free use of laundry facilities

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

decent restaurant with bar onsite where we had dinner and breakfast

lots of free parking, the breakfast was really good

breakfast is simple but delicious, and staffs are very helpful

ice machine worked, laundry room wasn t open, pool was down

the pool and the outside area.

only one of the gym machines worked so i couldn t get a good workout

parking lot and the lobby were used as a playground for the children

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

cleaner laundry room, around the machines, please!!

breakfast was still not

free parking yay

kids /young adults were screaming at midnight in the hall and parking lot

no wifi on tv, that's what i don't like

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

good room service and quietness

strange hotel in that it is very large but few vehicles in the parking area

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

the price of your stay and kids can t eat breakfast for free, 11

location and the great free hot breakfast. love the corner room/king size bed too.

the pool and gym exceeded my expectations

there was no staff on duty that helped with laundry or towel needs or anything else

they told us it was the laundry it kept seeping in room thru gaps in the door

com when asking where local laundry mat was

the police were there when we got there questioning guests in the parking lot

the spa tub was nice and for the price of the room we were happy with it.

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken

the ad said they have wifi, a pool, and breakfast

the wifi doesnt really work also

even though people above me making noise and fighting all night long and drug deals happening in parking lot

nice and helpful staff. i recommend the 3rd floor as its non-smoking they said

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

wish i had known about the gym thought there was just a pool.

wifi was no good, refrigerator did not work

parking also older lady at the front desk rude as ever

should include a complimentary light breakfast. even red roof inn does that.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

courteous and most helpful staff. excellent amenities in the room including a kitchen.

the pool is unmonitored by staff.

the pool was closed due to covid19

only one elevator for a busy 6 floor hotel. couldn't connect ps5 to the hotel wifi. ud83dude12

called downstairs the next morning and was told there were no more because laundry hadn t been done

the bar was not open - by the time we made it back to the hotel it was closed

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

smelt like trash going through the halls and kids running everywhere glad i didn t stay

no complimentary breakfast or coffee

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

the breakfast was a pleasant change compared to usual places

great washing facilities for laundry, computer access with printer, pool

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

didn't care to have my kids around that

the parking lot was full of dog poop.

cute lil fireplace. nice size room with a kitchen incase i wanted to cook sumthin.

swimming pool for my kids.

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

bar closed

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

all the gym equipment was broken

waiting on cook to order breakfast food gets s little cold so having a couple microwaves ovens would help to

seeing the laundry behind the front desk

laundry service on site

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry staff operating front desk

on site laundry

room could have been cleaner. kids toy left in corner, obviously not swept

nice continental breakfast

love the continental breakfast

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

so much so, the gym smelled like it, and it gave me a headache

pet friendly with no fee!

having access to the pool, bar and pool table offers a very nice touch

we were awoken very early by kids talking and running down the hall

wifi was good for phones, but i tried to connect to playstation 4 to watch netflix but it wouldn't

kids knocking on doors and running

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

kids in the jacuzzi with us but everything else was great

that it's pet friendly

a lot of kids running in hallway after 12 night.

charge for laundry

no pool open. no bat or restaurant open

would be nice if bar open later.

was told you had a pool then got there and was told it was closed due to maintenance

the food at the firelake bar & grill inside the property was delicious

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the hotel restaurant was open and the gym

the gym is large and has some good equipment, and there is decent coffee available in the lobby for

kids running down hallway late at night.

one can get coffee at 630 and room service which seems much less common since covid

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

it was supposed to be a non smoking room but it smelled so badly of cigarette smoke

uncomfortable smell of smoking or something like that, talked on front-desk but nothing happened

could smell so much smoking had gone on before room was prepared for me and my family

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

on site parking in a small town was a bonus too

i wish it was a hot breakfast.

nice continental breakfast in a quiet room

the breakfast was only adequate.

i loved the pool table and the jenga set up

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

it had great facilities, including 24/7 gym, breakfast...

the shuttle service is very convenient.

being near hospital & having shuttle was essential

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wifi was erratic, which made it a bit difficult at times to get work done

decent breakfast

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

to cleveland clinic but hotel shuttle or walking

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

could use a second eating room. bar is crowded and noisy

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

the staff were great, the room was clean. free parking. next to lots of places to eat.

breakfast was amazing fresh fruit and plenty of variety of breakfast foods i was allowed to have a

treadmill seemed not be smooth bur gym overall was better than expected.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

parking lot was just sealed coated and it caused a lot of the seal coat to be tracked into the room

ask for non smoking room and smelled like smoke and wifi didnt work

the kitchenette was very helpful!!

we weren t able to visit the bar as we arrived late but it looked to be well stocked and inviting

there were kids screaming and running up and down the halls at 12:30am.

outdoor kitchen with fire pit was an added bonus

shuttle service was wonderful

they were very accommodating about late check out and anything we needed

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

the dining area and breakfast and lunch area were lovely.

the bar and restaurant staff were not stellar

convenient with laundry and gym room

asked about wifi handed a card said just do what it says

of my kids has food allergies and although there were other options to order from on the menu, it was a

temp control in rooms which were set at 80 degrees, too hot to sleep the wifi didn't work the television didn

when asked, we received hal-hour later a thin blanked which didn t keep kids warm enough so that they didn

nice to have laundry facilities and exercise gym

laundry room

the self service laundry was great and the shuttles to and from the hospital was great as well.

the pool, laundry, and gym were open

- no laundry bags, no in room directory (e

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

pool was crowded with kids during our entire stay. day & night.

