were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

wish i had known about the gym thought there was just a pool.

their fault, but there was construction underway and the parking was very limited

ample parking

breakfast was not great

limited smoking rooms

cause the wifi was out the whole time and i wasn't told i left my phone on my lyft so i was able to call

room was smoking (only one avail), there was burn marks in every bedding we had, the shower would not stop

start they got our reservations completely wrong and gave us a smoking room instead of non smoking

no water pressure a little expensive for the size and accessibility to room no pool.

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

no breakfast or pool

the tub and spa was dirty

charge for laundry

the fitness and pool rooms were closed which was disappointing

pool was closed and there's no restaurant there.

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

it was supposed to be a non smoking room but it smelled so badly of cigarette smoke

could smell so much smoking had gone on before room was prepared for me and my family

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

next time i would like to find out if they have a pool or exercising room available

excellent staff and clean room. free coffee and tea. good pool and gym.

parking lot around the side and back could use some work

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

the fact that a small kitchen was available for our use.

remodeled room, kitchen outstanding, best value in budget motel.

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

laundry and microwave were good for amenities

i love there pool and jacuzzi!

smoking smell

ice machine worked, laundry room wasn t open, pool was down

only one of the gym machines worked so i couldn t get a good workout

one day on my way out i stopped by the desk and requested room service and it wasn t an issue

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

free use of laundry facilities

wifi is terrible, worthless to any business traveler needing internet access via wifi

location, friendly staff, clean quiet room, very nice restaurant and bar on site

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

breakfast is simple but delicious, and staffs are very helpful

cleaner laundry room, around the machines, please!!

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

kitchen in the room

the breakfast wasn t much.

no wifi on tv, that's what i don't like

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

booked the hotel based on you guy having a laundry on site only to find out they were available

breakfast was bad. exercise room and laundry room were not heated....very cold.

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

i go back in and a lady walks up saying her phone wasn t working in the laundry room

pool and basketball court areas, lots for my family to do when we were done with our adventure at

clean good breakfast

was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check

morning breakfast were sufficient

we loved the basketball court and pool

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

the breakfast was very good. great selection.

while we were there the parking was terrible due to them sealing the lot

to walk around to the front desk from the parking area every day because the room keys dona

the beds were very comfortable. the place was clean and beautiful. breakfast was fantastic.

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

breakfast was ok but could add bagels and cream cheese

bar onsite and 5 minute walk to shops and quite a few restaurants/bars

the pool and gym exceeded my expectations

didn t have laundry facilities. had to keep reprogramming our room keys.

didn't realize there was no laundry facility

room 204 was directly above the laundry

gym was too small

breakfast was great--plenty of choices

there was free insight parking and the staff were welcoming and very friendly and helpful

a lot of choices for breakfast and the staff i had interactions with were very friendly

simply lovely, with ample parking, always clean, good food and drink a delight close

the overall vibe and decor was amazing, rooms were comfy and clean, the bar and breakfast in the morning was

spa tub was great.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the kitchen area was great and helpful also i was on the first

the smallbut well designed kitchen was extremely helpful

the kitchen in room, my room was right by the elevator

the room was great and breakfast was awesome!

called downstairs the next morning and was told there were no more because laundry hadn t been done

the wifi was also down for over 12 hours

there was no room service

no room service which was part of the reason we stayed there

hallways had a very unpleasant odor all throughout the floor, and the facility is pet-friendly, so please be

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

the room the kitchen

great washing facilities for laundry, computer access with printer, pool

i loved that it was pet friendly

spacious room, the kitchen was well-appointed and the location was great!

location with ample parking

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

bar closed

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

did not like the wifi connection i even paid extra for faster speed it did not work at all

room layout & the breakfast options

laundry service on site

laundry out of order, no hot water, tub slow draining, and a short in the electrical

on site laundry

laundry staff operating front desk

seeing the laundry behind the front desk

bed, effective room temperature controls, great breakfast and great staff

gym availability rewards program when necessary, later checkout time

breakfast was very good. room was clean. we enjoyed the pool and gym. very convenient location.

my family and i also enjoyed breakfast in the morning

great location. pet friendly. quiet rooms.

location and ease of parking.

pet friendly and spacious rooms.

said i couldn t have all those kids in the

towels was needed at the pool area

lots of kids

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

clean, comfortable, friendly staff, well located for our purposes, free parking and pet friendly

clean and modern lobby, gym, eatery, pool

breakfast & dinner is huge with little kids avoid paying ridiculous restaurant prices

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the inhouse breakfast menu and food was great. plenty of parking, good location.

room was very clean, pool peace, and quiet, so when i travel for now on it, marriott or anything that has dealings

the pool and gym were nice facilities.

room service, no regular cleaning, or refill of supplies

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

excellent breakfast. superb location . sensational staff

nice breakfast, great location and facility

coffee in the room, gym and pool available, free shuttle service breakfast available

that the pool wasnt open so not much for my kids to do.

it had great facilities, including 24/7 gym, breakfast...

the shuttle and the friendliness of the staff.

the shuttle service is very convenient.

and the parking was tight

i wish it was a hot breakfast.

breakfast was fine.

