it must have been laundry or maintenance

there was no hot tub in the pool area. pool was smaller than expected.

beds were very comfortable and free breakfast was amazing

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

breakfast was very good

breakfasts, friendly staff, comfortable beds, comforter on the beds (manager ended up giving me one

bar hardly had anything there, waffle maker out of order only options was toast, cereal & yogurt

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

wifi disconnected

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

breakfast was nice

breakfast was really good

was extremely comfortable and the breakfast was excellent

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

favorite part besides shower and pool was her

lots of people hanging around late in the parking lot

the staff, location, pool & breakfast

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

friendly staff.ample parking. noise level was very good.

no bar or lounge for a cocktail on site.

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

the hotel also has a bar and a mini-market in the lobby

chef actually took a request for the kids and they were very happy

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

odd smell from laundry room

no laundry soap and nowhere close to buy it

laundry is needed

there was a spot for guest laundry but there were no machines.

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

noticed someone (attendant) folding laundry

pool and breakfast are open

curtains didn t close and there was a parking lot/street light right outside our window

the veterans parking and onsite laundry facility

was able to do our laundry, that was so helpful

laundry facilities

refunded my money when laundry room wasn t stocked w/ soap

there was drama in parking area.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the fact the pool could be warmer haha

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

had to leave before breakfast, but the bar service saturday was great

room service messed up the order with no compensation

location and it had access to laundry machines.

coffee was great 24/7, breakfast was good as

the cold pool

great breakfast. comfortable bed.

the pool wasn't ready yet. i wish check out was later like 12 pm.

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

clean and modern lobby, gym, eatery, pool

for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a

friendly staff and very nice lobby with activities for the kids.

location and ease of parking.

i didn t realize it was a pet friendly hotel, and i have severe allergies

pet friendly and spacious rooms.

parking lot could be use more lighting

breakfast had a variety of food, which was fresh. the room was clean and spacious.

to many kids

entire staff was great, especially the kitchen staff

we loved the hot tub and being able to enjoy a pool during these cold months

convenient location; ease of parking.

laundry out of order, no hot water, tub slow draining, and a short in the electrical

on site laundry

seeing the laundry behind the front desk

laundry service on site

laundry staff operating front desk

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

breakfast and complimentary drinks and finger food

enjoy were the mattresses of both the bed in our room in addition to the let out bed for our kids

they were rude, my sons couldn t work out at the gym

swimming pool for my kids.

downside was i woke up to the parking lot being torn up by every machinery

shower was a little small for me. my key only worked on the room not the doors or the gym.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

great washing facilities for laundry, computer access with printer, pool

location and on site parking.

location with ample parking

didn't care to have my kids around that

the front desk clerks the room attendant the cooks in the kitchen

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

better/more lighting in the pet area in the back

called downstairs the next morning and was told there were no more because laundry hadn t been done

room service was a bit suspect. took three tries to get our order and it still was not correct.

valet parking. attendants were great but would rather park myself.

smelt like trash going through the halls and kids running everywhere glad i didn t stay

free parking and internet

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

love how clean it was considering pets are welcome

the pool is unmonitored by staff.

i really liked having bedroom/bath in a separate room from the living room/kitchenette.

the kitchen was perfect and had everything you needed to make a light meal

parking could be better.

on-site parking was convenient

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

there was a continental breakfast. not many choices. muffins were fresh.

i don't remember there being any other breakfast

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

hotel was clean, free parking & breakfast 6-9am + a recliner in the room

could use more parking

very friendly and breakfast was fantastic pool and gym was an added bonus

breakfast was not cooked to order nor was there room service available

in room service

i didn t like that you couldn t get room service all day

i was told by desk when i checked out that they do not do room service for an overnight stay

entire hotel, staff, rooms, area, dining in for breakfast was top notch and just excellent

the hotel the lounge the breakfast an the rooms

i wish there was room service. i could hear the door slamming to the stairs.

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

the room i received was not well vacuumed and old laundry baskets were

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

pool is advertised and was the main reason to stay, i'm a nurse and just wanted a nice environment

nice kitchen area with pots, plates and utensils

parking lot is kind of difficult and finding the main entrance isn t easy

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

kids loved the trundle bed

screaming in hallways , kids running around , people getting ice from ice

was shut down for maintenance one of the reasons why i booked it for the kids

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

i like that we can open the window for fresh air. also like the laundry facilities.

