the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the staff were awesome, room was great and breakfast and the pool were good as well

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

location, free parking, and decor!

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

cleaner laundry room, around the machines, please!!

the gym was great

the breakfast and the cleanliness.

it s very nice place and comfortable beds i liked the breakfast

a very snowy day, the parking lot was not salted

free use of laundry facilities

the complimentary breakfast buffet in the restaurant was very nice

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

wonderful renovation; dining room breakfast was amazing

if you need a decent hotel that has free parking, it's your place

ice machine worked, laundry room wasn t open, pool was down

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the breakfast was good and the staff was friendly and attentive

the pool was closed due to covid19

the morning kitchen staff

size of room as well as the breakfast selection

called downstairs the next morning and was told there were no more because laundry hadn t been done

major complaint was that we did not get room service the entire time that we were there

husband and i stayed here for a night away from the kids

parking, wifi, security

the parking lot seemed to have some questionable characters late at night.

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

the wifi is good for what i need

great washing facilities for laundry, computer access with printer, pool

the pool was closed

also enjoyed that it had a kitchen

pool was closed

also really appreciated the free passes to the lifetime fitness

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

room service isn t the best

i like the smoking rooms & the staff the location is awesome.

there was a party going on in the parking lot, causing us to lose sleep

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

poor signage to direct guests from the parking lot to check in

overall the hotel was great for the value. kids had a blast.

shower was a little small for me. my key only worked on the room not the doors or the gym.

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

was there for business and the hotel didnt have a wifi service

was food for room service left outside the doors for hours at a time

nice clean room. great breakfast.

to many kids in the hot tub without parents,pool was very cold

breakfast was very good. room was clean. we enjoyed the pool and gym. very convenient location.

the pool was absolutely packed with kids and was very loud.

to many kids

laundry out of order, no hot water, tub slow draining, and a short in the electrical

on site laundry

laundry service on site

seeing the laundry behind the front desk

laundry staff operating front desk

the location was good. nice courtyard. plenty for kids to do.

friendly staff and very nice lobby with activities for the kids.

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

the gym was clean and equipment was a good variety

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

kids in the jacuzzi with us but everything else was great

having such a beautiful swimming pool and jacuzzi speaks very well of your business

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for

not enough staff to take care of customers especially in the restaurant and bar areas.

kids running down hallway late at night.

noise and disruption in the hallways from the kids that were there from the hockey team

the shuttle service is very convenient.

- gym needed remodeling (water leak)

the shuttle and the friendliness of the staff.

coffee in the room, gym and pool available, free shuttle service breakfast available

the bar was not open on our second night when we returned from an early dinner

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

it had a very good breakfast buffet and the wine bar was excellent

wifi was erratic, which made it a bit difficult at times to get work done

there was no staff on duty that helped with laundry or towel needs or anything else

they told us it was the laundry it kept seeping in room thru gaps in the door

com when asking where local laundry mat was

exterior room entrances, parking right outside our door. price was perfect! staff very polite!

unsavory activity by other guests in the parking lot

the bar and grill has good food and a nice atmosphere

got accused 3 times and profiled for smoking in the hotel room

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

could use a second eating room. bar is crowded and noisy

loved the shuttle and the warm cookies and comfy

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed,

pet fee not mentioned on any booking site or their website

pool unavailable

no water pressure a little expensive for the size and accessibility to room no pool.

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

could use a free continental breakfast. less expensive hotels have them.

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

kids loved the pool

was very clean, the staff was wonderful, and the shuttle was very convenient

liked that there is a pool and fire pit, but didn't have a chance to use it this visit

the pool and the gym i also like the back fireplace

it was very roomy. had an excellent breakfast and wonderful staff!

shuttle service was wonderful

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the breakfast buffet on the 14th floor was exceptional

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

convenient with laundry and gym room

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

our room service dinner was excellent

thankfully we were able to get a shuttle to the food court at cleveland clinic

we were able to get an early check in

nice to have laundry facilities and exercise gym

- no laundry bags, no in room directory (e

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

near cleveland hospital. laundry services

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

there was even a guest accessible laundry room on our floor which was nice

very clean, and very clean laundry,

the laundry room smelled like urine

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

exercise room, laundry room, & outdoor fire pit.

coffee was good, but the rest of the breakfast leaved a little to be desired

music from the bar downstairs until 2:00 am

and the parking was tight

breakfast was fine.

nice continental breakfast in a quiet room

charge for laundry

with covid no breakfast or pool so i can t rate that. the bag breakfast was nice. nice room.

bar and restaurant were closed during our stay so we had to find hot food and drinks elsewhere

pool was closed and there's no restaurant there.

i loved that there was a restaurant and bar in the hotel. also the staff was very nice.

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

pool was amazing! room was clean and nice.