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

inconvenient parking

the pool was refreshing

help us arrange shuttle bus pick up to cleveland clinic

clean , location , shuttle , breakfast , staff

we weren t able to visit the bar as we arrived late but it looked to be well stocked and inviting

very clean, very accommodating, great location with shuttle to the clinic .

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

to order room service for breakfast 2 days and there were problems both days

good i had room service

breakfast bar is by far the best i have ever enjoyed during any of my many travels

electronics, tv and wifi could be better. dated

breakfast could have been having slightly more variation

the gym was clean and well equipped

convenient with laundry and gym room

bar way overpriced for what was offered

the restaurant was excellent and the bar was nice

it was very beautiful and well kept. perfectly clean! great room service too!!

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

laundry room

close to the hospital and laundry facility on site

i noticed there was on in the laundry

near cleveland hospital. laundry services

- neighborhood was a little scary - they don t sell laundry detergent

there was even a guest accessible laundry room on our floor which was nice

free laundry, free coffee, very

the laundry room smelled like urine

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

front desk helpful, plenty parking, pricing good , reflecting state of accomm

they enforce no smoking with a signed statement

my king non-smoking had a mini fridge, microwave, updated bathroom and laminate flooring

i booked non smoking room because we are couple with child, we got smoking room

room was clean and all rooms are parking lot accessible.

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

pool was crowded with kids during our entire stay. day & night.

swimming pool was not clean

tv had available hdmi ports and fast wifi suitable for hd streaming

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

very clean facilities; pool and gym. hearty breakfast buffet.

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

staff / rooms / swimming pool / 5-7 pm free appetizers and drinks / breakfast / location

a small but fully equipped kitchen (apt

the fact that there was a kitchen along with utensils & plates, etc.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

shuttle to cleveland clinic in a timely manner for appointments

the gym was not ideal. the breakfast could have been better.

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the breakfast help was fantastic with our kids (8 & 4) and

the king suite was way better then expected , room service was worth every dime .

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

room service was not available, the television in the room wasn't working right and the door to our

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

housekeeping left dirty laundry throughout the hallway til 8ish

no wifi. i had forgotten that detail from our stay last year. wish there was no charge for wifi

the restaurant and bar was closed aswell as the pool and no breakfast was served

kids slept like rocks on the beds all night

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

no room service

everything but the gym

plenty of room, nice kitchen

we had a room with a fireplace we loved it

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there were no laundry bags for dirty laundry

then after our second day nobody cleaned our room or took dirty laundry

questions cleanliness of laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

that we didn t like although it would be nice if they had a laundry facility in the premise

breakfast prices. we have 3 kids, a family of 5.

even though, we had to walk to find spot for our pets to complete their business, the hotel was awesome to

dim lighting, no signage indicating it was a pool, where was the gym, etc.

also the breakfast room service was delicious

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

but instead kids in swim suits headed to the pool only to have the elevators open

great bar and restaurant

absolutely a fantastic experience. from the check in to the late check out perfect

requested a early check in, a month before my stay

nice corner view breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

the bed was great nice tv room service was great

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

the gym closed at 5 pm on a sunday which was a bummer

typical hot continental breakfast, reasonable on site restaurant with great food

the overall hotel was very clean, it appeared that the kitchen floor area in our suite had not been properly

check-in in there were dirty room service trays on the floor in the hallway, including one in front of our room

june 29th was my mom's birthday and the bar staff sang happy birthday to my mom and gave her a piece of cheesecake

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

i like that we can open the window for fresh air. also like the laundry facilities.

came for the kids to swim always too crowded

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

breakfast bar attendant

guest laundry was easily accessible

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

access to workout room laundry room

staff are petty theives who steal change and laundry quarters

, laundry services, & wake-up calls

we had to go to the linen/ laundry room to get extra towels

out door pool

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten

the pool was not in the sun.

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

loved the room with a trundle option to allow kids to spread out in a hotel room.

pool had such a strong odor of chlorine and is fairly small.

pool was down. i had two small kids and that sucked

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

wifi didn't work

very nice rooms . staff friendly and enjoyed the breakfast .

there were plenty of things to occupy kids

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

i loved the kitchen option, bathroom & amenities were nice

the pool is warm and the hotel is near good food and places to shop.

parking and overall access to building entrance

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to

coffee bar wasn t open

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

my kids slept on the floor

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

location, breakfast, nice and comfortable room

laundry on site

breakfast was good .extremely disappointed that the pool is still closed!

breakfast

breakfast, wifi, and parking included

the wifi worked well

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

property was clean, quiet and had a guest laundry which i used

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

rooms were great and liked laundry facility

do not take the room close to laundry, you will hear loud sound during night.

laundry service is on the 4th floor, costs about $6 to wash and dry per load

the beds afford the best possible nights sleep and the indoor pool was off the chart enjoyable

the pool and hot tub were really nice

also, as we were leaving, my kids weren t feeling good and the gentleman at the front desk gave the water

kids loved the pantry and pool

cleanliness,pool,gym