was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

the location & the pool

it was ok undergoing reconstruction in the parking lot

parking was free

was not a fan of the breakfast menu

laundry services were not available for regular clothes but they did gym clothes complimentary

they did not charge additional fees for my pet

bathrooms need upgrades & elevators replaced & parking lot needs to be paved & striped.

updated and good wifi and workout available in room

breakfast was great

the breakfast choices were equal to many other more expensive hotels

staff, comfortable bed, breakfast

the pool area was secure and clean

great morning buffet, comfortable bed, good water pressure in shower and good wifi .

children were tracking up the elevator with pool water and no one was trying to clean it up

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

the pool was not open, and the laundry facilities were also broken on the floor

upon asking for more i was told to call down the next morning because laundry wasn t done

received a room on the ground floor with parking outside my window and next door to the laundry which was in

upon getting there no elevator was working and the vending machine took my money laundry facility was down and

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

and our room was across the hall from the laundry service area

pool/hot tub area had issues with kids being in past the “adult only time” however security did come eventually

was clean, the pool was clean (small but perfect for littler kids), a hot tub, and a pancake making machine that

was clean, the pool was clean (small but perfect for littler kids), a hot tub, and a pancake making machine that

pool closed

location was great. pool and hot tub were perfect.

there was also breakfast in the morning that was good

breakfast area was clean

plus the breakfast was so good

pool was very cold couldn't enjoy it with the kids

at breakfast he staff serving was not friendly at all

and the pool and continental breakfast add to an overall great place to stay

breakfast was good

this hotel was in a good location, clean, and had a great breakfast

onsite laundry & close to restaurants

more choices of snacks. laundry room size.soap for laundry.

i'm certain people smoked there before or they do the laundry together

no laundry room

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

i appreciate how clean the rooms were and i enjoyed the breakfast and the kindness of the staff especially the

everything was great i just wish the breakfast was back.

the parking wasn't great had drive around until someone left to get a park.

the parking spaces were taken up by cars with attached flatbed and high rise ladder trucks

breakfast was suppose to be included according to making the reservation. none!

breakfast,cleaning,and comfort

bathroom a little dirty. wifi difficult to access.

good breakfast

also, although there was a place for the wifi password on the key card holder, it was not included

wifi connection was great as well as breakfast

vagrants sleeping on the laundry room floor

my only disappointment was that the washer in laundry area was out of order

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

the bed was nice but the breakfast could have been a lot better

didn't eat their breakfast

room was clean; had secure wifi; composite flooring-no carpet.

i do wish the hotel served hot breakfast

lovely staff, able to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast

very clean , staff is magnificent,(breakfast)

no buffet breakfast

very clean and friendly staff great breakfast as well

free parking away from traffic

breakfast was meh

parking lot usually gets full pretty quickly and they didnt really stock the room

excellent breakfast meals prepared

wifi was garbage.. avoid room 304 horrible connection

breakfast and how clean it was.

construction there are bulldozers and other utility vehicles on the property and all over the parking lots

didn't stay one night i was robbed at gun point and my car was stolen from me in the parking lot of the hotel

clean and quiet,room was great was a little concerned, so close to interstate, breakfast was fantastic, best

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

location, free breakfast and parking and laundry facility

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

we were also across the hall from the laundry room

there were people all in the hallways yearling talking pound letting there kids run up and down the hallways

it was nice the kids enjoyed themselves

wish the bar and food service was open a little longer, but understand.

staff was excellent, free parking, and free shuttle to and from the airport.

i have to give a special shout-out to john the shuttle driver

a little far from the airport, but with free shuttle is was not a problem.

no fridge or laundry facilities

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

i paid for a smoking room and there was no ashtray we had to go buy one

it was a smoking room

all smoking rooms only on second floor

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

the size of the room was excellent & my kids loved it!

