charge for laundry

there is no pool

nice hotel, very clean and great wifi

on-site parking

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

parking lot was just sealed coated and it caused a lot of the seal coat to be tracked into the room

the kitchen had a full sized refrigerator, microwave, and two burners

wifi wouldn t let me connect but not end of the world.

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

good amenities and love the free wifi

price, clean, professional,breakfast, pleasant

people in the parking lot making noise

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

it was supposed to be a non smoking room but it smelled so badly of cigarette smoke

could smell so much smoking had gone on before room was prepared for me and my family

non-smoking room had a bad nicotine smell

ordered a king non-smoking and got a 2 bed smoking

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

their fault, but there was construction underway and the parking was very limited

wound be great to have breakfast included in the cost for our stay

wifi was no good, refrigerator did not work

and personally i thought the pool closed to

limited smoking rooms

even though people above me making noise and fighting all night long and drug deals happening in parking lot

first night i was put in a smoking room

pool was not open

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed,

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

they told us it was the laundry it kept seeping in room thru gaps in the door

pool was closed

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

laundry and microwave were good for amenities

i love there pool and jacuzzi!

smoking smell

breakfast was bad. exercise room and laundry room were not heated....very cold.

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

booked the hotel based on you guy having a laundry on site only to find out they were available

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

i go back in and a lady walks up saying her phone wasn t working in the laundry room

isn't the hotel's fault--but please pet owners (of which i am one)

kitchen floor was sticky and rooms were extremely noisy being so close to freeway

the kitchen floor was sticky

breakfast could have been refreshed and refilled

pool and spa were closed for the season

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

the breakfast was very good. great selection.

breakfast was good. room was quiet. plenty of parking.

the beds were very comfortable. the place was clean and beautiful. breakfast was fantastic.

easy to get to and very clean . lots of parking .

ice machine worked, laundry room wasn t open, pool was down

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

the staff was so friendly...pool guy great!!!

there was no towels in the pool area ever!

free use of laundry facilities

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

breakfast is simple but delicious, and staffs are very helpful

only thing they were doing construction so we couldn't use the gym but all else was

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

wifi didn't work

too high off floor, sink is in living space and no handicapped parking except one especially across from a

it was beautiful, staff was wonderful. loved viewing the other rooms and enjoying the spa tub!

room we stayed in did not have curtains on the windows by the sofa bed, and the lights from the parking lot made

we sat at the bar on the 1st floor and conversed with the owner how the property was acquired and all the

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

maybe a variety for the breakfast.

cleaner laundry room, around the machines, please!!

parking is always available and plenty

wifi good location

clean, comfortable beds, nice breakfast options

all good but getting in and out of parking lot

the gym and laundry were helpful to have onsite

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

food was quite good for the continental breakfast and the location was safe as was the free parking garage

bar onsite and 5 minute walk to shops and quite a few restaurants/bars

free wifi, free parking

our room was a designated smoking room, which we did not ask for

second, the wifi really worked

front desk helpful, plenty parking, pricing good , reflecting state of accomm

parking easy

room was clean and all rooms are parking lot accessible.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

the smallbut well designed kitchen was extremely helpful

the kitchen was perfect and had everything you needed to make a light meal

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

buffet breakfast

staff was excellent, let us do an early check in, we arrived early fro out of town

coffee in the room, gym and pool available, free shuttle service breakfast available

and then i took a shower and there was a half used bar of soap with hair on it

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the bar was not open on our second night when we returned from an early dinner

it had great facilities, including 24/7 gym, breakfast...

called downstairs the next morning and was told there were no more because laundry hadn t been done

valet parking. attendants were great but would rather park myself.

and then my friends car got stolen, right out of the parking lot in front of the hotel

smelt like trash going through the halls and kids running everywhere glad i didn t stay

no complimentary breakfast or coffee

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the wifi is horrible !

great washing facilities for laundry, computer access with printer, pool

also really appreciated the free passes to the lifetime fitness

loved that we got free passes to lifetime fitness, which was just

breakfast had a nice variety and selection

did not eat breakfast

shower was a little small for me. my key only worked on the room not the doors or the gym.

