get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

wifi was good for phones, but i tried to connect to playstation 4 to watch netflix but it wouldn't

lots of parking and perfect for anyone wanting to stay on the east side

the loud noise from the kids

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the room service staff was friendly and helpful

the inhouse breakfast menu and food was great. plenty of parking, good location.

noise and disruption in the hallways from the kids that were there from the hockey team

felt safe, parking, and the shower was excellent

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

nice parking, free drinks with stay

a lot of kids running in hallway after 12 night.

a lot of kids running in hallway after 12 night.

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

wifi was terrible. price was excessive. room looked bigger in pictures.

the people staying that weekend left the place in mess, to many kids.

pool and hot tub was awesome

we loved the hot tub and being able to enjoy a pool during these cold months

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

parking availability

nice continental breakfast

laundry staff operating front desk

seeing the laundry behind the front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry service on site

on site laundry

great washing facilities for laundry, computer access with printer, pool

the pool was closed

pool was closed

great breakfast, great room size, very clean establishment.

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

often kids do not read the warning

called downstairs the next morning and was told there were no more because laundry hadn t been done

ample parking

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

the staff professinalsism and friendless. plenty of free parking.

and then my friends car got stolen, right out of the parking lot in front of the hotel

overall the hotel was great for the value. kids had a blast.

friendly staff and great common spaces for family to hang out late night after kids were

downside was i woke up to the parking lot being torn up by every machinery

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

the breakfast was good and the staff was friendly and attentive

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the pool is unmonitored by staff.

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

the pool was great and the kids loved the pool

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

the kitchen/dining area should have a microwave.

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

staff, rooms, pool we're all awesome! breakfast was good!

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the pool could of been warmer,need more parking but other then that everything was wonderful

sticky kitchen floors. didn't like the bedding.

the pool could of been warmer,need more parking but other then that everything was wonderful

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

food was quite good for the continental breakfast and the location was safe as was the free parking garage

at about 4 am a fight breaks out and there s screaming and stuff being thrown my kids were scared and still

breakfast was ok but could add bagels and cream cheese

breakfast was a little sparse but adequate

convenient location - breakfast was good - variety of options

the only thing was is that there should be more breakfast items not just plant based.

super nice staff. clean facilities. breakfast. good location. comfortable beds.

there is also glass everywhere in the parking lot

it must have been laundry or maintenance

swimming pool

pool was not open.

great pool

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

the gym and laundry were helpful to have onsite

laundry machines worked great and didn't cost extra

could use a second eating room. bar is crowded and noisy

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

friendly staff. clean. quiet. comfortable beds. shuttle.

to cleveland clinic but hotel shuttle or walking

we had appointments with the cleveland clinic and was pleased that we had a shuttle

it had great facilities, including 24/7 gym, breakfast...

the bar was not open on our second night when we returned from an early dinner

free shuttle services were offered which helped take away some of the stress

the shuttle service is very convenient.

the shuttle and the friendliness of the staff.

breakfast bar is by far the best i have ever enjoyed during any of my many travels

excellent location, amenities, room service and staff was very helpful!

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the room service was really good

the gym was clean and well equipped

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

if this place could get more consistent service and either have a restaurant or room service or get an arrangement

nice bar and exceptional garden space

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

and the parking was tight

breakfast was fine.

i wish it was a hot breakfast.

on site parking in a small town was a bonus too

clean , location , shuttle , breakfast , staff

there were places for kids to run off energy

shuttle service was another plus

also reported that the phone had no dial tone was told the entire wifi phone system had been down for a while

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

cleaner laundry room, around the machines, please!!

parking lot need to be cleaned couldn't find parking for a while.

serving breakfast in the morning with plenty of coffee and juice

free parking yay

coffee in room and in breakfast room could be better.

convenient with laundry and gym room

the staff was super helpful and had lots of information on the shuttle for my appointments.

room service was amazing and prompt!

it's difficult to get room service to answer their phone.

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

close to the hospital and laundry facility on site

the pool, laundry, and gym were open

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the self service laundry was great and the shuttles to and from the hospital was great as well.

i noticed there was on in the laundry

didn't care for the parking charge

was no room service changing out towels making up the bed and empty the trash cans in the room during our

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

location good parking beautiful room

was a surprise $10 parking charge upon check-in

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the staff were incredibly helpful and friendly. the pool was great for the kids.

the breakfast buffet was great and snacks and beverages near the

breakfast was great just had to get down there early before everyone picked over it!

kids loved the trundle bed

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

the pool was very very cold!

parking and accessibility not convenient

guest drop off area is not covered and parking near the lobby is very limited

it was down the street from top golf and other activities

the pool and it was nice

my kids slept on the floor

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has

room service wasn't available at the time

i like that we can open the window for fresh air. also like the laundry facilities.

last night kids were running down the hall, opening and shutting doors

last night kids were running down the hall, opening and shutting doors

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by

the pool was nice

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

no laundry room to wash

no swimming pool for the kids.

guest laundry was easily accessible

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

access to workout room laundry room

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

for a upgraded room with fireplace and they did not have wood so we were not permitted to use

the cost for parking.

