the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the staff were awesome, room was great and breakfast and the pool were good as well

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

location, free parking, and decor!

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

also shuttle bus to go to the doctor and the store was a great convenience

the kitchen area was great and helpful also i was on the first

and the gym

excellent breakfast and friendly cheerful hostess.

called downstairs the next morning and was told there were no more because laundry hadn t been done

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

husband and i stayed here for a night away from the kids

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

great washing facilities for laundry, computer access with printer, pool

location with ample parking

we were not aware the pool was seasonal only.

pet friendly

they need inside pool

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

said i couldn’t have all those kids in the

the shuttle and valet parking are terrific bonuses

the shuttle service is very convenient.

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and the friendliness of the staff.

it had great facilities, including 24/7 gym, breakfast...

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

pool and hot tub closed, but understandable in the current state of covid

i didn t like that the pool close so early

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

shower was a little small for me. my key only worked on the room not the doors or the gym.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

overall the hotel was great for the value. kids had a blast.

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

location. room appointments were very nice and comfortable. breakfast buffet was excellent.

breakfast has been going downhill for a few years. it's no longer a plus

the breakfast was excellent

convenient location; ease of parking.

luggage dollies needed by the side entrance, which had better parking.

nice clean room. great breakfast.

the kids were getting restless as anyone else would if you had to wait as long as we did

laundry staff operating front desk

seeing the laundry behind the front desk

laundry service on site

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

to order room service for breakfast 2 days and there were problems both days

breakfast was great. the shuttle was a life saver.

the wedding venue stage and bar area

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

not enough staff to take care of customers especially in the restaurant and bar areas.

no room service or room cleaning

room was very clean, pool peace, and quiet, so when i travel for now on it, marriott or anything that has dealings

the pool and gym were nice facilities.

convenience, parking

had 3 adults 2 kids and we where in a room with just 2 beds

the lobby bar was a bonus

the free parking

i always enjoy the esthetics of this hotel. the parking is excellent.

indoor pool was clean with extra towels as not to use room towels

i liked the the pool the back fireplace and the gym

no pool or hot tub

ev chargers, while working when we first got there, stopped soon enough and didn't start again

very clean, very accommodating, great location with shuttle to the clinic .

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

loved the hot tub and pool

extremely clean. free breakfast and happy hour

kids in the jacuzzi with us but everything else was great

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

excellent location, amenities, room service and staff was very helpful!

both restaurants plus room service were top notch

room service was quick and delicious

the gym was clean and well equipped

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

the gym and laundry were helpful to have onsite

laundry machines worked great and didn't cost extra

convenient with laundry and gym room

it was one of the hotels that had cleveland clinic shuttle service

the clinic shuttle buses made it convenient and quick to get around the medical buildings

the staff was super helpful and had lots of information on the shuttle for my appointments.

(4) the kitchenette was dirty

near cleveland hospital. laundry services

close to the hospital and laundry facility on site

the pool, laundry, and gym were open

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

i noticed there was on in the laundry

cleaner laundry room, around the machines, please!!

no wifi on tv, that's what i don't like

all good but getting in and out of parking lot

plenty of parking, easily accessible location off highway and near restaurants.

kids /young adults were screaming at midnight in the hall and parking lot

exercise room, laundry room, & outdoor fire pit.

very clean, and very clean laundry,

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

free laundry, free coffee, very

free use of laundry facilities

there were only two handicap parking spaces near the front and side entrances

wonderful renovation; dining room breakfast was amazing

if you need a decent hotel that has free parking, it's your place

just about everything. room was clean, staff was great. food was good for breakfast.

ice machine worked, laundry room wasn t open, pool was down

couldn t use the gym pool the washer or dryer and the ice machine was down then the toilet kept

drink glasses on the breakfast bar greasy felt unclean

the fitness room didnt have any weights and the pool was dirty

the pool was closed. the hot tub was closed. the gym was closed. it was frustrating.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

i requested an early check in and the room was ready upon our arrival

the breakfast item availability and quality was wonderful

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

that there wasn't a swimming pool anymore

the pool hours were horrible

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

they had room service, although only until 10 i

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

great location, great facilities, great dinner and breakfast, and the staff was outstanding

