there was a guest laundry facility on site

the parking lot is easy to access and felt safe, and walking distance to fast food, grocery store, etc

hotel didnt know i had a pet despite booking a pet room

continental breakfast could ve been better; more variety

never ever take your kids to this place i had to leave early in the morning because the smells are so bad

room clean, like guest laundry, staff friendly

i could not access wifi for work and decided to find someplace with better value and service, so after two

good location, centrally located. good options for breakfast.

free parking was available and there was an indoor pool

easy parking/location...clean beds.

had an exercise room and a laundry room to use also

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

pet fee was only $25

easy access, parking

really no complaints it had a refrigerator microwave and coffee maker in the room and breakfast was

the breakfast was great the atmosphere was so inviting and peaceful wry comfy

wish there was a better continental breakfast!

complimentary breakfast in

the bar and restaurant were enjoyable and the staff was very welcoming and friendly

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

breakfast was great

the pool was open , plenty of breakfast options

need more easy access parking spaces

social service residents took up entire laundry for entire weekends

laundry on site

dirty all rugs were never vacuumed the vending area in the laundry area was filthy never saw stuff wiping down

expensive to do laundry but the machines all work and actually hold a large load of laundry

had to ask staff to clean the laundry room snd washer before i could use it

love tea and coffee service laundry is great

laundry facilities could have been in working condition

laundry room old and was surprised machines only took quarters- also very out-of-date

desk did not have quarters for change for the laundry

is filthy stinking chairs are out of shape/ never seen like this mold+ break fast juce bar all 4 faucets water

the laundry facilities.

the breakfast was good

the pool

and the parking was a little hard

disappointed kids with pool closed more tv stations

had a laundry room available

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

the laundry room is still out of service

lost some point because of the laundry room

close to rail & buses not far from city centre laundry facilities

-paid/laundry and vending room

bed was hard & tilted to the side, everyone s laundry was outside room on floors for housekeeping

vending machine along with ice and laundry

is located in many restaurants stores and laundry facility in walking distance

could have used a third pillow and an iron in the laundry room .

also not being able to do laundry on site same day is a little annoying

they closed the bar down at 1130

no room service, old building need modernization.

quirky but nice room was spacious with a kitchenette and a sofa, and had a small snack offering in the room

cool decor, very nice gym

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

the pillows and bed was extremely comfortable. and breakfast was great

breakfast was very limited

breakfast was fine location was also fine

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

they have laundry onsite, we didn't need it this weekend, but that's good to know

suggest that move the ice machines on first floor out to make it a laundry room

laundry bag or pad and pen in the room

sauna was broken and very small laundry room

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

laundry washer and dryer was dirty

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

the breakfast was great! management was very helpful and accommodating.

wish pool had been open later so i could have gone for a swim after the concert i attended

skilled at efficiently handling any questions or concerns (i had not booked the room option e the breakfast as

s a nice looking hotel restaurant and bar were really nice bathroom is really clean, maintenance was

the gym equipment is out of date and does not work probably

the facilities were also great the gym an pool were spectacular my family enjoyed their time visiting an it

the loft was like a separate bedroom and it had a full size kitchen

room with little kitchen. it helped me to take care of kids.

boxed breakfast items only included very high calorie and high sugar items like packaged apple danish,

no pet sounds either and the hotel was reported full

great breakfast buffet offerings

we were disappointed that the pool was too cold to swim.

staff were great and the restaurant and bar were amazing

location was good for new years activities. pool was great for the kids. room was comfortable.

the pool was nice though

pool and spa were clean and enjoyable but could use some updating.

no breakfast, no laundry bags in room, heavy odor of stale cigarettes and pot smoke.

i liked that i could do my laundry, the room was clean and up to date

parking right by the room was a plus and no steps

wifi was not very strong

it was clean and had enough parking

only thing that was negative was that the fireplace in the parlor was not working

bed & breakfast

my room was almost a villa, across the parking lot from the main inn and the desk staffer walked me to the room

they accommodated all requests i had and being able to order room service from the restaurant was a pleasant

kids sofa bed had a blow up on top of the mattress so no lumps or springs

early check in

proprietors were lovely and they allowed a late check out

wifi very unreliable. coffee in lobby a nice touch, but would prefer a coffee maker in room.

poor wifi

outdated. they had wifi access but quite old tv, no charging station. coffee only, no breakfast

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

the entire building smelled like smoke despite my room being a non-smoking room

we were there for a concert and were able to enjoy the free parking with our room and walk to and from the

was a weird insense smell in the room and burn holes all over the bed spread in our non smoking

i asked for a non-smoking room and got a smoking room with burnt holes in the bed spread.

