i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

weird bloody looking thing in bottom of laundry basket

cleaner laundry room, around the machines, please!!

not dep enough they were kids size

parking is always available and plenty

breakfast was still not

good breakfast choices

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen

free wifi, free parking

the price of your stay and kids can t eat breakfast for free, 11

free use of laundry facilities

the complimentary breakfast buffet in the restaurant was very nice

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

wonderful renovation; dining room breakfast was amazing

if you need a decent hotel that has free parking, it's your place

ice machine worked, laundry room wasn t open, pool was down

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the breakfast was good and the staff was friendly and attentive

the pool was closed due to covid19

the morning kitchen staff

size of room as well as the breakfast selection

called downstairs the next morning and was told there were no more because laundry hadn t been done

major complaint was that we did not get room service the entire time that we were there

husband and i stayed here for a night away from the kids

parking, wifi, security

the parking lot seemed to have some questionable characters late at night.

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

the wifi is good for what i need

great washing facilities for laundry, computer access with printer, pool

the pool was closed

also enjoyed that it had a kitchen

pool was closed

also really appreciated the free passes to the lifetime fitness

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

friendly staff and great common spaces for family to hang out late night after kids were

friendly staff and great common spaces for family to hang out late night after kids were

downside was i woke up to the parking lot being torn up by every machinery

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

not clean, no wifi, staff can't communicate!!!

food at the restuarant was always well prepared pool exercise room were always clean and stocked

laundry service on site

seeing the laundry behind the front desk

laundry staff operating front desk

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

the cleanliness of the pool. the continental breakfast. the friendliness of the staff!!

room could have been cleaner. kids toy left in corner, obviously not swept

location has a good access from highway and provides a convenient parking space

breakfast -pool was nice-kids really enjoyed it -hot tub -nice facilities -very friendly and accommodating staff

absolutely loved the large gym

pool is small

to come to my go to for sure me and my wife love it pool tables swimming beds very comfortable wifi very fast

pet friendly with no fee!

the pool could've been a little deeper but it was cool i still had fun

rectly in parking lot) on the first floor

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

having such a beautiful swimming pool and jacuzzi speaks very well of your business

breakfast was yummy

free parking

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

was exhausted and willing to pay for room service or the restaurant

the inhouse breakfast menu and food was great. plenty of parking, good location.

room service messed up the order with no compensation

the hotel restaurant was open and the gym

clean friendly atmosphere. room was very spacious also, laundry room on site.

laundry and microwave were good for amenities

couldn't use the laundry facilities

the pool could stay open later than 6 pm.

the fact that i was on a non smoking floor and when we stepped out of the room it smelled of

inconvenient parking

coffee was good, but the rest of the breakfast leaved a little to be desired

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

parking was tight, but ok. desk between beds was not usable due to oversized

we were at the end of breakfast, so a little sparse.

there was no staff on duty that helped with laundry or towel needs or anything else

they told us it was the laundry it kept seeping in room thru gaps in the door

com when asking where local laundry mat was

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

the pool wasn't open. this is the second time we booked a hotel with a pool and it wasn't open.

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed,

the ad said they have wifi, a pool, and breakfast

limited smoking rooms

cause the wifi was out the whole time and i wasn't told i left my phone on my lyft so i was able to call

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

ample parking

free self parking. breakfast items were pricey and we did not eat there.

wound be great to have breakfast included in the cost for our stay

kids loved the pool

and then i took a shower and there was a half used bar of soap with hair on it

- gym needed remodeling (water leak)

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle service is very convenient.

clean and conveniently located included wifi and tv streaming was awesome too

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

the wifi was out most of the stay.

buffet breakfast

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

pool. available coffee.

pool was crowded with kids during our entire stay. day & night.

private sessions in the pool put me and my family at risk of covid, couldn t use the gym, hot tub

guess if anything , it would be that there was nowhere to do laundry in the building

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

wish they had a laundry room.

wifi very spotty needs dresser in rooms not just a vegetable bin under tv a few amenities should be

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

pool very small but nice

kitchen

the staff, location, pool & breakfast

loved the shuttle and the warm cookies and comfy

wifi was poor

staff from front desk to breakfast staff to bar staff, all were wonderful

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

we had appointments with the cleveland clinic and was pleased that we had a shuttle

the location and wifi were good

liked that there is a pool and fire pit, but didn't have a chance to use it this visit

really like access to a bigger room with a kitchen

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

they were very accommodating about late check out and anything we needed

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the cafe breakfast was great and so was the bar and speakeasy

excellent location, amenities, room service and staff was very helpful!

room service was exceptional and the bathrooms are huge and nice.

room service was quick and delicious

convenient with laundry and gym room

the restaurant and bar were not very impressive and the wait staff was not attentive.

