great washing facilities for laundry, computer access with printer, pool

pool

fitness center is very small

pool was closed

breakfast was good, rooms were comfortable with easy access to parking, good value.

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

the people staying that weekend left the place in mess, to many kids.

we wish the pool was a little larger.

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

called downstairs the next morning and was told there were no more because laundry hadn t been done

the room service the room itself was amazing

free parking and internet

hallways had a very unpleasant odor all throughout the floor, and the facility is pet-friendly, so please be

the parking lot seemed to have some questionable characters late at night.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

bar closed

there was a party going on in the parking lot, causing us to lose sleep

friendly staff and great common spaces for family to hang out late night after kids were

there were no dishes is the kitchen or silverware.

sunday morning hotel kitchen staff was not able to keep up with customer demand

the kids were getting restless as anyone else would if you had to wait as long as we did

room could have been cleaner. kids toy left in corner, obviously not swept

so much so, the gym smelled like it, and it gave me a headache

aloft was clean and comfortable. great location for us to visit family and get to the gym.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

lots of kids

room, location, visuals, smell, parking with access to room, and the front desk employees were very friendly

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

seeing the laundry behind the front desk

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry staff operating front desk

laundry service on site

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the pool is unmonitored by staff.

the kitchen was perfect and had everything you needed to make a light meal

the pool area was too strong the chlorine was strong

the smallbut well designed kitchen was extremely helpful

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the loud noise, kids playing in hallway, shooting, one elevator, bathroom wasn't clean

felt safe, parking, and the shower was excellent

one can get coffee at 630 and room service which seems much less common since covid

the hotel restaurant was open and the gym

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

having such a beautiful swimming pool and jacuzzi speaks very well of your business

a lot of kids running in hallway after 12 night.

pet fee $40

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

the pool and gym exceeded my expectations

breakfast was really delicious. the food and coffee were the best we've had at a hotel

helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

clean, spacious rooms, complimentary breakfast, happy hour and wifi, very helpful staff.

breakfast was nice

told of a pet charge

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

easy check in, clean room, free breakfast

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

room was adequate and the kitchen was a bonus.

i had no complaints but my dear other half wished the fitness room was a little bigger

very few cable channels with very poor reception, difficult to get wifi

cleaner laundry room, around the machines, please!!

the gym was great

still would like to see a hot breakfast considering the usual price of the rooms.

a very snowy day, the parking lot was not salted

clean, comfortable beds, nice breakfast options

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

the breakfast was only adequate.

and the parking was tight

inconvenient parking

breakfast was only adequate

free use of laundry facilities

bed was incredibly hard and the parking lot was not plowed in a timely manner

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

and gym not open which i understand, but the if some of the amenities aren't available then that should

location, friendly staff, clean quiet room, very nice restaurant and bar on site

ice machine worked, laundry room wasn t open, pool was down

very clean & bed was very comfortable. plenty of parking. coffee was convenient and delicious.

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

were potholes in the parking lot

the pool was not open

water fountain in pool area get shocked

the towels were dirty, the wifi sucks, their parking lot has pieces of glass

nice bed. loved the whirlpool. very nice breakfast.

there is also glass everywhere in the parking lot

it must have been laundry or maintenance

i am a hilton honors member, but if you are not, you have a pay for the wifi

pool was not open.

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

breakfast was cold, did not taste good.

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

coffee in the room, gym and pool available, free shuttle service breakfast available

clean and conveniently located included wifi and tv streaming was awesome too

the shuttle and valet parking are terrific bonuses

and then i took a shower and there was a half used bar of soap with hair on it

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

the wedding venue stage and bar area

got accused 3 times and profiled for smoking in the hotel room

to cleveland clinic but hotel shuttle or walking

staff from front desk to breakfast staff to bar staff, all were wonderful

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

the bar was closed

as with many accommodations nowadays, no daily room service

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

breakfast could have been having slightly more variation

the bar and restaurant staff were not stellar

access to cleveland clinic and ease of obtaining shuttle service as needed

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

staff was screaming at kids using the f-word right at the entrance

weren't enough dishes in the kitchenette for two

friendly, great location, clean and my kids loved the modern decor.

was very clean, the staff was wonderful, and the shuttle was very convenient

were not alot of options for kids like saisages, muffins, criossiants, not many options in

convenient with laundry and gym room

parking, the room service menu, and lack of amenities

location convenience. roomy suite. wi fi, kitchen.

and kitchen were not clean

my kids are very picky and i paid 1650 for them to have fruit and bread

i noticed there was on in the laundry

- no laundry bags, no in room directory (e

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the self service laundry was great and the shuttles to and from the hospital was great as well.

close to the hospital and laundry facility on site

i liked how i could do laundry at any time

there was even a guest accessible laundry room on our floor which was nice

very clean, and very clean laundry,

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

exercise room, laundry room, & outdoor fire pit.

