i go back in and a lady walks up saying her phone wasn t working in the laundry room

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

breakfast was bad. exercise room and laundry room were not heated....very cold.

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

booked the hotel based on you guy having a laundry on site only to find out they were available

pool and basketball court areas, lots for my family to do when we were done with our adventure at

the grounds are fairly extensive, which is great since the hotel is pet friendly

was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check

it was very clean, had a great breakfast and the pool was sparkling clean too.

clean good breakfast

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

breakfast was good. room was quiet. plenty of parking.

of food selections hours for breakfast the manager stepped in and got our room ready after waiting 15-20 minutes

breakfast was good

the only parking was behind the building with the doors caution taped off and no outdoor lighting, so we

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

scary dudes in parking lot

terrible / unusable wifi

remodeled room, kitchen outstanding, best value in budget motel.

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

i wish there was a jacuzzi/ hot tub by the pool!

the swimming pool wasn t open

nobody but my kids were in the pool for about 80 percent of our stay so i got all my money s worth it was

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

ordered a king non-smoking and got a 2 bed smoking

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

we requested a non smoking room and when we got to our room the sheets had cigarette burns in them

room 204 was directly above the laundry

didn t have laundry facilities. had to keep reprogramming our room keys.

didn't realize there was no laundry facility

parking lot was horrendous and the placement of the pool at the front of the hotel where it s on

the breakfast was an actual,

the breakfast was very good and rich

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

usually at properties like this one, parking can be an issue

the breakfast was good as

the breakfast was just a small step above a regular motel breakfast

charge for laundry

this didn't effect me much, apart from not having wifi around 6:00 am

bar and restaurant were closed during our stay so we had to find hot food and drinks elsewhere

the food at the firelake bar & grill inside the property was delicious

was told you had a pool then got there and was told it was closed due to maintenance

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

stay for breakfast but the overall experience was amazing

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

bar closed early

kids loved the pool

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken

pool unavailable

cause the wifi was out the whole time and i wasn't told i left my phone on my lyft so i was able to call

pool was closed

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

they told us it was the laundry it kept seeping in room thru gaps in the door

swimming pool closed and i only had two pillows on my bed.

no swimming pool

room was clean and all rooms are parking lot accessible.

front desk helpful, plenty parking, pricing good , reflecting state of accomm

i booked non smoking room because we are couple with child, we got smoking room

parking easy

outside a lot of parking lots, some green and nice flowers

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

no wifi plugs do not work in room

connect to wifi both phone and laptops

ice machine worked, laundry room wasn t open, pool was down

construction in lobby. had to enter through back door away from parking

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

the bar was ok

i have two young kids and told them i needed to get them to bed because there grandma s funeral was in the

free use of laundry facilities

location, courteous and professional staff as well as the free full breakfast.

wifi is terrible, worthless to any business traveler needing internet access via wifi

wanted breakfast to last a about 30 minutes longer.

and gym not open which i understand, but the if some of the amenities aren't available then that should

cleaner laundry room, around the machines, please!!

the breakfast had minimal options, but the gym was nice.

parking is always available and plenty

all good but getting in and out of parking lot

kitchen in the room

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

the gym and laundry were helpful to have onsite

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

free wifi and free parking

the staff were accomodating and i was happy to have bar service

the coffee could have been better the rest of the breakfast was good

clean, great staff and they have free laundry facilities

would stick continuously couldn't get in when you expected to heard others had the same issue parking could be

ample parking, the beds were super comfy

great shower,breakfast and bed.

was clean and comfortable, front desk attendant was cheerful and helpful, and breakfast was very good

the pool area was very clean and new- had the place to ourselves both times we went

location, clean, well decorated, nice staff, nice indoor pool

be nice to have a larger parking lot

staff were exceptionally friendly. hotel was pet friendly. walk-in shower

the fee for a pet was a little excessive compared to other places we stayed on our trip.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

pool and hot tub area was nice, but the night that we stayed, there were people having a birthday

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast

courteous and most helpful staff. excellent amenities in the room including a kitchen.

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

called downstairs the next morning and was told there were no more because laundry hadn t been done

the staff professinalsism and friendless. plenty of free parking.

modern decor, nice lobby area, nice staff, close to restaurants. convenient parking.

no room service which was part of the reason we stayed there

breakfast quality was great

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

coffee the breakfast rooms were great and staff very nice easy check in

great washing facilities for laundry, computer access with printer, pool

the parking lot was full of dog poop.

accommodating staff, clean parking, updated room and great proximity to other amenities.

choices for kids at breakfast

full kitchen (for those interested) - and a good breakfast

shower was a little small for me. my key only worked on the room not the doors or the gym.

