laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

noticed someone (attendant) folding laundry

that pool wasnt open but with covid understandable

breakfast employees very friendly

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

there was a spot for guest laundry but there were no machines.

laundry is needed

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

odd smell from laundry room

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

and gym were closed

indoor pool and spa was nice

dining area and staff were fantastic. coffee bar in morning was great.

indoor pool and spa was nice

the veterans parking and onsite laundry facility

laundry facilities

was able to do our laundry, that was so helpful

refunded my money when laundry room wasn t stocked w/ soap

also, the breakfast wasn t anything to write home about

location and it had access to laundry machines.

ice in parking lot between cars

the room, location and breakfast were wonderful

because the heavy privacy curtains did not close, the parking lot light shone into my face all night making me

coffee was great 24/7, breakfast was good as

it must have been laundry or maintenance

the gym was excellent

could not use pool.

has an indoor pool and gym

pool was not open.

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

the towels were dirty, the wifi sucks, their parking lot has pieces of glass

were mostly young people going back and forth lots of smoking

smoking allowed

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

breakfast options could have been better.

the breakfast was very good and the location was very convenient

i had no complaints but my dear other half wished the fitness room was a little bigger

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

pool was amazing! room was clean and nice.

i think kids have been jumping on it

the pool was great and the kids loved the pool

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

pool was spotless and excellent for my needs in use of the pool

the parking lot outside was cleaner than the floor of the room since it gets rained on periodically

plenty of free parking

there was yelling and smoking people in front of the rooming-in the parking lot all night

there were a lot of workers there, they were drinking and smoking outside our door

wifi kept going in and out very slow ...

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

complimentary breakfast was convenient

during pandemic, breakfast every morning, housekeeping everyday (with no extra charge)

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

pool heat was broken the first night i was there and closed the second night i was there

i didnt have enough time to use the pool

the pool area

the atrium consists of the pool, hot tub, game room, putt putt golf, and a play center

this would be a great place to take kids because the pool and play area is over the top

this would be a great place to take kids because the pool and play area is over the top

to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

breakfast was good

the staff was wonderful. loved the breakfast.

very nice room. the staff was friendly especially the lady serving breakfast.

having a kitchen & separate bedroom

not connect to wifi

liked everything except the pool being closed

my spa tub was dirty and broke

pool was way over chlorinated- my youngest son has rash all over his skin and it bleached out my kids' shorts

the location also had a pool and hot tub

the free breakfast bar was very nice as well

pool was nice and the kids loved swimming in it before community lessons started

it s beautiful well except they pool but i believe they are currently fixing the issue

for visiting hiram college; hotel has a bar & restaurant (very important

welcoming staff and understanding as well, we were in the area for a us kids golf tournament that got rained

rooms are a little small and tight to travel with young kids, but it is cozy and very modern

cleanliness, comfort, pool and breakfast. reception staff was lovely.

breakfast is always excellent, and the staff is always friendly and helpful

breakfast, free cookies, close to the interstate and nearby restaurants

fitness center was very small and only had about 4 machines total

pool hours

free laundry, breakfast, snack on mon.thru wed., comfortable and staff was very accommodating!

it offered a buffet style breakfast and free laundry room

can t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

loved breakfast, it was really great variety, appreciated the opportunity to do your own laundry for free

really appreciated laundry facility

we didn't say anything at the time but there were kids running up and down the halls and slamming doors into

the size of the pool.

was very clean hotel ; our family loved the breakfast food selection ; and this was in a nice location

breakfast was okay

parking was convenient: was able to park next to the exit/entrance so i walked less than 5 yards to

all hotels with a pool should have guest laundry

manager chose to go home instead of getting quarters for the laundry machines which turned into a huge hassle

we used the laundry which was very good

was never able to get the wifi to work, so ate up all of my data

breakfast was very disappointing. gym was a little dirty. staff weren't overly friendly.

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

the pool it burned our daughters eyes

our room came with a full kitchen area and a large shower with great water pressure

was a peloton bike in the gym

nice breakfast options...my kids like the waffle maker

no laundry room to wash

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

it needs a makeover and deep cleaning. kids were running through the halls at 11 pm.

the exercise room and having a guest laundry.

pool just a little cool...but didn't keep me out of it!

gym and pool were very clean

i wish we could have gotten there earlier to enjoy the pool and hot tub and balcony

they kept the pool area open because there was a concert

a change machine in the laundry room might be nice.

fitness room was minimal, a few machines and handful of

parking was in a dark, alley-like area behind the motel. felt unsafe.

breakfast was great

parking lot full of pot holes and outside was very unwelcoming

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

working ice machine on my floor, the trash can in the laundry room was overflowing so i had to ask a front desk

the pool was cold, but the kids still swim. the pool closed early.