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

a lot of nice venues in hotel. gym was great. great location.

room service was incredibly over priced.

the vault bar was the best bar i have ever been to

room service was not available, the television in the room wasn't working right and the door to our

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

how pet friendly this hotel is

i love that it is pet friendly and so hip

the rooms, the restaurant, room service. the cost

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a

location. everything in walking distance. free breakfast.

room was great. we loved the fireplace and the shower was nice

breakfast only open until 9am

no room service

great location, big rooms. full kitchen

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

that it is pet friendly and clearly an updated building

suite had a lot of room for family with kids

good location downtown. breakfast was decent

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

loved the extra touches with the purity coffee in the room the gym was also nice

rooms are small, but what they lack in space they make up for with class and character

no gym, empty downtown, not the hotels fault, though it felt soulless

didn t enjoy the room service option

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

friendly family welcoming kids friendly

driving all day, my kids were thrilled with the pool

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

that we didn t like although it would be nice if they had a laundry facility in the premise

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

great value. great location. free wifi.

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

no wifi in room. penthouse was very disappointing.

housekeeping left dirty laundry throughout the hallway til 8ish

room service too expensive

called for room service never received items, wasn t charged

no wifi. i had forgotten that detail from our stay last year. wish there was no charge for wifi

the gym i loved, staff was very good bobby the valet was excellent

fridge not plugged in before i arrived, multiple complete hand prints on both head boards, and no wifi signal

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

they don't give out the wifi password even though it is apparently free & provided

asked for a smoking room but didn't have an ashtray they didn't get me one til my last few hours there

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there is a pool, hot tub, guest laundry and workout room on the bottom floor

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

parking, coffee and basic breakfast, close to cuyahoga valley national park, quiet location

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the fitness area/gym was great.

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

and kitchen shut down at 11:00 which is when 20,000 + people got out of a springsteen concert

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

pool and gym were nice but i couldn t find any place to change my clothes

great bar and restaurant

one had the space bar broken

i asked about getting some food off the menu only to be told that the kitchen had closed

the shower was huge and i loved the little kitchen the room came with

breakfast was good but if you are eating anytime after 0900, you're out of luck.

the pool was perfect for kids

breakfast was very good

the suite was also very spacious and the kitchenette was very well designed and clean

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

the bed was great nice tv room service was great

nice corner view breakfast was excellent

originally added extra items to my room service tab

in room breakfast was excellent

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

i got pet allergies, indicating not clean

the room was well equipped with kitchen amenities and extra bedding

kitchen

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

pool,location,and gym

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and

they said yes it has a kids menu

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very

pretty petty

food, room service

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

the restaurant and bar were excellent

room service took there time bringing extra towels

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

comfy bed. clean room. wifi.

i like that we can open the window for fresh air. also like the laundry facilities.

the hot tub was nice and the pool area very nice

u guys didn t have room service

swimming pool kids were happy nice comfy beds

we booked the room to have alone time away from the kids at home

guest laundry was easily accessible

access to workout room laundry room

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

was shut down for maintenance one of the reasons why i booked it for the kids

nice fitness center and pool too

breakfast bar was above average

the pool was not working for the kids

we had to go to the linen/ laundry room to get extra towels

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

to plug them back in requires gymnastics as you lie on the ground and reach up under the bedside table to plug

wifi was slow and unreliable for a business traveler

clean. nice staff. good breakfast

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

we did not get to use the pool or kitchen inside the room

more parking.

the breakfast was hot and fresh

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

my room was comfortable and very clean, i liked the kitchenette.

