i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

the staff were incredibly helpful and friendly. the pool was great for the kids.

luckily the breakfast buffet opened by six a m with nice fresh coffee

good breakfast with lots of choices and friendly staff

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

parking lot is kind of difficult and finding the main entrance isn t easy

parking and overall access to building entrance

nice kitchen area with pots, plates and utensils

it was down the street from top golf and other activities

entire hotel, staff, rooms, area, dining in for breakfast was top notch and just excellent

pool is amazing and huge

they have an indoor pool.

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

breakfast was delicious, it was a hot breakfast and the staff was very nice

wifi didn't work

we had to go to the linen/ laundry room to get extra towels

some machine made a lot of noise in the pool area in the middle of the knight

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

among several guests who had to heat them in the microwave after they had just come out of the kitchen

staff are petty theives who steal change and laundry quarters

access to workout room laundry room

guest laundry was easily accessible

, laundry services, & wake-up calls

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

in room service

and my wifi never got connected

very friendly and breakfast was fantastic pool and gym was an added bonus

the restaurant and bar were excellent

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

i like that we can open the window for fresh air. also like the laundry facilities.

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by

the pool was nice

we booked the room to have alone time away from the kids at home

smelled fresh , very clean and quiet despite all the kids because of pool

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

laundry on site

the kitchen had all the basics to make a simple meal or prep some lunch

breakfast, wifi, and parking included

the bike in the gym made my feet hurt

pet friendly

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

parking was a bit tight, but overall, no.

is excellent everything in walking distance and right off highway close to everything, pet friendly, awesome,

breakfast on the go was great, kitchenette was wonderful, staff was great

wifi wouldn t connect

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

guest laundry washing machine was broken

lack of amenities but no fault of hotel. pool gym and breakfast closed due to covid19

kids loved the pool area

was clean, the bed was comfortable and the free breakfast was well stocked, even close to the end (10 am)

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

hotel bar doesnt open until 5:00.

hotel bar area was relaxing

free wifi

we were allowed an early check in.

2 night stay and room service did not come after 1st night

awesome location, excellent room, and amazing breakfast.

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

in room breakfast was excellent

the bed was great nice tv room service was great

nice corner view breakfast was excellent

friendly the staff was when we checked in and the room service was quick for a saturday night

a lot of nice venues in hotel. gym was great. great location.

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

the vault bar was the best bar i have ever been to

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

the breakfast item availability and quality was wonderful

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

indoor pool, jacuzzi and gym

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

it was kids run up and down the hallway all night kept me up

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

rooms were nice, gym was great and clean presentation.

4 of my tv channels had zero signal and the gym tv did not work.

room service was quick and delicious

the cafe breakfast was great and so was the bar and speakeasy

the room service was really good

the bar and restaurant staff were not stellar

access to cleveland clinic and ease of obtaining shuttle service as needed

very clean, and very clean laundry,

exercise room, laundry room, & outdoor fire pit.

there was even a guest accessible laundry room on our floor which was nice

i liked how i could do laundry at any time

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

the bar and grill has good food and a nice atmosphere

the gym equipment was broken and the overall building felt very dated

friendly staff. clean. quiet. comfortable beds. shuttle.

good gym. good restaurant dinner service. very efficient valet support for parking.

we also did room service for

near cleveland hospital. laundry services

the pool, laundry, and gym were open

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

nice to have laundry facilities and exercise gym

close to the hospital and laundry facility on site

convenient with laundry and gym room

the bar was a bit pricey

the restaurant and bar were not very impressive and the wait staff was not attentive.

(4) the kitchenette was dirty

it was very beautiful and well kept. perfectly clean! great room service too!!

that we didn t like although it would be nice if they had a laundry facility in the premise

in the building was fantastic for breakfast or lunch and 2 min from our room

breakfast was simple due to covid but it provided us with our basic need

it was mildly annoying because we prefer to sleep in darkness, and we had a pet that was curious about the

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

housekeeping left dirty laundry throughout the hallway til 8ish

wifi and the parking was a bit confusing at first with the entrance being around the side and no

the restaurant and bar was closed aswell as the pool and no breakfast was served

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

fitness gym well provided and functioning

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

no towels room not that clean and no laundry bags

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could

i liked the the pool the back fireplace and the gym

staff was screaming at kids using the f-word right at the entrance

pool was closed and bar had no staff to open

were not alot of options for kids like saisages, muffins, criossiants, not many options in

it is nice having a real kitchen for making small meals and cleaning up

pool was nasty and hot and i didn't even get to use it asked why was it like that and no one

was supposed to be a non-smoking hotel, but the room smelled distinctly of cigarette smoke

the pool was not open

the pool was closed which was a huge let down

now mind you when we pulled in the parking lot we were only the fourth cars there

it must have been laundry or maintenance

could not use pool.

breakfast was very good

i am a hilton honors member, but if you are not, you have a pay for the wifi

beds were very comfortable and free breakfast was amazing

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

had to ask more than once for items needed. staff not at the bar when needed.

clean and conveniently located included wifi and tv streaming was awesome too

- gym needed remodeling (water leak)

beds were very comfortable and that we had free shuttle service!!