not the hotel's fault but the pool was one of the things we wanted so our kids could play

the grandkids loved the inside pool

can't help this, but there were a lot of little kids in the pool

the lobby area was very clean, and they had on-site laundry and a fitness room

bed was like a cloud. bathroom was amazing. wifi wasn't the strongest but it got the job done

no breakfast (covid19)

better wifi in the room.

very slow wifi, sometimes didn't work at all.

pool out of order.

i like the breakfast. there were enough items to make a full, delicious meal.

pool facilities were out of order but that was not really an issue for us

there was not a good breakfast selection

the pool was on maintance, but that s a minor detail.

no issues other than maybe having change for laundry room

the fact you could buy beer in the lobby, looked condemned, weird smells, loud music in the parking lot, did

the view is good and parking is good

i was there for my sister's funeral, there were liquor bottles outside on the parking lot near my car

the rates for pricing very reasonable an convenient wifi is great

vehicle was stolen from the parking lot

lots of sketchy looking folks hanging out in parking lot

lighting in the parking

continental breakfast good

all over the parking lot and front door

it s location and having laundry room and everything i needed on the same floor

was near the elevator which was great for the kids and also the pool was open for the family, early and closed

was near the elevator which was great for the kids and also the pool was open for the family, early and closed

kids are running from room2room slamming doors all night

holiday inn standard and not even a 2 star hotel more of hostel than hotel, there was no room service to change

not clean we had one set of towels for one person to shower when i ask for more the said the laundry lady call

advised of late check out upon arrival, approved, then rescinded at check out

we did not get breakfast either morning if our stay due to the renovations taking place

i wish there was a coffee maker in the room. breakfast was ok.

parking lot

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

practices in place courteous hotel staff pet friendly comfy furnishings & bedroom fan a plus

pool was very small, room keys don t open pool

liked that it was pet friendly and the room was a suite with a small kitchen.

breakfast was excellent & the food was cooked real food. excellent customer service .

overnight while visiting family nearby and it was exactly what we needed clean rooms, easy parking, and close

ants on floor, water not hot, parking is goofy

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

was woke up to some man yelling in the laundry room

but the laundry room make noise from 12:12am till 6:15am

no whirlpool and the dryer didn t work in the laundry room

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

we enjoyed the pool and outside setting area

because you have to pay for everything and there are plenty of hotels offering free breakfast and wifi

we would have been notified that the pool was closed

there was ni place to buy a candy bar or other snack

covid 19 restrictions meant no fitness center, no restaurant, no pool, limited use of facilities

safe, clean, comfy, laundry room for guests, great staff at any time of the day {or night}!

upon check in, we were told that if we stained the towels, we would be charged $25 that began a laundry list

no breakfast

the breakfast was good

my night of sleep was additionally interrupted by a car alarm going off in the hotel parking right outside my

there were no plastic bags for dirty laundry

very clean rooms, breakfast was cool as well

the hotel was clean, beautiful and cozy. the staff was friendly and helpful. breakfast was good

lots of pillows on the beds, plenty of space for luggage, plenty of parking

nice swimming pool, but we did not have a chance to use it

personnel: very friendly. parking space: monitored price is not vey high, so that is okay

kids running through the hotel all night

was supposed to be a swimming pool and there was not, they were supposed to be breakfast but there was very

i book the hotel, it listed a conference room and indoor pool

rooms are not in the best shape & it’s only 1 elevator kids running up and down the hall it’s just ghetto

the pool was a little smaller than i imagined

chip paint filthy parking lot loose toilet

the wifi and breakfast

the air conditioning was broken, stained sheets and mattresses, the room smelled like an old gym locker room,

they breakfast was excellent

room smell weird like old furniture or dirty laundry

they should serve hot breakfast to all guests

nice dining room, fresh and hot complimentary breakfast each day

great breakfast

i like the location and parking

nothing they were remodeling so the pool and the laundry room was not available but

she took extraordinary care stocking all the options, heating our breakfast sandwiches, and carrying on

