and the parking was tight

the breakfast was only adequate.

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

breakfast was fine.

we were at the end of breakfast, so a little sparse.

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

very few cable channels with very poor reception, difficult to get wifi

nothing worked in fitness

the breakfast wasnt good at all, poor selection of food.

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

pool was not the cleanest...

they serve breakfast for people that doesn t eat pork

pool was crowded with kids during our entire stay. day & night.

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

very clean, rooms were big safe parking

location, meals, pool, staff, suite

the kids loved the pool and popcorn

friendly staff and great common spaces for family to hang out late night after kids were

they were rude, my sons couldn t work out at the gym

bar closed

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

close parking all around.

laundry staff operating front desk

laundry service on site

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

seeing the laundry behind the front desk

nice continental breakfast

breakfast -pool was nice-kids really enjoyed it -hot tub -nice facilities -very friendly and accommodating staff

breakfast was good

the breakfast was excellent

love the continental breakfast

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

no room service or room cleaning

pool was not as warm as it should be for a advertised heated pool

nice pool

small pool to many people wish it had hot tub

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

the gym equipment was also very old and most did not work

the people staying that weekend left the place in mess, to many kids.

great washing facilities for laundry, computer access with printer, pool

couch had pet and human hair all over it and wish the room came with an oven or air fryer.

the snow in the parking lot was not shoveled so i resorted to some self handiwork

close parking to my room.

spacious room, the kitchen was well-appointed and the location was great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

ground floor window opens to parking view.

called downstairs the next morning and was told there were no more because laundry hadn t been done

modern decor, nice lobby area, nice staff, close to restaurants. convenient parking.

husband and i stayed here for a night away from the kids

the hotel does not offer breakfast.

smelt like trash going through the halls and kids running everywhere glad i didn t stay

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the pool is unmonitored by staff.

the room was great and breakfast was awesome!

the kitchen was perfect and had everything you needed to make a light meal

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the

the pool could've been a little deeper but it was cool i still had fun

i also would like to know in advance when a hotel is pet friendly

kids knocking on doors and running

loved the cozy vibe from the fireplace in the bar lounge area and my bed was super comfy

was very upset when o got there and there was only and indoor pool

i love the free laundry option! this was a very quiet hotel as well.

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

cleaner laundry room, around the machines, please!!

parking is always available and plenty

plenty of parking, easily accessible location off highway and near restaurants.

clean, comfortable beds, nice breakfast options

free parking yay

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

free wifi and free parking

the pool closed but not their fault

parking was difficult.

free use of laundry facilities

bed was incredibly hard and the parking lot was not plowed in a timely manner

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

and gym not open which i understand, but the if some of the amenities aren't available then that should

location, friendly staff, clean quiet room, very nice restaurant and bar on site

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed (booking never

more variety in breakfast.

nice bed. loved the whirlpool. very nice breakfast.

the pool was closed which was a huge let down

parking lot full of broken glass

it must have been laundry or maintenance

the beds, pillows, location, staff, breakfast

great breakfast. very friendly staff

free breakfast and it's a really nice hotel

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

ice machine worked, laundry room wasn t open, pool was down

one day on my way out i stopped by the desk and requested room service and it wasn t an issue

no bar service

the bar was ok

a lot of kids running around all day and night

great location. beautiful historic hotel. great value! pet friendly:)

when i was checking in, the owner pointed to the sign about about the extra pet charge, which meant that on

and the indoor hotel pool was fantastic

it s beautiful well except they pool but i believe they are currently fixing the issue

i realize that it is the pet room but it needs to be sanitized to not smell so doggy

laundry facilities

the veterans parking and onsite laundry facility

was able to do our laundry, that was so helpful

refunded my money when laundry room wasn t stocked w/ soap

they have smoking rooms and the place has the smoke smell everywhere

the pool wasn't clean

chef actually took a request for the kids and they were very happy

among trees, lots of parking well lite area the breakfast was awesome especially the french toast and the staff

plus my kids wanted to swim

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

location and it had access to laundry machines.

parking lot was full, had to park on side of bldg.

breakfast was average

the continental breakfast was a standout. we consistently had a nice start to our day.

the pool wasn't ready yet. i wish check out was later like 12 pm.

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

noticed someone (attendant) folding laundry

there was a big dining area for breakfast, a nice sized pool, and a small gym

the breakfast was small!

there was a spot for guest laundry but there were no machines.

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

odd smell from laundry room

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry is needed

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

no room service, asked for extra towles and blankets never reciveved them

hair dryer was not working. there is smoking smell throughout the corridor.

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed,

unfortunately they are shutting down the pool

the pool wasn't open

the order that came out the room when the door opened was terrible it was drug transaction in the parking lol

pool was not open

com when asking where local laundry mat was

there was no staff on duty that helped with laundry or towel needs or anything else

they told us it was the laundry it kept seeping in room thru gaps in the door

the police were there when we got there questioning guests in the parking lot

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

location, staff, cleanliness, gym

breakfast was not great

wish i had known about the gym thought there was just a pool.

pool was closed, but i understand is because of covid

coffee in the room, gym and pool available, free shuttle service breakfast available

my children and i love the gym was open 24 hours

the shuttle and valet parking are terrific bonuses

that the pool wasnt open so not much for my kids to do.

being near hospital & having shuttle was essential

in bar was not the best buy ok if you could not venture out

we had appointments with the cleveland clinic and was pleased that we had a shuttle

good gym. good restaurant dinner service. very efficient valet support for parking.

the gym equipment was broken and the overall building felt very dated

breakfast was great. the shuttle was a life saver.

