wifi wasn't comfortable to use

location, breakfast, free parking, gym & i slept like a rock!

location, breakfast, free parking, gym & i slept like a rock!

free parking. close to restaurants. clean.

breakfast offerings had a good variety for all most plans

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

and our room was across the hall from the laundry service area

nice indoor pool and well-equipped gym

the breakfast was great. the bed was very comfortable.

breakfast was okay i think the selection could be more my kids loved the pool everything was nice and

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

received a room on the ground floor with parking outside my window and next door to the laundry which was in

upon getting there no elevator was working and the vending machine took my money laundry facility was down and

nice big clean rooms. fantastic staff. extremely helpful. laundry machines an added bonus.

the pool was not open, and the laundry facilities were also broken on the floor

breakfast was good

pool was very cold couldn't enjoy it with the kids

the beds were uncomfortable. the parking should be included since the room rate was high.

advertised pool which was closed no waffles or cold cereal for breakfast

at breakfast he staff serving was not friendly at all

pool closed

the rooms were very clean and the breakfast was delicious.

there was also breakfast in the morning that was good

loved the breakfast, the pool, and the friendliness of the staff

stayed 2 nights and room service didn't even come to our room

laundry services were not available for regular clothes but they did gym clothes complimentary

when i checked out there was an event and when trying to exit the parking lot there's only one exit and i think

location was right next door to the event i was attending, free parking and a lot of places to eat

me going to the front desk on 2 days to get the grab bar near the toilet fixed, which was essential for my family

charged $100 pet fee. a little steep actually.

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

but the laundry room make noise from 12:12am till 6:15am

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

was woke up to some man yelling in the laundry room

no whirlpool and the dryer didn t work in the laundry room

i was surprise that the pool was perfectly warmed

there was ni place to buy a candy bar or other snack

covid 19 restrictions meant no fitness center, no restaurant, no pool, limited use of facilities

rooms were clean pool was nice.

fitness center shut down

upon check in, we were told that if we stained the towels, we would be charged $25 that began a laundry list

safe, clean, comfy, laundry room for guests, great staff at any time of the day {or night}!

the breakfast was good

we went out for breakfast.

the driveway and the parking lot very rough very difficult to get through

there were no plastic bags for dirty laundry

the complementary breakfast was really good , and a great variety of breakfast items

small pool no hot tub

the pool could have been a little warmer but other than that no complaints

swimming pool open earlier.

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

breakfast was excellent & the food was cooked real food. excellent customer service .

room was clean and quiet with a well equipped kitchen

conditioner; you could hear every door slam by the staff/guests and everything happening in the gym

were friendly breakfast was included with a variety of foods offered did not use the swimming pool but it looked

was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

was not a fan of the breakfast menu

the breakfast

one is very disappointed breakfast and one star

pool and workout room were both closed but it posted online then i called and was told they were

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

the room was great, loved fitness center and pool

breakfast, everything was clean and nice

can't help this, but there were a lot of little kids in the pool

the size of the room was excellent & my kids loved it!

the swimming pool was closed

pool out of order.

pool facilities were out of order but that was not really an issue for us

pool wasn't available but we really hadn't planned to swim during the stay.

no pool

the lobby area was very clean, and they had on-site laundry and a fitness room

over slept breakfast

i felt for the money there should have been a pool.

rates are to high and with no swimming pool

it was ghetto, hidden fees no parking. the parking lot had huge potholes and the wifi suck

it s location and having laundry room and everything i needed on the same floor

booked here because my kids wanted to swim i even called to insure the pool was being utilized

kids are running from room2room slamming doors all night

the pool wasn t open

was kind of bummed that the pool was closed. my kids would have loved that.

not clean we had one set of towels for one person to shower when i ask for more the said the laundry lady call

(breakfast) the morning manager was less than attentive

breakfast lacking several days had to request refreshing

parking lot

location, coffee available outside of the breakfast area.

the gym was pretty small and the pool was not available for use.

the room was old and walls cracked had a smell not enough towels not enough parking for guests

the 24-hour gym was a nice added bonus

pool was open breakfast was great and it was clean and comfortable.

love that it comes with breakfast and the room was clean and the pool

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

location, free breakfast and parking and laundry facility

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

location for my purpose of being there. didn’t use kitchen had no need to.