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

very clean and the kids had fun in the swimming pool.

desk staff an smell of room stuff was broke an called for room service they told me come to front desk for extra

ev chargers, while working when we first got there, stopped soon enough and didn't start again

shuttle service was another plus

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across

there were kids screaming and running up and down the halls at 12:30am.

and having everything major(pool, breakfast) on the main level definitely worked for me

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry staff operating front desk

seeing the laundry behind the front desk

laundry service on site

on site laundry

of the guest drank and ate in the parking lot leaving trash and food everywhere

so much so, the gym smelled like it, and it gave me a headache

to many kids in the hot tub without parents,pool was very cold

) pool/breakfast area crowded with unsupervised kids (where are the parents

very pleasant staff, including the kitchen staff.

smoking in front

booked this place because it had a shuttle service, which was good because i am not from the area

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

shuttle service to the cleveland clinic or restaurants

loved the shuttle and the warm cookies and comfy

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

the location was good. nice courtyard. plenty for kids to do.

the gym was clean and equipment was a good variety

people on the floor above made a lot of noise kids running around jumping off the beds that caused a lot of

parking lot could be use more lighting

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

the breakfast buffet on the 14th floor was exceptional

the room service was really good

good i had room service

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

we made so many friends at the pool and during breakfast, in the lobby and the parking lot

kids running all around looked like a circus

the pool was closed because kiddo vomited in it.

convenient with laundry and gym room

we were able to get an early check in

room service was great when we arrived late at night and the room was set up great for my wife's

the bar was a bit pricey

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals,

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

laundry room

near cleveland hospital. laundry services

nice to have laundry facilities and exercise gym

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

comfortability and the pool

the fact the pool could be warmer haha

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

no room service or room cleaning

free laundry, free coffee, very

- neighborhood was a little scary - they don t sell laundry detergent

there was even a guest accessible laundry room on our floor which was nice

exercise room, laundry room, & outdoor fire pit.

the laundry room smelled like urine

on-site parking was convenient

there was a continental breakfast. not many choices. muffins were fresh.

the breakfast was only adequate.

coffee was good, but the rest of the breakfast leaved a little to be desired

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

the gym was not ideal. the breakfast could have been better.

loved the wifi, it was fast

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

it was so clean the staff was very nice and the breakfast bar was very nice

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the pool and hot tub were perfect for the kids

a lot of nice venues in hotel. gym was great. great location.

room service that never came

had pet area that the dogs were curious about but didn't make full use of

on site parking very dog friendly room service food tasty

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

housekeeping left dirty laundry throughout the hallway til 8ish

we couldn't cast disney+ for our kids, towels could be a little bigger

great room, great gym, the higher floors have a great view.

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu

went well from the check in to the restaurant for breakfast

then after our second day nobody cleaned our room or took dirty laundry

questions cleanliness of laundry

there were no laundry bags for dirty laundry

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

there is a pool, hot tub, guest laundry and workout room on the bottom floor

that we didn t like although it would be nice if they had a laundry facility in the premise

a* gym

only disappointing aspect was that we had to pay $150 for early check in

didn't have time for breakfast

breakfast was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and

great location, big rooms. full kitchen

breakfast was excellent

awesome location, excellent room, and amazing breakfast.

woman working at the continental breakfast was so kind and treated all guests like she knew them

the gym

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

absolutely a fantastic experience. from the check in to the late check out perfect

one had the space bar broken

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

it's really just a kids pool

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

nice corner view breakfast was excellent

the bed was great nice tv room service was great

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

the bar closed early

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

they serve breakfast for people that doesn t eat pork

big pull out couch to accommodate kids

there were lots of kids there for a tournament

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

clean. good breakfast.

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

nothing worked in fitness

the fact that there was a kitchen along with utensils & plates, etc.

next to the parking lot, no dish soap or scrubbers available to clean the pots and pans

the hotel also had a laundry room and fitness room that i did not use

do not take the room close to laundry, you will hear loud sound during night.

property was clean, quiet and had a guest laundry which i used

were fumes from the laundry pervading the entire ground floor

room smelled like dirty musty laundry, there were no towels

my kids weren t feeling good and the gentleman at the front desk gave the water and a candy bar and told them

were a bunch of kids playing hockey and making a lot of noise in the hallway at 930 at nite but when i called

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

approx 7 kids and adults had to exit the area because it was burning

kids swam in the pool and got a chlorine rash- something that has never happened before with them