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

breakfast: beautiful display

if this place could get more consistent service and either have a restaurant or room service or get an arrangement

no breakfast

pool was very cold

it sounded like kids were running and jumping off the beds like they were going to fall through the floor

liked everything except the pool being closed

breakfast excellent, bed comfortable, good location. didn't like extra,security charge

and breakfast was awesome

the kitchen was nice

plenty of parking and lots of nearby shopping and restaurants

i liked that there was a full kitchen including dishwasher

great location, clean, comfortable room, lovely staff, breakfast was acceptable - would definitely stay again

guests entering and exiting their rooms all night and car doors opening and closing from the parking lot outside

the kitchen helper was great and greeted us

the other bed was full of pet and human hair

cleanliness, comfort, pool and breakfast. reception staff was lovely.

we love that it was a pretty decent size suite and that it had a bar/kitchen area for eating.

good i had room service

the dining area and breakfast and lunch area were lovely.

room service was quick and delicious

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

the cafe breakfast was great and so was the bar and speakeasy

it is nice having a real kitchen for making small meals and cleaning up

random person off the street got into my room and stole my kids air pods, and apple chargers

i loved that there was a bar on site as well

we got in late, but the bar and kitchen was still open so we could have dinner

this included reception, house cleaning, maintenance, shuttle drivers

a change machine in the laundry room might be nice.

breakfast had a diverse good range of options hot and cold

staff was so nice! everything was clean. breakfast was sooo good

parking lot full of pot holes and outside was very unwelcoming

fitness room was minimal, a few machines and handful of

convenient with laundry and gym room

great for us with hospital so close. shuttle service fast and also within walking distance

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

the restaurant and bar were not very impressive and the wait staff was not attentive.

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals,

i noticed there was on in the laundry

nice to have laundry facilities and exercise gym

laundry room

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

close to the hospital and laundry facility on site

was able to do laundry at the facility

then to top it all off my room was attached to a laundry area and the dryer ran until after 11 on a week night

we enjoyed the stay. the room, bed and morning breakfast was great.

good variety of breakfast foods

extra price for pet was more than double of last room stayed in.

working ice machine on my floor, the trash can in the laundry room was overflowing so i had to ask a front desk

breakfast was good. & the location was perfect compared to where we were traveling to.

the parking lot was in awful condition

pool room needs to be renovated, but it was still a nice pool

pool closed

laundry room had new washer and dryers and was kept clean

feel more bleach or stain lifter needs in laundry

there was also a laundry on site

there s also a laundry room available, a refrigerator in the rooms, and fresh coffee provided in the lobby

very clean, guest laundry room was convenient, great location, quiet.

the laundry room smelled like urine

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

free laundry, free coffee, very

- neighborhood was a little scary - they don t sell laundry detergent

i liked how i could do laundry at any time

charge for laundry

no pool open. no bat or restaurant open

would be nice if bar open later.

i loved that there was a restaurant and bar in the hotel. also the staff was very nice.

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

could smell so much smoking had gone on before room was prepared for me and my family

couldn't sleep because of the pungent smoking smell

ordered a king non-smoking and got a 2 bed smoking

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

pool, 24hr gym, courteous and friendly staff.

clean and comfortable. the gym was nice. restaurant was great for dinner even at 8pm.

parking

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

terrible / unusable wifi

having a kitchen was very convenient

scary dudes in parking lot

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

breakfast was good, the shuttle bus and driver was great.very accomadating

the wifi connection was really good

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

breakfast we ordered through room service was very good, large enough for my daughter and i to share

the hotel is not serving room service i assume to covid

room service was not available, the television in the room wasn't working right and the door to our

friendly the staff was when we checked in and the room service was quick for a saturday night

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

vault bar not open on sunday

free wifi

there was a full kitchen and fireplace

the included breakfast was very good, also

cool being in the arcade and a room with the fireplace in the winter, is a cozy must

no room service or a parking lot

that we didn t like although it would be nice if they had a laundry facility in the premise

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

wifi, slow

this hotel is offering daily room service for making beds and linens- thank you

breakfast prices. we have 3 kids, a family of 5.

housekeeping left dirty laundry throughout the hallway til 8ish

couple of small items to note - the wifi isn't very good, had problems even connecting to it

thin lady at bar was nasty and rude

paid wifi in hotels is always a bad thing.

i like free breakfast and wifi.

questions cleanliness of laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

then after our second day nobody cleaned our room or took dirty laundry

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

the bed was great nice tv room service was great

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

4 of my tv channels had zero signal and the gym tv did not work.

requested a early check in, a month before my stay

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

they even gave us an early check in which was great

the room was big and clean, i hate carpets so the floor was another plus

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

the parking lot and in front of the room on the sidewalk looked as if they opened a trash bag and

pet friendly

king /smoking giot 2 doubles/smoking

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

during pandemic, breakfast every morning, housekeeping everyday (with no extra charge)

the breakfast was evened and the staff was helpful and friendly

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

clean rooms. guest laundry operational.

pool heat was broken the first night i was there and closed the second night i was there

not many breakfast choices

didn't realize there was no laundry facility

room 204 was directly above the laundry

didn t have laundry facilities. had to keep reprogramming our room keys.

complimentary breakfast and the pool.

no wifi fir two days was here to relax

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

the atrium was very nice, the game room, pool area, play ground area, mini golf was a vibe

this would be a great place to take kids because the pool and play area is over the top

the atrium consists of the pool, hot tub, game room, putt putt golf, and a play center

the atrium in the middle had a pool, mini golf course, a playground for the kids and a full arcade