property was clean everybody was nice the room was clean and beautiful the food the breakfast food was

pool was great, staff was nice, rooms were very comfortable. great stay

the hotel offers free parking and breakfast which is impossible to find in downtown chicago

housekeeping came to pick up laundry but never brought any

towel in the bedroom i asked for additional towels and was asked to walk to the laundry room to see if any were

wifi did not work

of all i requested a non-smoking room with double bed & a bathtub

wifi not good

laundry, people

i also was able to do laundry before leaving, that was great

the laundry facilities were just behind the front desk dirty towels in the machines, guests don

and hit the road home told the kids to put everything we took in the room i m the laundry

breakfast choices close the door to the laundry facility

smoking room and the non smoking rooms were next to each other, which i didn't like much because

free parking

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

their wifi wasn't strong enough to connect to the tv.had to use my mobile hotspot

the rooms in the back of the hotel doesn t have wifi so that sucked

no parking because most of it all blocked by construction dumpsters and vehicles

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

the wondering of random people near the parking lot

no onsight laundry like many other places have

the pool seemed a bit cloudy/dirty, but it didn t stop my kids from swimming and having fun.

great bar in hotel with fantastic cocktails to choose from

pool

room service not always on time, and tray often incomplete (no bottle opener), once i used in room

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

no laundry room that i can see, snacks over priced

it s always huge, clean and laundry on site

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

the pool was closed and it was a cold bagged breakfast. neither of which i was expecting.

pool was closed

used the gym, the pool, and had a great breakfast! comfortable, clean room.

no pool due to coivd 19.

property was very clean and i liked the free parking

they even have an on site laundry for guests

there was a guest laundry room so i could do my laundry

dryer was not working in laundry room.

i just wish they had a pool

no breakfast

the pool was too cold not heated

good hot breakfast

pool area was fun and clean

parking was

i liked the breakfast choices and the service was very nice

also there is a big pink stain in the carpet in front of the bed an cabinet was broken in the kitchen part pot

in the spirit of constructive criticism i would suggest a better and more utensils in the kitchen

loved the breakfast, gym and the room's kitchen area.

get the breakfast buffet is closed, but i think they could offer more than an apple, yogurt and a breakfast

room was great. breakfast was much better than other hotels

parking lot is all around building and we can make multiple trip for suitcases

elevator very slow. wet floors from people coming from pool.

would suggest a better breakfast hot food selection

really- construction took a few parking spots in the front but that can t really be helped, there was still

the pool provided a nice place to cool down on a hot day

the pool was filthy with a yellow rim around the top

pulled into the parking lot and immediately left

breakfast could have been better

pool not usable, nasty dirty, staff consist of one person at desk, he has ran up stairs to see the

continental breakfast, was not good.

we only had someone take trash and laundry and replace towels 1 out of 3 days

and hotel wifi was really bad and it didnt work most of the times

attended concert at the horseshoe casino. hotel was convenient and staff was nice.

there was not enough handicap parking and the doors to the hotel needs automatic doors for those in a wheelchair

carpet in room was filthy; beds and pillows were very uncomfortable; housekeeping was inadequate, wifi was

laundry right outside my door was a little noisy but thats room specific. beyond that was fine

the cost was reasonable for other surrounding hotels. the staff was friendly. free parking.

location easy to reach from casino

staff was friendly... close to casino

quiet. accessible to highway, early check in. cleanliness. tvs windows

no coffee pot, no do not disturb sign, no dirty laundry bag, no ironing board - coffeemaker & doorknob sign

they also use heavy laundry detergent because they have pets whatever they used on there bed sheets i itch the

walked up to the desk again and she walked to the laundry room and got them

the laundry room is clean

the wifi is terrible

vending machine, laundry room if you need to wash

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

oh it had a laundry basket

the kitchenette and laundry

good room setup, laundry facilities

kids running up and down the hall

00 for a candy bar that the desk attendant told us was $2

to the airport, accessibility to a free airport shuttle

complimentary breakfast for the price paid asked for a king size bed and got 2 queen size

had no pool for the kids and it was in the ghetto, i was unhappy with my stay i will never stay

the kids loved that the pool stayed open until 10 pm

the kids loved that the pool stayed open until 10 pm

breakfast was good too

i love the room with the kitchen and the dishes. the bed was extremely comfortable .