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

poor signage to direct guests from the parking lot to check in

overall the hotel was great for the value. kids had a blast.

there was a party going on in the parking lot, causing us to lose sleep

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

the room service was inconsistent

laundry staff operating front desk

laundry service on site

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

seeing the laundry behind the front desk

room service unless requested

the breakfast was only adequate.

i don't remember there being any other breakfast

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

music from the bar downstairs until 2:00 am

location has a good access from highway and provides a convenient parking space

sunday morning hotel kitchen staff was not able to keep up with customer demand

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

big bummer for the kids, that was the reason we chose this location

love the continental breakfast

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

clean, comfortable, friendly staff, well located for our purposes, free parking and pet friendly

extremely clean. free breakfast and happy hour

the staff responded when i called the front desk and they refunded my pet fee

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

friendly staff and very nice lobby with activities for the kids.

towels was needed at the pool area

rectly in parking lot) on the first floor

having access to the pool, bar and pool table offers a very nice touch

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

have had a larger pool area and it could have been slightly cleaner

comfortability and the pool

the gym is large and has some good equipment, and there is decent coffee available in the lobby for

the inhouse breakfast menu and food was great. plenty of parking, good location.

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

decent breakfast

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

free shuttle services were offered which helped take away some of the stress

being near hospital & having shuttle was essential

the shuttle and the friendliness of the staff.

clean and conveniently located included wifi and tv streaming was awesome too

the bar was not open on our second night when we returned from an early dinner

the pool and the gym i also like the back fireplace

i loved that there was a bar on site as well

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more

the rooms are very well kept and i love the bar with stools in the rooms

weren't enough dishes in the kitchenette for two

bar and grill staff are very friendly, and we overall enjoyed the room and stay

wifi was not free as indicated on the website, you had to become a hilton premier member to get the

friendly staff. clean. quiet. comfortable beds. shuttle.

if you use room service it's a 22% gratuity charge and also 2

we also did room service for

the breakfast buffet on the 14th floor was exceptional

access to cleveland clinic and ease of obtaining shuttle service as needed

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

room service was exceptional and the bathrooms are huge and nice.

room service was quick and delicious

convenient with laundry and gym room

thankfully we were able to get a shuttle to the food court at cleveland clinic

(4) the kitchenette was dirty

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

my kids are very picky and i paid 1650 for them to have fruit and bread

laundry room

near cleveland hospital. laundry services

close to the hospital and laundry facility on site

nice to have laundry facilities and exercise gym

- no laundry bags, no in room directory (e

free laundry, free coffee, very

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

rooms were comfy and clean, even had laundry on

- neighborhood was a little scary - they don t sell laundry detergent

the laundry room smelled like urine

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

comfort inn has to many wifi connections

would have liked longer breakfast hours for the weekend

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

woke up around 2 am to kids hollering and being loud, maybe better sound proofing?

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

kids loved the pool

friendly the staff was when we checked in and the room service was quick for a saturday night

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

a lot of nice venues in hotel. gym was great. great location.

fireplace didn't work. some tables needed dusted off.

housekeeping left dirty laundry throughout the hallway til 8ish

pet friendly

no wifi. i had forgotten that detail from our stay last year. wish there was no charge for wifi

wifi and the parking was a bit confusing at first with the entrance being around the side and no

kids slept like rocks on the beds all night

there were no laundry bags for dirty laundry

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

the complimentary breakfast was enjoyable and had many choices

no room service

no room service or a parking lot

there was a full kitchen and fireplace

room was great. we loved the fireplace and the shower was nice

that we didn t like although it would be nice if they had a laundry facility in the premise

beds were too soft. no microwave in the room. basic wifi to check email was bad

not a huge deal, but when your traveling with kids it just doesn't work

didn't have time for breakfast

bar and lounge on 2nd floor and the choc

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

joe at the bar was exceptional...location was key..they got us an early check in as requested.

desk, room service and lobby bar were excellent

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

great bar and restaurant

originally added extra items to my room service tab

the bed was great nice tv room service was great

in room breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

nice corner view breakfast was excellent

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

main desk - truly lacked personality and bar service and hours was very disappointing.

property was clean, quiet and had a guest laundry which i used

were fumes from the laundry pervading the entire ground floor

do not take the room close to laundry, you will hear loud sound during night.

the hotel also had a laundry room and fitness room that i did not use

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

no kids running the halls

very clean, polite staff. pool and spa both extremely clean, and warm

my kids weren t feeling good and the gentleman at the front desk gave the water and a candy bar and told them

the beds afford the best possible nights sleep and the indoor pool was off the chart enjoyable

cold atmosphere, not really friendly. gym was a arctic-room..., so cold in there.