no fridge or laundry facilities

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

the wifi

there was no gym and when i asked the staff said they had not had one in years

had smoking rooms

closed gym closed no breakfast all those things should be stated on the site page that was disappointing

web page stated the hotel had a pool, gym and restaurant open, upon arrival i was informed it was all closed

had to go all the way downstairs pregnant and with two kids to heat up our food

tv didn't work the first night there were kids talking and running down the hallway, and i got charged for my

clean and nice bar restaurant area. rooms were nice and bed was comfortable

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

more choices of snacks. laundry room size.soap for laundry.

no laundry room

i'm certain people smoked there before or they do the laundry together

laundry strewn down the corridor

breakfast close to early

i appreciate how clean the rooms were and i enjoyed the breakfast and the kindness of the staff especially the

time you all serve breakfast 6:30 am is late for the people that have to be at work at 6 am

the parking was shared with two other hotels.

i didn t like the smell and the wifi was bad.

vagrants sleeping on the laundry room floor

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

my only disappointment was that the washer in laundry area was out of order

it was during covid the breakfast was suspended so i would of like a coffee pot in my room

the wifi do not work there

to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast offered, gym in building

breakfast was nice

breakfast could have been better

no buffet breakfast

to me and they were able to print it. great breakfast nice waffle machine

very clean and friendly staff great breakfast as well

did not have breakfast

free parking away from traffic

breakfast was good

the parking was convenient

the breakfast is great

i had easy handicap access and parking

00 pet fee to get there and find out that it was $150

gave no information except for the wifi password

only down is the pool and gym are never open

dryer was not working in laundry room.

there was a guest laundry room so i could do my laundry

they even have an on site laundry for guests

my preference, but i would have liked to have eggs and sausage/bacon with breakfast

comfort but need better comp breakfast.

room was clean,bed very comfortable,nice breakfast, eggs,waffles,sausage

the pool was too cold not heated

enjoyed the free breakfast buffet that was in the morning

didn t get up to have breakfast . hotel was very clean

pool had a foam on top that made it unappealing to swim in

liked the bed, room location to the door, dog friendly, the channel selection, wifi included, breakfast

breakfast could have been better

continental breakfast, was not good.

location is very shady, there were huge pot holes all over the parking lot, our bed sheets and comforter had

pool not usable, nasty dirty, staff consist of one person at desk, he has ran up stairs to see the

wifi was poor it had a weak signal and disconnected often

we asked for a different non-smoking room and was accommodated with one

the rooms in the back of the hotel doesn t have wifi so that sucked

think this is an issue between booking and the motel but we got stuck with a smoking room and we are not smokers

i thought i heard construction happening in the parking lot but it it was large trucks

no issues other than maybe having change for laundry room

the fact you could buy beer in the lobby, looked condemned, weird smells, loud music in the parking lot, did

the parking lot felt unsafe, the entrance felt unsafe, the elevator was disgusting, the room was

free parking!

the view is good and parking is good

early check in

advertised breakfast but there was no kind of breakfast and the bathrooms need upgrading, but if you're only

location of the breakfast area is awkwardly placed between the the mini casino and the main lobby

the fitness center only had three machines inside of it

nice staff and parking space.

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

the wondering of random people near the parking lot

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

laundry machine didn t work add the staff was not friendly

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

no laundry room that i can see, snacks over priced

cleanliness and beautiful decor. friendly staff! the breakfast bar was great!!

i pool was broke

pool nice/clean(no hot tub)

super friendly staff clean great pool good security

very clean, room was cheerful. good breakfast

overnight while visiting family nearby and it was exactly what we needed clean rooms, easy parking, and close

ants on floor, water not hot, parking is goofy

no onsight laundry like many other places have

the bar was great

the bar and food was very good!

a free shuttle was offered at the hotel,they dropped

i ordered room service it was late and wrong they messed up my order and then didn't answer to fix

the breakfast was outstanding as always

wifi wasn t working coach was dirty

free parking, breakfast, night desk staff member was friendly, the room was priced well.

parking

great breakfast and location

this was from the front desk person who checked us in, to the person who was in the kitchen area to show us

the parking was nice the area was quiet

small thing is i got a complaint about my kids being loud disturbing others so when i asked front office to put

the location and that they have tractor trailer parking lot.

each room came with a magazine of things to do in chicago so me and my kids enjoyed reading it together

room smell weird like old furniture or dirty laundry

both location and breakfast was great!