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were

would be nice if you can get a stove for the amount you charge it should be a kitchen on the room not just a

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

contacted dale with wifi issue and he resolved it without any delay during a busy check-in period

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

a small but fully equipped kitchen (apt

sticky kitchen floors. didn't like the bedding.

quiet,room setup, would only recommend hotel to pet lovers (i have slight allergy symptoms)

i liked how i could do laundry at any time

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

- neighborhood was a little scary - they don t sell laundry detergent

rooms were comfy and clean, even had laundry on

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

not a place for families with kids

this was a suite - if we had stayed with other people in the room or even just kids, we d still be showering

bar hardly had anything there, waffle maker out of order only options was toast, cereal & yogurt

nice bed. loved the whirlpool. very nice breakfast.

almost missed the breakfast on the second day

pool

parking lot full of broken glass

it must have been laundry or maintenance

breakfast was very good

free breakfast and it's a really nice hotel

wish indoor pool was open

great pool

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

pet fee is expensive.

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

this was a king and a set of bunk beds and kids play area

the rood top bar is an experience and i loved

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

room service was incredibly over priced.

friendly the staff was when we checked in and the room service was quick for a saturday night

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

early check in, friendly staff, location.

location was listed as pet friendly but was going to charge us a $100 pet fee for our small dog when we arrived

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

lack of room service and property needs upgrades

no room service

housekeeping left dirty laundry throughout the hallway til 8ish

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

pet policy is extremely expensive, $50 per night, valet is very expensive, $39 per night, and

kids slept like rocks on the beds all night

location and set up with the restaurant and bar were convenient

that we didn t like although it would be nice if they had a laundry facility in the premise

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

bar and lounge on 2nd floor and the choc

the gym was fine; nice equipment

breakfast service at the restaurant was rather slow. other than that, no dislikes.

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

there is a pool, hot tub, guest laundry and workout room on the bottom floor

there were no laundry bags for dirty laundry

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

it was kids run up and down the hallway all night kept me up

absolutely a fantastic experience. from the check in to the late check out perfect

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

i asked about getting some food off the menu only to be told that the kitchen had closed

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

originally added extra items to my room service tab

nice corner view breakfast was excellent

the bed was great nice tv room service was great

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

didn't realize there was no laundry facility

it was clean and neat. quiet. peaceful. good location. parking was easy and staff was friendly.

not much parking

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

great location in the flats. very clean, modern room. loved the bliss spa products in room

room was super clean, plenty of towels, quiet, breakfast was the best, the bar was everything just know you will

and my wifi never got connected

very friendly and breakfast was fantastic pool and gym was an added bonus

the kitchen staff was not pleasant and not accomodating

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

i go back in and a lady walks up saying her phone wasn t working in the laundry room

booked the hotel based on you guy having a laundry on site only to find out they were available

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

breakfast was bad. exercise room and laundry room were not heated....very cold.

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

i like that we can open the window for fresh air. also like the laundry facilities.

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by

they can improve the gym, but more equipment

nothing other than extending the swimming hours for the pool and hot tub.

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

parking was horrible

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

good breakfast with lots of choices and friendly staff

the staff were incredibly helpful and friendly. the pool was great for the kids.

kitchen tends to be filled in with smoke very fast if you try to use frying pan for anything

pet friendly is a total bonus

morning breakfast were sufficient

large rooms friendly staff pet friendly

pool and basketball court areas, lots for my family to do when we were done with our adventure at

guest laundry was easily accessible

staff are petty theives who steal change and laundry quarters

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

access to workout room laundry room

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

breakfast was fantastic

breakfast good and staff very helpful

with covid everything is limited but there are ways to keep the pool open and serve hot breakfast if you are

breakfast included in the room price and the beds were very comfortable

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

small kitchenette was a huge bonus and helped save us some money because we brought our own food

nice kitchen area with pots, plates and utensils

was great having a kitchen in our room

we had to go to the linen/ laundry room to get extra towels

the room was nice, very clean. the breakfast was good, and there were a lot of choices.

wifi did not work most of the stay

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

among several guests who had to heat them in the microwave after they had just come out of the kitchen

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

pool closed when restrictions lifted in ohio. bag breakfast terrible.

wifi didn't work

very nice rooms . staff friendly and enjoyed the breakfast .

kids running up and down the hallway all night

coffee bar wasn t open

breakfast served each morning of our visit was a great value

was clearly advertised as being with top golf

they have an indoor pool.

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

parking lot needed to be plowed a little better.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

the room i received was not well vacuumed and old laundry baskets were

laundry on site

the gym and the indoor swimming pool

it wasn t a variety for breakfast

gym on site

parking could have been a little better

i didn t like the fact that the pool was dirty & the hot tub .

also, there was no towel bar to hang a hand towel on

among trees, lots of parking well lite area the breakfast was awesome especially the french toast and the staff

pool wasn't open

room had pet hair all over carpet and the staff didn t seem to care much when i brought it up to

refunded my money when laundry room wasn t stocked w/ soap

was able to do our laundry, that was so helpful

the veterans parking and onsite laundry facility

laundry facilities

we even ask to do a late check out because of an issue with my daughter surgery and they let us at no extra

didn't like that front door was locked so had to use back door and carry luggage from parking lot

they opened up the bar for us when we got in late one night

the breakfast was very good and rich

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

location and it had access to laundry machines.

used plastic cups in the room and crumbs on carpet

pool closed

parking lot was full, had to park on side of bldg.

room cleanliness. breakfast was good. quiet place

teen swimmer enjoyed the large pool

the pool and sauna were absolutely perfect

welcoming staff and understanding as well, we were in the area for a us kids golf tournament that got rained

the second time the room was dated, the bathroom was wayyyy too small and it was just me and my 2 kids

and the indoor hotel pool was fantastic