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

we booked the room to have alone time away from the kids at home

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

nice atmosphere during the meal.the fireplace and kitchen were a plus.

super nice and easy kitchen

very nice rooms . staff friendly and enjoyed the breakfast .

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

guest laundry was easily accessible

access to workout room laundry room

staff are petty theives who steal change and laundry quarters

we had to go to the linen/ laundry room to get extra towels

wifi did not work most of the stay

it didn t have a indoor pool

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

location close to downtown, nice area, good breakfast and very kind staff!

laundry on site

breakfast bar wasn't fully open or the pool

even though i didn't use them, the fitness area and pool looked nice as well

breakfast bar wasn't fully open or the pool

the wifi worked well

initially booked a king size non-smoking room, but i was given a double bed smoking room

plenty of free parking

pet friendly

the bed was big and comfortable and there was ample parking space. that's all.

king /smoking giot 2 doubles/smoking

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

swimming pool, hit tub too small

i did however wipe down the surfaces and the spa tub due to my personal preference

the second time the room was dated, the bathroom was wayyyy too small and it was just me and my 2 kids

it s beautiful well except they pool but i believe they are currently fixing the issue

their kids screamed the whole time so we just left

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

the pool. the kids loved it. we also loved the staff! super friendly

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the coffee could have been better the rest of the breakfast was good

free wifi and free parking

the breakfast was good, and the area was nice and clean

pool and play area kids loved it

the mini golf clubs need replacing and the course was rather dirty and some gross wet clothes or tissue in

the arcade was nice the kids loved it

missed breakfast

atrium where the pool and hot tub were was amazeing has a put put golf, game room, and kids play area this would

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

hotel employees shuttle us back and forth and they are excellent

wifi was poor

we also did room service for

the gym equipment was broken and the overall building felt very dated

to order room service for breakfast 2 days and there were problems both days

there are hot items for breakfast

they do allow pets but charge $25 for it

we paid $20 extra for pet which was very fair and worked with our budget

i loved the personable feeling of home using the kitchen.

breakfast was good

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the cafe breakfast was great and so was the bar and speakeasy

the gym was clean and well equipped

both restaurants plus room service were top notch

access to cleveland clinic and ease of obtaining shuttle service as needed

free shuttle services were offered which helped take away some of the stress

beds were very comfortable and that we had free shuttle service!!

and then i took a shower and there was a half used bar of soap with hair on it

the shuttle service is very convenient.

the shuttle and the friendliness of the staff.

pool was way over chlorinated- my youngest son has rash all over his skin and it bleached out my kids' shorts

we came here for spring break for the kids to be able to swim

it sounded like kids were running and jumping off the beds like they were going to fall through the floor

was maybe not the most up to date, but the rooms and pool were clean

fact of the whole 2nd floor smelled of marijuana and the last night we were there, young kids running up and

we weren t able to visit the bar as we arrived late but it looked to be well stocked and inviting

was noisy kids that were running and jumping both nights i was there not the fault of the

i enjoyed working out in the gym as well

there was a problem with pool towels one day

they were very accommodating about late check out and anything we needed

cleaner laundry room, around the machines, please!!

the wifi signal in my room wasn't very strong.

was also dissatisfied with the nonexistent wifi signal

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

breakfast was still not

convenient with laundry and gym room

room service was great when we arrived late at night and the room was set up great for my wife's

room service wasn't very good - the quality and temperature of the food was poor

nothing stocked in kitchen

my kids are very picky and i paid 1650 for them to have fruit and bread

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

the bar was closed

breakfast has been going downhill for a few years. it's no longer a plus

breakfast was delicious. the breakfast lady was super sweet. very nice facility

woman who ran the breakfast buffet was wonderful, caring, and very helpful with questions

the extra space in the room (e.g. sofa, island and kitchenette)

only negative was if you are going to allow the hotel to be pet friendly, i would prefer not to listen to the

the breakfast area was clean and ready at 6:00a on a saturday and the breakfast attendant was great and

nice to have laundry facilities and exercise gym

the pool, laundry, and gym were open

close to the hospital and laundry facility on site

near cleveland hospital. laundry services

i noticed there was on in the laundry

- neighborhood was a little scary - they don t sell laundry detergent

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

free laundry, free coffee, very

very clean, and very clean laundry,

rooms were comfy and clean, even had laundry on

a change machine in the laundry room might be nice.