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was very good

it had a very good breakfast buffet and the wine bar was excellent

pool and laundry room,

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area,

great variety for breakfast

i liked the breakfast in the am. the pool was clean.

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused

after an hour he went to laundry area & they gave us towels

needed to keep towels on hand in pool area

close to the cle airport and shuttle is 24/7

the kitchen for the hotel was closed

main entrance is at the back of the hotel, not easily identifiable in my opinion, and the parking is tight given

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

do not take the room close to laundry, you will hear loud sound during night.

were fumes from the laundry pervading the entire ground floor

room smelled like dirty musty laundry, there were no towels

the hotel also had a laundry room and fitness room that i did not use

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

same family that owns motel 6 in the same parking lot owns also holiday inn express

curtains, only a light shade that let all the light from the outside parking lot outside

smoking, nice clean beds and nice furniture

pet friendly

and gas station in the same parking lot as wendys

the parking lot and in front of the room on the sidewalk looked as if they opened a trash bag and

plenty of free parking

the loud noise from the kids

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

said i couldn t have all those kids in the

wifi was good for phones, but i tried to connect to playstation 4 to watch netflix but it wouldn't

the location was good. nice courtyard. plenty for kids to do.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

room was very clean, pool peace, and quiet, so when i travel for now on it, marriott or anything that has dealings

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

felt safe, parking, and the shower was excellent

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not

cool refrigerator, stove, microwave, dishwasher, and laundry on site

the clerk just said she was only there to do the laundry and wasn't very fluent in english

staff and laundry area locked for guests only

breakfast could be chosen different, n take out laundry room garbage on time

daily that the laundry room would be available to use, but alas, t'was not to be

room had an odor of previous guests cooking and dirty laundry

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

only issue would be laundry area and you have to pay to clean clothes

we stayed for four days, one thing we didn't like was the laundry system

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

the pool according to my kids was pretty cold so perhaps consider warming it up a bit more.

bar was cool, however the fountains, and the bar and restaurant were the best parts besides breakfast

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had everything i need including laundry

had to wait for them from laundry i was told

have to pay for wifi

it was pet friendly so our cat was content

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

some without masks in the lobby and elevators, kids with no shoes on leaving the pool

the pool and hot tub was a lot of fun and an extra bonus i would say

location of the breakfast was alright selection of ingredients was good .. no complaints

great laundry facilities and easy on and off the highway

great having the laundry room but many of the machines were broken

terrible laundry staff

parking bed wasn't very comfortable

breakfast could be better, but save money cooking on kitchen.

great washing facilities for laundry, computer access with printer, pool

we were not aware the pool was seasonal only.

also really appreciated the free passes to the lifetime fitness

my kids wanted to swim and couldn’t

from no parking

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

having a gym and laundry room was very convenient

often kids do not read the warning

called downstairs the next morning and was told there were no more because laundry hadn t been done

parking, wifi, security

the wifi was also down for over 12 hours

it would be nice to have showers in the gym

ample parking

you even get a full breakfast with belgian waffles

no breakfast

the staff was awesome and they have the best breakfast

no wifi

the convince of the parking

location was fine 10 minutes from airport by shuttle breakfast and dining room very nice shuttle was excellent

great breakfast

had a big kitchen, living room, huge bed room and whirlpool tub for only $130 for the night

parking was terrible, no spots after 8pm

the pool was nasty

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

the pool and the gym were closed. it did not mention that when i book the room.

pool was a little too cold! but still got in!!!

bed, effective room temperature controls, great breakfast and great staff

nice continental breakfast

sunday morning hotel kitchen staff was not able to keep up with customer demand

gym availability rewards program when necessary, later checkout time

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry service on site

laundry staff operating front desk

seeing the laundry behind the front desk

on site laundry

no place to do laundry

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no laundry bag in closet

shuttle got us to airport in plenty of time

room service was prompt but food was just fair to good.

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

self laundry facility was in the hotel

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

do a lot of traveling, for the area i thought the drinks at the bar were a little oner priced

when business traveling, a hotel that offers a breakfast bar is necessary

swimming pool for my kids.

poor signage to direct guests from the parking lot to check in

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

bar closed

shower was a little small for me. my key only worked on the room not the doors or the gym.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

size of room as well as the breakfast selection

the pool is unmonitored by staff.

the pool was closed due to covid19

excellent breakfast and friendly cheerful hostess.

pool and play area kids loved it

to then being placed in a room that was definitely clean and convienient as far as parking lot to room to pool

including breakfast and wifi were the only perks of our visit

the arcade was nice the kids loved it

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

i think kids have been jumping on it

big pull out couch to accommodate kids

the kitchen/dining area should have a microwave.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the breakfast was very good and the location was very convenient

the breakfast wasnt good at all, poor selection of food.

the pool could of been warmer,need more parking but other then that everything was wonderful

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry is needed

there was a spot for guest laundry but there were no machines.

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

noticed someone (attendant) folding laundry

not a lot of parking

front automatic doors were not working and the parking lot was not salted after the freezing rain