simply lovely, with ample parking, always clean, good food and drink a delight close

there is a small bar for an after dinner drink and plenty of restaurant recommendations to try

only drawback was that breakfast was served in a dark basement that felt a bit dungeon-like, which didn't match

maybe a variety for the breakfast.

the bar was convenient and the staff was very helpful

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

didn't realize there was no laundry facility

the breakfast was delicious, neat & clean

breakfast was very good

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

to walk around to the front desk from the parking area every day because the room keys dona

easy to get to and very clean . lots of parking .

breakfast good and staff very helpful

the beds were very comfortable. the place was clean and beautiful. breakfast was fantastic.

breakfast was okay

the breakfast had decent options. the kitchen was nice the staff were helpful

in my room, there was duct tape around the carpet where it hit the kitchen area because it had failed and there

i loved being outside by the pool

it was very clean, had a great breakfast and the pool was sparkling clean too.

booked the hotel based on you guy having a laundry on site only to find out they were available

i go back in and a lady walks up saying her phone wasn t working in the laundry room

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

breakfast was bad. exercise room and laundry room were not heated....very cold.

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

second, the wifi really worked

outside a lot of parking lots, some green and nice flowers

my king non-smoking had a mini fridge, microwave, updated bathroom and laminate flooring

our room was a designated smoking room, which we did not ask for

front desk helpful, plenty parking, pricing good , reflecting state of accomm

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

the wifi was a little less than satisfactory, but did not ruin the stay by any means.

i wish there was a jacuzzi/ hot tub by the pool!

breakfast set-up was excellent

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

small kitchen in the unit with a larger refrigerator, everything was in good order

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

uncomfortable smell of smoking or something like that, talked on front-desk but nothing happened

we requested a non smoking room and when we got to our room the sheets had cigarette burns in them

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

non-smoking room had a bad nicotine smell

clean, great staff and they have free laundry facilities

parking was easy, walk in first impression and check in staff was friendly and answer questions

wifi was working well

loved everything; the room and beds were comfortable, the campfire was cozy, the pool was relaxing, and the

very clean property with a great pool. staff was friendly and rooms were nice.

staff were exceptionally friendly. hotel was pet friendly. walk-in shower

parking was absolute nightmare

hotel was nice pool was a little small only bad was the breakfast

pet friendly with ample grass for dog walking

pool was cold

charge for laundry

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside

pool was closed and there's no restaurant there.

the fitness and pool rooms were closed which was disappointing

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

pool was closed, but i understand is because of covid

bar closed early

stay for breakfast but the overall experience was amazing

breakfast awesome. location tucked away

the wifi connection lagged, making it frustrating having to wait for a webpage to come up.

the pool wasn't open

pool was not available even though it was advertised. lack of furniture in the room.

limited smoking rooms

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

the tub and spa was dirty

wifi and when it's check out time to knock first before entering

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

if you're traveling, you want to at least get in the jacuzzi and let the kids swim to tire them out

hard time hooking up to wifi.

the breakfast was good

was very clean, the staff were friendly, they had good options for breakfast, it was quiet, and it was a convenient

what breakfast; only coffee provided

the door from the parking lot leading upstairs should have better security - anyone can walk right in

right off the interstate breakfast

ice machine worked, laundry room wasn t open, pool was down

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

the parking was easy and close to the front and our room was spacious enough

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the

free use of laundry facilities

breakfast was not included in price. the cafe was pricey.

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

maybe just snow removal in the parking lot it was very slippery.

breakfast was great lots of choices

while i didn't get an opportunity to utilize the fitness center or pool, i checked both out and was impressed

everything there is nice, pool, fitness room, decent

loved the kitchen

cleaner laundry room, around the machines, please!!

was also dissatisfied with the nonexistent wifi signal

the breakfast had minimal options, but the gym was nice.

the wifi signal in my room wasn't very strong.

the breakfast and the cleanliness.

check in is after 5pm and even then the hallways where full of dirty laundry and garbage

the pools and hot tubs were filthy

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the gym and laundry were helpful to have onsite

weird bloody looking thing in bottom of laundry basket

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

breakfast was fine.

i wish it was a hot breakfast.

on-site parking was convenient

room service unless requested

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

nice complimentary breakfast

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

beds were very comfortable and that we had free shuttle service!!

that the pool wasnt open so not much for my kids to do.

the shuttle and the friendliness of the staff.

free shuttle services were offered which helped take away some of the stress

the shuttle service is very convenient.

random person off the street got into my room and stole my kids air pods, and apple chargers

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

there were kids screaming and running up and down the halls at 12:30am.

3 spots were being taken up by hotel shuttles

they were very accommodating about late check out and anything we needed

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

location .. amenities .. bed comfort .. early check in ..

smoking in front

shuttle service to the cleveland clinic or restaurants

staff from front desk to breakfast staff to bar staff, all were wonderful

the cafe breakfast was great and so was the bar and speakeasy

the room service was really good

breakfast could have been having slightly more variation

room service was quick and delicious

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

convenient with laundry and gym room

room service was great when we arrived late at night and the room was set up great for my wife's

temp control in rooms which were set at 80 degrees, too hot to sleep the wifi didn't work the television didn

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

it was one of the hotels that had cleveland clinic shuttle service

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the pool, laundry, and gym were open

close to the hospital and laundry facility on site

- no laundry bags, no in room directory (e

the self service laundry was great and the shuttles to and from the hospital was great as well.

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

i liked how i could do laundry at any time

exercise room, laundry room, & outdoor fire pit.

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

rooms were comfy and clean, even had laundry on

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

would have liked longer breakfast hours for the weekend

location, comfortable beds and great breakfast selection.

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the kids were very impressed with having their own bunk beds and small living area

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

the pool and hot tub were perfect for the kids

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the amenities such as the roof top bar and downstairs restaurant were out of this world

a lot of nice venues in hotel. gym was great. great location.

room service that never came

vault bar not open on sunday

housekeeping left dirty laundry throughout the hallway til 8ish

pet friendly

paid wifi in hotels is always a bad thing.

kids slept like rocks on the beds all night

beautiful hotel, we loved the bar area. nice and comfy seating area..

everything but the gym

early check in, friendly staff, location.

the included breakfast was very good, also

items mentioned above guest wifi did not work

room was great. we loved the fireplace and the shower was nice

questions cleanliness of laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

there were no laundry bags for dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

that we didn t like although it would be nice if they had a laundry facility in the premise

room service was quick and delicious

wifi, slow

not a huge deal, but when your traveling with kids it just doesn't work

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

but the pace of seating overpowered the kitchen staff

it's really just a kids pool

originally added extra items to my room service tab

the bed was great nice tv room service was great

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

amazing gym, bar and breakfast!

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

were fumes from the laundry pervading the entire ground floor

the hotel also had a laundry room and fitness room that i did not use

room smelled like dirty musty laundry, there were no towels

laundry service is on the 4th floor, costs about $6 to wash and dry per load

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

staff was great, comfortable bed, food wasn't bad, free wifi as hilton rewards member.

location from airport is great and staff with early check in were very accommodating

kids loved the pantry and pool

there was lots of yelling kids at pool