i liked the location and the parking for our truck/boat. breakfast was good.

great location, nice and clean, great night sleep, breakfast was tasty

the fitness center, though small, had everything we needed

parking lot full of pot holes and outside was very unwelcoming

working ice machine on my floor, the trash can in the laundry room was overflowing so i had to ask a front desk

pool was nice

the kids had fun so that s all that matters

breakfast was adequate

this was very embarrassing & also racial profiling especially in front of my kids & my grandkids that are

then to top it all off my room was attached to a laundry area and the dryer ran until after 11 on a week night

was able to do laundry at the facility

pet fees are high compared to other hotels we stayed

clean room, comfortable bed, quiet, and pet friendly.

(fitness room, the pool, the spa, etc

there s also a laundry room available, a refrigerator in the rooms, and fresh coffee provided in the lobby

feel more bleach or stain lifter needs in laundry

there was also a laundry on site

had several items stolen from laundry room, taken out of the washing machine by another guest, my guess was it

very clean, guest laundry room was convenient, great location, quiet.

free use of laundry facilities

no bar to hang clothes on in closet no water pressure, lukewarm water phone did not work when we

there were only two handicap parking spaces near the front and side entrances

and gym not open which i understand, but the if some of the amenities aren't available then that should

location, friendly staff, clean quiet room, very nice restaurant and bar on site

ice machine worked, laundry room wasn t open, pool was down

the bar was ok

parking lot and the lobby were used as a playground for the children

was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

the $75 pet fee is ridiculous

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

would have liked longer breakfast hours for the weekend

only thing i didn t like was the gym equipment was actually down and there wasn t a usb port for iphones

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

large room, kids loved the bunk beds. staff was friendly and breakfast was great.

free laundry, breakfast, snack on mon.thru wed., comfortable and staff was very accommodating!

really appreciated laundry facility

it offered a buffet style breakfast and free laundry room

can t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

the first night & with no service had to wait for front desk staff to get towels from guest laundry for our

room service that never came

room service was not available, the television in the room wasn't working right and the door to our

had pet area that the dogs were curious about but didn't make full use of

on site parking very dog friendly room service food tasty

the king suite was way better then expected , room service was worth every dime .

all hotels with a pool should have guest laundry

manager chose to go home instead of getting quarters for the laundry machines which turned into a huge hassle

we used the laundry which was very good

breakfast was very disappointing. gym was a little dirty. staff weren't overly friendly.

loved everything about our stay except for the breakfast

staff friendly, indoor pool

small pool

pool closed too early

breakfast was fine

we didn't say anything at the time but there were kids running up and down the halls and slamming doors into

awesome location, excellent room, and amazing breakfast.

room was great. we loved the fireplace and the shower was nice

location .. size of room perfect for number of guests .. breakfast delicious ..

we had a room with a fireplace we loved it

the complimentary breakfast was enjoyable and had many choices

nice corner view breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

in room breakfast was excellent

originally added extra items to my room service tab

the bed was great nice tv room service was great

that we didn t like although it would be nice if they had a laundry facility in the premise

very good gym

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

also the breakfast room service was delicious

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

loved the location and gym.

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

but the pace of seating overpowered the kitchen staff

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

pet friendly

wasnt clean and the room up above us there were kids running around from 2:30 a

i loved that it is pet friendly, has a pool, and complimentary breakfast

the pool was cold. would have been nice if the water was warmer.

there is a pool, hot tub, guest laundry and workout room on the bottom floor

questions cleanliness of laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

the exercise room and having a guest laundry.

i wish we had breakfast and the pool was open

so we did not watch tv or use the pool

heather at the bar makes a mean old-fashioned

no wifi and not properly communicated

housekeeping left dirty laundry throughout the hallway til 8ish

no wifi. i had forgotten that detail from our stay last year. wish there was no charge for wifi

free wifi was in bold, red lettering on my booking details

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

we couldn't cast disney+ for our kids, towels could be a little bigger