the parking lot had severe holes which could lead to someone falling

good free breakfast

we had asked for covered parking for a motorcycle, when we stopped at the entry

would be nice to have late night room service, but there were others places that do door dash

also loved the room

was clearly advertised as being with top golf

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to

kids running up and down the hallway all night

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

nice kitchen area with pots, plates and utensils

room was spacious, had small kitchen if you needed

guest drop off area is not covered and parking near the lobby is very limited

was able to do laundry at the facility

then to top it all off my room was attached to a laundry area and the dryer ran until after 11 on a week night

breakfast was good with hot and cold items

what?s not to like. good breakfast, staff, v v clean.?.

didn't serve breakfast. little disappointed

feel more bleach or stain lifter needs in laundry

had several items stolen from laundry room, taken out of the washing machine by another guest, my guess was it

laundry room had new washer and dryers and was kept clean

there s also a laundry room available, a refrigerator in the rooms, and fresh coffee provided in the lobby

there was also a laundry on site

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

eyes burning and some kids in out group broke out in rashes

nice fitness center and pool too

pool had such a strong odor of chlorine and is fairly small.

loved the room with a trundle option to allow kids to spread out in a hotel room.

allow my pet, breakfast and happy hour.

the rooms was spotless, the bar was a great bonus. food wonderful.

i like the location and the room service

poor gym equipment. tiny pool.

love the manager special along with the breakfast

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

pool was not as warm as it should be for a advertised heated pool

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not

nice pool

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

clean, comfortable, friendly staff, well located for our purposes, free parking and pet friendly

pet fee $40

and jacuzzi were great, it was amazing for the kids

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

that it didn t have a indoor pool

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and

loved our room great space for us as no the kids

we had to go to the linen/ laundry room to get extra towels

good quiet comfy rooms. good wifi. free parking and decent breakfast.

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary

only had an outdoor pool

some machine made a lot of noise in the pool area in the middle of the knight

guest laundry was easily accessible

access to workout room laundry room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

i like that we can open the window for fresh air. also like the laundry facilities.

a room service person who brought us a rolling bed seems not happy that i requested what i booked for

the hot tub was nice and the pool area very nice

swimming pool kids were happy nice comfy beds

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

laundry on site

the gym and the indoor swimming pool

it wasn t a variety for breakfast

the small kitchen gave us extra flexibility when it came to meals

shower without tub plenty of towels great kitchen comfy bed

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

i also would like to know in advance when a hotel is pet friendly

the pool could've been a little deeper but it was cool i still had fun

having access to the pool, bar and pool table offers a very nice touch

pet friendly with no fee!

entire staff provided exceptional friendly and courteous service, including front desk, (sherry) kitchen,(lizzie

there was free parking and wifi

kitchen social was very good choice

the pool was absolutely packed with kids and was very loud.

having to wear wristbands to the pool...but i understand the concept

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry staff operating front desk

seeing the laundry behind the front desk

laundry service on site

on site laundry

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

enjoy were the mattresses of both the bed in our room in addition to the let out bed for our kids

from the front desk the the made and room service it is and also the kitchen area and everyone that worked in

overall the hotel was great for the value. kids had a blast.

friendly staff and great common spaces for family to hang out late night after kids were

bar closed

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

close parking all around.

on site parking in a small town was a bonus too

convenient parking

music from the bar downstairs until 2:00 am

we were at the end of breakfast, so a little sparse.

breakfast was fine.

great washing facilities for laundry, computer access with printer, pool

breakfast had a nice variety and selection

choices for kids at breakfast

pool

great breakfast, great room size, very clean establishment.

the bed was comfortable. the laundry machines were great!

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

workers allowed the little kids staying at the property to run wild

called downstairs the next morning and was told there were no more because laundry hadn t been done

ample parking

needed wifi info that wasn't on key card or in room

parking, wifi, security

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the morning kitchen staff

love how clean it was considering pets are welcome

size of room as well as the breakfast selection

the pool was nice and big and the breakfast and evening social were great

the restaurant and bar staff not so much

also, the on-site bar is a must place to get a drink and check out the view of the falls

the cleaning staff was wonderful and the pool, gym, and patios were well-kept and clean.

park right across the street from the hotel near the splash pad with lots of fun activities for kids for free

we had drinks at the hotel bar and the price of our drinks was way too high.