i loved the kitchen option, bathroom & amenities were nice

kitchen was nice

9 o’clock is a time for adults kids are relaxed but can’t go eat or swim or workout cause everything has

my kids slept on the floor

the pool is huge

a quality workout in the indoor pool & fitness center

bar and breakfast

on-site parking was convenient

convenient parking

parking could be better.

and the parking was tight

the breakfast was only adequate.

bar hardly had anything there, waffle maker out of order only options was toast, cereal & yogurt

online it said the pool was open, but it was not.

breakfast needs improvement.

breakfasts, friendly staff, comfortable beds, comforter on the beds (manager ended up giving me one

the only thing was is that there should be more breakfast items not just plant based.

it must have been laundry or maintenance

staff was nice and breakfast was perfect

great pool

breakfast was very good

no pool

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

s no swimming pool or guess laundry area

was good, price was affordable and they are pet friendly

laundry on site

shower without tub plenty of towels great kitchen comfy bed

breakfast bar wasn't fully open or the pool

gym was clean and breakfast was very good

i wish the pool was open but understand during this pandemic

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

they told us it was the laundry it kept seeping in room thru gaps in the door

com when asking where local laundry mat was

there was no staff on duty that helped with laundry or towel needs or anything else

no breakfast or pool

very close to the freeway, restaurants, grocery store and fairly easy parking

no water pressure a little expensive for the size and accessibility to room no pool.

the order that came out the room when the door opened was terrible it was drug transaction in the parking lol

cause the wifi was out the whole time and i wasn't told i left my phone on my lyft so i was able to call

pool was not open

the pool wasn't open

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

the gym could be better equipped

wifi was no good, refrigerator did not work

wish the fitness center had cable machine. a cheaper breakfast option would have been nice.

ample parking

charge for laundry

this didn't effect me much, apart from not having wifi around 6:00 am

was told you had a pool then got there and was told it was closed due to maintenance

there is a restaurant and bar onsite, never went, so cant really say if it was good or bad

restaurant and bar closed; alarm clock went off in unoccupied room next door for 21 minutes at 6:00am; no

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

parking was a bit tight, but overall, no.

has tgifridays and a local pub in the parking lot

i liked the kitchen and close parking.

the full-service kitchen

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

a restaurant and/or bar would have been nice, especially since the weather was

the breakfast was awesome .very clean and neat. will come back.

nice & clean room, airport nearby, plenty of parking space

was really clean, including the pool area

had an excellent breakfast

my dad threw away my uneaten breakfast

easy access and parking

everything from check-in to room to pool

chef actually took a request for the kids and they were very happy

loud kids running around playing hide and seek it was horrible all evening and early morning

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the hotel also has a bar and a mini-market in the lobby

the breakfast bar and bar but i understand due to the covid

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

although the first room i was assigned was non-smoking, there was some other very strong and unpleasant odor

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

couldn't sleep because of the pungent smoking smell

we requested a non smoking room and when we got to our room the sheets had cigarette burns in them

laundry facilities

the veterans parking and onsite laundry facility

was able to do our laundry, that was so helpful

refunded my money when laundry room wasn t stocked w/ soap

the veterans parking and onsite laundry facility

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

requesting refund..no wifi bad smell in the room dirty looking bed clothes

the staff tried extra hard to please. wifi was ok. price was super.

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

no laundry soap and nowhere close to buy it

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

odd smell from laundry room

laundry were great in all respects

noticed someone (attendant) folding laundry

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

that pool wasnt open but with covid understandable

no swimming pool or hot tub or gym due to covid restrictions but still was able to go to the overcrowded bob

working pool, luke warm hot tub, no working laundry

the rooms were a great value and we utilized the laundry facility as well

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

airport shuttle was a plus. good breakfast.

location and it had access to laundry machines.

bath due to no plug & did not like that dark curtains did not go all the way across to block out parking lights

ice in parking lot between cars

breakfast was average

pet friendly. bed was comfortable

do not take the room close to laundry, you will hear loud sound during night.

rooms were great and liked laundry facility

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

were fumes from the laundry pervading the entire ground floor