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

wifi is worse the dail up

a group of men in the parking lot were jacking up cars and working on them, right outside motel windows

parking parking parking to xl center .

it's within walking distance of a few eateries and parking is convenient and secure

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

nice breakfast

breakfast was not good.

great the room was clean and comfortable woke ups in the morning to a nice bagel fruit and yogurt breakfast and

there are certain areas that can be a bit more clean like the corners of the flooring on the carpet and one hall

was cold -first room smelled of smoke -pet friendly means barking dogs and dogs running loose in hallway -booked

there were kids running in the halls banging on doors

called before arrival to request early check in

a grab bar would have helped immensely

that there was no continual breakfast. and kids were playing in the hallway.

convenient, coin-op guest laundry

its super clean, staff is very friendly, breakfast is not basic or boring, great location

had to pay for parking.

good comfortable room good parking facility quite surrounding

building is a bit dated and they need more parking

location, kitchener, laundry facilities and staff

to covid no access to pool, gym, and hot breakfast

pet friendly, location is great, hotel grounds perfect for walking pups, and one-bedroom suites

convenient,great check-in good parking, pool was open. good breakfast

nice kitchen area and good layout/size for our family of four.

location, laundry facility

ample parking and easy access to highway

the room service was good and the food was good for the

loved everything about it so big beautiful clean rooms the pool was great staff was great will be back again

staff is always professional, the comfortable bed, loved the heated pool and the delicious breakfast

we used valet parking and that was efficient, however, there was not very much parking

quiet, even though we were up against the parking lot

great location right in the middle of town. the rooms were clean and spacious. the pool was ok.

there is no room service

lighting in the parking lot

no laundry facilities on site and no continental breakfast even though some websites indicate these

big room. good parking. location was great. service was great.

like the location, very close to my work and there was always parking available

still have smoking rooms, so the hotel smelled a bit like stale smoke (with a hint of masala spice, which

bathroom doors and walls visibly dirty says it s non-smoking but had unpleasant odor

i loved the fact that there was a resturant and bar right in the hotel

were there for a conference and parking was tight but they had a shuttle for those who didn t get in the

my early check in request was grantec

close to highway. great shower head. bar downstairs and restaurants short drive away

and a restaurant bar onsite, with reliable food

having a laundry facility

room was really nice/ pool was just right

no plastic plates to be able to bring breakfast to your room

there were no pans in the kitchen we had. we had pots and a colander, but no fry pan.

clean rooms and great breakfast

also we were in rm 720 by the laundry

nice grounds , nice pool , gym

didn't like that people had pet and there seemed to be no restrictions for those pets, as i am allergic

the room was exceptional, bar was great & breakfast was nice.

great room and good breakfast.

i loved the laundry facility as

front desk clerk laundry shuttle

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

the staff. very friendly and accommodating. shuttle service to bdl

easy parking

i didn t like that it was so late in the night & some kids were racing up & down the halls.

restaurant on site to grab a bite or order some room service

plenty of parking too

pool

took 45 minutes and a 2nd phone call to get our breakfast from room service

the pool and laundry facilities are a nice plus

they also had yard games for the kids to play

the hotel shuttle was very good

bar / bistro was only on a limited menu when i arrived , so i was disappointed as this was one of

the breakfast wasn’t complimentary. would have been nice to eat for free

has a laundry room

clean, attractive, well located, good shuttle service

nice room, great breakfast. thankful for the shuttle to the airport.

the breakfasts.

great customer service from isabella, the kitchen staff as well

by the airport, shuttle service

only complaint is that the pool was closed and it was not disclosed at booking

couldn't sleep until 2am since there was a lot of noise because some kids were running around the

we had to order pizza from across the street and have our kids eat in the lobby while they wouldn t seat us

did not have breakfast at hotel due to cost, i had 2 small kids, not worth $14.99 per person

laundry from the prior guest sat outside for a day u til we said something about it and the body

several of the gym machines did not work at intended

i had 3 people with me including kids so we used a lot of things

the log for fireplace was a little expensive,and better directions on how to work it.

it had an accessible pool and is very close to the airport and food

appeared maybe laundry loads were too full per load

upon room change, i was placed directly across from laundry

my carpet was soaked from a leak in the laundry room

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

the breakfast options were adequate. on-site laundry was a plus.

had a good variety of hot and cold items, and the free airport shuttle every 30 minutes and free parking were

clean neat rooms, friendly staff and breakfast was decent

excellent customer service as well as a delicious breakfast buffet

very clean staff very friend large choice for breakfast

the pool area, i can't think of nothing else.

it would have been great to at least have room

the room service menu was weak

liked that you had a little fitness area

the kids were very disappointed to learn there wasn t a pool

very happy restaurant and bar was open

also laundry facilities are listed when i booked it they have none

the wifi went down and i understand you can t do much but he wasn t helpful at all

there was no food. easy access to airport parking. the room was clean

there was no shuttle which came as a surprise which probably was my fault, but staff could have been more

plenty of parking and there is a variety of cuisines locally to suit most tastes

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

you have to take them to laundry room n waitvto they wash them

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

also, parking was a bit difficult

have to pay for wifi and breakfast

everything especially the guest laundry.

really liked that all the suits had a kitchen and that laundry was available at no extra charge

quiet, nice staff, free laundry, location

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

thank you for free laundry machines

location to the airport, free shuttle to the airport and convenient parking while on our trip

pool water was warm great for small kids. ample breakfast options.

all of the staff was extra friendly, also friendly w the kids

room, coffee/water available for free 24/7, the gym was really nice, and it was close by a lot of really nice

accommodated an early check in which we appreciated

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

breakfast. bed layout. friendliness of staff.

friendly staff along with decent price. the indoor pool also helps!

very good breakfast