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

ambiance and the pool

location and the great free hot breakfast. love the corner room/king size bed too.

the pool and gym exceeded my expectations

laundry machine didn t work but ended up not needing them so it was ok.

room service menu is sparse no beverage list

room service menu and kitchen didn't seem to be in s

clean, solid wifi signal everywhere

great room service this time.

the bed was awesome the pool was lovely the kids had a great time what

room service as advertised - pool was dirty - toilet overflowed and it was not cleaned properly

especially the two pools (indoor and outdoor) on steamy summer day, jacuzzi and small spa area

i love the gym

great parking, location

i didn't have time for the gym or need the laundry, but i was impressed by those, also

convenient, free parking and have guest laundry

the breakfast was really nice, from the hot food to the cereals, waffles, beverages and coffee

put a $75 pet fee on my bill without telling me

maybe had a pet previously

the gym and laundry were helpful to have onsite

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

laundry room and the machines were dusty, it will be very nice if they pay more attention to it

they provide laundry self service

laundry facilities worked well and area was clean

free breakfast

keeping came in and took our extra towels (there were none at the pool, so i grabbed some for my kids because

have laundry room but no change on property so remove washer and and dryer called customer service no

hotel still had jacuzzi, inside pool, patio, bar, and breakfast advertised and was mostly why we decided to stay

i spend some time at your bar with friends just talking

pool area was nice for kids.

i had left them twice when we went to breakfast and the pool and they never barked so something was wrong and

clean room and hotel. good breakfast

the pool was not open due to an issue

the pool wasn't open

gym was not equipped as other hampton inns

breakfast above average, and personal very helpful and courteous

morning/night front guy wouldn't make coffee wouldn't make breakfast and wouldn't quit watching his phone

were not very clean, the breakfast was very minimal

suggestion is to update laundry area so coins is not the only option

i didn t attempt to see about the gym or the laundry as the hotel was not appealing and the help acted like

they are at a perfect location for dinning and shopping the laundry facility was very clean and affordable and

parking lot was not cleared of snow

hard to find the parking lot.

everything! pool needs to be heated

breakfast excellent staff excellent pool very nice and warm

kitchen very poorly supplied- no soap for dishes or dishwasher and toaster was broken

breakfast was good

kitchenette, extra bedding, iron, and hairdryer in room

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

we also did room service for

smoking in front

if you use room service it's a 22% gratuity charge and also 2

the breakfast buffet on the 14th floor was exceptional

excellent location, amenities, room service and staff was very helpful!

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

breakfast could have been having slightly more variation

good i had room service

the laundry service wasn't working because the washer was broken.

was not very clean, inadequate bedding, used toiletries, no coffee maker in room, coin-operated laundry machines

laundry only had one washer & dryer and a lot of special people roaming

sugar free syrup n juice on breakfast bar

trashy parking lot & lobby needs updating ... cleaning

there was a gym, vending and laundry

the laundry machine was not working.

price quoted did not include pet fee, eventhough we booked pet friendly room.

i also felt security was lacking as well as cameras towards the parking lot

truckers seem to stay here or at least there were some in the parking lot during our stay

the door to the laundry chute in the hallway was wide open almost the entire time - i went to close it myself

had to go to a gas station to get quarters for laundry, most hotel laundry can take your card now

the staff was friendly, greeted us every morning before breakfast, the pool was great, it was clean

ud83dude21 parking lot lights beamed into the window

morning breakfast closes up shop a bit too early on the weekdays

it had great facilities, including 24/7 gym, breakfast...

the shuttle service is very convenient.

free shuttle services were offered which helped take away some of the stress

the shuttle and the friendliness of the staff.

the shuttle and valet parking are terrific bonuses

25$ a day for pet

really nothing...maybe the parking & convenience to stores etc....

thing and i understand it s pet friendly but one area smelled like dog but down by more didn t just need

kitchen

slowish wifi and small grab and go breakfasts, but those are the only negatives

the laundry room smelled so so bad for some reason and was dirty

laundry facilities were good but the dryers required 2 rounds to dry

was very nice and clean with the fridge raider and stove and microwave they also have on site laundry room

the onsite laundry

great laundry facilities

were told they didn't have any available u til the following day because they hadn't started the laundry yet

laundry facilities were available

the staff . comfortable beds. nice tv with channels. and laundry on each floor.

had dirty laundry in it, beds were broken, water handles backwards, outlet & lights did not work, staff was

with vending machines and laundry facilities being amenities at this location, i'd suggest having a 2-3 rolls

really like access to a bigger room with a kitchen

also reported that the phone had no dial tone was told the entire wifi phone system had been down for a while

very clean, very accommodating, great location with shuttle to the clinic .

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

was noisy kids that were running and jumping both nights i was there not the fault of the

convenient with laundry and gym room

room service wasn't very good - the quality and temperature of the food was poor

it was very beautiful and well kept. perfectly clean! great room service too!!

we were able to get an early check in

convenient with laundry and gym room

near cleveland hospital. laundry services

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

laundry room

the self service laundry was great and the shuttles to and from the hospital was great as well.

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

start with, they accommodated an early check in, which was great

if this place could get more consistent service and either have a restaurant or room service or get an arrangement

cleaner laundry room, around the machines, please!!

the wifi signal in my room wasn't very strong.

the breakfast wasn t much.

clean rooms clean and fresh smelling towels comfortable bed fast wifi good ample parking friendly

parking is always available and plenty