no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

wait for room service

my wedding and there were a few kids balloons and an a4 print stuck to my door with a few plastic petals scattered

wifi worked very well

staff at reception and restaurant were very friendly and helpful with an early check in.

gym was good and staff were courteous

room service very poor

clean, great facilities, easy check in and out, good breakfast and easy parking.

even offered us for free late check out bcoz of our children

i had an issue with the wifi in my room and the staff responded so quickly to resolve the situation

room was a great size everything was clean laundry was lovely and fresh

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

good breakfast, friendly staff

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

were all excellent, the reception, bar and restaurant, very friendly, professional and welcoming, a great asset

he went out of way to accommodate our early check in and also guided us with few tips to explore london

laundry facilities on site were also helpful

was no laundry available so we had to go to one nearby

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

no laundry facilities or laundromat close by

laundry facilities were expensive

spacious apartment, in-house free laundry facility and scenic surroundings.

also a gym and laundry facilities if needed

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

a very modern facility. gym. free laundry facility.

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

friendly staff, clean, free wifi, pool, gym, sauna, restaurant were great

the bed and pool

everything was great! worth it! nice pool and sauna too!

the whole experience was brilliant from the entertainment in the restaurant with gadgets for kids and adults

comfortable beds, great pool

i asked for some cutlery and the waitress informed me there wasn't any then disappeared into the kitchen

pool was great for the kids and room was comfortable

ticked all boxes. wife and kids loved it!

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

was very bad to much money for the room and not really friendly as i never got proper room service the worse

location, breakfast and bar were great

a bar of soap instead of the body wash would be nice (personal preference) in the bathroom

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

no fridge in the room, hotel policy wont keep food items in kitchen fridge

good choice of breakfast in the mornings

i requested early check in, which was confirmed prior to arrival, and when we got there at 2pm, we were sent

the wifi was a bit slow, some rooms are near the ac units and it can get a bit loud

the room itself was fantastic; super comfortable bedding, a great bathroom, good wifi etc etc

good free wifi access

the hotel has a secure underground car park if, like me, you drove to the hotel

only one of us could get the wifi to work..

location. parking. staff. very comfortable.

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

we asked for an early check in and the room was available within an hour at 11:30

location, good bar restaurant, all staff interactions throughout different parts of the hotel were great

staff and the hotel was pet friendly

laundry was easy due to the laundry matt kiddy corner to the hotel

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

phones linked to wifi but there was 'no connection'

dinner and breakfast were excellent as were the dining room staff

there is no breakfast and no room service.

wifi connection was not very good, for a working trip is something quite needed

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

are small, the hotel is a bit far from the train station so it is challenging with kids

room service

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

wifi that worked, and wasn't just a hotspot

lovely breakfast room was very clean staff helpful

really enjoyed the english breakfast served to my room in the

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

also, i asked for a late check out which was again accommodated by the reception staff

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

not have free wifi

was only toast, with jam or butter available for breakfast or cereal would have been even better if there was

great stay ..clean...warm...wifi worked well

, cozy room, could have breakfast in the room, bench on front of house veranda , fridge in room, electric fan

gorgeous place, perfect location, parking free and on site and staff were so friendly

hotel is very basic and the wifi comes and goes

the car parking signs as you enter warning of fines, not the best first impression.

after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have

the hotel itself is outstanding set in it's own grounds with parking - a godsend

laundry fee is high

no kids running around bar at11pm and noise fm event

breakfast was very good value for money

the room was pristine and room service was efficient

safety concern for kids

gave my baby's clothes to the laundry service for washing

wifi signal was weak, the minibar was empty and there was a strange smell coming from the empty

great gym also

wedding, so it was cold where we were sat, (near the doors) they ran out of pastry's which the kids were

kitchen service was poor order for food was forgotten and then took another 45 minutes to arrive

there was laundry all left in the corridor

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

laundry baskets still blocking the corridor at

noisy outside from early morning with laundry trolleys and bins being wheeled past!

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

menu for room service, which was a shame

secure parking is a bonus

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

sky did not work and the wifi

room, large comfortable bed, fridge, wifi, tea & coffee

feel the corridors could have been a little tidier, for example they seemed to be laundry lying around all of

would leave dirty laundry, cleaning chemicals and rubbish out in the hallway

to a small apartment, loaded with the latest tech, multiple tv's and even a washing machine for laundry

no laundry service available. no breakfast option.

we arrived early with no issue with early check

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

gym facilities were fab & the style of the hotel was great

hotel and staff were really friendly - both to us and our pet

near the airport and you can bring your pet with you.

free wifi

i needed the available laundry machines

gorgeous design, great location, easy to use laundry and really does feel like home.

laundry facilities did not have washing powder, but front desk staff were quick to remedy!

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

they didn't have laundry

is very good, also have lots of different board games on offer which is a lovely touch, keeps the kids entertained

very friendly abd helpful staff. good breakfast and good wifi.

the reception is open 24 hours however the bar isn't

good place to stay nice size double bed with ac and free wifi hot drinks to make very clean and staff are so

with self-service laundry facilities

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

easy to access, a self-service laundry, price was great.

laundry room - so useful. really easy to walk to from the tube.

same breakfast everyday laundry services expensive

room service is excellent and professional

bar and breakfast staff very friendly and excellent service

the kitchen staff for our breakfast was very helpful and cooperative

room and bathroom comfy bed air con staff gym parking 24 hours for 18 right outside the property is

everything was wonderful. it was clean, comfortable. delicious breakfast, nice staff.

tv and wifi excellent

clean, it has a gym, huge tv screen in the room, close to the subway station, supermarket close-by, the employees

really nice hotel and staff . the kids loved the breakfast .

the kids loved the breakfast

high laundry price.

underground station is just a short walk with direct tunnel access -good wifi -close to

really welcomed by staff and they left us a really lovely card and design with towels and rose petals on bed to

breakfast options are limited and same everyday

from the hotel, there is a beautiful playground which is an asset for families with small kids

maybe the loud laundry vehicle under my room at 4

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

i like room service excellent

was nothing for kids safety

parking was easy, some snacks and drinks available, everything you need for a short stop over

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

to locate and ideal for parking on the front of the property

excellent free wifi

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

15h no linen from laundry, entering room at 16

no on site laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

there's no laundry service

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

wifi was excellent even managed to stream on my laptop with basic wifi

breakfast was absolutely scrumptious

room service isn t available and there is no phone in the room

i called for room service they charged 2,50 even for ice

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

staff went above and beyond to help with parking. showers were incredible

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

staff allowed us late check out as our flight was delayed

laundry services

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

small but sufficient gym open 24hrs

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

there was dirty laundry in the corridor as you had to walk to your room

they will charge you fortune for laundry

staff were fabulous and so accommodating especially with the kids

the gym is as small as shown on the pictures with very few weights and two benches

location wifi

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

bed far too small for two adults

wifi speed on the third floor could be faster

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

no laundry

pool bar closed at time of visit

told our kids (4 and 3) we were going to mexico

the pool area could do with better heating

the children loved the swimming pool and the sports bar food was delicious

had hoped that the bathroom would have heated equipment to dry laundry or towels

the lack of self-service laundry facility

was the same no on-site laundry front desk could have a list of restaurants available in the

laundry would be a nice option and perhaps rotating the breakfast options

the wifi was spotty and the beds were very basic (not much padding)