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

the pool was awesome for my family

location good parking beautiful room

kitchen staff was very nice due to shrotage of food

everything was good i wish i could have try the bar out.

couldn't use the laundry facilities

clean friendly atmosphere. room was very spacious also, laundry room on site.

laundry and microwave were good for amenities

has truck parking more or less

at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

the staff were incredibly helpful and friendly. the pool was great for the kids.

the bacon at breakfast was like leather.

the next day my kids got an ear infection

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

also it was a long way from the parking lot to the hotel entrance and it was really dark and a little scary

the space was comfortable and clean. the indoor pool was perfect.

the pool was very very cold!

bar and breakfast

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

my kids slept on the floor

then i loved the restaurant and bar that was there also

wish the treadmills in the gym were updated

i like that we can open the window for fresh air. also like the laundry facilities.

the hot tub was nice and the pool area very nice

breakfast bar attendant

we booked the room to have alone time away from the kids at home

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

staff are petty theives who steal change and laundry quarters

guest laundry was easily accessible

we had to go to the linen/ laundry room to get extra towels

wifi was slow and unreliable for a business traveler

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

the different types of breakfasts everyday, the staff, the gym, the beds, the bathrooms

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

was charged $50 because we had rose petals on the floor of the bedroom

we loved the outdoor pool

the pool was locked by 5pm and still locked the following morning due to an incident

no laundry room to wash

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

laundry on site

breakfast

breakfast, wifi, and parking included

it wasn t a variety for breakfast

the small kitchen gave us extra flexibility when it came to meals

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

also the shuttle service to cleveland clinic hospital is god sent

the wifi connection was really good

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

ate in the bar restaurant at the hotel before the game and had one of the best chicken sandwich i ve had in

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

cranky bar manager

the king suite was way better then expected , room service was worth every dime .

the hotel is not serving room service i assume to covid

friendly the staff was when we checked in and the room service was quick for a saturday night

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

room service was incredibly over priced.

indoor pool and spa was nice

dining area and staff were fantastic. coffee bar in morning was great.

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

loud kids running around playing hide and seek it was horrible all evening and early morning

indoor pool and spa was nice

the room was right above a loud bar that was open until 2 am

location. everything in walking distance. free breakfast.

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment

hotel bar area was relaxing

breakfast was on point, the suite was great and the location was amazing

they told us it was the laundry it kept seeping in room thru gaps in the door

com when asking where local laundry mat was

there was no staff on duty that helped with laundry or towel needs or anything else

no swimming pool

service , beds were comfy , prime location , breakfast included , great price , free parking on site , clean

was able to do our laundry, that was so helpful

refunded my money when laundry room wasn t stocked w/ soap

laundry facilities

the veterans parking and onsite laundry facility

more breakfast food. lol

cause the wifi was out the whole time and i wasn't told i left my phone on my lyft so i was able to call

pool was not available even though it was advertised. lack of furniture in the room.

pet fee not mentioned on any booking site or their website

no water pressure a little expensive for the size and accessibility to room no pool.

start they got our reservations completely wrong and gave us a smoking room instead of non smoking

that we didn t like although it would be nice if they had a laundry facility in the premise

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

the wifi was very slow and to pay an extra for having the speed is not appropriate

wifi was very poor in our room

bar and lounge on 2nd floor and the choc

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

ample parking

clean room. staff very nice. pool closed currently.

the only thing i want to improve, is the gym but the rest of it is very nice.

they didn't have a free continental breakfast

housekeeping left dirty laundry throughout the hallway til 8ish

i like free breakfast and wifi.

what we didn't like was the closing of the urban steakhouse and non-access to room service

went well from the check in to the restaurant for breakfast

pet friendly

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

there were no laundry bags for dirty laundry

nice corner view breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

in room breakfast was excellent

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

it was kids run up and down the hallway all night kept me up

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

it's really just a kids pool

pool and gym were nice but i couldn t find any place to change my clothes

location and it had access to laundry machines.

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

used plastic cups in the room and crumbs on carpet

room cleanliness. breakfast was good. quiet place

the pool wasn't ready yet. i wish check out was later like 12 pm.

odd smell from laundry room

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

there was a spot for guest laundry but there were no machines.

laundry is needed

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

noticed someone (attendant) folding laundry

breakfast employees very friendly

we have stayed here several times it s very convenient to the highway and the casinos

swimming pool available, big parking lot

when i was checking in, the owner pointed to the sign about about the extra pet charge, which meant that on

welcoming staff and understanding as well, we were in the area for a us kids golf tournament that got rained

i realize that it is the pet room but it needs to be sanitized to not smell so doggy

we hit the pool after checking into our room and it was relaxing and a comfortable temperature

charge for laundry

didn't need pool, fitness ctr, not even the shower

restaurant and bar closed... only two bath sized towels in room.

the fitness and pool rooms were closed which was disappointing

was told you had a pool then got there and was told it was closed due to maintenance

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

breakfast on the go was great, kitchenette was wonderful, staff was great

i liked the kitchen and close parking.

the kitchen

to be a lot of random scavengers and illicit activities that would happen in the parking lot

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

breakfast sausage

it was clean and pet friendly.

was clean, the bed was comfortable and the free breakfast was well stocked, even close to the end (10 am)

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

could smell so much smoking had gone on before room was prepared for me and my family

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

it was supposed to be a non smoking room but it smelled so badly of cigarette smoke

couldn't sleep because of the pungent smoking smell

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

during pandemic, breakfast every morning, housekeeping everyday (with no extra charge)

shared a parking lot with motel six motel, and it looked pretty junky.

king /smoking giot 2 doubles/smoking

they are very pet friendly

the bed was big and comfortable and there was ample parking space. that's all.

there was yelling and smoking people in front of the rooming-in the parking lot all night

plenty of free parking