the breakfast was hot and fresh

we had to go to the linen/ laundry room to get extra towels

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

pool was nice

out door pool

it didn t have a indoor pool

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

rooms were comfy and clean, even had laundry on

i liked how i could do laundry at any time

- neighborhood was a little scary - they don t sell laundry detergent

the laundry room smelled like urine

exercise room, laundry room, & outdoor fire pit.

laundry on site

breakfast bar wasn't fully open or the pool

the breakfast was more than adequate and good value

breakfast, wifi, and parking included

the gym and the indoor swimming pool

free use of laundry facilities

location, courteous and professional staff as well as the free full breakfast.

if you need a decent hotel that has free parking, it's your place

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

wanted breakfast to last a about 30 minutes longer.

ice machine worked, laundry room wasn t open, pool was down

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

on my keys so i couldn t get in, had to wait over 30 minutes for help and couldn t access my wifi without

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

the wifi connection was really good

breakfast

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the amenities such as the roof top bar and downstairs restaurant were out of this world

the pet area was cool but no artificial grassy area

friendly the staff was when we checked in and the room service was quick for a saturday night

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

dining area and staff were fantastic. coffee bar in morning was great.

indoor pool and spa was nice

plus my kids wanted to swim

parking lot was well lit for night time arrival

the jacuzzi at the room outside parking

we were allowed an early check in.

there was a full kitchen and fireplace

the complimentary breakfast was enjoyable and had many choices

also only one bottle of shampoo and one bar soap for occupancy of two people

lack of room service and property needs upgrades

laundry facilities

refunded my money when laundry room wasn t stocked w/ soap

the veterans parking and onsite laundry facility

was able to do our laundry, that was so helpful

we didn t eat breakfast there- they only had a few things to choose from

that we didn t like although it would be nice if they had a laundry facility in the premise

great value. great location. free wifi.

no wifi in room. penthouse was very disappointing.

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

there s also a wonderful spa and a couple great restaurants in there as well

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

in room breakfast was excellent

nice corner view breakfast was excellent

the bed was great nice tv room service was great

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

there were no laundry bags for dirty laundry

questions cleanliness of laundry

housekeeping left dirty laundry throughout the hallway til 8ish

i had to leave early and was not able to have breakfast - next time.

we couldn't cast disney+ for our kids, towels could be a little bigger

the restaurant and bar was closed aswell as the pool and no breakfast was served

paid wifi in hotels is always a bad thing.

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

odd smell from laundry room

there was a spot for guest laundry but there were no machines.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

absolutely a fantastic experience. from the check in to the late check out perfect

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

4 of my tv channels had zero signal and the gym tv did not work.

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

noticed someone (attendant) folding laundry

we have stayed here several times it s very convenient to the highway and the casinos

specifically picked this hotel because of the spa

location and it had access to laundry machines.

bed comfy, room very nice, wifi

pool not open

missed being able to use the pool.

a lot of truck comed in at night which take out all parking lot

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

needed more room service options.

couldn't use the laundry facilities

clean friendly atmosphere. room was very spacious also, laundry room on site.

laundry and microwave were good for amenities

connect to wifi both phone and laptops

strong smell of people smoking weed on our floor

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

bed was very comfortable. wifi with free hbo was a great bonus. the location is wonderful!

room smelled like smoke and lots of people gathered in parking lot drinking beer and smoking

no water pressure a little expensive for the size and accessibility to room no pool.

the wifi doesnt really work also

pool was not open. we wanted to use it. very hot day. tub had no plug to take a bath.

wifi wasn't that good, we had to use our own tv and hotspot

the ad said they have wifi, a pool, and breakfast

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

stay for breakfast but the overall experience was amazing

i believe our balcony door was unlocked when we arrived, but the security bar was down so i wasn't alarmed

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

wish the fitness center had cable machine. a cheaper breakfast option would have been nice.

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

i didn't see random people in the parking lot

i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

hotel and room was very clean . i loved the kitchenette.

parking around back and having to walk in the cold rain to the front is not very fun

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

my kids loved him, he was so friendly and helpful

no, not really. just a little too much chlorine in pool area. otherwise, no complaints

kids were running up and down the hallway until about 11 at night

and the indoor hotel pool was fantastic

parking lot should really have been paved before busy tourist season

parking

pet friendly, clean, loved the restaurant, the staff was so friendly

) hotel also has a section of pet-friendly rooms staff are

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

sauna wasn't working, but the pool and hot tub were a nice place to relax and unwind after a busy day hiking

the breakfast was evened and the staff was helpful and friendly

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

there was yelling and smoking people in front of the rooming-in the parking lot all night

there was yelling and smoking people in front of the rooming-in the parking lot all night

the room was big and clean, i hate carpets so the floor was another plus

the parking lot outside was cleaner than the floor of the room since it gets rained on periodically

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

clean rooms. guest laundry operational.

first room we had was supposed to be handicapped accessible but had no grab bar by the very small and low to

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices

) they care there is a pool, mini golf, playground, arcade, etc, etc

wifi sucked

was a lot to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

the atrium in the middle had a pool, mini golf course, a playground for the kids and a full arcade

not much parking by front doors, no breakfast or pool.

charge for laundry

with covid no breakfast or pool so i can t rate that. the bag breakfast was nice. nice room.

would be nice if bar open later.

this didn't effect me much, apart from not having wifi around 6:00 am

no pool open. no bat or restaurant open