(4) the kitchenette was dirty

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

bar staff very friendly-allowed us to sample beers before our selection

laundry room

near cleveland hospital. laundry services

- no laundry bags, no in room directory (e

close to the hospital and laundry facility on site

the pool, laundry, and gym were open

charge for laundry

didn't need pool, fitness ctr, not even the shower

the fitness and pool rooms were closed which was disappointing

restaurant and bar closed... only two bath sized towels in room.

i loved that there was a restaurant and bar in the hotel. also the staff was very nice.

exercise room, laundry room, & outdoor fire pit.

there was even a guest accessible laundry room on our floor which was nice

i liked how i could do laundry at any time

free laundry, free coffee, very

rooms were comfy and clean, even had laundry on

more variety in breakfast.

the pool was not heated

breakfasts, friendly staff, comfortable beds, comforter on the beds (manager ended up giving me one

bar hardly had anything there, waffle maker out of order only options was toast, cereal & yogurt

the pool was closed which was a huge let down

it must have been laundry or maintenance

staff was nice and breakfast was perfect

swimming pool

breakfast was very good

i am a hilton honors member, but if you are not, you have a pay for the wifi

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

although the first room i was assigned was non-smoking, there was some other very strong and unpleasant odor

could smell so much smoking had gone on before room was prepared for me and my family

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

gym could make some improvements

i just wish it was a microwave i had my kids

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

the kids loved spending time in the pool

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

i wish there was a jacuzzi/ hot tub by the pool!

price, clean, professional,breakfast, pleasant

bar tender in the little side bar was great and knowledgeable about the area

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

we especially enjoyed the sunday breakfast buffet

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

the kitchenette was very helpful!!

ask for non smoking room and smelled like smoke and wifi didnt work

the fact that a small kitchen was available for our use.

the rood top bar is an experience and i loved

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

room service was incredibly over priced.

friendly the staff was when we checked in and the room service was quick for a saturday night

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

early check in, friendly staff, location.

location was listed as pet friendly but was going to charge us a $100 pet fee for our small dog when we arrived

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

lack of room service and property needs upgrades

no room service

housekeeping left dirty laundry throughout the hallway til 8ish

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

pet policy is extremely expensive, $50 per night, valet is very expensive, $39 per night, and

kids slept like rocks on the beds all night

location and set up with the restaurant and bar were convenient

that we didn t like although it would be nice if they had a laundry facility in the premise

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

bar and lounge on 2nd floor and the choc

the gym was fine; nice equipment

breakfast service at the restaurant was rather slow. other than that, no dislikes.

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

there is a pool, hot tub, guest laundry and workout room on the bottom floor

there were no laundry bags for dirty laundry

i like the location and the room service

breakfast is outstanding with good selection and food quality

they didn't let me know that the pool would close early & the appetizers was replenish

room was super clean, plenty of towels, quiet, breakfast was the best, the bar was everything just know you will

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

desk, room service and lobby bar were excellent

requested a early check in, a month before my stay

wishing the bar had stay open later

staff in the kitchen were wonderful

the bed was great nice tv room service was great

originally added extra items to my room service tab

in room breakfast was excellent

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

was shut down for maintenance one of the reasons why i booked it for the kids

the next day my kids got an ear infection

the pool was not working for the kids

eyes burning and some kids in out group broke out in rashes

i like that we can open the window for fresh air. also like the laundry facilities.

there were tons of kids in the hot tub, shouting and splashing

u guys didn t have room service

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

we booked the room to have alone time away from the kids at home

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

the pool is warm and the hotel is near good food and places to shop.

parking lot is kind of difficult and finding the main entrance isn t easy

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

access to workout room laundry room

guest laundry was easily accessible

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

we had to go to the linen/ laundry room to get extra towels

the room was nice, very clean. the breakfast was good, and there were a lot of choices.

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

wifi was sketchy

the wifi worked very well for my laptop but not on my iphone - not sure why

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to

pool is amazing and huge

loved the pool for the kids and staff was awesome. the club was the best!

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

early check in and close to the national park

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

no heat in my room. someone's hair was all over the place and my fireplace didn't have any logs.

t do breakfast just the thought of having to walk or drive to main lobby if there was some type of

it had a build in real wooden fireplace too bad it was summer

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

no laundry room to wash

staff. breakfast

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

felt as if the kids were running the store

laundry on site

that being said, we enjoyed staying in after meetings & spending time together with the kitchen at our disposal

gym was clean and breakfast was very good

pool needs to be opened, fire pit was not on.

the small kitchen gave us extra flexibility when it came to meals

the breakfast bar and bar but i understand due to the covid

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

the hotel also has a bar and a mini-market in the lobby

the pool wasn't clean

no bar or lounge for a cocktail on site.

laundry facilities

refunded my money when laundry room wasn t stocked w/ soap

was able to do our laundry, that was so helpful

the veterans parking and onsite laundry facility

easy to get to, free parking and free wifi included, breakfast was simply but plentyful

location and it had access to laundry machines.

breakfast was average

people tailgating and barbecueing, drinking in the parking lot

were having their parking lot resealed and the smell was an instant headache

coffee was great 24/7, breakfast was good as

we went down to the bar on saturday night to have a drink but i guess they closed early

only con was that my teens wanted to use the pool but too many little ones in there

the parking was a bit difficult and confusing.

restaurant and bar are convenient!

the bar was closed during our stay.

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

there was a spot for guest laundry but there were no machines.

laundry is needed

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

noticed someone (attendant) folding laundry

laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

very close to the mgm casino where i was attending a concert. clean rooms!!!

pool and fitness center closedud83dude16

room 204 was directly above the laundry

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

know you don't believe this but your pool is world renowned only because quail hollows pool is closed keep the

breakfast was best i've had