location, clean and updated room and breakfast.no

breakfast

they should serve hot breakfast to all guests

nothing they were remodeling so the pool and the laundry room was not available but

breakfast was an orange, a granola bar, and a cake

the pool was clean

breakfast was good. location was very close to where i was visiting. everything was great.

the hotel offers free parking and breakfast which is impossible to find in downtown chicago

towel in the bedroom i asked for additional towels and was asked to walk to the laundry room to see if any were

housekeeping came to pick up laundry but never brought any

wifi not good

and paid for a non smoking room, but the room was overwhelming with smoke smell

yhe room was fully clean and the wifi wasn't working.

breakfast choices close the door to the laundry facility

only reason i believe it was clean is because i caught i glimpse of the laundry being done

laundry, people

behind the reception desk was laundry room having door towards reception desk

and hit the road home told the kids to put everything we took in the room i m the laundry

good room setup, laundry facilities

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

oh it had a laundry basket

vending machine, laundry room if you need to wash

the kitchenette and laundry

i ended up having an issue with the wifi in room *** - i would not recommend this room if you rely on wifi

didn't have breakfast.

breakfast

don t stay here if you have kids .

when we got back we had to wait another hour with 2 little kids

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

pet friendly

location made us a little nervous when we noticed all the carnival trucks and equipment in the parking lot but

the pool and free breakfast for my child

the room, pool, exercise room all too shelf

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

pool and hot tub were a hit for both the adults and kids

whether it s breakfast or a drink at the bar in the evening, they are fantastic

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

outdoor pool not open on sweltering weekend

pool, people

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

flowers out front, parking, bananas and cereal, king bed

wide and clean. good price. facilities includig laundry and dry machines.

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

the laundry room is absolutely filthy, i don't think they know what it means to clean

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

was great kitchenette were very nice hotel location perfect my only complaint is not the hotel its humans

breakfast wasn t complementary

there was no continental breakfast

night the pool was closed so my kids couldn’t swim but it was back open sunday morning and the kids got to

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

pool area

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

was nothing to hang anything on in the closet--no bar or hangers

easy parking, clean updated

breakfast not included l, very slow room service

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

were in from out of town visiting our kids, the location is centrally located, the accommodations were great

quiet free parking, except dogs

i love the fact that the pool was open and i felt safe

hotel was centrally located near the airport and provided shuttle services to and from the hotel, which was

breakfast

i enjoyed the pool and the hot breakfast.

can use some air in the pool area and as well for breakfast, they can switch it up with the meat, but everything

kitchen, it was wonderful

laundry facilities for cleaning clothes.

love that they had a laundry room for guest

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

access to a guest laundry room

location and airport shuttle

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

that you have to pay extra 50 to use the pool.

location was very convenient for the airport and the airport shuttle was only a bonus

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

pool was always full of screaming children extremely loud

there was pet hair in my bed and mold in the bathroom

free shuttle to the airport

i like the room how it was set up. two tvs for convenience . the pool. staff was friendly!

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

they have a 24 hr shuttle to midway which was great

shuttle to midway

friendly staff, clean room and reliable airport shuttle

thing that was comfortable was the bed wifi did not work the bathroom was small no channels on

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

continental breakfast along with many other amenities, including a nice little putting green, gym, pool, and

checked out before breakfast was served.

beat the location, free airport shuttle, amazing complimentary full breakfast, bar, amenities, cleanliness,

they charge for everything parking food laundry

room by the laundry was not

free shuttle to the airport. restaurant within and lots of alternatives close by. very clean.

kids liked the pool. the room was nice. the size of the room was nice as well.

no bar or kitchen/food

no laundry facility on site

the only thing i did not like was the $75 per pet per stay then to have carpet in my room

room service was fast

hot coffee 24/7, free shuttle to the airport which saved us a $35 uber

emotional pet isn t allowed but i talked with the frontdesk and she told me to call before stay and give

no laundry

very clean, courteous and pleasant staff, and great breakfast

room, the free shuttle service from the airport, the breakfast

people having sex in their car in front of our kids

i loved the breakfast, and the dove

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

pet peeve of mine is parking charge; but by chicago standards, the $17/night is reasonable; there

the pool stays open late and also the fitness center.

free shuttle to airport. indoor pool and fitness center.

convenience of the airport shuttle which allowed us to even get the train then

clean, spacious and laundry facility

my kids loved the breakfast variety

after a night celebration, it was wonderful to wake up a little later and still enjoy the pool

kids indicated the pool was ok

the breakfast was very good, clean and well presented

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.