hotel was centrally located near the airport and provided shuttle services to and from the hotel, which was

love that they had a laundry room for guest

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

laundry facilities for cleaning clothes.

that kids was all over the place and pool with no adult.

the way the employees talk to me an my kids i feel because of our race

that kids was all over the place and pool with no adult.

assumed our kids were the ones not drying off when there were

close to many restaurants if you wanted to eat out and free shuttle to and from airport if needed

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

drapes with holes no shampoo only two towels and none available until next day no lobby coffee bar in room coffee

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

was close to the midway airport, had a shuttle that would get me there in time for my (very early) flight

thing that was comfortable was the bed wifi did not work the bathroom was small no channels on

access to a guest laundry room

advertise pool more.... and offer continental breakfast.

location is 5 minutes from the airport, efficient shuttle system

all the staff was amazing and the pool was also clean

location was good, close to the airport. i had room service and it arrived in time and relict.

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

was a good bonus, because i can’t travel anywhere without there being a indoor pool because my kids loveee to

many kids running through the hallways from parents booking hotel swimming parties for their

room, friendly staff, parking, location, clean, family friendly, wifi

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

staff was very accommodating, hot breakfast was great.

they ran out the next day ud83dude22 pet stations were very nice

clean, updated, friendly staff, the pool!!

hated i was across from laundry room

very friendly staff, great breakfast, clean. good beds

parking situation could have been better

love the pool area

good wifi

no laundry facility on site

breakfast was good

easy parking, good breakfasts, polite from check in to housekeeping.

the hotel was not offering room service or daily cleaning at this time

staff friendly and helpful. early check in.

no laundry

very clean, courteous and pleasant staff, and great breakfast

quiet and clean and had shuttle ?

awesome hot breakfast

i love the turkey sausages for breakfast

room by the laundry was not

they charge for everything parking food laundry

bad kids ran the hall all night

everything ...the room indoor pool

i also liked the pool and the gym

pet peeve of mine is parking charge; but by chicago standards, the $17/night is reasonable; there

our tired bodies stepped out of the shuttle into the welcoming lobby of the marriott

convenient airport shuttle; fabulous dining at the copper fox

some rowdy kids that were running around middle of the night around 2am.

the pool was also at capacity or beyond all weekend

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

customer laundry room

extremely friendly staff and great breakfast

the breakfast was great, not just bread and/or cereal

the parking lot is spacious and well lit

welcoming staff, room cleanliness and pool area

pool was out of order

the lobby was very nice and there was a nice bar and staff was very nice.

modern decor beautiful lobby and bar area

the pool is a little small and there isn't a jacuzzi or free coninental breakfast!

the communication about the pool not being fully functional.

we were on vacation extend breakfast times

there was also a pet oder in the room

someone also hit my car in parking lot and we asked the manager to review camera but she never called

would have liked the pool to have been open but due to covid i understand y all have no control of that

parking can be a bit of a problem when it's a full house.

all the workers in the laundry room were on their cell phones and playing music

second floor laundry and ice machine out of order

location was convenient to the train station, laundry and freeway

the beds and pillows was amazing.. breakfast was pretty dang good too

the breakfast was meek at best! overpriced pet fee for 1 night

have any towels in it when called night front desk states that there is no one right now at the laundry to get

hotel laundry dryer was not working

plus swimming pool

the tub drain slow, found broken tiles in the pool,

the rooms were large in size and the breakfast was excellent