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still

swimming pool was not clean

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

and the woman managing the dining area whipped up a little extra bit of waffle mix for the kids

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the room was well equipped with kitchen amenities and extra bedding

many guest with kids; running yelling

very few cable channels, poor wifi reception

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

upon entering room, glass enclosed spa tub and shower on left

breakfast was super: well stocked, big variety, tasty

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

you have to pay for wifi as while, not worth spending any of your money on this hotel

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

indoor pool, jacuzzi and gym

room service was not available, the television in the room wasn't working right and the door to our

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the wifi was weak and i had work to finish so that was a bit frustrating.

room service was incredibly over priced.

hotel bar area was relaxing

2 night stay and room service did not come after 1st night

good breakfast- but less varieties

had a full size fridge with a mini kitchen and cupboards

we were allowed an early check in.

housekeeping left dirty laundry throughout the hallway til 8ish

i had to leave early and was not able to have breakfast - next time.

the restaurant and bar was closed aswell as the pool and no breakfast was served

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

great gym

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

couldn't sleep because of the pungent smoking smell

although the first room i was assigned was non-smoking, there was some other very strong and unpleasant odor

non-smoking room had a bad nicotine smell

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

that we didn t like although it would be nice if they had a laundry facility in the premise

only disappointing aspect was that we had to pay $150 for early check in

we also received room service and it was delivered in a quick manner; she was super sweet

gym floors needed some sweeping but minor issue

it was mildly annoying because we prefer to sleep in darkness, and we had a pet that was curious about the

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

then after our second day nobody cleaned our room or took dirty laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

desk, room service and lobby bar were excellent

they even gave us an early check in which was great

loved the location and gym.

great bar and restaurant

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

the bed was great nice tv room service was great

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

water fountain in pool area get shocked

almost missed the breakfast on the second day

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and

some rooms was smoking and did not have to go outside

there is also glass everywhere in the parking lot

it must have been laundry or maintenance

beds were very comfortable and free breakfast was amazing

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

i am a hilton honors member, but if you are not, you have a pay for the wifi

staff was nice and breakfast was perfect

the hallway was dirty and there were laundry bins in the hall way all night

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

the pet friendly feature is a home run

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

the rooms were very clean. the pool was beautiful. staff was friendly and helpful.

the music from the bar next door

nobody but my kids were in the pool for about 80 percent of our stay so i got all my money s worth it was

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

the parking situation

having a kitchen was very convenient

her which makes me wonder, if she didn't pick it up from outside in the parking lot or where the pet walk area

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

could use more parking

happy hr. it has a pool & breakfast

and my wifi never got connected

the pool was awesome for my family

i like that we can open the window for fresh air. also like the laundry facilities.

pool and hot tub was nice

there were tons of kids in the hot tub, shouting and splashing

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

last night kids were running down the hall, opening and shutting doors

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

access to workout room laundry room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

, laundry services, & wake-up calls

guest laundry was easily accessible

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

nice fitness center and pool too

luckily the breakfast buffet opened by six a m with nice fresh coffee

pool was down. i had two small kids and that sucked

the staff were incredibly helpful and friendly. the pool was great for the kids.

we had to go to the linen/ laundry room to get extra towels

the different types of breakfasts everyday, the staff, the gym, the beds, the bathrooms

the staff members are friendly, the room is comfortable and quiet and the wifi works well

wifi was sketchy

pool was nice

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

was very pleasant from the well lit parking lot to the front desk staff would recommend

i enjoyed the fireplace

more parking.

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

no breakfast, no pool in which you advertised online

i loved the kitchen option, bathroom & amenities were nice

and staff was great nice clean pool area had a lot of wet towels around but pool was

loved the pool for the kids and staff was awesome. the club was the best!

everything! the location, the cleanliness and the bar in the hotel everything was convenient.

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

website states kids eat free, but we had to pay for my 4 year old and ourselves

could have had larger towels in the pool area

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

hotel was clean, free parking & breakfast 6-9am + a recliner in the room

laundry on site

shower without tub plenty of towels great kitchen comfy bed

loved having the kitchen and the bed was super comfy!

pool needs to be opened, fire pit was not on.

is no wifi in the room, and the front desk staff patiently tried to assist but tried many times to no

the room i received was not well vacuumed and old laundry baskets were

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

the breakfast bar and bar but i understand due to the covid

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

the hotel also has a bar and a mini-market in the lobby

the pool wasn't clean

no bar or lounge for a cocktail on site.

laundry facilities

refunded my money when laundry room wasn t stocked w/ soap

was able to do our laundry, that was so helpful

the veterans parking and onsite laundry facility

easy to get to, free parking and free wifi included, breakfast was simply but plentyful

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

good wish it had a better breakfast

also many drunk and shady characters in the parking lot

breakfast is not what you would expect at a hotel with this rating, but i have used extended stay

the full-service kitchen

location and it had access to laundry machines.

breakfast had a lot of options. we were on the 3rd floor so it was quiet

pool closed

ice in parking lot between cars

the cold pool

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

we had check out at noon and thought we would take the kids for a swim that morning before leaving, but found

and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that

wifi was good

laundry is needed

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

there was a spot for guest laundry but there were no machines.

odd smell from laundry room

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

noticed someone (attendant) folding laundry

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

also, indoor pool and hot tub

breakfast was excellent

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

didn't realize there was no laundry facility

not much parking

gym was too small